SlideShare a Scribd company logo

Telephone Collection Techniques

•
•
Credit Management Association
Credit Management Association

The document provides an overview of telephone collection techniques for accounts receivable. It discusses goals of collection efforts, classifying different types of debtors, general collection programs with multiple stages using different methods, handling disputes, skills for effective telephone collections, working with third parties like collection agencies and attorneys, options for distressed debtors, bankruptcy proceedings, and out-of-court workouts.

Business
1 of 36
TELEPHONE COLLECTION TECHNIQUES Brenda Terreault, Esq. NACM Oregon January 28, 2010
A/R – Delinquency ,[object Object],[object Object],[object Object]
Goals of the Collections Effort ,[object Object],[object Object],[object Object],[object Object]
A/R – Collections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Classifying the Debtor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object]
A General Collection Program ,[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Disputes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Disputes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections ,[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Using Your Voice – Inflection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Telephone Collections (cont.) ,[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor ,[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object]
The Distressed Debtor (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Working with Third Parties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Working with Third Parties ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Small Claims Court? ,[object Object],[object Object],[object Object],[object Object],[object Object]
The End Game ,[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Bankruptcy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Out of Court ,[object Object],[object Object],[object Object],[object Object]
[object Object]
Myth #1 FDCPA only applies to 3 rd Party Collectors
Myth #2 FDCPA only applies to Consumer accounts
Thank you! Questions? [email_address]

Recommended

Make Effective Collection Calls
Make Effective Collection CallsMake Effective Collection Calls
Make Effective Collection CallsBulgarian Association of Credit Management
 
Six tips for making collection calls that get results
Six tips for making collection calls that get resultsSix tips for making collection calls that get results
Six tips for making collection calls that get resultsBulgarian Association of Credit Management
 
Debt collection strategies
Debt collection strategiesDebt collection strategies
Debt collection strategiesBulgarian Association of Credit Management
 
Twenty Ideas for Becoming More Effective Collector
Twenty Ideas for Becoming More Effective Collector Twenty Ideas for Becoming More Effective Collector
Twenty Ideas for Becoming More Effective Collector Credit Management Association
 
Collection Secrets Presentation
Collection Secrets PresentationCollection Secrets Presentation
Collection Secrets PresentationCredit Management Association
 
Debt collector
Debt collectorDebt collector
Debt collectortmontaguebst
 
Debt collection tips
Debt collection tipsDebt collection tips
Debt collection tipsMarcadisSingerPA
 
Debt collection skills & techniques
Debt collection skills & techniquesDebt collection skills & techniques
Debt collection skills & techniquesGerard Assey
 

Recommended

Make Effective Collection Calls
Make Effective Collection CallsMake Effective Collection Calls
Make Effective Collection CallsBulgarian Association of Credit Management
 
Six tips for making collection calls that get results
Six tips for making collection calls that get resultsSix tips for making collection calls that get results
Six tips for making collection calls that get resultsBulgarian Association of Credit Management
 
Debt collection strategies
Debt collection strategiesDebt collection strategies
Debt collection strategiesBulgarian Association of Credit Management
 
Twenty Ideas for Becoming More Effective Collector
Twenty Ideas for Becoming More Effective Collector Twenty Ideas for Becoming More Effective Collector
Twenty Ideas for Becoming More Effective Collector Credit Management Association
 
Collection Secrets Presentation
Collection Secrets PresentationCollection Secrets Presentation
Collection Secrets PresentationCredit Management Association
 
Debt collector
Debt collectorDebt collector
Debt collectortmontaguebst
 
Debt collection tips
Debt collection tipsDebt collection tips
Debt collection tipsMarcadisSingerPA
 
Debt collection skills & techniques
Debt collection skills & techniquesDebt collection skills & techniques
Debt collection skills & techniquesGerard Assey
 
5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPO5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPOMax BPO
 
Collection Training Seminar
Collection Training SeminarCollection Training Seminar
Collection Training SeminarAccess Receivables Management
 
Debt Collecting Presentation
Debt Collecting PresentationDebt Collecting Presentation
Debt Collecting Presentationdebtcollecction
 
Collections Overview
Collections OverviewCollections Overview
Collections Overviewsatyakam_biswas
 
Debt collection
Debt collectionDebt collection
Debt collectionsladewaterhouse
 
12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recovery12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recoveryEXUS
 
Collection techniques
Collection techniquesCollection techniques
Collection techniquesNAMI TAHERI
 
