SlideShare a Scribd company logo
1 of 19
How many times you have gone to a restaurant  and did not like the dish you ordered and wished someone would have told you what to order?
W ho knows the best about the food and beverage in a restaurant?
Its  y ou!
Do you know that  70%  of the guest do not know what they will order when they come to the restaurant..
So it depends on you to make a guest’s experience even better by  suggesting them food and beverages as per their needs and wants.
S elling by  S uggestions
[object Object],[object Object]
[object Object],[object Object]
And moreover guest’s are open to suggestions because.. ,[object Object],[object Object],[object Object],[object Object],And it’s a win-win situation for both!!
The  S elling  P rocess
PROSPECTING:  IDENTIFYING POTENTIAL CUSTOMERS FOLLOWING UP ASKING FOR THE SALE HANDLING OBJECTIONS PRE APPROACH: KNOW YOUR PRODUCT APPROACHING THE GUEST MAKING THE SALES
Know your Product ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Opening ,[object Object],[object Object],[object Object]
Making the sales presentation and Handing objections ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Asking for the sale ,[object Object],[object Object]
Objections ,[object Object]
Following up ,[object Object],[object Object]
Suggestive  S elling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- Restaurants
Bhavana Agarwal
 
Receiving and welcoming of guest
Receiving and welcoming of guestReceiving and welcoming of guest
Receiving and welcoming of guest
Profkunal
 
Fb operation chapter_09
Fb operation chapter_09Fb operation chapter_09
Fb operation chapter_09
Gajanan Shirke
 

What's hot (20)

Banquet and catering operations
Banquet and catering operationsBanquet and catering operations
Banquet and catering operations
 
Seminar on Waitering
Seminar on WaiteringSeminar on Waitering
Seminar on Waitering
 
FOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURESFOOD AND BEVERAGE SERVICE PROCEDURES
FOOD AND BEVERAGE SERVICE PROCEDURES
 
Sequence Of Service- Restaurants
Sequence Of Service- RestaurantsSequence Of Service- Restaurants
Sequence Of Service- Restaurants
 
Receiving and welcoming of guest
Receiving and welcoming of guestReceiving and welcoming of guest
Receiving and welcoming of guest
 
Chapter 2 mise-en-place(1)
Chapter 2   mise-en-place(1)Chapter 2   mise-en-place(1)
Chapter 2 mise-en-place(1)
 
service sequence and welcoming the guest
service sequence and welcoming the guest service sequence and welcoming the guest
service sequence and welcoming the guest
 
Chapter 1 Introduction to Food & Beverages Service
Chapter 1   Introduction to Food & Beverages ServiceChapter 1   Introduction to Food & Beverages Service
Chapter 1 Introduction to Food & Beverages Service
 
WELCOME AND SEAT THE GUESTS.pptx
WELCOME AND SEAT THE GUESTS.pptxWELCOME AND SEAT THE GUESTS.pptx
WELCOME AND SEAT THE GUESTS.pptx
 
serve food orders.pptx
serve food orders.pptxserve food orders.pptx
serve food orders.pptx
 
Welcoming guests- for hotel restaurant staff
Welcoming guests- for hotel restaurant staffWelcoming guests- for hotel restaurant staff
Welcoming guests- for hotel restaurant staff
 
service sequence
service sequenceservice sequence
service sequence
 
In-room dining service
In-room dining serviceIn-room dining service
In-room dining service
 
Food and beverage service ppt.
Food and beverage service ppt.Food and beverage service ppt.
Food and beverage service ppt.
 
sequence of service in Restaurant
sequence of service in Restaurant sequence of service in Restaurant
sequence of service in Restaurant
 
Table services
Table servicesTable services
Table services
 
Food and Beverage Services
Food and Beverage ServicesFood and Beverage Services
Food and Beverage Services
 
Fb operation chapter_09
Fb operation chapter_09Fb operation chapter_09
Fb operation chapter_09
 
Organisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staffOrganisation,duties and attributes of food and beverage staff
Organisation,duties and attributes of food and beverage staff
 
