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Maintenance and Management Best Practices from Support

Maintenance and Management Best Practices from Support

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Maintenance and Management Best Practices from Support

  1. 1. Maintenance and Management Kristopher Thomas November 2015 Best Practices
  2. 2. 2 Property of Automic Software. All rights reserved Maintenance & Management + Applications Manager Maintenance + ONE Automation Maintenance
  3. 3. Applications Manager
  4. 4. 4 Property of Automic Software. All rights reserved • Two components • Removes output files • Cleans history and old data Maintains the following tables: – so_job_history – so_job_args – so_job_cond – so_job_queue_prompts – aw_job_queue_xml – so_print_log – so_users_log – aw_job_queue_activity – aw_user_role_details SYSTEM Workflow
  5. 5. 5 Property of Automic Software. All rights reserved • Auditing data – PURGE_AUDIT_HISTORY • Calendar data – PURGE_CAL_DATES • Fiscal Calendar – DELETE_FISCAL_CALENDAR Additional Purge Jobs
  6. 6. 6 Property of Automic Software. All rights reserved Output directories can grow extremely large Causes slowdown with: – Checkfile conditions – Directory listings – Viewing output Possible Solutions: – Change output directory – Dynamically archive output – Lower Retention Days >pwd /home/qa4/automic/AM8/out/FY14_Q3 Output File Retention
  7. 7. 7 Property of Automic Software. All rights reserved Possible Solution: Vary your retention dates based on need (Default retention is 7 days) Use the Job: RESET_FLOW_RETENTION_DATES – Added as the last component in a Process Flow. – Need to import in if have not. – Works with Process flow only. – Modules modified via output tab. Output File Retention
  8. 8. 8 Property of Automic Software. All rights reserved The $AW_HOME/log directory stores logs and debug information. In V8.0, the directory size and file size is configurable. Default settings: – LogFileZipSize=50 – LogDirectoryPurgeSize=500 Log File Retention
  9. 9. ONE Automation
  10. 10. 10 Property of Automic Software. All rights reserved • Proactive & Reactive Maintenance – Automic Database Utilities – Database Maintenance – Automation Engine & Agent Maintenance • The Most Viewed Technical KBE (Top 6 Reasons for Performance): – 2/3rds are maintenance-related! – “In 90% of the cases that deal with performance issues, the root cause does not lie within Automic.” Automation Engine Maintenance
  11. 11. 11 Property of Automic Software. All rights reserved • Two Methods – Automic Utilities (Archive / Reorg / Unload) • Archive generates a copy of data for reference. • Reorg flags records in the reports, statistics, messages, version management and audit for removal. • Unload removes the physical records from the database. • Sample workflow available at support.automicworld.com • Every client needs to have the utilities ran against it. (Client 0!) – Client 0 contains all of the reports and records for Agent logs. – ILM (Information Lifecycle Management). • ILM does not include the recycle bin. – This means you’ll need to still run the Unload! Automic Maintenance
  12. 12. 12 Property of Automic Software. All rights reserved • Database Maintenance is not the same as Automic Maintenance. – Cleaning out the inside wont matter if the outside is falling apart! • Regular Maintenance schedules are required. – Index reorganization/rebuilding at 10/30% fragmentation. – A broken or missing index is one of the greatest performance impacts to the system. – If you upgrade the AE, rebuild the indexes. • U0003533 UCUDB: Check of data source finished: No errors. Performance CPU/DB: '50212801'/'1438' • U0003544 UCUDB: Reference values tested with Windows 2003 on XEON 1500 MHz: CPU 813865, DB 470 Database Maintenance
  13. 13. 13 Property of Automic Software. All rights reserved • Stay as current as possible. – In addition to general fixes, performance improvements are released (V9 SP7 HF4, V10 10.0.3, 10.0.4, V11 SP1 HF1) and we will recommend moving to those whenever we can. • Watch for quarantines via the System Overview. – If you see a quarantine, contact Support. • Watch for forced traces. – Found in Automation Engine and Agent Logs: – U0003620 Routine ‘&' forces trace because of error. – U0003450 The TRACE file was opened with the switches '0000000000000001‘. – If found, contact Support. • Clean your /temp/ folders when appropriate. Automation Engine & Agent Maintenance
  14. 14. Questions?

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