Debt Collection Training
Debt Collection TrainingDebt Collection Training
Debt Collection TrainingSales Training Middle East
 
Recovering Payments from Debtors
Recovering Payments from DebtorsRecovering Payments from Debtors
Recovering Payments from Debtorsenvirocare
 
The Ins and Outs of Phone Collection
The Ins and Outs of Phone CollectionThe Ins and Outs of Phone Collection
The Ins and Outs of Phone CollectionHannah Rain
 
Debt collection strategies
Debt collection strategiesDebt collection strategies
Debt collection strategiesBulgarian Association of Credit Management
 
FAQ: Debt Collection
FAQ: Debt CollectionFAQ: Debt Collection
FAQ: Debt CollectionMikaela Parrick
 
Credit Control Tips
Credit Control TipsCredit Control Tips
Credit Control TipsBulgarian Association of Credit Management
 
Debt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by BanksDebt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by BanksVishak G
 
Debt recovery techniques
Debt recovery techniques Debt recovery techniques
Debt recovery techniques Humayra Trina
 
The modern collection call
The modern collection callThe modern collection call
The modern collection callSteve Hodgdon
 
Credit management
Credit managementCredit management
Credit managementDevTech Finance
 
Credit Collections The Basics
Credit Collections The BasicsCredit Collections The Basics
Credit Collections The BasicsCredit Management Association
 
Bank Reconciliation Statement
Bank Reconciliation StatementBank Reconciliation Statement
Bank Reconciliation StatementAnkit Sand
 
Know your customer guidelines
Know your customer guidelinesKnow your customer guidelines
Know your customer guidelinesLipsa Raval
 
Telephone technique 18 oct 2012
Telephone technique 18 oct 2012Telephone technique 18 oct 2012
Telephone technique 18 oct 2012Credit Management Association
 
What happened collection call script
What happened collection call scriptWhat happened collection call script
What happened collection call scriptSteve Hodgdon
 

More Related Content

What's hot

5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPO5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPOMax BPO
 
Debt Collecting Presentation
Debt Collecting PresentationDebt Collecting Presentation
Debt Collecting Presentationdebtcollecction
 
12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recovery12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recoveryEXUS
 
Collection techniques
Collection techniquesCollection techniques
Collection techniquesNAMI TAHERI
 
Recovering Payments from Debtors
Recovering Payments from DebtorsRecovering Payments from Debtors
Recovering Payments from Debtorsenvirocare
 
The Ins and Outs of Phone Collection
The Ins and Outs of Phone CollectionThe Ins and Outs of Phone Collection
The Ins and Outs of Phone CollectionHannah Rain
 
Debt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by BanksDebt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by BanksVishak G
 
Debt recovery techniques
Debt recovery techniques Debt recovery techniques
Debt recovery techniques Humayra Trina
 
The modern collection call
The modern collection callThe modern collection call
The modern collection callSteve Hodgdon
 
Bank Reconciliation Statement
Bank Reconciliation StatementBank Reconciliation Statement
Bank Reconciliation StatementAnkit Sand
 
Know your customer guidelines
Know your customer guidelinesKnow your customer guidelines
Know your customer guidelinesLipsa Raval
 

What's hot (20)

5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPO5 Tips for Effective Legal Debt Collections - Max BPO
5 Tips for Effective Legal Debt Collections - Max BPO
 
Collection Training Seminar
Collection Training SeminarCollection Training Seminar
Collection Training Seminar
 
Debt Collecting Presentation
Debt Collecting PresentationDebt Collecting Presentation
Debt Collecting Presentation
 
Collections Overview
Collections OverviewCollections Overview
Collections Overview
 
Debt collection
Debt collectionDebt collection
Debt collection
 
12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recovery12 steps to achieve excellence in debt collection and recovery
12 steps to achieve excellence in debt collection and recovery
 
Collection techniques
Collection techniquesCollection techniques
Collection techniques
 
Debt Collection Training
Debt Collection TrainingDebt Collection Training
Debt Collection Training
 
Recovering Payments from Debtors
Recovering Payments from DebtorsRecovering Payments from Debtors
Recovering Payments from Debtors
 
The Ins and Outs of Phone Collection
The Ins and Outs of Phone CollectionThe Ins and Outs of Phone Collection
The Ins and Outs of Phone Collection
 
Debt collection strategies
Debt collection strategiesDebt collection strategies
Debt collection strategies
 
