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Bilingual Answering Services & Your Business
- 1. How to Increase Your Company’s Customer Service & Reach
- 2. More than 38 million people in the United States speak Spanish.1 The ability to communicate with them enables your business to reach out to more customers and remove language barriers. Customer service is improved and the luxury of communicating with callers in their native language removes any difficulties addressing their needs. Frustrated, confused customers are likely to move on, costing your business money, but a bilingual answering service can eliminate communication barriers. In fact, it can help increase business in many ways.
- 3. A Spanish answering service allows your business to: • Understand Spanish-speaking callers and receive translated messages. • Answer questions, place orders, or make appointments in the caller’s language. • Tap into a new market and cater to a fresh customer segment. • Brand your company as one that caters to the Spanish-speaking population.
- 4. Bilingual phone answering is an outsourced service. It saves your company money because you don’t need to: • Hire or train permanent staff. • Pay for their benefits or sick time. • Cover their lunches with additional staff. • Invest in equipment or office space. Outsourced bilingual receptionists are already professionally trained and available 24/7.
- 5. When multilingual speaking agents answer the call, your business can earn money because: • Spanish-speaking customers and clients are more likely to return when someone communicates in their language. • The Hispanic community will be more likely to support your business, and word will spread how easy it is to communicate with you. • More people in the community are likely to reach out to your company, knowing you are prepared to work with them.
- 6. A bilingual answering service enables you to: • Be ready to manage high call volumes or volume spikes. • Never put another caller on hold or send them to voicemail. • Assist customers with an urgent or emergency situation. • Show customers you care about meeting their expectations. • Offer Spanish-speaking customers a professional experience.
- 7. A Spanish answering service benefits many types of businesses. For Medical Facilities • Appointment setting • Improved service for new and existing patients • HIPAA compliance and accurate communication For Property Managers • 24/7 availability for tenants • Quick messaging for on-call technicians • Increased office support and occupancy
- 8. For Legal Firms • Top-quality customer service for potential clients • Operator training in legal matters and terminology • Accurate collection of information for lawyers and staff For Contractors • Communication with HVAC, plumbing, electrical, or construction customers • Quick response time to capture every profitable job • Give callers the peace of mind knowing that their issue is your top priority
- 9. In short, businesses that benefit when multilingual speaking agents answer the call include: • Medical facilities • Property managers • Legal firms • Contractors • Hotels and resorts • Real estate offices • Small businesses …and many more.
- 10. AnswerMTI has provided 24x7 live telephone answering services since 1982, with professional agents trained in various industries. Live receptionists quickly answer calls to give businesses a polished, branded phone experience. The company offers a bilingual answering service and customized call center solutions with month-to-month pricing. Visit www.answermti.com to learn more.
- 12. Summary AnswerMTI offers a bilingual answering service that enables businesses, including medical facilities, contractors, law firms, and real estate companies, to work with Spanish-speaking customers. Companies benefit through improved customer service, clarity, cost-savings, and efficiency not to mention accurate communication with Spanish-speaking customers and clients.