2. Mike Burrows
Email: mike@agendashift.com
Twitter: @asplake, @agendashift, @KanbanInside
Blog: positiveincline.com, blog.agendashift.com
• Author, Kanban from the Inside
• Founder, Agendashift
• Former Executive Director and global development
manager, then IT Director
• Interim delivery manager for two UK government
digital “exemplar” projects
• Consultant, trainer, coach
• Brickell Key Community Contribution Award 2014
#hello, my name is Mike Burrows
13. Robert K. Greenleaf (1904-1990)
Three key essays:
• The servant as leader
• The institution as servant
• Trustees as servants
Key thoughts:
• Servant first, then leader
• Legitimacy
14. 1. Help others to be successful
• Removing impediments,
meeting immediate needs
2. Help others find autonomy &
meaning
• Together developing and pursuing
the organisation’s values, mission,
and purpose in society
3. Help develop servant
leadership in others
• Ensuring that this process will
continue
15. “Serving people, teams, and
the wider organisation in the
purposeful pursuit of what
they need to become”
16. Small acts of [Servant] Leadership, circa 2013
• positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/
• positiveincline.com/index.php/2013/06/small-acts-of-leadership/
• Kanban from the Inside (2014), chapter 6
17. Six strategies for effective Lean-Agile transformation
Strategies to
address gaps
Strategies to sustain
transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
24. User story:
As <persona>,
I want <what>
so that <why>
Job story:
When <situation>,
I want <what>
so that <resolution>
25. User story:
As a driver,
I want a list of directions
so that I can review my route
Job story:
When I’m about to leave the
motorway, I want to know what’s
coming next so that I can choose
the right lane on the slip road
27. Strategy 3: Team-first
“Serving people, teams, and
the wider organisation in the
purposeful pursuit of what
they need to become”
30. Six strategies for effective Lean-Agile transformation
Strategies to
address gaps
Strategies to sustain
transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
33. Instead of “checklisting” practices…
ü Round the room with the three questions
ü Reviewing the board right to left
34. …reflect on their outcomes
• We share progress on our work
frequently and are quick to
collaborate as the need or
opportunity arises
35. #cleanlanguage
• “What would you like to have happen?”
• “Then what happens?”
• “What needs to happen for that to happen?”
36. Frame action as hypothesis
We believe that
(actionable change) ____________________________
will result in
(meaningful impact) ____________________________.
We’ll know that we have succeeded when
(observable outcomes) ____________________________
____________________________
____________________________.
38. Organise experiments for implementation
Agree
Urgency
Negotiate
Change
Validate
Adoption
Verify
Performance
Complete
Next Adopted
Reverted
Soon
Rejected
New
Abandoned
Adapted from Jeff Anderson’s The Lean Change Method; see also Ash Maurya’s Running Lean
43. “Know what you’re delivering,
to whom,
and why it matters”
Reflection: Are people connected to purpose?
44. “Serving people, teams, and
the wider organisation in the
purposeful pursuit of what
they need to become”
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
45. Thank you! Over to you…
• Rediscover Greenleaf
– Servant Leadership (book)
– The Servant as Leader (essay, pdf)
• Read the white paper, try a mini assessment
– agendashift.com/paper
6+1 Essential strategies for successful
Lean-Agile transformation
– agendashift.com/2016 – this year’s survey
• Stay in touch:
– Email: mike@agendashift.com
– LinkedIn: Agendashift (group), also Slack
– Twitter: @asplake @agendashift @KanbanInside