FAQ: Debt Collection
FAQ: Debt CollectionFAQ: Debt Collection
FAQ: Debt Collection
 
Credit Control Tips
Credit Control TipsCredit Control Tips
Credit Control Tips
 
Debt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by BanksDebt Recovery Management or Debt Recovery Mechanism by Banks
Debt Recovery Management or Debt Recovery Mechanism by Banks
 
Debt recovery techniques
Debt recovery techniques Debt recovery techniques
Debt recovery techniques
 
The modern collection call
The modern collection callThe modern collection call
The modern collection call
 
Credit management
Credit managementCredit management
Credit management
 
Credit Collections The Basics
Credit Collections The BasicsCredit Collections The Basics
Credit Collections The Basics
 
Bank Reconciliation Statement
Bank Reconciliation StatementBank Reconciliation Statement
Bank Reconciliation Statement
 
Know your customer guidelines
Know your customer guidelinesKnow your customer guidelines
Know your customer guidelines
 

Viewers also liked

What happened collection call script
What happened collection call scriptWhat happened collection call script
What happened collection call scriptSteve Hodgdon
 
Credit Risk Management Presentation
Credit Risk Management PresentationCredit Risk Management Presentation
Credit Risk Management PresentationSumant Palwankar
 
Call center mock calls script sample
Call center mock calls script sampleCall center mock calls script sample
Call center mock calls script sampleeleazzar64
 
Juvenile deliquency
Juvenile deliquencyJuvenile deliquency
Juvenile deliquencyArun Kokane
 
Predicting Delinquency-Give me some credit
Predicting Delinquency-Give me some creditPredicting Delinquency-Give me some credit
Predicting Delinquency-Give me some creditpragativbora
 
B.S. Detection for Digital Content
B.S. Detection for Digital ContentB.S. Detection for Digital Content
B.S. Detection for Digital ContentCraig Silverman
 
Crime and Deviance - Subcultural Approach
Crime and Deviance - Subcultural ApproachCrime and Deviance - Subcultural Approach
Crime and Deviance - Subcultural ApproachRachel Jones
 

Viewers also liked (9)

Telephone technique 18 oct 2012
Telephone technique 18 oct 2012Telephone technique 18 oct 2012
Telephone technique 18 oct 2012
 
What happened collection call script
What happened collection call scriptWhat happened collection call script
What happened collection call script
 
Credit Risk Management Presentation
Credit Risk Management PresentationCredit Risk Management Presentation
Credit Risk Management Presentation
 
Call center mock calls script sample
Call center mock calls script sampleCall center mock calls script sample
Call center mock calls script sample
 
Juvenile deliquency
Juvenile deliquencyJuvenile deliquency
Juvenile deliquency
 
Predicting Delinquency-Give me some credit
Predicting Delinquency-Give me some creditPredicting Delinquency-Give me some credit
Predicting Delinquency-Give me some credit
 
B.S. Detection for Digital Content
B.S. Detection for Digital ContentB.S. Detection for Digital Content
B.S. Detection for Digital Content
 
Debt recovery
Debt recoveryDebt recovery
Debt recovery
 
Crime and Deviance - Subcultural Approach
Crime and Deviance - Subcultural ApproachCrime and Deviance - Subcultural Approach
Crime and Deviance - Subcultural Approach
 

Similar to Telephone Collection Techniques

Foreclosure Prevention Course
Foreclosure Prevention CourseForeclosure Prevention Course
Foreclosure Prevention CourseSpringboard
 
Increasing Intensity to achieve collection
Increasing Intensity to achieve collectionIncreasing Intensity to achieve collection
Increasing Intensity to achieve collectionHannah Rain
 
Family Legal Guide Chapter 8 Bankruptcy
Family Legal Guide Chapter 8 BankruptcyFamily Legal Guide Chapter 8 Bankruptcy
Family Legal Guide Chapter 8 Bankruptcylegalcounsel
 
CDPE Distressed Homeonwer Seminars
CDPE Distressed Homeonwer SeminarsCDPE Distressed Homeonwer Seminars
CDPE Distressed Homeonwer SeminarsColin Storm
 
Legitimate debt relief advice
Legitimate debt relief adviceLegitimate debt relief advice
Legitimate debt relief adviceMark Clayborne
 
