SlideShare a Scribd company logo
1 of 12
Download to read offline
what the customer wanted…

          a short story about how not to succeed at business innovation




© Arnold Wytenburg
#1 - what the customer asked for




© Arnold Wytenburg
#2 - what the CEO envisioned




© Arnold Wytenburg
#3 - what management proposed




© Arnold Wytenburg
#4 - what the engineers designed




© Arnold Wytenburg
#5 - what the research recommended




© Arnold Wytenburg
#6 - what the marketing department pitched




© Arnold Wytenburg
#7 - what the developers delivered




© Arnold Wytenburg
#8 – what the competition offered




© Arnold Wytenburg
#9 - what the money did




© Arnold Wytenburg
#10 - what the customer wanted in the first place




© Arnold Wytenburg
What can we learn here?
             1       2   3   4   5




             6       7   8   9   10




© Arnold Wytenburg

More Related Content

Similar to What the Customer Wanted - a modern fable

Customer strategist webinar dec 14
Customer strategist webinar dec 14Customer strategist webinar dec 14
Customer strategist webinar dec 14
Gerry Brown
 
Handout are you investor pitch ready
Handout are you investor pitch readyHandout are you investor pitch ready
Handout are you investor pitch ready
Hardware Massive
 
20150528 smb basidiofactory
20150528 smb basidiofactory20150528 smb basidiofactory
20150528 smb basidiofactory
SMBBV
 
Deck h mtailsummer2014
Deck h mtailsummer2014Deck h mtailsummer2014
Deck h mtailsummer2014
HassanMouheb
 

Similar to What the Customer Wanted - a modern fable (20)

Customer strategist webinar dec 14
Customer strategist webinar dec 14Customer strategist webinar dec 14
Customer strategist webinar dec 14
 
Personal presentation
Personal presentation Personal presentation
Personal presentation
 
I Love APIs 2015: MasterClass Developer Programs and Marketing Workshop
I Love APIs 2015: MasterClass Developer Programs and Marketing WorkshopI Love APIs 2015: MasterClass Developer Programs and Marketing Workshop
I Love APIs 2015: MasterClass Developer Programs and Marketing Workshop
 
7 Keys to MSP Success
7 Keys to MSP Success7 Keys to MSP Success
7 Keys to MSP Success
 
The 3 Keys to Secure & Grow Your Business
The 3 Keys to Secure & Grow Your BusinessThe 3 Keys to Secure & Grow Your Business
The 3 Keys to Secure & Grow Your Business
 
Handout are you investor pitch ready
Handout are you investor pitch readyHandout are you investor pitch ready
Handout are you investor pitch ready
 
E commerce entrepreneurship seminar- by Francis S. Ibikunle
E commerce entrepreneurship seminar- by Francis S. IbikunleE commerce entrepreneurship seminar- by Francis S. Ibikunle
E commerce entrepreneurship seminar- by Francis S. Ibikunle
 
Components of product_strategy
Components of product_strategyComponents of product_strategy
Components of product_strategy
 
Vortal Innovation @ Nova School of Business & Economics 2014.04.21 | Masters...
Vortal Innovation @ Nova School of  Business & Economics 2014.04.21 | Masters...Vortal Innovation @ Nova School of  Business & Economics 2014.04.21 | Masters...
Vortal Innovation @ Nova School of Business & Economics 2014.04.21 | Masters...
 
Positioning Strategy for Start Ups - Alexander Krawczyk- meetup 02.12.2013
Positioning Strategy for Start Ups - Alexander Krawczyk-  meetup 02.12.2013Positioning Strategy for Start Ups - Alexander Krawczyk-  meetup 02.12.2013
Positioning Strategy for Start Ups - Alexander Krawczyk- meetup 02.12.2013
 
TSOE Top Ten Business Myths
TSOE Top Ten Business MythsTSOE Top Ten Business Myths
TSOE Top Ten Business Myths
 
eFolder Partner Chat Webinar — 7 Lessons I Learned from My IT Business
eFolder Partner Chat Webinar — 7 Lessons I Learned from My IT BusinesseFolder Partner Chat Webinar — 7 Lessons I Learned from My IT Business
eFolder Partner Chat Webinar — 7 Lessons I Learned from My IT Business
 
Revenue from Japan by Tom Sato
Revenue from Japan by Tom SatoRevenue from Japan by Tom Sato
Revenue from Japan by Tom Sato
 
ITAM Best Practices - Knowledge14
ITAM Best Practices - Knowledge14ITAM Best Practices - Knowledge14
ITAM Best Practices - Knowledge14
 
3 ways to optimize it business management
3 ways to optimize it business management3 ways to optimize it business management
3 ways to optimize it business management
 
20150528 smb basidiofactory
20150528 smb basidiofactory20150528 smb basidiofactory
20150528 smb basidiofactory
 
Big Data: Big Numbers Bigger Questions, A presentation at Big Data Week
Big Data: Big Numbers Bigger Questions, A presentation at Big Data WeekBig Data: Big Numbers Bigger Questions, A presentation at Big Data Week
Big Data: Big Numbers Bigger Questions, A presentation at Big Data Week
 
How buyer behaviours have changed - Louisa Francis, Commonwealth Bank
How buyer behaviours have changed - Louisa Francis, Commonwealth BankHow buyer behaviours have changed - Louisa Francis, Commonwealth Bank
How buyer behaviours have changed - Louisa Francis, Commonwealth Bank
 
Deck h mtailsummer2014
Deck h mtailsummer2014Deck h mtailsummer2014
Deck h mtailsummer2014
 
AppFolio Webinar: 8 Strategies Your Competitors Are Using to Close More Leases
AppFolio Webinar: 8 Strategies Your Competitors Are Using to Close More LeasesAppFolio Webinar: 8 Strategies Your Competitors Are Using to Close More Leases
AppFolio Webinar: 8 Strategies Your Competitors Are Using to Close More Leases
 

Recently uploaded

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
 

Recently uploaded (20)

Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxB.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A  SALESMAN / WOMANA DAY IN THE LIFE OF A  SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 

What the Customer Wanted - a modern fable

  • 1. what the customer wanted… a short story about how not to succeed at business innovation © Arnold Wytenburg
  • 2. #1 - what the customer asked for © Arnold Wytenburg
  • 3. #2 - what the CEO envisioned © Arnold Wytenburg
  • 4. #3 - what management proposed © Arnold Wytenburg
  • 5. #4 - what the engineers designed © Arnold Wytenburg
  • 6. #5 - what the research recommended © Arnold Wytenburg
  • 7. #6 - what the marketing department pitched © Arnold Wytenburg
  • 8. #7 - what the developers delivered © Arnold Wytenburg
  • 9. #8 – what the competition offered © Arnold Wytenburg
  • 10. #9 - what the money did © Arnold Wytenburg
  • 11. #10 - what the customer wanted in the first place © Arnold Wytenburg
  • 12. What can we learn here? 1 2 3 4 5 6 7 8 9 10 © Arnold Wytenburg