Presentation: Rethinking Work: Successful Collaboration Presented by: Nina Kelley-Rumpff, Program Manager, Knowledge Management, SAP This brief presentation will show you the evolution of Enterprise Collaboration, discuss the challenges of embracing social business collaboration, and share SAP’s journey towards successful collaboration. www.bdionline.com

1. Public
Rethinking work:
Successful collaboration
Nina Kelley-Rumpff, PMP, ACP
Program Manager, Knowledge Management
Solution & Knowledge Packaging, SAP

2. Time table
Defining Enterprise Social Collaboration
2 min
The Social Business Collaboration Evolution
5 min
Challenges/Barriers to Success
5 min
SAP‘s journey
5 min
Results, Key Success Factors & Wrap-Up
5 min.
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3. Rethinking work..
Evolution of the networked enterprise
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4. What is “Social Collaboration” and “Social Networking”?
“Social Collaboration” is the set of processes that enable multiple people to
interact and share information in order to achieve a common goal.
“Social Networking” is the development of personal and professional
contacts in order to interact and share information.
“Enterprise Social Collaboration and Networking” enables this
rich exchange of information, knowledge and ideas within an Enterprise - regardless
of geography - using Social Media Tools.
Collaboration is NOT about tools;
it’s about connecting, sharing and
discussing. The tools simply
ENABLE us to do those things
across geographies and time
zones.
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5. But let’s get real.
It’s not really working…
“In 2011, only 6% of
organizations had
implemented social
CRM, although a
survey of 1300
companies determined
that 56% are planning
to do so!“
The Social Business Journal, Q1/2013
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6. The research is now here:
Adoption never came.
77%
of employees
never use their enterprise social network
and only
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3% use it once each day
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7. And Executives don’t get these
nebulous metrics
productivity
“Where’s the Business
in Social Business?”
collaboration
transparency
sharing
comments
engagement
connections
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8. While we work here…
Process
Applications
Data
People
Social
Collaboration
happens in a
vacuum, today!
Content
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9. The next chapter of successful collaboration
Social collaboration needs to surface at the point of decision
making, action and business execution.
People
Applications
Content
Customers
Partners
Employee
Networks
Documents
Videos
CRM
HCM
Supply Chain
ERP
Processes
Data
Lead to Close
Order to Cash
Social Media Data
Internal Data
To accelerate real business performance.
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10. D
Successful Collaboration..
Culture
… is practical: encourages interactions among people
through dedicated programs and executives being a role
model
Strategy
… is integrated: connected to other knowledge
management disciplines and integrated into employees
day-to-day work
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11. ..starts with leaders who walk the walk
„
I have a dream for this Knowledge
Company. This Knowledge Company
in SAP brings together all of the
thought leadership and passion of
people everywhere to do things for the
customer that no one else can.
2013 EMEA FKOM keynote speech
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„
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12. Collaboration success…
is not about technology..
It´s about getting access to people and
accomplishing and succeeding together
„
In KM, the most limited resource is no longer information. It has become
human attention - the ability to deal effectively with the growing volume and
speed of information.
„
Cliff Figallo, Nancy Rhine “Building the Knowledge Management Network”
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13. The power of people networks
Convergence of People, Process, Technology & Content
Find people &
share expertise
Ask and get
asked
Processes
Applications
Attract & get
connected
Content
Data
Employee
Customers
Partners
Motivate, recognize and reward experts AND colleagues, to act as
experts, find and leverage experts, ask and answer questions and
scale to enable knowledge management across topics at SAP, by
every employee
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14. Creating people networks
Finding experts
§ Connect to one profile from all relevant data sources
§ Integrate expertise, skills, feeds & public contributions
§ Enable easy access to & one-time maintenance of profile information
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15. Creating people networks
Finding experts
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16. Where is the Business in Social Business?
Social collaboration evolution at SAP
Business
process social
Structured
collaboration
External
collaboration
Enterprise
social
networking
Security and Administration
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17. What is important?
Key success factors for succesful adoption
ü Executives who walk the walk = not just launching a program
ü Successful showcases
ü A connected, unified experience and intuitive user interfaces
ü Analysis of collaboration behaviors
ü Strategy, governance & standards
ü Business engagement and a sustainable champions network
ü Appropriate training activities
ü Game changers such as mobile access or important integrations
to business applications and core Web/KM solutions
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18. References
Social Opportunity Management - Demo on Youtube :
http://www.youtube.com/watch?v=OykTF_gusRM&feature=youtu.be
https://www.brainshark.com/sapgp/vu?pi=zFLzQHnD9z5f14z0
To learn more about KM at SAP visit our blog on the
SAP Community Network (SCN):
http://scn.sap.com/blogs/sapience
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19. Thank You
Nina Kelley-Rumpff, PMP, PMI-ACP
Strategic Program Manager
Solution Enablement and Knowledge Management
Solution and Knowledge Packaging | Scale, Quality &
Support
Ofc. +1.610.661.8555 | Mbl. +1.610.969.8567
Nina.Kelley-Rumpff@sap.com

20. Backup

21. Integrated Knowledge Management…
Core Pillars and Key Objectives along the Value Chain
From innovation to
customer success,
From user feedback to
continuous improvement.
“I am most interested in
Collaboration for
accomplishing and
succeeding together”
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“I need truly great
Information that is easy to
find and meaningful to me”
“I need to access
continuous Learning
when I want and
educate myself how I
know best”
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22. © 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.
The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
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These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or
warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in
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Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
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