CDPE Homeowner Seminars Hollywoodhillsavoidforeclosure
CDPE Homeowner Seminars HollywoodhillsavoidforeclosureCDPE Homeowner Seminars Hollywoodhillsavoidforeclosure
CDPE Homeowner Seminars HollywoodhillsavoidforeclosureCasa Pacifica
 
Credit & Debt Issues for Military Families
Credit & Debt Issues for Military FamiliesCredit & Debt Issues for Military Families
Credit & Debt Issues for Military Familiesmilfamln
 
Dealing with Difficult Borrowers.pptx
Dealing with Difficult Borrowers.pptxDealing with Difficult Borrowers.pptx
Dealing with Difficult Borrowers.pptxpkpurkayasthaiibm
 
Dealing with Difficult Borrowers (1).pdf
Dealing with Difficult Borrowers (1).pdfDealing with Difficult Borrowers (1).pdf
Dealing with Difficult Borrowers (1).pdfpkpurkayasthaiibm
 
4 debt collection activities we perform
4 debt collection activities we perform4 debt collection activities we perform
4 debt collection activities we performDebt Nirvana
 
Legal Aid FDCPA Presentation
Legal Aid FDCPA PresentationLegal Aid FDCPA Presentation
Legal Aid FDCPA PresentationDan Schleck
 
Creditor\'s Rights and Bankruptcy Issues in Real Estate Law
Creditor\'s Rights and Bankruptcy Issues in Real Estate LawCreditor\'s Rights and Bankruptcy Issues in Real Estate Law
Creditor\'s Rights and Bankruptcy Issues in Real Estate Lawterigrasmussen
 
Corporate Bankruptcy 101 & Select Bankruptcy Issues
Corporate Bankruptcy 101 & Select Bankruptcy IssuesCorporate Bankruptcy 101 & Select Bankruptcy Issues
Corporate Bankruptcy 101 & Select Bankruptcy Issuesmelissaapena
 
Short Sale/Foreclosure Epedemic Explained
Short Sale/Foreclosure Epedemic ExplainedShort Sale/Foreclosure Epedemic Explained
Short Sale/Foreclosure Epedemic Explainedericbeckman
 
How Debt Settlement Affects Your Credit Score
How Debt Settlement Affects Your Credit ScoreHow Debt Settlement Affects Your Credit Score
How Debt Settlement Affects Your Credit ScoreAkshit Tyagi
 
Telephone Collections
Telephone CollectionsTelephone Collections
Telephone Collectionstopperx
 

Similar to Telephone Collection Techniques (20)

Foreclosure Prevention Course
Foreclosure Prevention CourseForeclosure Prevention Course
Foreclosure Prevention Course
 
Increasing Intensity to achieve collection
Increasing Intensity to achieve collectionIncreasing Intensity to achieve collection
Increasing Intensity to achieve collection
 
Family Legal Guide Chapter 8 Bankruptcy
Family Legal Guide Chapter 8 BankruptcyFamily Legal Guide Chapter 8 Bankruptcy
Family Legal Guide Chapter 8 Bankruptcy
 
CDPE Distressed Homeonwer Seminars
CDPE Distressed Homeonwer SeminarsCDPE Distressed Homeonwer Seminars
CDPE Distressed Homeonwer Seminars
 
Legitimate debt relief advice
Legitimate debt relief adviceLegitimate debt relief advice
Legitimate debt relief advice
 
CDPE Homeowner Seminars Hollywoodhillsavoidforeclosure
CDPE Homeowner Seminars HollywoodhillsavoidforeclosureCDPE Homeowner Seminars Hollywoodhillsavoidforeclosure
CDPE Homeowner Seminars Hollywoodhillsavoidforeclosure
 
Debt advisory slide
Debt advisory slideDebt advisory slide
Debt advisory slide
 
Credit & Debt Issues for Military Families
Credit & Debt Issues for Military FamiliesCredit & Debt Issues for Military Families
Credit & Debt Issues for Military Families
 
Dealing with Difficult Borrowers.pptx
Dealing with Difficult Borrowers.pptxDealing with Difficult Borrowers.pptx
Dealing with Difficult Borrowers.pptx
 
Dealing with Difficult Borrowers (1).pdf
Dealing with Difficult Borrowers (1).pdfDealing with Difficult Borrowers (1).pdf
Dealing with Difficult Borrowers (1).pdf
 
4 debt collection activities we perform
4 debt collection activities we perform4 debt collection activities we perform
4 debt collection activities we perform
 
Collection disputes.pdf
Collection disputes.pdfCollection disputes.pdf
Collection disputes.pdf
 
