This article presents a conceptual model for measuring supply chain performance with three levels - strategic, tactical, and operational. It identifies key performance indicators for each level, including quality, cost, and speed for the operational level; flexibility and asset management for the tactical level; and market and financial outcomes for the strategic level. The model provides a framework for developing and implementing a balanced performance measurement system for supply chain management.

1. A conceptual model of performance measurement for
Title supply chains
Author(s) Chan, FTS; Qi, HJ; Chan, HK; Lau, HCW; Ip, RWL
Citation Management Decision, 2003, v. 41 n. 7, p. 635-642
Issue Date 2003
URL http://hdl.handle.net/10722/42120
Rights Creative Commons: Attribution 3.0 Hong Kong License

2. A conceptual model of performance measurement for supply chains
Felix T S Chan; H J Qi; H K Chan; Henry C W Lau; Ralph W L Ip
Management Decision; 2003; 41, 7; ABI/INFORM Global
pg. 635
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