CRM with MIS

Transaction Processing, Innovative Functional Systems, CRM, and Integration

Functional Information Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Functional Departments and the Value Chain

Characteristics of Functional IS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Transactions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Transaction Processing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]

Primary Goal of TPS ,[object Object]

Specific Goals of TPS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Activities of TPS ,[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits of Web-Based Transaction Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Channel Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Customer is Always Right ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Telemarketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Distribution Channels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Marketing Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Accounting & Finance Systems

Managing Accounting & Finance Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Financial Planning and Budgeting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Control and Auditing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managing Human Resource Systems ,[object Object],[object Object],[object Object]

HRISs and Recruitment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HR Maintenance and Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HR Planning and Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

So What is CRM? ,[object Object],[object Object],[object Object],[object Object]

Customer Relationship Management ,[object Object],[object Object]

CRM, cont’d. ,[object Object],[object Object]

Introduction to CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]

Goal of CRM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM in Action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tools for Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM is Cool But How Does It Happen? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Examples of Data That CRM Needs to Collect ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Managerial Issues ,[object Object],[object Object],[object Object]

Managerial Issues, cont’d. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRM with MIS

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CRM with MIS