Improving Operations through Observation and Gemba Walks
Mastering productivity: how to get more done at work
1. How to be More
Productive at Work
To be productive at work is to prioritize,
prioritize, prioritize. Here’s how.
FROM WAVELENGTH BY ASANA
2. “Goals are dreams with deadlines.”
— HAMZA KHAN (How to Write the Perfect Task)
3. Contents
1. How to block off time to work with “No Meeting Wednesdays” [ jump to section ]
2. Ways to avoid decision fatigue and spend less time on decision-making [ jump to section ]
3. Strategies for implementing purpose-driven prioritization [ jump to section ]
4. A three-step plan for improving your time management skills [ jump to section ]
5. “We all have days when it’s nearly impossible to
get uninterrupted time to do work. In response
to this, Asana created No Meeting Wednesdays
(NMW): every team member knows not to
schedule meetings on that day, unless
absolutely necessary.”
— KASEY FLEISHER HICKEY (No Meeting Wednesdays)
6. Goals of No Meeting Wednesdays
● Give all team members a large block of time to focus
on heads-down work, without having to fit it in between
meetings.
● Allow everyone, including managers, to be “doers” and
“makers.”
● Energize teammates, let them get heads down in the
work they need and want to do, and have one day
every week that isn’t schedule-driven.
7. Benefits of No Meeting Wednesdays
● Fewer disruptions mean more team members
can be productive.
● We get to check more work off our task lists
than any other day of the week.
● Wednesdays are many Asanas’ favorite day of
the week (productivity is rewarding)!
8. How No Meeting Wednesdays work
If you want to implement a NMW policy at your company, we recommend:
● Make sure everyone—especially new hires—understands that NMW = no internal meetings.
● Add NMW as a recurring event for the entire staff as a gentle reminder to keep those days free.
● if a meeting has to happen, encourage team members to use judgement when scheduling a meeting
on a Wednesday.
● Make exceptions to NMW when absolutely necessary (e.g. a job candidate is only able to come in on
a Wednesday), but try really hard to avoid them.
10. “Leaders have to make a ton of decisions every
day, and wise leaders know that they have to
be thoughtful about how much energy to put
into each one.
Ideally, they put all their focus on the most
important decisions that require serious
thinking. That’s why President Obama wears
the same suit every day.”
— DUSTIN MOSKOVITZ (Avoiding decision fatigue at work)
11. Distinguishing between 4 decision types
Easy decisions rarely take much effort, regardless of whether or not they are important. However, we’re
often prone to killing ourselves over hard decisions that aren’t actually that important.
Easy Hard
Important
These decisions are worth your time and
attention, but won’t take much of it.
EXAMPLE
Choosing to promote someone great.
These decisions are where you should focus most of
your time and attention.
EXAMPLE
Choosing strategic priorities.
Unimportant
These decisions aren’t worth much energy, but
they also won’t take much of it.
EXAMPLE
What to wear today, what to eat for lunch.
These decisions are where you are wasting your finite
decision-making energy.
12. How do you know which type of decision
you have in front of you?
If you’re unsure, do a quick visioning/anti-visioning exercise:
● What’s the best that could happen if this decision is made well?
● What’s the worst that could happen if the decision goes poorly?
If the gap between outcomes is small, just make a call.
If, however, there’s a big gap between the potential outcomes, it’s a
good sign that the decision is worthy of more thought.
13. Example: figuring out seating charts
In some cases, one of those optimizations is truly important, but for most projects and teams, either is
fine as long as you don’t totally neglect the other. This decision was hard but unimportant. Therefore:
Just pick one!
Choice 1 Choice 2
Group people by program teams, so that everyone who is
working on the same project can quickly communicate.
Group people by function, so that everyone who does the same
kind of work can easily critique each other’s work or provide help
with tricky problems.
Optimizes for agility and coordination Optimizes consistency and mentorship
14. Done is better than perfect: bias for action
In case you needed additional motivation, remember that letting decisions linger has a number of negative
consequences:
● It creates cognitive overhead for the decision maker, who spends both conscious attention on it and
unconscious energy (“background processing”) while they go about other activities.
● It results in the paradox of choice phenomenon, meaning you’re less likely to be satisfied with the
ultimate decision regardless of which way it goes.
● It creates anxiety and confusion within the team, who are either blocked on dependent decisions or
forced to plan out contingencies.