ROOM SERVICE.pptx
ROOM SERVICE.pptxROOM SERVICE.pptx
ROOM SERVICE.pptx
 

Viewers also liked (20)

Presentation: How to Develop a HACCP Plan in 12 Steps
Presentation: How to Develop a HACCP Plan in 12 StepsPresentation: How to Develop a HACCP Plan in 12 Steps
Presentation: How to Develop a HACCP Plan in 12 Steps
 
Menu planning
Menu planningMenu planning
Menu planning
 
Menu presentation
Menu presentationMenu presentation
Menu presentation
 
Food preparation
Food preparationFood preparation
Food preparation
 
Basic cooking principles
Basic cooking principlesBasic cooking principles
Basic cooking principles
 
Method of cooking
Method of cookingMethod of cooking
Method of cooking
 
The basic cooking methods
The basic cooking methodsThe basic cooking methods
The basic cooking methods
 
Methods of cooking ppt
Methods of cooking pptMethods of cooking ppt
Methods of cooking ppt
 
Up selling skills
Up selling skillsUp selling skills
Up selling skills
 
BAR MANAGEMENT AND OPERATIONS
BAR MANAGEMENT AND OPERATIONSBAR MANAGEMENT AND OPERATIONS
BAR MANAGEMENT AND OPERATIONS
 
Guest Compliant handling-
Guest Compliant handling-Guest Compliant handling-
Guest Compliant handling-
 
Receiving
ReceivingReceiving
Receiving
 
Food and beverage cost control (2nd edition)
Food and beverage cost control (2nd edition)Food and beverage cost control (2nd edition)
Food and beverage cost control (2nd edition)
 
Basic operating procedure – haveli kitchen
Basic operating procedure – haveli kitchenBasic operating procedure – haveli kitchen
Basic operating procedure – haveli kitchen
 
Gin
GinGin
Gin
 
Whisky
WhiskyWhisky
Whisky
 
Cocktail specifications
Cocktail specificationsCocktail specifications
Cocktail specifications
 
Tequila
TequilaTequila
Tequila
 
Wine of france
Wine of franceWine of france
Wine of france
 
Beverage service
Beverage serviceBeverage service
Beverage service
 

Similar to Suggestive Selling in the Restaurants

Selling skills resource version 2
Selling skills   resource version 2Selling skills   resource version 2
Selling skills resource version 2
pavjoe
 
180 blue dining room training
180 blue dining room training180 blue dining room training
180 blue dining room training
Bill Buffalo
 
Restaurant customer service
Restaurant customer serviceRestaurant customer service
Restaurant customer service
Arnold Pallo
 
Training Buddy Slides
Training Buddy SlidesTraining Buddy Slides
Training Buddy Slides
rezzhotel
 

Similar to Suggestive Selling in the Restaurants (20)

Food and Beverage Services: Suggestive Selling
Food and Beverage Services: Suggestive SellingFood and Beverage Services: Suggestive Selling
Food and Beverage Services: Suggestive Selling
 
Customer relations
Customer relationsCustomer relations
Customer relations
 
Guest Handling
Guest HandlingGuest Handling
Guest Handling
 
Selling skills resource version 2
Selling skills   resource version 2Selling skills   resource version 2
Selling skills resource version 2
 
180 blue dining room training
180 blue dining room training180 blue dining room training
180 blue dining room training
 
Restaurant customer service
Restaurant customer serviceRestaurant customer service
Restaurant customer service
 
Knowing the Product and Undertaking Suggestive Selling
Knowing the Product and Undertaking  Suggestive SellingKnowing the Product and Undertaking  Suggestive Selling
Knowing the Product and Undertaking Suggestive Selling
 
Private dining keep these factors in mind
 Private dining keep these factors in mind Private dining keep these factors in mind
Private dining keep these factors in mind
 
Building A Restaurant Guest Experience: What Guests Want From Your Restaurant
Building A Restaurant Guest Experience: What Guests Want From Your RestaurantBuilding A Restaurant Guest Experience: What Guests Want From Your Restaurant
Building A Restaurant Guest Experience: What Guests Want From Your Restaurant
 
