Paharpur Business Centre has published its 7th Corporate Sustainability Report

SHAPING FUTURE

GREEN PBC

CONTENT
S. No. Topics Page No.
1. Letter from the Director & CEO 5-8
2. GRI Content Index 9-18
3. Company Profile 19-20
4. Report Profile 21-22
5. Service Portfolio 23-26
6. Organizational Structure 27-31
7. Our Mission & Vision 32-33
8. International Certifications & Management System Policies 34-43
9. Awards 44
10. Commitment to UN Global Compact 45
11. Stakeholder Engagement 46-54
12. Reporting Methodology & Material Issues 55-56
13. Social Accountability & Our commitment to safety 57-80
14. Environmental Performance 81-99
15. Social Initiatives & Performance 100-111
16. Economic Performance 112-117
17. Customer Satisfaction Survey – Product Responsibility 118-119
18. The Road Ahead 120
19. Buzz About PBC 121-125
20. Image Source 126
21. Application level 127-128
22. Feedback form for Sustainability Report 129-130

Care for Environment is a Business Imperative……
April, 2014.
I am delighted to present Paharpur Business Centre’s (PBC), 7th Corporate Sustainability Report and to share
our progress with all our Stakeholders and Business Partners.
It is also available on our web site www.pbcnet.com
PBC has endeavored to contribute to the sustainable growth and development of its stated business
objectives.
PBC has played a pioneering role in revolutionizing the concept of office space and convention facilities that
include training, recruitment, Night BPO and meeting room business areas and integrating it with its many
environmental and social practices.
This has received widespread appreciation and recognition from various quarters.
Our report states our single-minded goal to be an exemplar SmE in Triple Bottom line Performance.
All our energies, objectives and strategies are directed towards meeting our triple bottom line performance in
a sustained and profitable manner. We are extremely sensitive to the fact that we need to operate within the
principles of ‘Corporate Governance’ and therefore be accountable, transparent and responsive to the needs
of primary stakeholders.
It is difficult but not impossible to conduct strictly
honest business.
- Mahatma Gandhi
FROM CEO’S DESK

Our stakeholder engagement program and our various social and environmental initiatives are aimed at
achieving our business goals in a sustained manner.
Delhi has been in the news lately as being more polluted than Beijing. The PM 2.5 and Ozone levels in the
ambient air, especially between October and March every year, are said to be at unhealthy levels. This can be
detrimental for health, especially for children and seniors and affect one’s productivity.
I would like to specially mention our new business vertical: Breathe Easy™.
It offers cost effective, frugal engineered solutions to improve indoor air quality for Shopping Malls, Office
Buildings, Schools, Embassies, Hotels, Homes and Small Offices.
We have learned how to “Grow our own fresh airTM
” using green plants. We use specific plants for bedrooms,
living areas and for removing Volatile Chemicals, such as Benzene and Formaldehyde. They are grown in sterile
soil or in hydroponics.
By achieving improved Indoor Air Quality meeting ASHRAE standards, in otherwise polluted air surroundings,
we are able to reduce our energy bills by > 10% as we need to cool or heat less ambient air fed into the area,
and yet meet the standards.
It improves our health and productivity while directly reducing our operating costs.
Hence, we see that there is also a business imperative in improving our indoor air.
PBC is also a BEE rated 5 star building with an average energy consumption of 28 wh /hr / sqm. It is currently
operating at 22 wh /hr / sqm. This reduction is partially due to the IAQ initiatives taken by us.
We are also a USGBC LEED Platinum building. It is the first, in India, to achieve this for existing buildings
(O&M) in 2010.
Over the years, we have strived hard to create an exciting, healthy and a robust workplace for our employees,
a value proposition for our clients and a viable profit making business model for our shareholders. It is a
known fact that employees who are satisfied with their organization’s belief and commitment to its
environmental and social responsibilities, are likely to be more positive, more engaged, more efficient and
therefore, more productive.
In fact, high performance is more than an aspiration for the work we do, with and for our clients.
Collaboration is the key to sustainable business.
Our report clearly demonstrates this aspect of our business strategy.
An engaged and satisfied workforce contributes to enhanced business results and overall prosperity and well
being of an organization.
Care for the environment tops our list of material issues. We accord top priority to care for environment
because we strongly feel that it alone can facilitate the growth trajectory, making us globally competitive,
innovative, resource efficient, inclusive and sustainable.

It’s been our constant endeavour to address the issues that are material to us, our important stakeholders, to
our business and in line with the ‘Triple bottom line approach.
The triple bottom line (TBL) consists of three Ps: People, Planet & Profit. It aims to measure the financial,
social and environmental performance of the corporation over a period of time. Only a company that
produces a TBL is taking account of the full cost involved in doing business.”
We also reiterated our belief in ‘Gender Equality & Gender Mainstreaming’, by becoming the first mSME to
sign up for UN Women’s Empowerment Principles (WEP), in 2012.
An important achievement has been the certification for Energy Management Systems at PBC with ISO 50001:
2011 in 2013, perhaps the first Business Centre in the country to achieve this coveted ISO certification, aimed
at managing and reducing our energy & carbon footprint.
This has given a new dimension to our Energy Conservation Program and has further helped us in optimizing
our energy efficiency initiatives.
This is our sixth ISO certification.
Since our inception, we have always believed in conducting our business in a systematic and in a process
oriented manner and for this we have had clearly defined SOPS that are dynamic in nature and change as per
the business environment and requirements.
UN Global Compact is another concept that we most strongly adhere to and have been signatories to it since
2003. These are the guiding principles of our business and form an intrinsic part of our Corporate Governance.
This report addresses all the ten universally accepted principles and how we have tried to internalize them in
our day to day business.
It is an inherent part of our Business Excellence Model.
We also realize the importance of reporting and therefore believe in the reporting framework provided by
GRI.
At PBC, material issues are clearly identified and defined, achieving optimum energy and water efficiency,
health, safety and well-being of our people and occupants, maintaining mountain fresh air quality of our
indoor air, meeting our financial goals, leveraging green and clean technology to meet the climate change
challenges, engaging more aggressively with our primary stakeholders and strategizing to reach out to the
ones who did not figure in the primary quadrant of our stakeholder mapping process.
Last but not the least, strategizing for implementing innovative ways to remain profitable and consistently
enhance our top line and bottom line, despite challenges thrown as a result of economic downturns and a not
so robust market scenario.

During the last couple of years we have taken a lot of additional initiatives to further strengthen our triple
bottom line performance.
PBC has significantly contributed to the sustainable growth and development of its stated business objectives,
as is evident in our report and in that sense the past two years have been important and very challenging
years for us. A special focus in the last few years has been on the health and safety aspects of our building
occupants and customization of our processes relating to Clients, Employees, and Visitors.
We have taken a lot of initiatives, evident in the course of this report, that benefit the occupant health, safety,
happiness and productivity.
A corporate social responsibility mindset is not created in a short span of time; it takes a lot of determination,
belief in the tenets of responsible business and above all effective execution across the business verticals of
this shared business endeavor.
We hope that this report will once again open the engagement process, as we share our business
achievements with you by way of this report and hope you find the report useful, insightful and informative.
I take this opportunity to extend my heartfelt thanks to all our important stakeholders, especially the PBC
team that has stood committed to our inherent principles - care for people, environment and responsible
business.
We thank our vendors and suppliers who have played an important role in making our innovations a reality
and helping us meet our environmental related goals and objectives.
We thank and reach out to our esteemed clients, who have supported our causes and encouraged us to move
ahead in the direction of corporate social responsibility.
My firm belief is to be passionate about what we believe in, play to our strengths, focus on our circle of
influence and recognize that learning is a life-long exercise.
This has been our ‘mantra of success’ for more than two decades now.
Your views and feedback are important to us and we look forward to it, as we believe that we can create value
by learning from all our stakeholders.
Best wishes for a successful financial year ahead.
Kamal Meattle
Chief Executive Officer

