This document provides tips and strategies for using custom audiences on social media platforms. It discusses how to build custom audiences using customer data like emails, phone numbers, and IDs. It emphasizes segmenting audiences and provides several "recipe" examples for targeting specific groups like men buying gifts or families with young children. The overall message is that custom audiences allow precision targeting to extend customer lifetime value by meeting evolving needs.
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HI! I’M AARON!
Some big clients,
some really small.
I teach at Drexel &
UVM.
Reach me on twitter
@bigalittlea
Or email me
aaron@elitesem.com
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USER COMES
TO YOUR SITE
USER ADDED
TO LIST
USER SAYS “YOU
SUCK” & LEAVES
YOU STALK THEM
AROUND THE WEB
USER FINALLY PAYS
YOU TO GO AWAY
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BOOSTING
MATCH
RATES
Sounds like
we’re dating
CLEAN YOUR EMAILS
Remove excess dots, plusses from Gmail
addresses
TEST DIFFERENT METHODS
Create an email list and a phone list.
Target both!
USE USER ID’S
They’re always right, as long as they’re
right.
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CANSPAM?
Meh. Let’s be
outlaws!
PULL YOUR WHOLE CRM
Double opt in and email warming
campaigns? Hell no.
BUY/RENT AN EMAIL LIST
Literally the only time this is actually a
good idea.
GUESS
Corporate emails won’t usually match to
social – guess their gmail addresses!
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LOOKALIKES
Great way to
scale, but proceed
with caution.
YOU CAN USE BASIC PIXELS TOO
Don’t have to just use CRM methods.
WE GIVE THEM ALL THE DATA THEY NEED
Users give social networks their souls.
HOW PRECISE WE TALKING HERE?
You can adjust scale for Facebook,
ranging from 2.4mm to 24mm people.
On Twitter, you can’t
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USE THE SPACE YOU HAVE
Facebook lets you write content on the
post. Make it feel organic
MAKE IT STAND OUT
Twitter cards & Facebook images help.
TEST LANGUAGE & AD FORMATS
Product carousels or images? Hashtags or
not? Who knows!
ENVIRONMENT
OF CONTENT
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ASPIRATIONAL CONTENT WORKS
Social comparison theory – networks are
there to see how we’re doing
KEEP IT CASUAL
UGC? AOK. Goofy & fun? Give it a shot.
Speak your audiences language
IF IT’S IMPORTANT, SAY SO.
Sale of the year or just cool new stuff?
Transparency trumps marketingspeak.
CONTENT
THAT
MATTERS
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MEN BUY PURSES TWICE FICE? FIVICE?? A YEAR
CHRISTMAS AND VALENTINES DAY
ANNIVERSARIES AND BIRTHDAYS
AND WHEN THEY STAY OUT TOO LATE GAMBLING
ON THAT STUPID BAR GAME WHERE YOU PUT A
RING ON A STRING AROUND A HOOK ON THE WALL
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RECIPE 1:
THE ANNUAL
GIFT
PULL A LIST OF PURCHASERS (CRM)
Restrict the time period, maybe 45 days.
TARGET THE CONTRARIAN SEX (SOCIAL)
A woman bought for herself. A man did not.
ARE THEY STILL TOGETHER? (SOCIAL)
Don’t push purses on a single dude. Please?
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RECIPE 1:
THE ANNUAL
GIFT
DOES S/HE HAVE MONEY? (SOCIAL)
Target mid-high HHI or net worth folks
IS IN A RUSH? (SOCIAL)
You bet your ass if there’s a dude shopping
for a purse on his phone, he’s in big, big
trouble.
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RECIPE 1:
THE ANNUAL
GIFT
CRM:
Everyone who purchased in a given time
period in the prior year.
SOCIAL:
Target men only
Household income $75k+
Married, in a relationship or it’s complicated
Segment mobile, and get aggressive
Aspirational copy - make her feel special
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RECIPE 2:
THE SUDDEN
NEED
IS OUR AUDIENCE BIG ENOUGH? (CRM)
Import entire purchase list into most used
network (facebook).
Low match rate to be expected
LET THE TOOL EXPAND FOR US (CRM/SOCIAL)
Custom audience based on available
audience. Let it grow
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RECIPE 2:
THE SUDDEN
NEED
ARE THEY IN THE INDUSTRY? (SOCIAL)
Add segments for job title and industry. The
audience will shrink dramatically - that’s okay
WILL THEY HELP? (SOCIAL)
Find volunteers, philanthropists or those
likely involved in the community.
Even baseball coaches will suffice.
WILL THEY SEE IT? (SOCIAL)
Mobile mobile mobile.
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RECIPE 2:
THE SUDDEN
NEED
CRM:
Entire list of purchasers or users. We want to
get as big as possible.
Look-a-like audience to expand reach.
SOCIAL:
Project managers, foremen & superintedents.
Interest targeting around any sort of
community involvement
Mobile heavy focus due to long term power
outages
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RECIPE 3:
EXTENDING
CUSTOMER
LIFETIME
CRM:
Buyers of prenatal/infant/toddler needs over
a set time period.
Map purchases to identify future needs.
SOCIAL:
Age, HHI, education & (maybe) marital status
Interest targeting – avoid gifters
Ads that play to stress reduction. Happy kids,
happy moms
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RAPID FIRE
BONUS IDEAS
EMAIL ACTIVATION:
Stop sending email to dormant addresses.
Use them for social instead.
CUSTOMER & CONTRACT ACTIVATION:
Prevent permanent hibernation
UPSELL ACCESSORY PRODUCTS:
New set of irons? Sell them golf balls.
SALE OF THE CENTURY:
Lookalikes with low HHI – you can finally
afford it!