The crucial moment of truth Etiquettes, Manners, Best Practices for Hospitality Training for Healthcare, Medical, Hospital Staff, FOH Staff, Medical Doctors, Nurse, LVN's, RN's, and Auxillary Medical Care Staff and Managers. Salient points discussed with lead on Discussion Open Forum Format. Please share and invite HRA Consultants USA, Finesse Hospitality LLC. to present a full scale high impact pilot training program, FACE2FACE training for Intervention Strategies to alter, change agent, barrier removal training for Hospitals, Healthcare, Hospitality and other High Contact FOH staff and Managers.

1. Hospitality Etiquette Trainingby HRA C, USA- Peter Ghosh, MHM, CHA. HOSPICE- HOSPITALS-HOSPITALS Service with a Smile Means Repeat Patients & Increased Revenues which in turn Translates to Job Security and Pay Raise & Reputation

2. Listen and Silent are spelled with the same letters, Reduce NOISE, Repeat the Question and Seek Clarity Talk Clearly but Softly, Gestures are Powerful, SMILE , Open Arms and make Eye Contact, Respect all Stakeholders and Show Genuine Concern Body Language is 76-78 % of our Effective Communication Tone of Voice is 14-16 % of Effective Communication Real Words are only 6 -8 % of Effective Communication Listen Actively and Seek to Understand and Then to be Understood Words are powerful, Please and Thank you's are precious and does make it simple and gets the results desired from the Receiver of the Message

3. Bad Habits are Hard to Break -On an Avergae It takes 21 times practice of a Good Habit accurately to Break a Bad Habit Stop Gossips Avoid Transmigrating from one Dept to another Dept. Find opportunities to Learn and Enhance new skills and during at all times Forget that you are not powerful Empower yourself with Decisions to Help Patients Lets Inculcate Empathy Forget SYMPATHY Practice Compassion & Care Walk in the Patients SHOES and walk a mile with their pain and agony You are Part of a TEAM also caring Professionals whom Family, Patients and their loved ones entrusted US

4. Netiquettes, Ettiquettes, Protocols, Best Practices, TQM. , SOP's, ACTION PLANS The One Minute Manager Write down your daily goals, Department Priorities, Hospital Priorities Keep them simple but written and Practice Them Consciously Discuss Challenges with Dept Head, Doctors, Nurses, Admins Covey's 7 + 1 Habits of Highly Effective People Legendary Service is an ART Extraordinary ACTS of Kindness and Generosity Be Transparent Share Knowledge and Resources KRA's are executable Daily Weekly and Monthly

5. Take PRIDE- Acronym for Leadership and Role Model Etiquettes & Behaviors P- Preparedness at all situations R-Ready to Learn and Re-learn and Re-think I- Inculcate Hospitality as a Value, Etiquettes D-Determination for Excellence & Enhancements E- Execute with Enthusiasm and Effective communication

6. TEAM PROJECT - SIMPLE BUT Serious Interactive Presentations as TEAMS- Best Practices Total Hospitality Training as PART of TQM USE Clipboards and CRAFT paper to Show their Knowledge Action Plan to Implement- The Hospitality Etiquettes and Habits Establish Relationship Management with Patients and Families Identify Subject Matter Experts and Allow Collective Responsibility amongst TEAM Members HEALTH - FAMILY- CAREER - SEEK A BALANCED LIFESTYLE