G3 Content Index - GRI Application Level B
Application Level B
STANDARD DISCLOSURES PART I: Profile Disclosures
REPORT FULLY ON THE BELOW SELECTION OF PROFILE DISCLOSURES OR PROVIDE A
REASON FOR OMISSION
1. Strategy and Analysis
Profile
Disclosure Disclosure
Level of
reporting
Location of
Disclosure
1.1
Statement from the most senior decision-maker of the
organization. Fully Page No. 5-8
1.2 Description of key impacts, risks, and opportunities. Fully Page No. 29-30
2. Organizational Profile
Profile
Level of
reporting
Location of
Disclosure
2.1 Name of the organization. Fully Page No. 19-20
2.2 Primary brands, products, and/or services. Fully Page No. 23-26
2.3
Operational structure of the organization, including main
divisions, operating companies, subsidiaries, and joint ventures. Fully Page No. 27
2.4 Location of organization's headquarters. Fully Page No. 19
2.5
Number of countries where the organization operates, and
names of countries with either major operations or that are
specifically relevant to the sustainability issues covered in the
report. Fully Page No. 19
2.6 Nature of ownership and legal form. Fully Page No. 19
2.7
Markets served (including geographic breakdown, sectors
served, and types of customers/beneficiaries). Fully Page No. 20
2.8 Scale of the reporting organization. Fully Page No. 19
2.9
Significant changes during the reporting period regarding size,
structure, or ownership. Fully Page No. 21
2.10 Awards received in the reporting period. Fully Page No. 44
3. Report Parameters
GRI INDEX

Profile
Level of
reporting
Location of
Disclosure
3.1
Reporting period (e.g., fiscal/calendar year) for information
provided. Fully Page No. 21
3.2 Date of most recent previous report (if any). Fully Page No. 21
3.3 Reporting cycle (annual, biennial, etc.) Fully Page No. 21
3.4 Contact point for questions regarding the report or its contents. Fully Page No. 22
3.5 Process for defining report content. Fully
Page No. 21-22, 55-
56
3.6
Boundary of the report (e.g., countries, divisions, subsidiaries,
leased facilities, joint ventures, suppliers). See GRI Boundary
Protocol for further guidance. Fully Page No. 21-22
3.7
State any specific limitations on the scope or boundary of the
report (see completeness principle for explanation of scope). Fully
Page No. 21-22, 55-
56
3.8
Basis for reporting on joint ventures, subsidiaries, leased
facilities, outsourced operations, and other entities that can
significantly affect comparability from period to period and/or
between organizations. Fully Page No. 21-22
3.9
Data measurement techniques and the bases of calculations,
including assumptions and techniques underlying estimations
applied to the compilation of the Indicators and other information
in the report. Explain any decisions not to apply, or to
substantially diverge from, the GRI Indicator Protocols. Fully Page No. 21
3.10
Explanation of the effect of any re-statements of information
provided in earlier reports, and the reasons for such re-
statement (e.g.,mergers/acquisitions, change of base
years/periods, nature of business, measurement methods). Fully Page No. 21
3.11
Significant changes from previous reporting periods in the
scope, boundary, or measurement methods applied in the
report. Fully
Page No. 21-22, 55-
56
3.12
Table identifying the location of the Standard Disclosures in the
report. Fully Page No. 9-18
3.13
Policy and current practice with regard to seeking external
assurance for the report. Fully Page No. 22
4. Governance, Commitments, and Engagement
Profile
Level of
reporting
Location of
Disclosure
4.1
Governance structure of the organization, including committees
under the highest governance body responsible for specific
tasks, such as setting strategy or organizational oversight. Fully Page No. 27,31
4.2
Indicate whether the Chair of the highest governance body is
also an executive officer. Fully Page No. 28,31
4.3
For organizations that have a unitary board structure, state the
number of members of the highest governance body that are
independent and/or non-executive members. Fully Page No. 28
4.4
Mechanisms for shareholders and employees to provide
recommendations or direction to the highest governance body. Fully Page No. 28
4.5
Linkage between compensation for members of the highest
governance body, senior managers, and executives (including
departure arrangements), and the organization's performance Fully Page No. 66

(including social and environmental performance).
4.6
Processes in place for the highest governance body to ensure
conflicts of interest are avoided. Fully Page No. 28
4.7
Process for determining the qualifications and expertise of the
members of the highest governance body for guiding the
organization's strategy on economic, environmental, and social
topics. Fully Page No. 28
4.8
Internally developed statements of mission or values, codes of
conduct, and principles relevant to economic, environmental,
and social performance and the status of their implementation. Fully Page No. 32-43
4.9
Procedures of the highest governance body for overseeing the
organization's identification and management of economic,
environmental, and social performance, including relevant risks
and opportunities, and adherence or compliance with
internationally agreed standards, codes of conduct, and
principles. Fully Page No. 66
4.10
Processes for evaluating the highest governance body's own
performance, particularly with respect to economic,
environmental, and social performance. Fully Page No. 28
4.11
Explanation of whether and how the precautionary approach or
principle is addressed by the organization. Fully Page No. 28
4.12
Externally developed economic, environmental, and social
charters, principles, or other initiatives to which the organization
subscribes or endorses. Fully Page No. 34
4.13
Memberships in associations (such as industry associations)
and/or national/international advocacy organizations in which
the organization: * Has positions in governance bodies; *
Participates in projects or committees; * Provides substantive
funding beyond routine membership dues; or * Views
membership as strategic. Fully Page No. 48
4.14 List of stakeholder groups engaged by the organization. Fully Page No. 47-48
4.15
Basis for identification and selection of stakeholders with whom
to engage. Fully Page No. 46
4.16
Approaches to stakeholder engagement, including frequency of
engagement by type and by stakeholder group. Fully Page No. 47-48
4.17
Key topics and concerns that have been raised through
stakeholder engagement, and how the organization has
responded to those key topics and concerns, including through
its reporting. Fully Page No. 47-48
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
REPORT ON THE DISCLOSURES ON MANAGEMENT APPROACH FOR EACH CATEGORY. YOU
SHOULD BE ABLE TO DISCLOSE THIS INFORMATION ON THE ASPECT LEVEL FOR EACH
PERFORMANCE INDICATOR THAT YOU HAVE REPORTED FULLY ON.
G3 DMA Disclosure
Level of
reporting
Location of
Disclosure
DMA EC Disclosure on Management Approach EC
Aspects Economic performance Fully Page No. 112-117
Market presence Fully Page No. 51, 64-66
Indirect economic impacts Fully Page No. 112-117

DMA EN Disclosure on Management Approach EN
Aspects Materials Fully Page No. 90
Energy Fully Page No. 82-87
Water Fully Page No. 88-89
Biodiversity Fully Page No. 96-97
Emissions, effluents and waste Fully Page No. 85, 91, 93
Products and services Fully Page No. 118-119
Compliance Fully Page No. 112
Transport Fully Page No. 97-99
Overall Fully Page No. 56
DMA LA Disclosure on Management Approach LA
Aspects
Employment Fully
Page No. 64-66, 70-
71, 77-80
Labor/management relations Fully Page No. 70
Occupational health and safety Fully Page No. 72-80
Training and education Fully Page No. 58-61
Diversity and equal opportunity Fully Page No. 64-66
DMA HR Disclosure on Management Approach HR
Aspects Investment and procurement practices Fully Page No. 57-58
Non-discrimination Fully Page No. 63
Freedom of association and collective bargaining Fully Page No. 70
Child labor Fully Page No. 62
Forced and compulsory labor Fully Page No. 70
Security practices Fully Page No. 59
Indigenous rights Fully Page No. 57-58
DMA SO Disclosure on Management Approach SO
Aspects Community Fully Page No. 100-117
Corruption Fully Page No. 71-72
Public policy Fully Page No. 47-48
Anti-competitive behavior Fully Page No. 113
DMA PR Disclosure on Management Approach PR
Aspects Customer health and safety Fully Page No. 72-80
Product and service labelling Fully Page No. 118-119
Marketing communications Fully Page No. 53-54
Customer privacy Fully Page No. 118-119
STANDARD DISCLOSURES PART III: Performance Indicators

REPORT FULLY ON AT LEAST 20 CORE OR ADDITIONAL PERFORMANCE INDICATORS - AT
LEAST 1 FROM EACH CATEGORY (ECONOMIC, ENVIRONMENT, LABOR PRACTICES & DECENT
WORK, HUMAN RIGHTS, SOCIETY, PRODUCT RESPONSIBLITY)
Economic
Indicator Disclosure
Level of
reporting
Location of
Disclosure
Economic performance
EC1 Direct economic value generated and distributed, including
revenues, operating costs, employee compensation, donations
and other community investments, retained earnings, and
payments to capital providers and governments. Fully Page No. 116,117
EC2 Financial implications and other risks and opportunities for the
organization's activities due to climate change. Fully Page No. 112-117
EC3 Coverage of the organization's defined benefit plan obligations. Not
EC4 Significant financial assistance received from government. Fully Page No. 113
Market presence
EC5 Range of ratios of standard entry level wage compared to local
minimum wage at significant locations of operation. Fully Page No. 66
EC6 Policy, practices, and proportion of spending on locally-based
suppliers at significant locations of operation. Fully Page No. 51
EC7 Procedures for local hiring and proportion of senior management
hired from the local community at significant locations of
operation. Fully Page No. 64-65
Indirect economic impacts
EC8 Development and impact of infrastructure investments and
services provided primarily for public benefit through
commercial, in-kind, or pro bono engagement. Fully Page No. 49, 112
EC9 Understanding and describing significant indirect economic
impacts, including the extent of impacts. Not
Environmental
Level of
reporting
Location of
Disclosure
Materials
EN1 Materials used by weight or volume. Fully Page No. 90
EN2 Percentage of materials used that are recycled input materials. Fully Page No. 90
Energy
EN3 Direct energy consumption by primary energy source. Fully Page No. 82, 87
EN4 Indirect energy consumption by primary source. Not
EN5 Energy saved due to conservation and efficiency improvements. Fully Page No. 83, 87
EN6
Initiatives to provide energy-efficient or renewable energy based
products and services, and reductions in energy requirements
as a result of these initiatives. Fully Page No. 82-87