16. “When you go into work, there are an infinite
number of tasks you could do. With no system,
it’s easy to start with work that’s easiest, most
urgent, or most recently assigned to you.
To maximize the value of your output, your
default should be tasks which serve the highest
purpose. Less important work may never deserve
to be prioritized, no matter how ‘urgent.’”
— VIVEK SRI (The process and math behind prioritization)
17. Mission → Objectives →
Prioritization
Before you can start to prioritize you need to:
1. Know what your mission is.
2. Use that to determine top-level objectives.
3. Then work your way down to what that means for your
to-do list today.
Adopting a macro view helps clarify what to work on and
when.
18. Clarifying
Objectives
Goals and objectives are a guiding principle for teams as they
decide what to do day to day. They serve to answer the
question: “Why am I doing this?”
If a task or project isn’t a step toward completing a top-level
objective, it isn’t a priority and it isn’t worth doing.
Why?
19. Clarifying
Objectives
Step 1: get specific
Imagine what your team looks like in one year. What does
that look like? Reflect from a vantage point a year out and
consider every aspect of your company. Headcount, product
features, milestones; think about the details.
20. Clarifying
Objectives
Step 2: consider the true cost
Estimate in practical terms how much time and how many
resources it will take to realize that vision.
21. Clarifying
Objectives
Step 3: scope your vision
Determine what’s realistic for just one year. Consider where
“costs exceed available resources.” How are your ambitions
greater than what your team can handle today?
22. Clarifying
Objectives
Step 4: codify your vision
Generate a set of clearly actionable top-level objectives every
year. Here are some examples:
● X% increase in user growth
● Grow the team with X engineers and Y operations hires
● Increase revenue by X%
Scoping helps you define the measurable goals that, once
accomplished, get you closer to achieving your mission.
23. “Most people waste most of their
time, especially in business.”
— SAM ALTMAN
24. A formula for comparing ROIs
Our process for comparing large project ROIs involves a spreadsheet with three columns: project name,
expected value (bang), and expected cost (buck). We then compute a fourth column with the ratio of
“bang” to “buck,” to get an imperfect but useful sense of what’s worth pursuing.
EV (bang) / EV (buck) = Bang To Buck Ratio
For value, consider questions like: by what percentage would this improve our core success metrics?
Could this open up whole new markets? Is this a high-leverage opportunity given our market position?
For cost, calculate a rough number of person-months expected to complete, taking into account all
departments involved.
25. ( 4 )
Time Management Skills
A three-step plan to improve them
26. “When you manage your time well,
work gets done ahead of schedule,
teammates feel like they can rely
on you, and you feel good about
how you spent your time.”
— JACKIE BAVARO (How to become a master of your time)
27. Write down all of your responsibilities and types of work you do. For example:
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help
● Customer research
● Making sales calls
● Working on a specific project
● Strategic thinking
● Recruiting
● Personal development
● Managing reports
28. Write down all of your responsibilities and types of work you do. For example:
Then, add what percentage of your time you would ideally spend on each of those.
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help
● Customer research
● Making sales calls
● Working on a specific project
● Strategic thinking
● Recruiting
● Personal development
● Managing reports
29. Write down all of your responsibilities and types of work you do. For example:
Then, add what percentage of your time you would ideally spend on each of those.
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help - 15%
● Customer research - 10%
● Making sales calls - 20%
● Working on a specific project - 20%
● Strategic thinking - 15%
● Recruiting - 15%
● Personal development - 15%
● Managing reports - 15%
30. Write down all of your responsibilities and types of work you do. For example:
When you do the math, you’ll probably find that your percentages add up to more than 100%.
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help - 15%
● Customer research - 10%
● Making sales calls - 20%
● Working on a specific project - 20%
● Strategic thinking - 15%
● Recruiting - 15%
● Personal development - 15%
● Managing reports - 15%
31. Write down all of your responsibilities and types of work you do. For example:
Total: 125%
When you do the math, you’ll probably find that your percentages add up to more than 100%.
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help - 15%
● Customer research - 10%
● Making sales calls - 20%
● Working on a specific project - 20%
● Strategic thinking - 15%
● Recruiting - 15%
● Personal development - 15%
● Managing reports - 15%
32. Write down all of your responsibilities and types of work you do. For example:
Total: 125%
You’ll need to make some tradeoffs to get to a realistic plan and accept that you won’t be
able to do it all. Adjust allocations or remove categories until you feel good about your pie
chart.