Legal Aid FDCPA Presentation
Legal Aid FDCPA PresentationLegal Aid FDCPA Presentation
Legal Aid FDCPA Presentation
 
Creditor\'s Rights and Bankruptcy Issues in Real Estate Law
Creditor\'s Rights and Bankruptcy Issues in Real Estate LawCreditor\'s Rights and Bankruptcy Issues in Real Estate Law
Creditor\'s Rights and Bankruptcy Issues in Real Estate Law
 
Corporate Bankruptcy 101 & Select Bankruptcy Issues
Corporate Bankruptcy 101 & Select Bankruptcy IssuesCorporate Bankruptcy 101 & Select Bankruptcy Issues
Corporate Bankruptcy 101 & Select Bankruptcy Issues
 
Csp Seminar Final
Csp Seminar FinalCsp Seminar Final
Csp Seminar Final
 
Short Sale/Foreclosure Epedemic Explained
Short Sale/Foreclosure Epedemic ExplainedShort Sale/Foreclosure Epedemic Explained
Short Sale/Foreclosure Epedemic Explained
 
How Debt Settlement Affects Your Credit Score
How Debt Settlement Affects Your Credit ScoreHow Debt Settlement Affects Your Credit Score
How Debt Settlement Affects Your Credit Score
 
Telephone Collections
Telephone CollectionsTelephone Collections
Telephone Collections
 
U ME and debt
U ME and debtU ME and debt
U ME and debt
 

More from Credit Management Association

AnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationAnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationCredit Management Association
 
Business credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationBusiness credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationCredit Management Association
 
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsManage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsCredit Management Association
 
Securing Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoSecuring Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoCredit Management Association
 
Financial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyFinancial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyCredit Management Association
 
Efficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceEfficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceCredit Management Association
 
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Management Association
 
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Credit Management Association
 
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Credit Management Association
 
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Credit Management Association
 
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckAntitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckCredit Management Association
 

More from Credit Management Association (20)

AnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentationAnscersX Multibureau Business Trade Credit Report presentation
AnscersX Multibureau Business Trade Credit Report presentation
 
Business credit for business owners - Credit Management Association
Business credit for business owners - Credit Management AssociationBusiness credit for business owners - Credit Management Association
Business credit for business owners - Credit Management Association
 
Sales Tax Exemption Certificates
Sales Tax Exemption CertificatesSales Tax Exemption Certificates
Sales Tax Exemption Certificates
 
Cross Cultural Communications
Cross Cultural CommunicationsCross Cultural Communications
Cross Cultural Communications
 
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and SavingsManage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
Manage Your Customer's Payment With Speed, Accuracy, Reliability and Savings
 
Securing Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and MexicoSecuring Your Transactions in Latin America and Mexico
Securing Your Transactions in Latin America and Mexico
 
Financial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers CorrectlyFinancial Statement Analysis - Reading the Numbers Correctly
Financial Statement Analysis - Reading the Numbers Correctly
 
Efficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department PerformanceEfficiency Models and Methods to Improve Credit Department Performance
Efficiency Models and Methods to Improve Credit Department Performance
 
Dialing For Dollars
Dialing For DollarsDialing For Dollars
Dialing For Dollars
 
Analyzing Liquidity Using the Cash Conversion Cycle
Analyzing Liquidity Using the Cash Conversion CycleAnalyzing Liquidity Using the Cash Conversion Cycle
Analyzing Liquidity Using the Cash Conversion Cycle
 
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
Credit Negotiating, 2014 CreditScape, Western Region Credit Conference Semina...
 
Saying Yes to the Sale With Limited Information
Saying Yes to the Sale With Limited InformationSaying Yes to the Sale With Limited Information
Saying Yes to the Sale With Limited Information
 
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
Investigating your Debtor in Mexico, 2014 CreditScape, Western Region Credit ...
 
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
Coloring your collections, 2014 CreditScape, Western Region Credit Conference...
 
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
Collections Best Practices seminar, 2014 CreditScape, Western Region Credit C...
 
