Sun TeleSolutions offers small offices an affordable full-featured telephone system with no upfront capital expense. We provide a full managed Cloud PBX so you can have a sophisticated telephone system without spending thousands up front. It is fully managed by our expert staff and supported 24/7 to ensure your customers can always reach you.

1. The business-grade voice service that integrates with Exchange.

2. o Hosted PBX from Sun TeleSolutions is
the business-grade, VoIP-based phone
service that integrates with Exchange.
o Professionalizes your business with
advanced calling features like an
automated attendant, dial-by-name
directory, music-on-hold, and more.
o Increases your response time to
customers, colleagues, and business
partners.
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3. Addressing Business Challenges
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4. Reach-ability Your customers are having a hard time reaching your employees.
You wish your could project a more professional image when people
Appearance call your office.
Cost Your phone service costs too much.
Management It’s time consuming to set up new employees or make changes.
Difficult, expensive, or sometimes impossible to extend office calling
Mobile employees features to employees who are regularly out of the office or to
and remote offices branch offices.
Hosted PBX solves all these
business challenges and
more!
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5. Is this happening in your
business? Hosted PBX can help:
• Inquiries about buying your • Voice Menu – automatically answers
and routes calls to the appropriate
services or product go people
straight to voice mail
• Hunt Groups – rings to multiple
• Customers sit on hold for a people so calls are always handled
long time
• Find Me/Follow Me – lets employees
• It’s difficult to get calls from take calls even when they’re away
customers, partners, or from their phone
vendors routed to the right
place • Voicemail To Email – forward
inquiries easily to anyone with an
email address
• Extension Dialing – makes
transferring calls a breeze
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6. Is this happening in your business? Hosted PBX can help:
• Your calls aren’t being answered in a
professional manner • Voice Menu – automatically answers
and routes calls to the appropriate
• Employees have to use personal people.
phone numbers as their business
number • Voice Menu scheduling – lets you set up
different call handling during after
• Callers have a hard time reaching hours, weekends, and holidays.
the person or function they need to
when they call your business
• Dial by Name directory – an automated
• You have limited options on how to way for callers to reach anyone.
handle the phones on the weekends,
holidays, or when your office is
• Music on Hold – customize the
closed
experience for your callers.
• Extension Dialing – makes transferring
calls a breeze.
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7. Is this happening in your business? Hosted PBX can help:
• Usage fees are unpredictable from
month to month • Predictable, flat-rate, per-user
charges.
• You’re paying tolls for local or
domestic long distance – or both!
• Unlimited local and long distance
• Getting new employees set up with
phone service requires you to pay set-
calling in the US and Canada.
up fees
• To get new features, you’d have to buy
• A wide variety of features are
new software, new hardware, and pay included, like Voice Menu, Hunt
someone to install it Groups, local phone numbers.
• You’re paying for more capacity than
you need; or you don’t have enough • Runs off your existing Ethernet
capacity. network – no additional wiring or
cabling required.
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8. Is this happening in your business? Hosted PBX can help:
• You aren’t able to change your
current phone features easily or in a
timely fashion • Online administration –
manage all aspects of your
You have to wait for a paper bill in
•
order to see what calls have been
service from the same Control
made Panel you use to manage
Exchange.
• Getting new phone numbers or
reassigning current numbers is
difficult and complicated
• Set up new users within
• You’re not taking full advantage of minutes.
the features in your current phone
system because no one knows how
to set them up
• Change greetings, hold music,
call routing easily.
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9. Is this happening in your Hosted PBX can help:
business?
• Employees have a difficult time • Find Me/Follow Me – lets
staying connected when they’re employees take calls even when
out of the office or away from they’re away from their phone.
their desks.
• No easy way to give employees • Softphone support – turns any
in remote or branch offices PC or smartphone into a Hosted
business-grade telephone PBX device, with access to all
features.
features.
• Voicemail to Email – easy to
listen to voicemails from
anywhere, or forward voicemails
to any email address.
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10. Feature Details
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11.  Hosted PBX is VoIP-based telephone service
◦ Provides business-class calling features enabled by a PBX that is hosted by
Sun TeleSolutions
◦ Customer supplies data connection and IP Phones
 Service sold on a per-user basis
◦ Every user gets dedicated line for inbound and outbound calling, their own
phone number, and extension
◦ Includes:
 Unlimited local and long distance in the US and Canada
 All account calling features
 All end-user calling features
 Online Administration
 Free number porting

