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Sure-Fire Ways to Derail Your
Root Cause Analysis Program
TOP6
© ARMS Reliability
These top 6 sure-fire ways to derail your
RCA program will help you identify
your obstacles, and allow you to develop
a plan to overcome them.
© ARMS Reliability
1
Don’t use it
© ARMS Reliability
The organization commits to the
training, creates an expectation
of use but ends up not following
through on commitments.
© ARMS Reliability
It is very frustrating for employees
when their expectations are raised
© ARMS Reliability
It is very frustrating for employees
when their expectations are raised
but they are not given the
time to apply their new
skills in the workplace.
© ARMS Reliability
2
Don’t
support it
© ARMS Reliability
RCA Programs require structures that
© ARMS Reliability
RCA Programs require structures that
support the training,
© ARMS Reliability
RCA Programs require structures that
support the training, that mentor
© ARMS Reliability
RCA Programs require structures that
support the training, that mentor
and provide feedback on the
journey towards application
of excellence.
© ARMS Reliability
Having these structures in place will
subsequently define exactly when an
investigation needs to take place.
© ARMS Reliability
Without support for the chosen process the
expected outcomes are rarely delivered.
© ARMS Reliability
Without support for the chosen process the
expected outcomes are rarely delivered.
EXPECTATION
Infinity Bridge, Stockton-on-Tees, England, United Kingdom
Source: http://www.tonyworobiec.com/infinity-bridge-stockton
© ARMS Reliability
Without support for the chosen process the
expected outcomes are rarely delivered.
EXPECTATION OUTCOME
Infinity Bridge, Stockton-on-Tees, England, United Kingdom
Source: http://www.tonyworobiec.com/infinity-bridge-stockton
© ARMS Reliability
3
Don’t
implement
solutions
© ARMS Reliability
The requirements for corrective action
have not been imposed
© ARMS Reliability
The requirements for corrective action
have not been imposed
and therefore the
problem event has recurred.
© ARMS Reliability
Why would employees want to
facilitate or be involved in RCAs
© ARMS Reliability
when history indicates that
nothing happens from the efforts
expended in this pursuit?
© ARMS Reliability
4
Only
implement
soft solutions
© ARMS Reliability
Why are the soft controls
implemented instead of
the hard controls?
© ARMS Reliability
Perhaps it’s because soft
solutions don’t cost much
and can be easily implemented,
© ARMS Reliability
Perhaps it’s because soft
solutions don’t cost much
and can be easily implemented,
Cheap & easy fix
© ARMS Reliability
Perhaps it’s because soft
solutions don’t cost much
and can be easily implemented,
creating an image
that the organization is actively
doing something about the problem.
Cheap & easy fix
© ARMS Reliability
However there is
certainly no guarantee of
preventing recurrence of
the problem if only the soft
controls are implemented.
© ARMS Reliability
5
Continue
to blame
people
© ARMS Reliability
The easy way out is to point
the finger at somebody.
© ARMS Reliability
The easy way out is to point
the finger at somebody.
But will knowing
who did it,
actually prevent
recurrence of
the problem?
© ARMS Reliability
You must ask a different question;
© ARMS Reliability
how do we control what people do?
© ARMS Reliability
You can control them,
© ARMS Reliability
You can control them,
or more correctly their actions,
© ARMS Reliability
You can control them,
or more correctly their actions,
by executing the following:
© ARMS Reliability
Train the staff
members.
© ARMS Reliability
Put in the right
procedures
and protocols.
© ARMS Reliability
Provide clear
guidelines into what
they can or can’t do.
© ARMS Reliability
Create standard
work instructions
for everyone to
follow and clearly
establish the
rules that must
be adhered to.
© ARMS Reliability
6
Don’t
measure
anything
© ARMS Reliability
When management doesn’t implement or
audit a process for completed RCAs
© ARMS Reliability
When management doesn’t implement or
audit a process for completed RCAs
it sends a strong
message that
there is little or
no interest in the
work that is being
done to complete
the analysis.
© ARMS Reliability
6
Don’t
measure
anything
Can you identify with some
of these obstacles?
