This presentation was delivered by Jeannette Terry and Steve Davis of Tercon Consulting at an APM event in July 2013. The contents of these slides are the copyright of Tercon Consulting and should not be reproduced or used without their permission.
What leaders need to know about establishing trust and defusing conflict
1. July 10, 2013
What Leaders Need to Know about
Establishing Trust and Defusing Conflict:
Best Practices in Project Management
2. Welcome and Session Kick-Off
• Presentation by Tercon Consultants:
Jeannette Terry
Steve Davis
• Participant Introductions
3. What Leaders Need to Know about Establishing Trust and Defusing
Conflict: Best Practices in Project Management Agenda – July 10, 2013
9:00 Welcome and Introductions
Agenda Review & Ground Rules
Group Activity – “Five Tricks”
10:30 Morning Tea Break
10:45 Impact of high and low trust on team performance
Key behaviors that build and erode trust in the workplace
How to restore trust that has been broken
Application Tool: Building a Team Trust Map
12:15 Lunch Break
1:15 Group Activity: “The Conflict Quiz”
The High Cost of Unresolved Conflict on teams
How unmet personality needs trigger conflict
2:30 Afternoon Tea
2:45 The Power of the “Pause”
Group Activity: Learning and Applying a Six Step Conflict Resolution Model
4:00- Review Keys Learnings and Evaluate the Day
4:15 Adjourn