The enclosed presentation highlights the various aspects related to conceptualisation of e-Governance projects including what aspects comprise a DPR and RFP

1. E-Governance Project – Conceptualisation to Implementation

2. E-Governance Project Life Cycle

5. E-Governance Project Implementation Process

9. RFP and DPR Commonalities and Differences Project Costing As-is , To -be Business Model Scope of Work Pre-Qualification Criteria Guidelines for submission of Technical bid Vendor Evaluation Criteria Roles and Responsibilities Risk Factors Technology Architecture Legislative Changes Tasks to be done by the Government Contract Document / MSA Commercial Bid Change Management DPR is an internal Government Document , it forms the base for the RFP, The RFP is finally circulated to the Vendor

10. Detailed project report

15. Technology Architecture of Bangalore One

16. Bangalore One Architecture

22. Operations SLA S No. Service Metrics Parameters Baseline Lower Performance Breach Basis of Measurement Metric Credit Metric Credit Metric Debit 1 Availability of agreed services over Internet 99% 11 99.0-97.0% 6 < 97% - 5 Online analysis of event log through use of relevant tools 2 Average e-Procurement Portal page loading < 7 sec 6 8-15 sec 3 > 15 sec -2 <measured over a leased circuit or equivalent at 64kbps 3 Resolution of Critical faults in the e-Procurement system < 5 working hours 7 5-7 working hours 4 > 7 Working hours -2 Telephone and email logs maintained by Help Desk service

30. Request for proposal

32. . Sample Implementation SLA Placement of required no. of HD1 counter operators as per specifications provided in the RFP S No. Item Details 1 Definition of Service or additional explanation Counter operators will have the required qualifications, experience, training and will have qualified the test set by Dir. EDCS 2 Certifying authority Chairman HD1 CMC 3 Penalty for breach Rs. 250/- per day for shortfall of every operator 4 Material Breach Placement of less than 75% of the required operator strength even after 60 days of the timeline 5 Stipulated period for mitigating material breach conditions 30 days 6 Enhanced Penalty during stipulated period Rs. 500/- per day per operator 7 Remedial performance required for mitigating material breach conditions for non termination before the end of the stipulated period Placement of atleast 90% of the operators within stipulated period

37. Analysis of Pre-qualification Criteria of an IT tender The Content Service Provider (CSP) should have an established office in the State. Needed because close cooperation is required with the Government Department, ideally Company should be provided the option of opening an office in the State The CSP should be a financially sound registered company/society in India having minimum annual turnover of Rs. 2 Crore during any two of the last three financial years Should be linked to project cost ideally the average turnover over the last three years should be 3 times the Project Cost The CSP should have minimum experience of 5 years in providing Content Development Services for websites/ portals /electronic publishing (CSP to provide documentary support). Restrictive as providing content for websites is an emerging field and many new companies have come up that can provide good service. However we do not want fly by night operators The CSP should have executed minimum two projects with entire scope of work as per clause 3. CSP to furnish detailed information on both the projects as per Annexure-V along with work orders. Required as we want experienced parties The CSP should have relevant experience and understanding of the information and services of Government Domain. Vague criteria, how do we evaluate experience in Government Domain CSP should have skilled/experienced Content Writers on its payroll (CSP to provide details as per Annexure III) How many Content writers, what skill level

50. Thank you