1
Don’t use it
5
Continue
to blame
people
3
Don’t
implement
solutions
2
Don’t
support it
4
Only
implement
soft solutions
© ARMS Reliability
Want to learn more about how to set up
your RCA program for success?
© ARMS Reliability
WE CAN HELP
© ARMS Reliability
WE CAN HELP You
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
Customization of training
tailored to your industry or
company specific problems
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
RealityCharting®
software to
provide a more efficient review
process, increased proficiency,
shortened investigation
cycle times, and improved
stakeholder confidence
Customization of training
tailored to your industry or
company specific problems
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
A range of services available
including: RCA Program Audits,
Investigation Audits, Program
Review & Development,
Investigation Services
RealityCharting®
software to
provide a more efficient review
process, increased proficiency,
shortened investigation
cycle times, and improved
stakeholder confidence
Customization of training
tailored to your industry or
company specific problems
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
A range of services available
including: RCA Program Audits,
Investigation Audits, Program
Review & Development,
Investigation Services
Embedded RCA experts available
RealityCharting®
software to
provide a more efficient review
process, increased proficiency,
shortened investigation
cycle times, and improved
stakeholder confidence
Customization of training
tailored to your industry or
company specific problems
© ARMS Reliability
ARMS Reliability can cover all your RCA needs
A range of training courses
available for: Participants,
Managers, Facilitators, and
Lead Facilitators.
A range of services available
including: RCA Program Audits,
Investigation Audits, Program
Review & Development,
Investigation Services
Integration of RCA training
with other initiatives like
incident investigation,
human factors analysis, six
sigma, change management,
8D approach, 5 Whys
Embedded RCA experts available
RealityCharting®
software to
provide a more efficient review
process, increased proficiency,
shortened investigation
cycle times, and improved
stakeholder confidence
Customization of training
tailored to your industry or
company specific problems
© ARMS Reliability
View our free on-demand webinar to gain
insights and tactics on how to ensure your
RCA program delivers value
© ARMS Reliability
www.apollorootcause.com
info@apollorootcause.com
LETS START A CONVERSATION
© ARMS Reliability

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Top 6 Sure-Fire Ways To Derail Your RCA Program

  • 1. Sure-Fire Ways to Derail Your Root Cause Analysis Program TOP6 © ARMS Reliability
  • 2. These top 6 sure-fire ways to derail your RCA program will help you identify your obstacles, and allow you to develop a plan to overcome them. © ARMS Reliability
  • 3. 1 Don’t use it © ARMS Reliability
  • 4. The organization commits to the training, creates an expectation of use but ends up not following through on commitments. © ARMS Reliability
  • 5. It is very frustrating for employees when their expectations are raised © ARMS Reliability
  • 6. It is very frustrating for employees when their expectations are raised but they are not given the time to apply their new skills in the workplace. © ARMS Reliability
  • 8. RCA Programs require structures that © ARMS Reliability
  • 9. RCA Programs require structures that support the training, © ARMS Reliability
  • 10. RCA Programs require structures that support the training, that mentor © ARMS Reliability
  • 11. RCA Programs require structures that support the training, that mentor and provide feedback on the journey towards application of excellence. © ARMS Reliability
  • 12. Having these structures in place will subsequently define exactly when an investigation needs to take place. © ARMS Reliability
  • 13. Without support for the chosen process the expected outcomes are rarely delivered. © ARMS Reliability
  • 14. Without support for the chosen process the expected outcomes are rarely delivered. EXPECTATION Infinity Bridge, Stockton-on-Tees, England, United Kingdom Source: http://www.tonyworobiec.com/infinity-bridge-stockton © ARMS Reliability
  • 15. Without support for the chosen process the expected outcomes are rarely delivered. EXPECTATION OUTCOME Infinity Bridge, Stockton-on-Tees, England, United Kingdom Source: http://www.tonyworobiec.com/infinity-bridge-stockton © ARMS Reliability
  • 17. The requirements for corrective action have not been imposed © ARMS Reliability
  • 18. The requirements for corrective action have not been imposed and therefore the problem event has recurred. © ARMS Reliability
  • 19. Why would employees want to facilitate or be involved in RCAs © ARMS Reliability
