1.
Onboarding
best practices
Twitter: andrewsmyk

2.
Andrew Smyk
program coordinator
ux designer
Twitter: andrewsmyk

3.
user expectations

4.
Don’t expect mastery

5.
microcopy

6.
It begins with Log Ins

7.
Log In vs Login

8.
Not Loggins

9.
Log In vs Registration

10.
Sign In vs Sign Up

11.
avoid usernames

12.
email address
phone number

13.
Third Party Login

14.
Logical asks

15.
Avoid surprises

16.
Password hints

17.
Retrieve password

18.
Retrieve over reset

19.
Show password

20.
Warn if Cap Locks

21.
Password variants

22.
Your new password must:
Contain letters, digits and special characters.
A plot.
A protagonist with good character development.
A twist and a happy ending.

23.
Remove CAPTCHA

24.
38% fail on first attempt

25.
Failure rate escalation

26.
Lost conversions

27.
Progressive
Disclosure

28.
Don’t rush completion

29.
Create a flow

30.
Acknowledge the user

31.
Limit confirmations

32.
Avoid last click analytics

33.
Extend to the many

34.
Design with (good) data

35.
Questions?

36.
Thanks!
Twitter: andrewsmyk