EN7
Initiatives to reduce indirect energy consumption and reductions
achieved. Not
Water
EN8 Total water withdrawal by source. Fully Page No. 189
EN9 Water sources significantly affected by withdrawal of water. Fully Page No. 88-89
EN10 Percentage and total volume of water recycled and reused. Fully Page No. 88
Biodiversity
EN11
Location and size of land owned, leased, managed in, or
adjacent to, protected areas and areas of high biodiversity value
outside protected areas. Fully Page No. 96-97
EN12
Description of significant impacts of activities, products, and
services on biodiversity in protected areas and areas of high
biodiversity value outside protected areas. Fully Page No. 96-97
EN13 Habitats protected or restored. Fully Page No. 96-97
EN14
Strategies, current actions, and future plans for managing
impacts on biodiversity. Fully Page No. 96-97
EN15
Number of IUCN Red List species and national conservation list
species with habitats in areas affected by operations, by level of
extinction risk. Not
Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight. Fully Page No. 85
EN17 Other relevant indirect greenhouse gas emissions by weight. Not
EN18
Initiatives to reduce greenhouse gas emissions and reductions
achieved. Fully Page No. 85
EN19 Emissions of ozone-depleting substances by weight. Fully Page No. 91
EN20
NOx, SOx, and other significant air emissions by type and
weight. Fully Page No. 93
EN21 Total water discharge by quality and destination. Fully Page No. 88, 90
EN22 Total weight of waste by type and disposal method. Fully Page No. 90
EN23 Total number and volume of significant spills. Not Not Applicable
EN24
Weight of transported, imported, exported, or treated waste
deemed hazardous under the terms of the Basel Convention
Annex I, II, III, and VIII, and percentage of transported waste
shipped internationally. Not
No Hazardous
dischargef from our
business centre
activities, we use eco
friendly Green Seal
Cleaning Products.
EN25
Identity, size, protected status, and biodiversity value of water
bodies and related habitats significantly affected by the reporting
organization's discharges of water and runoff. Not
Products and services
EN26
Initiatives to mitigate environmental impacts of products and
services, and extent of impact mitigation. Not
EN27
Percentage of products sold and their packaging materials that
are reclaimed by category. Not
Compliance

EN28
Monetary value of significant fines and total number of non-
monetary sanctions for non-compliance with environmental laws
and regulations. Fully Page No. 116
Transport
EN29
Significant environmental impacts of transporting products and
other goods and materials used for the organization's
operations, and transporting members of the workforce. Fully Page No. 97-99
Overall
EN30
Total environmental protection expenditures and investments by
type. Fully Page No. 117
Social: Labor Practices and Decent Work
Level of
reporting
Location of
Disclosure
Employment
LA1
Total workforce by employment type, employment contract, and
region. Fully Page No. 64-65
LA2
Total number and rate of employee turnover by age group,
gender, and region. Fully Page No. 66
LA3
Benefits provided to full-time employees that are not provided to
temporary or part-time employees, by major operations. Fully
Page No. 70-71, 76-
80
Labor/management relations
LA4
Percentage of employees covered by collective bargaining
agreements. Fully Page No. 70
LA5
Minimum notice period(s) regarding significant operational
changes, including whether it is specified in collective
agreements. Not
Occupational health and safety
LA6
Percentage of total workforce represented in formal joint
management-worker health and safety committees that help
monitor and advise on occupational health and safety programs. Fully Page No. 72-80
LA7
Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities by region. Fully Page No. 72-80
LA8
Education, training, counseling, prevention, and risk-control
programs in place to assist workforce members, their families, or
community members regarding serious diseases. Fully Page No. 72-80
LA9
Health and safety topics covered in formal agreements with
trade unions. Not
Our Organization has
no Trade Unions,
therefore no
agreements on this.
Training and education
LA10
Average hours of training per year per employee by employee
category. Fully Page No. 58-59
LA11
Programs for skills management and lifelong learning that
support the continued employability of employees and assist
them in managing career endings. Not

LA12
Percentage of employees receiving regular performance and
career development reviews. Fully Page No. 60-61
Diversity and equal opportunity
LA13
Composition of governance bodies and breakdown of
employees per category according to gender, age group,
minority group membership, and other indicators of diversity. Fully Page No. 64-65
LA14 Ratio of basic salary of men to women by employee category. Fully Page No. 66
Social: Human Rights
Level of
reporting
Location of
Disclosure
Investment and procurement practices
HR1
Percentage and total number of significant investment
agreements that include human rights clauses or that have
undergone human rights screening. Not
No such agreement /
projects that required
human rights
screening as we very
strongly comply with
this clause and
signatories to UNGC
HR2
Percentage of significant suppliers and contractors that have
undergone screening on human rights and actions taken. Fully Page No. 51
HR3
Total hours of employee training on policies and procedures
concerning aspects of human rights that are relevant to
operations, including the percentage of employees trained. Fully Page No. 58
Non-discrimination
HR4 Total number of incidents of discrimination and actions taken. Fully Page No. 63
Freedom of association and collective bargaining
HR5
Operations identified in which the right to exercise freedom of
association and collective bargaining may be at significant risk,
and actions taken to support these rights. Fully Page No. 70
Child labor
HR6
Operations identified as having significant risk for incidents of
child labor, and measures taken to contribute to the elimination
of child labor. Fully Page No. 62
Forced and compulsory labor
HR7
Operations identified as having significant risk for incidents of
forced or compulsory labor, and measures to contribute to the
elimination of forced or compulsory labor. Fully Page No. 70
Security practices
HR8
Percentage of security personnel trained in the organization's
policies or procedures concerning aspects of human rights that
are relevant to operations. Fully Page No. 59
Indigenous rights
HR9
Total number of incidents of violations involving rights of
indigenous people and actions taken. Not

Social: Society
Level of
reporting
Location of
Disclosure
Community
SO1
Nature, scope, and effectiveness of any programs and practices
that assess and manage the impacts of operations on
communities, including entering, operating, and exiting. Fully Page No. 100-117
Corruption
SO2
Percentage and total number of business units analyzed for
risks related to corruption. Fully Page No. 71-72
SO3
Percentage of employees trained in organization's anti-
corruption policies and procedures. Fully Page No. 71-72
SO4 Actions taken in response to incidents of corruption. Fully Page No. 71-72
Public policy
SO5
Public policy positions and participation in public policy
development and lobbying. Fully Page No. 47-48
SO6
Total value of financial and in-kind contributions to political
parties, politicians, and related institutions by country. Fully Page No. 117
Anti-competitive behavior
SO7
Total number of legal actions for anti-competitive behavior, anti-
trust, and monopoly practices and their outcomes. Fully Page No. 113
Compliance
SO8
Monetary value of significant fines and total number of non-
monetary sanctions for non-compliance with laws and
regulations. Fully Page No. 113
Social: Product Responsibility
Level of
reporting
Location of
Disclosure
Customer health and safety
PR1
Life cycle stages in which health and safety impacts of products
and services are assessed for improvement, and percentage of
significant products and services categories subject to such
procedures. Not
PR2
Total number of incidents of non-compliance with regulations
and voluntary codes concerning health and safety impacts of
products and services during their life cycle, by type of
outcomes. Not
Product and service labelling
PR3
Type of product and service information required by procedures,
and percentage of significant products and services subject to
such information requirements. Not
PR4
and voluntary codes concerning product and service information
and labeling, by type of outcomes. Not

PR5
Practices related to customer satisfaction, including results of
surveys measuring customer satisfaction. Fully
Page No. 118-119,
53-54
Marketing communications
PR6
Programs for adherence to laws, standards, and voluntary
codes related to marketing communications, including
advertising, promotion, and sponsorship. Fully Page No. 53
PR7
and voluntary codes concerning marketing communications,
including advertising, promotion, and sponsorship by type of
outcomes. Not
Customer privacy
PR8
Total number of substantiated complaints regarding breaches of
customer privacy and losses of customer data. Fully Page No. 118
Compliance
PR9
Monetary value of significant fines for non-compliance with laws
and regulations concerning the provision and use of products
and services. Not