  • 20. when history indicates that nothing happens from the efforts expended in this pursuit? © ARMS Reliability
  • 22. Why are the soft controls implemented instead of the hard controls? © ARMS Reliability
  • 23. Perhaps it’s because soft solutions don’t cost much and can be easily implemented, © ARMS Reliability
  • 24. Perhaps it’s because soft solutions don’t cost much and can be easily implemented, Cheap & easy fix © ARMS Reliability
  • 25. Perhaps it’s because soft solutions don’t cost much and can be easily implemented, creating an image that the organization is actively doing something about the problem. Cheap & easy fix © ARMS Reliability
  • 26. However there is certainly no guarantee of preventing recurrence of the problem if only the soft controls are implemented. © ARMS Reliability
  • 28. The easy way out is to point the finger at somebody. © ARMS Reliability
  • 29. The easy way out is to point the finger at somebody. But will knowing who did it, actually prevent recurrence of the problem? © ARMS Reliability
  • 30. You must ask a different question; © ARMS Reliability
  • 31. how do we control what people do? © ARMS Reliability
  • 32. You can control them, © ARMS Reliability
  • 33. You can control them, or more correctly their actions, © ARMS Reliability
  • 34. You can control them, or more correctly their actions, by executing the following: © ARMS Reliability
  • 35. Train the staff members. © ARMS Reliability
  • 36. Put in the right procedures and protocols. © ARMS Reliability
  • 37. Provide clear guidelines into what they can or can’t do. © ARMS Reliability
  • 38. Create standard work instructions for everyone to follow and clearly establish the rules that must be adhered to. © ARMS Reliability
  • 40. When management doesn’t implement or audit a process for completed RCAs © ARMS Reliability
  • 41. When management doesn’t implement or audit a process for completed RCAs it sends a strong message that there is little or no interest in the work that is being done to complete the analysis. © ARMS Reliability
  • 42. 6 Don’t measure anything Can you identify with some of these obstacles? 1 Don’t use it 5 Continue to blame people 3 Don’t implement solutions 2 Don’t support it 4 Only implement soft solutions © ARMS Reliability
  • 43. Want to learn more about how to set up your RCA program for success? © ARMS Reliability
  • 44. WE CAN HELP © ARMS Reliability
  • 45. WE CAN HELP You © ARMS Reliability
  • 46. ARMS Reliability can cover all your RCA needs © ARMS Reliability
  • 47. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. © ARMS Reliability
  • 48. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. Customization of training tailored to your industry or company specific problems © ARMS Reliability
  • 49. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. RealityCharting® software to provide a more efficient review process, increased proficiency, shortened investigation cycle times, and improved stakeholder confidence Customization of training tailored to your industry or company specific problems © ARMS Reliability
  • 50. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. A range of services available including: RCA Program Audits, Investigation Audits, Program Review & Development, Investigation Services RealityCharting® software to provide a more efficient review process, increased proficiency, shortened investigation cycle times, and improved stakeholder confidence Customization of training tailored to your industry or company specific problems © ARMS Reliability
  • 51. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. A range of services available including: RCA Program Audits, Investigation Audits, Program Review & Development, Investigation Services Embedded RCA experts available RealityCharting® software to provide a more efficient review process, increased proficiency, shortened investigation cycle times, and improved stakeholder confidence Customization of training tailored to your industry or company specific problems © ARMS Reliability
  • 52. ARMS Reliability can cover all your RCA needs A range of training courses available for: Participants, Managers, Facilitators, and Lead Facilitators. A range of services available including: RCA Program Audits, Investigation Audits, Program Review & Development, Investigation Services Integration of RCA training with other initiatives like incident investigation, human factors analysis, six sigma, change management, 8D approach, 5 Whys Embedded RCA experts available RealityCharting® software to provide a more efficient review process, increased proficiency, shortened investigation cycle times, and improved stakeholder confidence Customization of training tailored to your industry or company specific problems © ARMS Reliability
  • 53. View our free on-demand webinar to gain insights and tactics on how to ensure your RCA program delivers value © ARMS Reliability