12. Voice Menu Hunt Groups
• An automated attendant to automatically • Call group for a group of employees, like “sales”
answer and route calls to: or “support”
• An employee • Calls can be set to ring employees sequentially,
• A Hunt Group simultaneously, or to the person who has been
• Pre-recorded announcement off the phone the longest
• Dial-by-name Directory • Configure a Hunt Group as a Voice Menu option,
• Voice mailbox or set up a number to ring directly into a Hunt
• Program different Voice Menu configurations Group.
for business hours and non-business hours • Can configure greetings for Hunt Groups, as well
as a voice mail.
Music/Greetings on Hold Online Administration
• Create a customized listening experience for • Manage every aspect of Hosted PBX through the
callers during hold times, with up to 5- Control Panel – the same online panel you use to
rotating audio files. manage email and all your cloud services.
Number Porting Bundled service
• Number porting for local and toll-free • Every user seat includes:
numbers provided free of charge. • Unique phone number
• Unique extension (3-, 4-, or 5- digit dialing)
• Unlimited local and long distance calling in
the US and Canada
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13. Voice Mail to Email Call Recording
• Voice mails are delivered as email • On-demand, in-call recording.
attachments to any email address, Recordings are delivered in email as an
allowing you to easily listen to, store, and attachment.
forward emails.
Find me/Follow me Call Parking
• Forward calls to up to three additional • Park calls on an extension to be picked up
phone numbers, programming them to at a different phone/by a different user.
ring one-by-one or all at the same time.
Calling Features End User Online Administration
• Caller ID • Set up and manage Find me/Follow me
• Caller ID with Name settings, upload voice mail greetings, change
• Call waiting voice mail PIN, log in and out of Hunt Groups
• Call transfer (blind and warm) and more through the My Services end user
• Call forwarding (via Find me/Follow me) control panel.
• 3-way calling
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14. Incoming call pop-up
How it works:
◦ Click to call any contact in Lync or Outlook.
◦ Hosted PBX phone will ring.
◦ Once Hosted PBX phone is answered, called
party phone or extension will be dialed.
During the call, presence will update to “In a
call.” Lync roster with “in a call” status
Benefits:
• Brings together Hosted PBX, Exchange and
Lync into a comprehensive unified
communications solution
• Makes it faster and easier to dial the phone
• Shows incoming calls in pop-up window with
number and, if in your contact list, name
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15.  Service Overview
◦ Proprietary, standards-based soft switch,
running on Linux, using a VMWare hardware
platform
◦ Use Session Initiation Protocol (SIP) for two-way
call communications and supports the G.711
and G.722 Codecs
 High-availability, geographically
diverse infrastructure
◦ High-availability hardware and network
components.
◦ Redundancy within a datacenter in the case of
hardware or storage network failures.
◦ The ability to switch service to another
datacenter within minutes in the highly-unlikely
event of a major datacenter disruption.
◦ Multiple network connections to upstream
providers.
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16. Included account features: Hosted PBX
• 1 Voice Menu with 1 local number $34.99/user per month
• 5 Hunt Groups Add to any Exchange 2007/2010
plan or as a Standalone service
• Number porting
• 24x7 Support and Onboarding
Included user features:
• 1 Local phone number
Feature Monthly Fee
• 1 Extension
Additional Phone $3.99 /number
• Unlimited Local and LD (US and Numbers/DIDs
Canada) (1 included)
• End User calling features Additional Hunt Groups $4.99 /group
(5 included)
Not included: Lync Calling $4.99 /user (requires Lync
Enterprise)
• IP Phone
Toll-Free Numbers $4.99 + taxes/number
• International toll charges $0.045 /minute for incoming
• Toll-free number and inbound toll- usage
free usage
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17.  For more information:
773.756.1739
info@suntelesolutions.com
www.suntelesolutions.com
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