“A company that has made ‘Customer Care’ it’s business”
Paharpur Business CentreTM
(PBC) is rated as one of the healthiest office buildings in Delhi by Central Pollution
Control Board, Ministry of Environment and Forest, Government of India and Chittaranjan National Cancer Institute,
Kolkata.
Located in the IT hub of South Delhi - Nehru Place Greens, New Delhi, PBC offers different sizes of elegantly
designed spaces for Large or Small Offices, Conferences, Training, Interviews, Seminars, Product Launch, Cocktail
Parties, Hi-Tea, Corporate Lunches and Dinners. It is the best choice for arbitration, mediation proceedings, virtual
offices, night BPO and hot-desking in a private and secured environment. It also has an in-house multi-cuisine
restaurant. It offers a complete range of serviced office solutions and support services designed to fit the needs of
the clients.
PBC, a division of M/s. Chemical & Metallurgical Design Company Limited - a Public Limited Company, is a medium
enterprise in the mSME category, began its operations in 1990 with an equity capital of less than US$15,000. We
currently have a net worth of US$ 16.19 m. It does not have any offices outside Delhi/ NCR or in any other
Country. However our other sites in Delhi are mentioned as under.
Our other sites:
• Ansal Tower, Nehru Place, New Delhi, India.
• Mansarover Building, Nehru Place, New Delhi, India.
• Okhla Phase-II, New Delhi, India
• East of Kailash, New Delhi
PBC is an eco-friendly one-stop-shop in Delhi/NCR that allows companies to focus on growing their core business
while it takes care of the peripherals.
PBC has enjoyed the reputation of being a pioneer in the business of offering furnished offices with “state-of-the-
art” amenities and conferencing facilities in mountain fresh ambience. It is the first retrofit office building in India to
be certified as USGBC LEED Platinum for Existing Buildings (Under O&M category).
PBC is also a signatory to United Nations Global Compact and Women Empowerment Principles. It is the only mSME
and one of the six signatories to WEPs in India.
Our motto, “The Company that has made ‘Customer Care' its Business”, well describes what PBC stands for and the
values we believe in. With a team of ready-to-assist professionals, we make clients work seamless to enable them to
touch new horizons of success. This is what makes PBC different from other business centres.
CCOOMMPPAANNYY PPRROOFFIILLEE

The foundation of PBC’s growth for over two decades is the resultant of a deep understanding of clients’ needs,
economic stimuli, strong research and the capability to translate them into customer-oriented offerings.
The uniqueness of PBC lies in its USP i.e. Indoor Air Quality. It uses patented technology to detoxify indoor air and
grow mountain fresh air. At PBC, we grow fresh air with the help of more than 1200 toxin-removing indoor plants.
PBC has a suite of 27 support services that are certified to ISO 9001 for Quality Management, ISO 14001 for
Environment Management, ISO 22000 for Food Safety, ISO 50001 for Energy Management, SA 8000 for Social
Accountability and OHSAS 180001 for Occupational Health and Safety. Perhaps, it is the only mSME and Business
Centre that has Six International Certifications.
PBC firmly believes that the convergence of Triple Bottom Line. A responsible is the perfect way of doing business. It
uses 3BL evaluation method to analyze and assess delivering performance, business strategy and its sustenance.
• Profit
• Care for the Environment
• Social Accountability
PBC is a preferred choice for eco-business partnership for companies that undertake sustainable initiatives or
planning a foray into the Indian market. Our clientele includes leading multinational & fortune 500 companies from
across the Globe - Microsoft, Hewlett Packard, Mobil, Motorola, British Telecom, SAP, Singapore, Telecom, Converse
Network, GEC Alsthom, Intel, Matsushita Electric, Sun Microsystems, Alta Vista, Hitachi, Daiken, Associated Press,
Symantec and more. This reflects the confidence, trust and reliance that organizations have reposed in the services
and offerings of PBC.
Our clients come from a mix of geographical locations and business sectors. We mainly service this multinational
client.
PBC aims to be an excellent, world-class business support services company; committed to deliver benchmarked,
quality oriented services to address customers' specific needs, whilst caring for the environment & people around
us.

This is PBC’s Seventh Sustainability Report on its business performance for the period January 2012 - December 2013.
This Report covers the performance of all businesses and units directly under Paharpur Business CentreTM
, A division of
Chemical & Metallurgical Design Co. Ltd.
The report covers the activities carried out at PBC located at, Nehru Place Greens, New Delhi, India (As detailed in
Reporting Boundary) and our reporting cycle is on an annual basis.
The reporting principles and methodology continues to remain in accordance with the 2006 version of GRI (Global
Reporting Initiative) G3 guidelines.
The relevant indicators and technical protocols have been followed for reporting on various indicators, and there has
been no significant change in the reporting scope or boundary limits over the last couple of years.
Our approach is to holistically manage social, environmental, and economic risks and opportunities for enhanced
profitability, reputation, and above all creating value on a consistent basis for our customers.
Through this, we also wish that PBC & all our stakeholders benefit from our business activities.
This report reflects material issues, which have significant economic, environmental and social impacts that can
substantially influence the assessments or decisions of our various stakeholders (details mentioned on Page 46-56).
Our business verticals continue to proactively engage with key stakeholders, who, either have a major interest or are
significantly impacted by our operations or services.
The data presented in the report is based on actual monitored values and incase of any assumption or estimation, the
rationale behind the same is specified in the respective sections of the report or wherever the data is presented.
The issues that are material to the organization have been brought out in this report. These are a result of our constant
interaction with various stakeholders at different levels (details mentioned on Page 46-56).
As a business entity, care for environment has been intrinsic to our business. This principle guides us to proactively
engage with our key stakeholders & the community around us.
Apart from this we believe that our customers & employees are the greatest asset and hence high prioritization has
been provided to them in this report.
The company does not have any joint ventures, subsidiaries & leased facilities and hence have not been included in the
report.
Reporting on outsourced activities is based on the data received from the concerned departmental heads of PBC.
REPORT PROFILE

Assurance
We are committed to improving management systems and data capture for all key performance indicators as identified
in this report, and a substantial number of other GRI indicators.
While we recognize that some stakeholders appreciate assurance we believe our resources are presently best placed in
furthering our corporate social responsibility work. We are committed to open and honest disclosure and this report is
part of that process. We do not rule out the possibility of modifying our approach to assurance in the future.
With regard to external assurance, we believe in taking small steps and at the same time ensuring that the reporting
system becomes matured and we do a self assurance at all times. This also proves the commitment levels and
willingness of the organization to become as transparent and responsible as possible.
This report is self- assured with the help of GRI for compliance to Level ‘B’.
For any information on the report, kindly contact:
Ms. Roopali Shahaney
Group General Manager
Paharpur Business Centre™ (PBC)
Nehru Place Greens,
New Delhi – 110 019, India
Ph: +91 11 2620 7171
E-mail: roopali@pbcnet.com

SERVICE PORTFOLIO

A GLIMPSE OF PBC…….

Apart from providing serviced & furnished offices on a “plug and play’ basis, the services provided are Office Services,
Communications, Food and Beverages, Tours and Travel, Building Utilities, Housekeeping and Maintenance, Security and
Florist services. Office Facilities comprises fully furnished offices, serviced and maintained by the Business Centre.
At PBC, all services ensure that the service delivery takes care of customer’s privacy and maintains absolute
confidentiality while dealing with them. All PBC employees are also governed by this clause, which forms part of their
employment at PBC. The contract / agreement between PBC and Customer also address this issue. This is the reason
that we have lot of clients who have engaged in the business of research and analysis.
1. BeAssured™ - Security Services - The Security Services team provides consultancy, private investigation,
guarding and canine services.
2. Business Point™ - Resident secretaries for a traveling executive – mail and message forwarding, appointments,
fax and secretarial assistance. A Corporate Identity.
3. CuisineArt™ - Food and Beverages – CuisineArtTM
is an exclusive service, providing gourmet cuisine. It is
effectively managed by a Team of professionals. Outdoor and round-the-clock indoor catering service, Pre-
packed lunch service, commercial catering, theme parties, cocktails, conference catering and cafeteria
management is our main focus. Our chefs are selected after extensive research and trained to meet our exacting
standards. Our team is known for its professional competence and integrity. It is a favorite with Corporate and
Embassies / High Commissions and known for its high quality of food and courteous service with a smile. It is
certified for ISO 22000 for its Food safety management systems.
4. CaféEinstein™ - A restaurant at the Centre that provides fine-dining-eating experience – Power buffet lunches,
corporate get-togethers and dinner parties, we organize it all for our esteemed clients
5. Breathe Easy™ - Indoor Air Quality Services - Maintaining Indoor Air Quality conforming to the specified
ASHRAE standards and using Bio-technology. Providing Indoor Consulting Services to Corporate and Business
houses.
6. Clear Voice™ - High quality VOIP service
7. FinTax™ - Financial and Legal Services – Processing of payroll, tax advice, insurance and Bookkeeping, meeting
government regulations.
8. GreenGrocer™ - Farm fresh Fruit, Vegetables and Grocery Service
9. HappiGreens™ - Horticulture Services - "Say it with flowers" is our motto. Our activities include flower
arrangements and delivery, supply and maintenance of plants, garden maintenance and landscaping.
10. IndianSpider.com™ - Internet Services – We are category “B” Internet Service Provider providers. We provide
broad bandwidth on demand along with other state of the art technology to complement business needs.
11. Implement™ - Engineering and Safety Services - We offer a highly qualified and professional team for providing
engineering, safety and audit services for office and building equipment.
12. LegalSpider.com™ - For independent research on Indian and UK Laws.
AN OUTLINE OF SERVICES

