Managed Services Business Protection

1. The Future for Computer Service Bill Colbeck Computer Troubleshooters – North Livonia

13. Users pay $7.8B in computer repairs Consumers over 2 years ante up to fix or replace systems hit with viruses and spyware, study says. Kim Hart / Washington Post Consumers paid as much as $7.8 billion over two years to repair or replace computers that got infected with viruses and spyware, a Consumer Reports survey found. That figure was down from a similar survey a year ago. Still, it suggests that people are paying large sums to cope with the flood of malicious viruses and other programs that can slow computers or render them inoperable. "There is a very high national cost to this," said Jeff Fox, technology editor of the consumer magazine. "People think they're invincible, even when this kind of money is involved."

14. In a nationwide survey, the magazine found that unwanted commercial e-mail, known as spam, is the biggest computer-security problem. But viruses are the most expensive, with people paying $5.2 billion in 2004 and 2005 to repair or replace afflicted machines, the survey found. Infections of spyware, a type of software that can track computer users' habits or collect sensitive information about them, declined slightly in the past six months, the survey found. But such infections caused almost 1 million U.S. households to replace their computers, the survey found. Losses from phishing scams, which are fake e-mails and Web pages that request sensitive data such as bank account passwords, increased fivefold from the previous survey, with people telling the magazine that such scams cost them $630 million in 2004 and 2005. That's an average loss of $850 per incident. "Phishing scams are worse than they've ever been," Fox said. "The bad guys are getting very sophisticated." Some experts caution, however, that surveys in which people are asked about financial losses can produce overestimates. The survey results are to be published in the September issue of Consumer Reports.

19. BEST PLAN BENEFITS Quarterly BENEFITS TROUBLE - FREE PLAN PROACTIVE PLAN BASIC PLAN NO DOWNTIME GUARANTEE – We pay you $100 each hour your PC is down! *  Antivirus and Antispyware software provided for all computers  Licensing and Asset tracking included  Helpdesk for all u sers – 8am to 5pm weekdays   All computer problems covered – remote and onsite *   ISP & Email configuration and management included   Backup configuration, management and monitoring included   Network/Firewall/VPN configuration and managem ent included   Optional hardware guarantee covers hardware replacement ($20/mo./PC)   B.E.S.T. Practices audit yearly   Computers and Servers monitored and managed 24/7/365    Automated and immediate technician alerting    Automated Mic rosoft patch/update management    Remote access software for all computers    Users can submit trouble tickets and see computer monitoring reports    Monthly status reports and recommendations    Discount on additional or non - problem servic e – remote and onsite 5 0% 4 0% 3 0% Tuneups for all computers Quarterly Semi - annually Service and emergency call priority Highest – same day guarantee Higher – next day guarantee High – next day guar antee