2. Who We Are
One of the Largest Software Services
Firm in Egypt
Founded in 1994500+
employeesOffices in Egypt, Saudi, USA , UAE, and QatarCMMI Level 3
& ISO 9001:2000 Certified
9. Working Definition of Cloud Computing
Cloud computing is a model for enabling
convenient, on-demand network access to
a shared pool of configurable computing
resources that can be rapidly provisioned
and released with minimal management
effort or service provider interaction.
National Institute of Standards and Technology
www.nist.gov
10.
11.
12. Buy my own
hardware, and
manage my
own data
center
Economy of ScaleLow High
Pay for
dedicated
environment to
access
resources or
applications
Pay for non-
dedicated
environment to
access
resources or
applications
Pay for
software
application
functionality
ControlHigh Low
13.
14.
15.
16. Citizens
Government
Workers
Citizen Portal
Government Portal
PUBLIC CLOUD
PRIVATE CLOUD
Government Data Center
Governmen
t Data
Feeds
Citizen
Identity
Government
Hosted Portal
Document
Manageme
nt
Search
Hosted CRM and
Case
Management
Public
Cloud
Hosted
Portal
Public
Data
Feeds
19. ITWorx Citizen Appointment System
Administrator
Citizens
Supervisor
Employees
Defines Available
Services
Assigned to
Service
Serve Citizens
Manage
Employees
Manage
Crisis
Book
Appointments
Appointment System
Appointment system saves citizen’s time by pre-booking a meeting to
process requests for services that require physical presence.
20. ITWorx Citizen Appointment System Workflow
Check -In
Citizen
Governmental Office
Reserve a Window
Appointment system / CRM
Employee
View List of Checked-In
Citizens
Appointment system / CRM
Employee
Citizen
Employee serves the citizen
Appointment system / CRM
Employee
Book an appointment
Public Portal
Citizen
29. ITWorx Government Bus Connect
Government Agency
Government Agency
Agency Manager
Government Agency
Agency Operations
Government
Connect
ReportsCharts
Web Master
Azure AppFabric
Web Services
Gov Services Bus
30. Takeaways
The hybrid approach can support
governments to maintain control as well
as leveraging the benefits of the cloud
ITWorx is ready with different hybrid
solutions for government organizations
on the infrastructure and application
levels
A screen from a POC developed to Abu Dhabi Judicial DepartmentIt was followed by a second phase to implement the solutionCurrently we prepare for the third phase
A screen from the GPS implemented for the UAE prime minister office
Eliminate citizen waiting queues Ensure better utilization for employeesMonitor employee performanceTrack services and manage resourcesModules added on top of CRM
Administration module- through this system the administrator defines the available services, the employees assigned on each service, and the Based on MS CRM2. Booking module: through the portal, citizens can choose the nearest governmental office that provides the needed service, and find available time slots, and book appointments. 3. Check-in system/central screen: though this module, the citizen checks in once he/she arrives to the governmental office. Some business rules may be applied like restricting the check-in of citizens before a certain configurable duration.4. Employees: employees process the requests of the checked-in citizens.5. Supervisor: has access to the “Crisis Management” module where he can check the status of services and take corrective action if a service queue gets overloaded. The supervisor gets notified by SMS in the case of overload.