13. MyBusinessValet™ - The valet service is a facilitation service, which puts clients in touch with leading
professionals providing various services ranging from legal, accounting, auditing, market research, recruitment,
tax etc. The objective is to assist our clients in their business. This service offers time saving solutions through a
panel of high-end consultants to assist your business.
14. MyConference™ - MyConferenceTM
offers elegant conference rooms, in a mountain fresh air ambience, with
seating from 5 to 80 people. Ideal for corporate meetings, professional presentations small group workshops,
board meetings and private client meetings. It is equipped with state-of –the-art facilities like VOIP, Wi-Fi, LAN
and Audio/Video conference facility
15. MyInterview™ - Interview rooms with comprehensive support facilities and services along with assurance of
complete confidentiality.
16. MyOffice™ - Fully equipped Offices and Workstations designed for an instant start-up.
17. MyTraining™ - One of the best locations in the city for conducting successful training event Ideal for training of
5-40 people equipped with latest equipment. XGA compatible LCD projector with laser pointer, computers
networked with AT&T CAT 5 cabling to support data, speed up to 100 Mbps and Wi-Fi. An instructor station
equipped with podium TV, VCR, PC, projector, flipchart etc.
18. MicroManage™ - A Green Integrated Facility Management service provider of both Soft & hard services.
Turnkey facilities management solutions customized to the clients need, managing facilities with maximum
efficiency, safety, and employee comfort.
19. Office Supply™ - Office stationery & computer related supplies at your doorstep at economical prices.
20. OutReach™ - Training and HR consulting services
21. PBC-PR – Corporate Communications division to portray/enhance your image to the world.
22. PBC Art Gallery - Providing a free platform to upcoming and contemporary artists to display and sell their works
of Art. A small percentage of the sale proceeds are retained by PBC, which is utilized in various environmental
and social activities. Thus is in line with our organizations philosophy - Art for a cause.
23. QualityLife™ - Quality Management services
24. Relocate™ - Realty services - We assist you with all short term and long-term real estate needs – commercial
and residential. We provide high quality real estate services ensuring increased customer satisfaction. We
network with a wide range of real estate brokers throughout the country.
25. SpringClean™ - Housekeeping and Maintenance Services - Mechanized cleaning and maintenance solutions for
buildings, offices and homes.
26. TravelSpider™ - Travel management services - An IATA & ASTA approved travel agency with a corporate focus.
We are preferred travel agent of corporate operating in India. A full service agency providing, international and
domestic ticketing, inbound and outbound tours, hotel reservations, travel management and counseling,
services which include visas and travel insurance.
27. WorkForce – Providing Temporary and permanent workforce solutions to a host of Fortune 500 organizations.
Managing their talent acquisition.

*Note: T&T- Tour & Travels, PMS – Property Management System, F&B- Food & Beverages, NPG- Nehru Place Greens,
ISP – Internet Service Provider, IAQ – Indoor Air Quality, HRD - Human Resource Department, PR - Public Relations,
Ops- Operations, Mktg - Marketing
ORGANISATIONAL STRUCTURE
SERVICES

The company’s organizational structure mentioned
in the previous page is for reference, with the Board
of Directors monitoring the overall performance
and providing strategic guidance.
The Apex Governing body is the Board of Directors
comprising 4 members, which is at the core of all
Corporate Governance policies at PBC. Two
members from the Board of Directors are Non-
Executive Directors, as they are free from any
potential conflict of interest arising from having a
management role.
Our Director Mr. Kamal Meattle, Masters in
Management from The Sloan School of
Management - MIT, USA, is also the Chief Executive
Officer (CEO) of PBC.
The Annual General Meeting is where the
shareholders take part in the company’s essential
decision-making and act as the company’s highest
governance body along with our CEO/Director,
representing the PBC.
This governing body also ensures that there are no
conflicts of interest in our CSR strategies and the
same are aligned with our business strategies, and
not as something that stands alone.
In case of any conflicts of interest amongst the
Board members, our CEO, who presides at the
Board Meetings, is authorized to resolve the matter
amicably and his is the final decision respected &
accepted by all Members of the Board.
We also have an employee representative, as a
special invitee to discuss about the issues pertaining
to the workforce with the highest governance body.
Apart from this, there are other invites from
the management body of PBC that includes
the General Managers committee, who
partake in discussions about future projects,
business development and specifically CSR
issues. Based on our specific requirements the
board decides to take help from specialist to
guide the board on the organization’s CSR and
triple bottom line strategy.
Any shareholder can raise an issue during the
Annual General Meeting. Apart from financial
matters, social & environmental issues are also
discussed during the meetings.
We strongly believe that corporate responsibility
can minimize our risk and create long-term value,
both for society and for our shareholders, and it’s
also important for our long-term success.
Sustainable business success depends on making
quality products/services that people value
through sound financial stewardship and
responsible governance to ensure we meet
customer’s needs ethically and transparently.
Globalization and the expanding reach of
Business Centre during the past decades have
escalated expectations from multinational clients
to create more social value, moving beyond
compliance with regulations, philanthropy and
the normal economic activities of firms.
It has been our constant endeavor to engage
with our competitors and look at opportunities
to work together towards a common goal.
This also encourages transparency and ethical
business behaviour.

Our main challenges and risks are based on the
following sustainability aspects:
• Capacity Building
• Skill Development
• Talent Acquisition and retention
• Environmental Stewardship
• Sustainability Challenges
• Financial Challenges – Increased productivity and
profitability (Top line / Bottom-line)
Promoting the deprived / weaker sections of the society i.e. SCs, STs, OBCs, differently-abled people, women etc.
In order to extend the benefits to a larger section of the society, promote a greater level of Inclusivity / diversity in our
workforce.
The focus over the years has always been to achieve our business objectives, in line with our vision, mission & core
values.
Our management team meets before the annual strategy process to see the data, which is gathered for taking decisions.
• Market Analysis
• SWOT Analysis
• Core Competencies
• Analyzing Current Data
• Partnering with Competition
• Vision, Mission, Value
• Action Plan
• Short Term Review
• Strategy
Our processes are designed in a manner that support and encourage effective management of our various business
verticals, allow them enough room to grow their respective businesses & at the same time not losing sight of our core
business values.

The annual strategy process starts with a review of last year’s performance in relation to the market conditions by
reviewing the data provided by various departments. All departments ensure that authentic and accurate information is
provided to the management team for effective decision- making.
The main pillars of our business are Environmental Integrity, Social Equality & Economic Viability without compromising
on the quality of life.
At PBC, we have managed to internalize the basic tenets of corporate governance in our day-to-day business activities.
Our understanding of Corporate Social Responsibility (CSR) is fairly simple, conducting one’s business in a
responsible manner – Look after your employees and their families; promote inclusivity & diversity,
delivering quality services on a consistent basis to our clients / customers.
To have a customer-centric policy in place, create wealth not only for yourselves but for all, and ensure our
business activities do not adversely impact the outside environment while making sure that we are
constantly reinventing our operations in order to reduce our carbon – footprint.
Last but not the least – Provide a healthy work environment that facilitates productivity and wellness.
We have been promoting & encouraging interventions on HIV AIDS, TB & Hepatitis “B” – Create an
awareness at all levels, especially at the level of our workers.
Sharing our knowledge & sustainability initiatives with various school children & working closely with a few
schools in helping them achieve their sustainable green initiatives.
Therefore CSR is not outside our business strategy or just Charity, wherein we dole out money but an
integral part of the overall strategy of achieving excellence in business & promoting entrepreneurial skills in
our work force.
.

