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02 Practical Strategies of Conducting BIA

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02 Practical Strategies of Conducting BIA

  1. 1. Practical Strategies of Conducting a Business Impact Analysis<br />
  2. 2. Practical Strategies of Conducting a Business Impact Analysis<br />Dr Goh Moh Heng <br />PhD BCCE DRCE BCCLA<br />President<br />2<br />
  3. 3. Dr Goh Moh Heng<br />President<br />Business Continuity Management (BCM) Institute<br /><br />Managing Director<br />GMH Continuity Architects<br />Asia Pacific BCM Consulting Firm<br /><br />Professional BCM Appointments<br />Technical Advisor for TR19:2005 & SS540:2008 BCM Standard (Management Council and Technical Committee)<br />Project Director, Technical Working Group for SS507:2004 <br />ISO/IEC 24762 Guidelines for BC-DR Services<br />SS507<br />SS540<br /><br />
  4. 4. Dr Goh Moh Heng<br />Prior Appointments<br />Government of Singapore Investment Corporation (GIC)<br />Standard Chartered Bank<br />Global Head for BCM<br />PriceWaterhouse (Coopers)<br />Past Certification Broad Member for DRI International’s Certification Board<br />Past Executive Director for DRI Asia<br />Senior Technical Advisor, China Business Continuity Management Forum<br /><br />
  5. 5. BCM Institute<br />Started in January 2005.<br />Provide competency based BC-DR training to all levels.<br />Certify BC-DR professionals globally.<br />Started Certification programme in April 2007.<br />More than 1500 professionals from 850 organizations and 40 countries.<br />
  6. 6. Professional Certification<br />Business Continuity<br />IT Disaster <br />Recovery<br />BCM Audit<br />Membership<br />
  7. 7. Agenda<br />What Exactly is BIA?<br />Key concepts<br />Strategic, tactical and operational BIA<br />Walkthrough of BIA Template<br />
  8. 8. Source: <br />Goh, Moh Heng (2008): Managing Your Business Continuity Planning Project 2nd Edition ISBN: 978-981-05-9767-2<br />Business Impact Analysis<br />How-to Do It?<br />
  9. 9. Business Continuity Management Body of Knowledge 3 <br />Implement business impact analysis (BIA) process. <br />Understand the principles and scope of the BIA process. <br />Apply the BIA implementation process. <br />Understand the available BIA data collection mechanisms. <br />Determine and apply the appropriate BIA data collection mechanism. <br />Design a custom tailored BIA questionnaire. <br />Gather BIA Information. <br />Identify activities that support Critical Business Functions (CBF) and identify owners. <br />Determine impacts of a disruption to each activity/process across the organization that may damage organization's reputation, assets or financial position. <br />Quantify timescales where interruption becomes unacceptable to organization. <br />Determine key requirement for organization-wide tolerable downtime. <br />Determine Inter-dependencies and intra-dependencies. <br />Identify vital records needed for recovery. <br />Identify and document CBFs, critical processes and critical application. <br />Determine continuity resources. <br />Provide the resource information to determine or recommend recovery strategies. <br />Identify internal and external resource requirements to support activities. <br />Quantify the people, technology and telephony resources required over time to maintain business activities at an acceptable level and within the maximum tolerable period of disruption. <br />Seek Executive Management Approval. <br />Seek sign off of requirements by process owners. <br />Present requirements to executive management and seek approval to adopt the findings as the basis for determining a BC strategy. <br />9<br /><br />
  10. 10. Mandatory Understanding of BIA Terminology<br />Minimum Business Continuity Objective (MBCO)<br />Business Impact Analysis (BIA)<br />Critical Business Function (CBF)<br />Recovery Time Objective (RTO)<br />Recovery Point Objective (RPO)<br />Impact <br />Quantitative<br />Qualitative<br />
  11. 11. Business Impact Analysis Steps<br />Determine information to gather<br />Tailor questionnaires to internal requirements<br />Conduct training on completion of questionnaire<br />Collate and review questionnaires<br />Conduct selective interviews<br />Consolidate and analyze data<br />Summarize and present findings<br />
  12. 12. Recovery Time Objective<br />Time-Sensitive<br />Systems are <br />Operational <br />with Current &<br />Accurate Data<br />Time-Sensitive<br />Systems are <br />Operational <br />Resumption of Critical Functions<br />Point of<br />Disruption<br />Recovery Time Objective<br />Time<br />The maximum tolerable time within which Critical Business Functions must be restored to its MBCO<br />
  13. 13. Wks<br />RTO versus RPO<br />Secs<br />Mins<br />Hrs<br />Days<br /> Wks<br />Secs<br />Mins<br />Hrs<br />Days<br />Recovery Point<br />Recovery Time<br />
  14. 14. BCMpedia<br /><br />
  15. 15. Minimum Business Continuity Objective (MBCO)<br />is the minimum level of services and/or products that is acceptable to the organization to achieve its business objectives during an incident, emergency or disaster. <br />is set by the Executive Management of the organization and can be influenced, dictated and/or changed by current regulatory requirements or industry practices.<br />The definition provided here rephrases the operational perspective into an objective - the mission objective for BCM<br />
  16. 16. MBCO<br />16<br />
  17. 17. Walkthrough of a BIA Questionnaires<br />Workbook<br />
  18. 18. Minimum Business Continuity Objective<br />
  19. 19. P1: Identify BU and Business Functions<br />Workbook<br />
  20. 20. P2: Identification of Impact<br />Workbook<br />
  21. 21. P3: Impact Over Time<br />Workbook<br />
  22. 22. P4: Vulnerable Periods of Critical Business Functions<br />Workbook<br />
  23. 23. P5: Resources Required for Critical Business Functions during a Crisis<br />Workbook<br />
  24. 24. P6: Inter-dependencies<br />Workbook<br />
  25. 25. P7: Vital Records<br />Workbook<br />
  26. 26. BCM Institute Forum<br />Building a Community<br />80% Asian and Middle Eastern BCM and DR Professionals<br /><br />
  27. 27. Summary<br />Provide a key understanding on the fundamentals of BIA<br />Understand the strategic, tactical and operational aspects of BIA<br />Experienced a walkthrough of BIA process using template<br />Be aware of tools and guides<br />
  28. 28. THANK YOU<br />Dr Goh Moh Heng<br />President<br />Mobile: +65 96711022<br />Tel: +65 63231500<br />Fax: +65 63230933<br />Email:<br />