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help - 15%
● Customer research - 10%
● Making sales calls - 20%
● Working on a specific project - 20%
● Strategic thinking - 15%
● Recruiting - 15%
● Personal development - 15%
● Managing reports - 15%
33. Write down all of your responsibilities and types of work you do. For example:
Total: 100%
Make a pie chart of where you’d ideally spend your time
STEP 1
● Being available to help - 15%
● Customer research - 10%
● Making sales calls - 20%
● Working on a specific project - 20% 15%
● Strategic thinking - 15%
● Recruiting - 15%
● Personal development - 15% 10%
● Managing reports - 15% 10%
35. If you’re in a leadership position,
you probably want to set aside at
least 15% for strategic thinking and
15% for being available to help.
36. Understand where your time actually goes
STEP 2
To track where your time actually goes, look at two types of work:
37. RECURRING MEETINGS
Make calculations like “a 3 hour meeting once every
three weeks = 1 hour per week.”
Understand where your time actually goes
STEP 2
To track where your time actually goes, look at two types of work:
38. RECURRING MEETINGS
Make calculations like “a 3 hour meeting once every
three weeks = 1 hour per week.”
AD-HOC WORK
For other work, track how you spend your time closely
for a week or two. One way to do this is to retroactively
add calendar events with a summary of how you spent
that time. A rough guess will do.
Understand where your time actually goes
STEP 2
To track where your time actually goes, look at two types of work:
39. RECURRING MEETINGS
Make calculations like “a 3 hour meeting once every
three weeks = 1 hour per week.”
AD-HOC WORK
For other work, track how you spend your time closely
for a week or two. One way to do this is to retroactively
add calendar events with a summary of how you spent
that time. A rough guess will do.
Understand where your time actually goes
STEP 2
Recurring meetings
Strategic thinking
Recruiting
Personal development
Managing reports
Helping others
Customer research
Sales calls
Working on a specific project
4 hours
2 hours
4 hours
1 hour
2 hours
4 hours
5 hours
8 hours
10 hours
TOTAL 40
To track where your time actually goes, look at two types of work:
40. Understand where your time actually goes
STEP 2
Once you’ve visualized your ideal and actual pie charts, compare them to see where you are
out of sync. Seeing major inconsistencies? You’ll need to readjust how you’re spending your
time to get your actual closer to your ideal.
IDEAL ACTUAL
41. DELETE: Much of our outstanding work is less important than the work we could be doing. Delete these
tasks. If a teammate gave you a responsibility you don’t believe is the best use of your time, let them know.
Delete, defer, delegate, or diminish.
STEP 3
42. DELETE: Much of our outstanding work is less important than the work we could be doing. Delete these
tasks. If a teammate gave you a responsibility you don’t believe is the best use of your time, let them know.
DEFER: If you don’t have time now, but will in the future, deferring a responsibility is an excellent option.
Set a reminder to complete the task on a specific date in the future.
Delete, defer, delegate, or diminish.
STEP 3
43. DELETE: Much of our outstanding work is less important than the work we could be doing. Delete these
tasks. If a teammate gave you a responsibility you don’t believe is the best use of your time, let them know.
DEFER: If you don’t have time now, but will in the future, deferring a responsibility is an excellent option.
Set a reminder to complete the task on a specific date in the future.
DELEGATE: For responsibilities that still need to get done, evaluate if it can be reassigned to another
teammate. Delegation works best when you can hand a responsibility over completely.
Delete, defer, delegate, or diminish.
STEP 3
44. DELETE: Much of our outstanding work is less important than the work we could be doing. Delete these
tasks. If a teammate gave you a responsibility you don’t believe is the best use of your time, let them know.
DEFER: If you don’t have time now, but will in the future, deferring a responsibility is an excellent option.
Set a reminder to complete the task on a specific date in the future.
DELEGATE: For responsibilities that still need to get done, evaluate if it can be reassigned to another
teammate. Delegation works best when you can hand a responsibility over completely.
DIMINISH: Find ways to reduce the time you spend on tasks. One way to start is to eliminate, shorten,
consolidate, or reduce the frequency of recurring meetings. Alternatively, reduce the scope of the work
(e.g. only tackling the highest priority pieces) or stop working when your output is good, rather than perfect.
Delete, defer, delegate, or diminish.
STEP 3
45. This was originally published as a set of articles in the
Mastering Productivity issue of Wavelength by Asana.
Read the original articles or go to the Asana app to start
implementing your new productivity strategies.
Thanks for reading