Our CSR Team comprises four members under the guidance of our CEO/ Director / Board of Directors. CSR
team headed by Group General Manager is responsible for implementing of CSR activities in PBC. The team
looks at the strategic supervision of all the CSR initiatives, strategic & executive management.
We have a senior level person who is dedicatedly interacting / engaging with the Government Authorities for
pursuing & pushing environmental improvements in the area. Marketing and HR are integral part of this, as we
firmly believe in mainstreaming of CSR to the last person in the organization.
CORPORATE GOVERNANCE
STRUCTURE
SERVICES

OUR MISSION & VISION
To be an excellent, world-class business
support services company; committed to
delivering benchmarked, quality services to
address customers' specific needs, whilst
caring for the environment, people around us
& creating value for our stakeholders.
To stand out as an organization, with passion for
consistent quality service, Care for Environment
and sensitive to the people around, that inspires
us from within to provide end-to-end business
support to our customers whom we consider as
the essence of our success.

Honesty And Absolute Integrity in whatever we do – Quality Business Ethics and Corporate
Governance, Empowerment, Excellence and Innovation, Competency and Up-skilling,
Sensitive to the Environment and Community Around Us, Winning -Being Best in the
Business Team Work, Work Hard yet keep it fun & above all – A company that has made
“Customer Care its Business”.
OUR ETHICS & VALUES

PBC has been certified to Six International Standards:
 ISO 9001:2008 Quality Management System
 ISO 14001:2004 Environment Management System
 ISO 22000:2005 for Food Safety Management System
 ISO 50001:2011 for Energy Management System
 OHSAS 18001:2007 Occupational Health & Safety
 SA 8000:2008 for Social Accountability
Signatory to UN Global Compact and commitment to Women Empowerment Principles (WEPs).
CORPORATE RESPONSIBILITY POLICY
Paharpur Business Centre (PBC) a provider of serviced offices along with a suite of 27 support services is committed to
perform its business in a responsible manner to produce an overall positive impact on society and environment. In doing
so, we shall strive towards:
Marketplace Leadership – We aim to run our business in a way that singles us out as a great provider of high quality
services and preferred partner of choice to do business with. Our aim is to work with our stakeholders to develop long –
term sustainable relationships.
Environment – We are an environment driven company and are aware of the scale of impact our operation has on the
environment.
As such, we are committed to exploring ways to reduce the impact of what we do. We shall take a responsible attitude
and lead the way in developing initiatives to further improve our environmental footprint. We shall be fully accountable
to our clients, employees and the society that we operate in. We will strive to create business opportunities for our
stakeholders and follow the core values, norms and ethics that are in-built in the way we conduct our business.
Workplace – We are committed to offering our employees a rewarding and challenging workplace. We aim to become
the best employer and employer of choice, demonstrated amongst other things, by current and past employees
recommending the company as a great place to work. We are channeling our efforts towards making PBC a fun place to
work for. We do believe people are core to any business and are one’s most important asset and therefore we focus our
INTERNATIONAL CERTIFICATIONS
& POLICIES

energies in taking good care of them as we believe that it makes good business sense to hire and retain great
employees. The idea is to synergize our efforts in order to create wealth for all.
Inclusivity and Equal opportunities for all is at the core of our human resource policy. We are strictly against
discrimination of any kind. We are committed to create awareness of HIV-AIDS at work place and have an adequate
policy in place to handle it.
Community – We strive to be good corporate citizens, we work to support the sustainability of both global and the local
communities in which we operate and actively encourage our employees, customers, suppliers to consider the needs of
others and involve themselves in public service through public private partnering. We are sensitive to the requirements
of the community around us and our business strategies are closely interlinked with their aspirations.
High standards of corporate governance care for environment and health & safety, override everything else that we do.
QUALITY POLICY
This policy underlines the commitment of the management and employees towards achieving quality in service by
providing services and facilities that consistently meet and exceed customer expectation. To have a motivated and
committed team by sustaining a working environment where each employee will be encouraged to excel.
The Quality Policy is communicated to all employees for effective implementation and shall be reviewed periodically for
adequate suitability.
PBC shall ensure compliance to all the regulatory and legal requirements and shall strive to go beyond the statutory
compliance.
Quality Objectives
Create a working environment in which all employees take personal responsibility for the quality of their work, inspect
the quality of their own work and correct their errors, are
1. Existing services shall be continuously upgraded and new services introduced to achieve customer satisfaction.
2. Review and identify needs for training and developing skills as per organizational thrust areas, support individual
efforts for self improvement by sponsoring short term courses and in-house training
3. Plan, coordinate, synchronizes service delivery time, which shall be set and communicated to the customer
4. Regular customer surveys shall be conducted to
a. Monitor assessment of services received
b. Understand needs and expectations
c. Up gradation and improvement in Service levels
d. Describe the provision of a new facility or service

ENVIRONMENT POLICY
We are committed to perform our business and related activities in a manner so as to achieve continual improvement in
environmental performance. In doing so, we strive towards:
• Encouraging recycling or reuse of office waste
• Conserving energy and water through better management
• Minimizing use of non-biodegradable in Food and Beverage department
• Providing indoor air quality conforming to specified ASHRAE standards
In keeping with our commitment to prevent pollution, PBC shall recognize the three ‘R’s, Reduce, Reuse and Recycle. We
are committed to compliance with applicable environmental legislation and regulations.
We are committed to compliance with applicable environmental legislation and regulations. We will implement the
environmental policy by setting and reviewing objectives and targets periodically without sacrificing quality of life.
We shall strive to create awareness among our customers and sub-contractors for better environmental performances.
This policy shall be documented and training imparted to employees for effective implementation. This policy shall be
made available to public.
Objectives and Targets for EMS 2011
1. Reduction of water consumption
2. Monitor & control Air Emissions
3. Reduce Biological loads in Waste Water Discharges
4. Monitor & Measure Storm Water Discharges
5. Increase the use of sustainable green products
6. Dispose the waste generated in PBC in an environment friendly manner
7. Reduce the carbon foot print generated by grid power at PBC
8. Reduction Of Fresh Paper Consumption
9. Environment Friendly Disposal of food/biodegradable waste
10. To maintain the occupant comfort requirement ASHRAE standards for IAQ

SOCIAL POLICY
At Paharpur Business Centre (PBC), we are committed to performing our business and related activities in a socially and
environmentally responsible manner so as to achieve continual improvement, responsive to the needs of the
organization.
We believe in the triple bottom line evaluation method in delivering performance
• Profit
• Care for environment
• Social accountability
We believe that “it can be good business” to care for one of our stakeholders viz. the society and people around us. It
enables us to employ and retain great employees.
We recognize that people are the core of the organization and we are committed to pursuing practices that ensure
welfare and growth of our people. We shall strive to create safe & fair workplace for all our employees.
We shall endeavor to create awareness among our customers, sub-contractors, & other important stakeholders on
social issues related to our business area.
In doing so we shall comply with the applicable national legislation and regulations and respect international
conventions. We will implement this policy by setting and reviewing the procedures, standing instructions and related
programs.
We shall strive to integrate the relevant principles of UN Global Compact that relate to Human Rights and Labour
Standards with PBC‘s worker policies, code of Conduct, procedures and SA Standard requirements, in order to
mainstream the principles in our day to day operations.
This policy will be effectively documented, implemented, maintained, communicated, and accessible in a
comprehensible form to all personnel, including directors, executives, management, supervisor, and staff, whether
directly employed by, contracted with, or otherwise representing the Company.
The policy will be publicly available in an effective form and manner to interested parties, upon request.
Management shall review this policy periodically to ensure that it remains relevant and appropriate to the
organizational SA objectives & goals.
Social Accountability Objectives
1. To ensure that 20% of our important stakeholders shall be trained & create awareness among them on Social
Accountability system practiced at PBC & its requirements relevance.
2. To ensure annual health & medical checks for all employees
3. To ensure that annual workers survey is being done. The objective of this survey is to get feedback on company’s
policy & procedures.
4. 4. Adhere to all legal requirements relating to working hours, wage, and health and safety systems.