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide DeckAntitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
Antitrust: 2014 CreditScape, Western Region Credit Conference Seminar Slide Deck
 
Reliance Credit Network
Reliance Credit NetworkReliance Credit Network
Reliance Credit Network
 
Internet Credit (skip tracing) Tools
Internet Credit (skip tracing) ToolsInternet Credit (skip tracing) Tools
Internet Credit (skip tracing) Tools
 
Social%20 media wrcc
Social%20 media wrccSocial%20 media wrcc
Social%20 media wrcc
 
Mak to sue or not to sue - nacm presentation-2
Mak to sue or not to sue - nacm presentation-2Mak to sue or not to sue - nacm presentation-2
Mak to sue or not to sue - nacm presentation-2
 

Recently uploaded

Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsCaitlinCummins3
 
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.daisycvs
 
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTAR
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTARPEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTAR
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTARdoktercalysta
 
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...CIO Look Magazine
 
MEANING AND CHARACTERISTICS OF TAXATION.
MEANING AND CHARACTERISTICS OF TAXATION.MEANING AND CHARACTERISTICS OF TAXATION.
MEANING AND CHARACTERISTICS OF TAXATION.abejeblooda
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...Khaled Al Awadi
 
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In HarareTop^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Hararedoctorjoe1984
 
Should Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their BookkeepingShould Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their BookkeepingYourLegal Accounting
 
Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfAmer Morgan
 
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© رnafizanafzal
 
hyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementshyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementsirhcs
 
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deckPitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deckHajeJanKamps
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfmstarkes24
 
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra
 
Raising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesRaising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesAlejandro Cremades
 
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...YourLegal Accounting
 
1Q24_EN hyundai capital 1q performance
1Q24_EN hyundai capital 1q performance1Q24_EN hyundai capital 1q performance
1Q24_EN hyundai capital 1q performanceirhcs
 
Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)Alejandro Cremades
 
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by AccionSeries A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by AccionAlejandro Cremades
 
Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Associationseri bangash
 

Recently uploaded (20)

Powerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metricsPowerpoint showing results from tik tok metrics
Powerpoint showing results from tik tok metrics
 
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
Abortion pills in Muscut<Oman(+27737758557) Cytotec available.inn Kuwait City.
 
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTAR
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTARPEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTAR
PEMATANG SIANTAR 0851/8063/4797 JUAL OBAT ABORSI CYTOTEC PEMATANG SIANTAR
 
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024 (2...
 
MEANING AND CHARACTERISTICS OF TAXATION.
MEANING AND CHARACTERISTICS OF TAXATION.MEANING AND CHARACTERISTICS OF TAXATION.
MEANING AND CHARACTERISTICS OF TAXATION.
 
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
NewBase 17 May 2024 Energy News issue - 1725 by Khaled Al Awadi_compresse...
 
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In HarareTop^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
Top^Clinic ^%[+27785538335__Safe*Women's clinic//Abortion Pills In Harare
 
Should Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their BookkeepingShould Law Firms Outsource their Bookkeeping
Should Law Firms Outsource their Bookkeeping
 
Global Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdfGlobal Internal Audit Standards 2024.pdf
Global Internal Audit Standards 2024.pdf
 
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
00971508021841 حبوب الإجهاض في دبي | أبوظبي | الشارقة | السطوة |❇ ❈ ((![© ر
 
hyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statementshyundai capital 2023 consolidated financial statements
hyundai capital 2023 consolidated financial statements
 
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deckPitch Deck Teardown: Goodcarbon's $5.5m Seed deck
Pitch Deck Teardown: Goodcarbon's $5.5m Seed deck
 
MichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdfMichaelStarkes_UncutGemsProjectSummary.pdf
MichaelStarkes_UncutGemsProjectSummary.pdf
 
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdfInnomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
Innomantra Viewpoint - Building Moonshots : May-Jun 2024.pdf
 
Raising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE VenturesRaising Seed Capital by Steve Schlafman at RRE Ventures
Raising Seed Capital by Steve Schlafman at RRE Ventures
 
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
How Bookkeeping helps you in Cost Saving, Tax Saving and Smooth Business Runn...
 
1Q24_EN hyundai capital 1q performance
1Q24_EN hyundai capital 1q performance1Q24_EN hyundai capital 1q performance
1Q24_EN hyundai capital 1q performance
 
Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)Inside the Black Box of Venture Capital (VC)
Inside the Black Box of Venture Capital (VC)
 
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by AccionSeries A Fundraising Guide (Investing Individuals Improving Our World) by Accion
Series A Fundraising Guide (Investing Individuals Improving Our World) by Accion
 
Constitution of Company Article of Association
Constitution of Company Article of AssociationConstitution of Company Article of Association
Constitution of Company Article of Association
 

Telephone Collection Techniques