Ankur Chhajer - TQM

TOTAL QUALITY MANAGEMENT. Presented by: Dipen Desai (15) Nirmal Parekh (30) Neemesh Sanghvi (38) Tejas Adhwaryu (01) Ankur Chhajer (09) Jay Saraf (39)

Total quality management (TQM) ,[object Object],[object Object]

The Deming Cycle or PDSA Cycle PLAN STUDY DO ACT

Examples of company practicing TQM Rane Brake Linings Amul Process Rejections Before 2.1% After 0.85% Sales per Employee $22,000 $40,000 Employee Suggestion 280 7,500

Contd….. Bharat Electronics.

Cause-and-Effect Diagram ,[object Object]

Control Charts ,[object Object]

Pareto Analysis ,[object Object]

CHECKLIST ,[object Object],[object Object]

FLOWCHART ,[object Object],[object Object],[object Object],Flowchart Process Step Stop Start Decision

SCATTER DIAGRAM ,[object Object],[object Object],[object Object],[object Object],(b) Negative correlation (c) Zero correlation y y y x x x

HISTOGRAM ,[object Object],Process A Process B Process C Histogram

ADVANTAGES OF TQM ,[object Object],[object Object],[object Object],[object Object]

DISADVANTAGES OF TQM ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Teamwork Performance Management Statistical Process Control Quality Circles , Employee Team Management. Performance is the key , KRA’s ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality is a Journey, not a Destination

Ankur Chhajer - TQM

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Ankur Chhajer - TQM