180 blue
180 blue 180 blue
180 blue
 
PFC Trainee Manual
PFC Trainee ManualPFC Trainee Manual
PFC Trainee Manual
 
Training Buddy Slides
Training Buddy SlidesTraining Buddy Slides
Training Buddy Slides
 
Attitude p (3)
Attitude   p (3)Attitude   p (3)
Attitude p (3)
 
How to Write a Food Review
How to Write a Food ReviewHow to Write a Food Review
How to Write a Food Review
 
Foh staff training
Foh staff trainingFoh staff training
Foh staff training
 
8 Tips For a Successful Business Lunch
8 Tips For a Successful Business Lunch8 Tips For a Successful Business Lunch
8 Tips For a Successful Business Lunch
 
Expectation Mapping - User Experience Activity
Expectation Mapping - User Experience ActivityExpectation Mapping - User Experience Activity
Expectation Mapping - User Experience Activity
 
Entertaining at Restaurants
Entertaining at RestaurantsEntertaining at Restaurants
Entertaining at Restaurants
 
Upselling methods
Upselling methodsUpselling methods
Upselling methods
 
Up selling skills
Up selling skillsUp selling skills
Up selling skills
 

More from Bhavana Agarwal (20)

E mail etiquette
E mail etiquetteE mail etiquette
E mail etiquette
 
Good to Best
Good to BestGood to Best
Good to Best
 
Gs0 guests
Gs0  guestsGs0  guests
Gs0 guests
 
Fire Safety Training
Fire Safety TrainingFire Safety Training
Fire Safety Training
 
Fire Safety In Kitchen
Fire Safety In KitchenFire Safety In Kitchen
Fire Safety In Kitchen
 
Service Of Wines
Service Of WinesService Of Wines
Service Of Wines
 
Making Of Wine
Making Of WineMaking Of Wine
Making Of Wine
 
Waiter's Etiquette
Waiter's EtiquetteWaiter's Etiquette
Waiter's Etiquette
 
Body Language
Body LanguageBody Language
Body Language
 
Rh 3 Hand Hygiene
Rh 3 Hand HygieneRh 3 Hand Hygiene
Rh 3 Hand Hygiene
 
Value Added Service (Restaurants)
Value Added Service (Restaurants)Value Added Service (Restaurants)
Value Added Service (Restaurants)
 
Alcoholic Beverages
Alcoholic BeveragesAlcoholic Beverages
Alcoholic Beverages
 
Moments Of Magic
Moments Of MagicMoments Of Magic
Moments Of Magic
 
Customer Service in the restaurants
Customer Service in the restaurantsCustomer Service in the restaurants
Customer Service in the restaurants
 
Mastering The Handshake
Mastering The HandshakeMastering The Handshake
Mastering The Handshake
 
Wine
WineWine
Wine
 
Rum
RumRum
Rum
 
Gin
GinGin
Gin
 
Tequila
TequilaTequila
Tequila
 
Vodka
VodkaVodka
Vodka
 

Recently uploaded

Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
 

Recently uploaded (20)

Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 

Suggestive Selling in the Restaurants

  • 1. How many times you have gone to a restaurant and did not like the dish you ordered and wished someone would have told you what to order?
  • 2. W ho knows the best about the food and beverage in a restaurant?
  • 3. Its y ou!
  • 4. Do you know that 70% of the guest do not know what they will order when they come to the restaurant..
  • 5. So it depends on you to make a guest’s experience even better by suggesting them food and beverages as per their needs and wants.
  • 6. S elling by S uggestions
  • 7.
  • 8.
  • 9.
  • 10. The S elling P rocess
  • 11. PROSPECTING: IDENTIFYING POTENTIAL CUSTOMERS FOLLOWING UP ASKING FOR THE SALE HANDLING OBJECTIONS PRE APPROACH: KNOW YOUR PRODUCT APPROACHING THE GUEST MAKING THE SALES
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.