OCCUPATIONAL HEALTH & SAFETY POLICY
Paharpur Business Centre (PBC) a service provider of office and conference facilities, along with a suite of 27 support
services. It is committed to provide a safe & healthy environment, to prevent injury & ill health to its employees,
occupants, visitors, guest, subcontractors & other interested parties. In doing so we will strive towards:
 Commitment to compliance with applicable legislation, regulations and other applicable requirements that
relate to our Occupational Health & Safety Hazards.
 We will implement the health and safety policy by setting and reviewing objectives and targets periodically to
control and minimize risks due to OH&S hazards.
 We will ensure continual improvement in OH&S management and its performance.
 This policy will be documented, maintained, communicated and reviewed periodically to ensure that it remains
relevant and appropriate to the organizational OH&S
 Objectives & goals. Training will be imparted to all the persons working under the control of the organization for
effective implementation.
 We will strive to create awareness among our customers, sub-contractors, guests & other interested parties for
better performance & to make them aware of their individual OH&S obligations.
Policy shall be made available to public, if required.
OHSAS Objectives
1. To ensure a healthy and safe working environment at PBC we conduct awareness programme on Occupational
Health & Safety and emergency preparedness for PBC employees on a quarterly basis i.e. once in every three
months.
2. To ensure that all the PBC team members are free from major diseases/ ill health due their operational
activities, we will conduct annual health & medical checks for all the team members at PBC & also will do the
specific health checkup of the team members involved in the operational departments as per the requirement
of their activities.
3. To prepare all the occupants in the building (including staff, clients and subcontractors) for ready response to
the emergency situations, we will conduct mock drills / fire drills on half yearly basis.
4. To gradually reduce the most risk zones to less risk zone by continual improvement, the department wise Hazard
Identification & Risk Assessment will be done on yearly basis.
5. To reduce the ill- health and injuries at work place, we will record & evaluate the incidents / near misses 100% at
PBC.
6. To comply with applicable legal requirements to which the organization subscribes, we will do the evaluation of
legal and other compliances department wise on six-monthly basis.

FOOD SAFETY & MANAGEMENT POLICY
We at Paharpur Business Centre (PBC) are committed to provide fresh, safe & healthy food to our customers. We are
the end processor of the food chain and then the food directly consume by the consumer. In doing so we strive towards:
• Ensuring compliance to all applicable regulations and legislations.
• Ensuring all raw materials is purchased under controlled conditions and from best possible supplier or source.
• Meeting the specific needs and exceeding expectations of our customers by followed the application food safety
norms and at the same time providing delicious and nutritious food.
• Creating awareness among our staff, customers and suppliers about food safety.
It will be our constant endeavor to take regular feedback from our clients to ensure improved performance and
continual improvement.
FSMS Objectives
FSMS Team of Paharpur Business Centre is committed
1. To continue deliver 100% safe food to its customers by implementing GMPs & GHPs and review the same
through customer complaints & feedback at six months interval.
2. To ensure that all the suppliers are aware of legal requirements (through Trainings, regular visits to suppliers
etc.).
3. To ensure that there is no expired food item stored in the Kitchen at PBC, Pantries on floors and Lattice area and
the same will be verified on a weekly basis.
ENVIRONMENTAL TOBACCO SMOKE POLICY
• The indoor air quality at PBC confirms to the ASHRAE standard and Tobacco smoking inside the building is
strictly prohibited. Restricting smoking in the workplace is a part of complete health and safety promotion
program in the business centre
• For smokers, PBC has provided a separate identified room at the terrace area, typically dedicated for smoking.
The smoking room has a separate ventilation system with an exhaust and air-conditioner ensuring the air quality
inside the building is not affected by ETS.
• Employees & clients will be informed of this policy through signs posted in buildings.
• Any violations of this policy will be handled through standard disciplinary procedures.

SUSTAINABLE PURCHASE POLICY
At PBC, We Strive Hard To Ensure That We Purchase In An Environmentally Sensitive Manner. Whether It Is A Simple
Purchase Of Paper Or Pens, Computers, Laptops, Food Raw Material, Carpets To Heavy Duty Engineering Equipments,
Our Preference Will Be To Buy “Clean, Green And Energy Efficient” Products And Services.
We Are In The Process Of Developing An Environmentally Preferable Purchasing System In Order To Promote The
Concept Of “Green Buying” And By Doing So We Will Reduce Our Carbon Footprint and Promote Green Purchasing
Processes.
We Will Find & Evaluate Information About Green Products & Services And Include The Necessary Specs In Our Product /
Service / Vendor Evaluation Form And Wherever Possible, Based On Availability And Financial Viability Purchase Green
And Environmentally Sustainable Products And Services, without Compromising On The Quality Of Life At PBC.
We Will Consider The Following Environmental Attributes At The Time Of Purchasing:
• Encourage local suppliers based in within 100 km radius of our location
• Durable And Not Single Use Or Disposable Wherever Possible And Applicable
• Made Of Recycled Material
• Biodegradable And Safely Disposable
• Made From Rapidly Renewable Material
• Energy Efficient
• Will Prefer Procuring From Companies and Organizations that have responsible & Sustainable Environmental
Track Record
• Reduced Packaging – Financially Viable Also
• Reduces Green House Gas Emissions
• Scalable / Upgradable
• Water Efficient Technologies
• Use of renewables wherever applicable and possible
The above attributes will not be limiting & will be subject to change & review on a regular basis.
The Objective Of our Purchase Policy is to reduce the adverse environmental impact Of Our Purchasing Decisions & 80%
of our total purchase to be done through locally based suppliers.
And It Will Be Our Constant Endeavour To Develop And Redesign As Per The Requirement Of The Organization. By
including environmental considerations in our purchasing procedure, along with concerns about price, quality and
availability, we will remain fiscally responsible while attempting to promote practices that improve public health and
safety, reduce pollution & carbon emissions and conserve natural resources.

GREEN CLEANING POLICY
The policy is introduced by PBC to provide a safe, clean, and healthy environment for staff and visitors. It is to maintain a
position at the forefront of cleaning maintenance technology by employing safe, effective cleaning methods and
equipment. It is strongly committed to “Green Cleaning” through its use of chemicals, equipment and techniques that
are environmentally friendly.
Our policy encourages all our staff and visitors to participate, support and help sustain this commitment to the
environment. Green Cleaning includes a number of elements - choosing cleaning products and equipment that are not
detrimental to the environment and effective in their application as cleaning maintenance.
The objective of Green Cleaning Policy:
To ensure staff and visitors are not exposed to any potentially hazardous chemicals or other potentially hazardous
situations. To ensure that where and when chemicals, other cleaning agents, and cleaning equipment are in use that
every effort has been made to limit and/or minimize any potential adverse effects which may diminish a facility’s indoor
air quality or otherwise affect negatively the building user’s well being.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
Paharpur Business Centre & all its related properties and holdings support equal employment opportunities for
everyone. We are committed to the ten principles of United Nations Global Compact (UNGC) i.e. Human Rights, Labour,
Environment and Anti-Corruption. We are also certified for SA 8000 for our social accountability.
PBC’s Equal Employment Opportunity (EEO) policy states that every person has the same human rights and privileges
without regard to his or her race, color, religion, sex, age, handicap, disability, marital status, national origin or economic
status.
Equal employment opportunity means that every applicant for a job should be considered solely on the basis of his or
her qualifications. It also means that every employee should be treated equally with every other similar employee,
without discrimination because of his or her race, color, religion, sex, age, handicap, disability, marital status, national
origin or economic status.
The Company expects full cooperation of everyone associated with it to make sure these principles are upheld.
Furthermore, the Company expects that all matters related to recruiting, advertising, hiring, training, compensation,
benefits, promotions, transfers, layoffs, recall from layoffs, educational assistance, and social and recreational programs
and all treatment on the job, be free of any discriminatory practices. It is PBC’s constant endeavor to spread the
message of Equal Opportunities for all through various interactions and meetings with its supply chain and other
stakeholders.

CEO STATEMENT OF SUPPORT FOR THE WOMEN’S
EMPOWERMENT PRINCIPLES
We, at Paharpur Business Centre (PBC), are committed to
support the cause for advancing equality between
women and men, its:
• An important Business case for us – Equality
Means Business, it
• Brings the broadest pool of talent to our
endeavors;
• Further our company’s competitiveness;
• Meet our corporate responsibility and
sustainability commitments;
• Model behavior within our companies that
reflects the society we would like for our
employees, fellow citizens and families;
• Encourage economic and social conditions that
provide equal opportunities to both women and
men, girls and boys;
• Foster sustainable development in the countries
in which we operate.
Therefore, we welcome the provisions of the Women’s
Empowerment Principles – Equality Means Business,
produced and disseminated by the United Nations Entity
for Gender Equality and the Empowerment of Women
(UN Women) and the United Nations Global Compact.
The Principles present seven steps that business and
other sectors can take to advance and empower women.
Equal treatment of women and men is not just the right
thing to do – it is also good for business.
The full participation of women in our enterprises and in
the larger community makes sound business sense now
and in the future. A broad concept of sustainability and
corporate responsibility that embraces women’s
empowerment as a key goal will benefit us all. The seven
steps of the Women’s Empowerment Principles will help
us realize these opportunities.
We encourage & urge business leaders to join us and use
the Principles as guidance for actions that we can all take
at the workplace, marketplace and community to
empower women and benefit our companies and
societies. We will strive to use sex-disaggregated data in
our sustainability reporting to communicate our progress
to our stakeholders.

