1. SEMINAR
MLI-102

3. QUALITY
• ‘Quality’ is a measure of the achievement of an
organisation in terms of customer satisfaction.
• degree of excellence; characteristic, attribute; nature,
character; excellence
• an essential and distinguishing attribute of something or
someone.
•
•

4. MANAGEMENT
• Management is the act of getting people together to
accomplish desired goals using available resources
efficiently and effectively. Management
comprises planning, organizing, staffing, leading or
directing, and controlling an organization (a group of one
or more people or entities) or effort for the purpose of
accomplishing a goal. Resourcing encompasses the
deployment and manipulation of human
resources, financial resources, technological resources
and natural resources.
•

5. CONCEPT
• It is a philosophy &not a technique, based on
two basic concepts: quality control and
employee participation.
• The concept has gradually evolved from the
management theories such as Management
by objectives, quality circles, strategic
planning etc.

6. QUALITY GURUS
• Japanese were the first to adopt the quality concept ,the
original thinker were the Americans
• The main contributors to the total quality management
approach are W.Edwardseming , Joseph M.Juran , and
PhilipB.Crosby .other important contributors are
Feigenbaum , Ishikawa,Taguchi and ShiegoShingo

8. QC DEVELOPMENT
• Phase 1 Problem Solving
• Phase 2 Monitoring
• Phase 3 Innovations: Self-improvement and
Problem Solving
• Phase 4 Self Control

9. • International Organization for Standardization.
• An International-Standard setting body.
• Founded on 23 February 1947.
• promulgates worldwide proprietary industrial and
commercial standards.
• headquarters in Geneva, Switzerland.
• non-governmental organization.
• two official languages, English and French.
• ISO has 158 (of 195) national members.
What is ISO ?

10. List of some ISO Standards
• ISO 1 Standard reference temperature for geometrical product
specification and verification
• ISO 1000 SI units and recommendations for the use of their
multiples and of certain other units
• ISO 9000 Quality management system in production
environments
• ISO 9001 Quality management
• ISO 10006 Quality management — Guidelines to quality in
project management
• ISO 14001 Environmental management standards
• ISO/IEC 20000:2005 IT Service Management System (based on
BS15000)
• ISO 31000 — Risk Management
• ISO/IEC 80000 — Quantities and Units

11. TQM for Libraries
• User focus
• Long term commitment
• Decision based on data
• Team structure
• Change in the process
• Empowering emplyees

12. CONCLUSION
• For the management of library and information center
,system and services there is necesssary to evolve a total
plan of professional eucastion and training in the contry.
• LIS schools have to reorient their curricula to cope up with
new demands,
• Short courses on newly developing areas may be offered by
profl. associations,
• Courses in Quality assurance, Participative management,
Technical writing, for developing skills in Software
documentation, Proposal writing etc. may have to be
planned and offered.

13. • Mr B Sahoo
• Enrol. No-103582930
• IGNOU,New Delhi

14. Any Questions ?