SEB banka INTERNAL COMMUNICATION

1. SEB invites to play the Values! Agnese Strazda Head of Corporate Communication in SEB Latvia

2. strategy? goals? targets? 81% 40% Internal survey showed that 81% of employees have heard about strategy and targets , but only 40% are aware of how their work affects these targets

3. SEB values Board members Branch sellers Theory Practice Daily work Vision and strategy

4. In a company with more than 1200 employees in 470 different positions how can you ensure, that all employees know company’s values and truly live them during their daily working life? challenge

6. SEB Quality month Voting about SEB Quality person Success stories about cooperation with SEB Intranet chats with board members Discussions and publications

7. Internal communication

8. SEB Value game was specially created in a way that there were : no " black and white " answers – different answers had different scores depending on potential gains or losses, employees had active discussions and our target was reached – to increase their knowledge about SEB values and to strengthen the team 1200 employees 30 volunteers 200 teams

9. SEB Value Game / Team work

10. SEB Value Game / SMS support

11. SEB Value Game / SEB Quality Challenge Cup

13. results 89% 85% 3706 77% answered that they are familiar with SEB’s vision can clearly see how their work contributes to achieving the business area overall goals record high clicks number of SEB V alue G ame to 1 article NPS research shows – we have significantly improved our results

14. Thank You!