POLICY ON AFFIRMATIVE ACTION
• PBC affirms the recognition that its competitiveness is interlinked with the well being of all sections of the Indian
society.
• PBC believes that equal opportunity in employment for all sections of society is a component of its growth and
competitiveness. It further believes that inclusive growth is a component of growth and development of the
country.
• PBC affirms the recognition that diversity to reflect socially disadvantaged sections of the society in the
workplace has a positive impact on business.
• PBC will neither practice nor support conscious discrimination in any form.
• PBC does not bias employment away from applicants belonging to disadvantaged sections of society if such
applicants possess competitive skills and job credentials as made public.
• PBC's selection of business partners is not based on any considerations other than normal business parameters.
In case of equal business offers, PBC will select a business partner belonging to a socially disadvantaged section
of society.
• PBC will have a written policy statement on Affirmative Action in the workplace.
• PBC will have an employment policy that is the public domain. It may place such policies and employment
opportunities on its website to encourage applications from socially disadvantaged sections of society.
• PBC will make all efforts for up-skilling and continual training of employees from socially disadvantaged sections
of society in order to enhance their capabilities, and competitive skills.
• PBC will have a partnership programme with educational institutions to support and aid students from socially
disadvantaged sections of society.
• PBC will have a senior executive accountable to the MD to oversee and promote its Affirmative Action policies
and programmes. The senior executive will present a biannual report to the Board of the Company about such
policies and programmes.
• PBC further has a policy to maintain records on Affirmative Action.
• PBC makes available its learning and experiences as a good corporate citizen in Affirmative Action to other
companies desiring to incorporate such policies in their own business.

Some of our awards are listed below:
• Kamal Meattle, CEO, Paharpur Business Centre has been honoured with the Leadership Award 2013 presented by
Indo-American Chamber of Commerce (IACC)
• Received special commendation in CoreNet Global 2013 Awards for Industry Excellence, Economic Development
and Sustainable Leadership
• Awarded by ET Now for World CSR Award under the category of Best Workplace in February 2013
• Paharpur Business Centre (PBC) has been awarded CII-ITC award for ‘Strong Commitment To Sustainable
Practices’, for the year 2011
• Received National Award for "Excellence in Energy Management" from CII in September 2010.
• Received G-Cube Shrishti Award for Good Green Governance on April 22nd 2010 for our Environmental Initiatives
• Received Runner's up Award for "Corporate Social Responsibility" category from Cityscape Real Estate India in
December 2009
• Received "Water Efficient Unit" Award from CII in National Award for Excellence in Water Management 2009
competition
• Received National Energy Conservation Award for "Energy Conservation Practices in Office Building Sector" in
December 2009 from Bureau of Energy Efficiency (BEE)
• Mr. Kamal Meattle, CEO, Paharpur Business Centre is honored with Asia Pacific Entrepreneurship Award 2009 for
"Outstanding Entrepreneur" in December 2009.Received G-Cube Srishti Award for Good Green Governance on
April 22nd
2008 from the Hon’ble Chief Minister of Delhi, Mrs. Sheila Dikshit
• Received Special Jury Recommendation Award for “Innovative System Design in IAQ” from Bry Air in 2008
AWARDS & ACCOLADES

COMMITMENT TO UN GLOBAL
COMPACT
Paharpur Business Centre is a participant to the
United Nations Global Compact, a voluntary
corporate citizenship initiative, and supports and
advances its ten principles within its sphere of
influence. The principles of UN Global Compact
address Human Rights, Labour Rights (including
Child Labor), and Environment & Anti-Corruption.
At PBC we strive to address all the ten United
Nations Global Compact principles and it is our
constant endeavour to internalize them into our
day-to-day business. We are very firmly and deeply
committed to the spirit of United Nation’s Global
Compact. We submit our yearly report on the
Communication Principle 5: The effective abolition
of child labour.
On our Communication on Progress (COP) to
UNGC- Visit www.unglobalcompact.org. The ten
principles are:
HUMAN RIGHTS
Principle 1: Businesses should support and respect
the protection of internationally proclaimed
human rights within their sphere of influence
Principle 2: Make sure that they are not complicit
in human rights abuses
LABOUR STANDARDS
Principle 3: Businesses should uphold the freedom
of association and the effective recognition of the
right to collective bargaining
Principle 4: The elimination of all forms of forced
and compulsory labour
Principle 6: Eliminate discrimination in respect of
employment and occupation
ENVIRONMENT
Principle 7: Businesses should support a
precautionary approach to environmental
challenges
Principle 8: Undertake initiatives to promote
greater environmental responsibility and diffusion
of environmentally friendly technologies
Principle 9: Encourages the Development and
Diffusion of Environmentally Friendly
Technologies
ANTI CORRUPTION
Principle 10: Businesses should work against all
forms of corruption, including extortion and
bribery.

OBJECTIVES:
Useful & Effective collaboration with our stakeholders to meet the challenges, ever changing business needs and
demands, while consistently delivering sustainable value to all our primary stakeholders i.e. Employees, Suppliers,
clients, communities in which we operate.
We firmly believe in balancing stakeholder priorities and expectations – this is absolutely essential for responsible
business performance – by doing this we effectively manage our business risks.
At PBC we ensure, that we meet and have a meaningful dialogue with our primary stakeholders, at least twice a year.
However with our immediate and most important stakeholders i.e. employees, clients, subcontractors, Govt. Bodies
etc., we have a system of ongoing engagement.
During the current year, PBC initiated a broader stakeholder engagement; listening and acting on the inputs received
from our stakeholders/interested parties to further improve our business performance & services.
Our goal is not only to adhere but exceed conformance to the law & with this intent we have gone all out to include our
important stakeholders i.e. customers, subcontractors, employees, etc in our various engagement processes - training &
awareness campaigns, joint pitching, sponsoring common interest programmes etc.
From our consultation with our major and critical stakeholders, the nature of challenge facing us is clearly understood by
us. Our new cross business CSR approach need to be based upon a consistent framework, capable of accommodating
the widely varying levels of achievement across our two-business areas, and of taking account of different social,
environmental and economic priorities.
STAKEHOLDER ENGAGEMENT
COMPACT

The list of various stakeholders along with their engagement & association benefits to both is mentioned in the table
below:
S.
No.
Stakeholder
[by priority]
ENGAGEMENT BENEFITS TO
Method Frequency Business Stakeholder
1 Shareholders Management Meeting /
Board Meeting
Half yearly /
Yearly
Financial and budgetary approvals
for investments in green and clean
technologies, business strategies
get ratified. Valuable inputs to
improve performance, positive
brand image
Clients get value for money
services
2 Employees Staff welfare meetings,
Departmental Meetings
with CEO, Inter-
departmental meeting,
management review
meetings, committee
meetings, events and
celebrations.
Monthly Enhance Productivity and Efficiency,
increase in business, positive brand
image
Increase motivational levels
and enhance their capabilities,
clarity on goals and objectives,
personal and professional
growth, monetary emoluments
3 Customers Letters / Presentations /
Meeting / Customer
Satisfaction Surveys/
Feedback / Annual Parties /
Get together
Daily /
Weekly /
Monthly /
Annually
Enhance the business, Building up
of Trust and loyalty, positive brand
image, inputs on improving the
services and business
Quality services, Increased
service efficiency and
effectiveness
4 Family of
employees
Picnic / Family Day /
Annual Get- together
Annually Motivated Team and Happy
workforce, Loyalty, retaining
talent.
Sense of Pride, achievement,
oneness, Sense of belonging
(part of PBC family)
Endorsement by family of an
employee’s choice of
employer
5 Suppliers /
Vendors /
Subcontractor
Visits and Annual Meeting Regularly /
Yearly
Relationship building, Building of
trust and faith, transparency,
better negotiations and better
value for money as credibility is
established, branding, learning
and awareness process, out of the
box innovation / customization of
product and services
Strong Business relationship,
trust level increase, credit
safety, learning and
awareness process, out of the
box innovation /
customization of product and
services, increase business
and orders
6 Government New Policies / planning
for business / industry,
Laws
Regularly Get a platform to place their
concerns to the government
Support from the industry
and corporate
7 Community Initiatives on community
development and various
important days
Regularly Credibility/positive brand image,
Goodwill of people, perceived as
a responsible corporate
Better engagement process
for the community,
community gets a platform to
voice their concerns,
apprehensions, appreciations
and suggestions
8 Investors Meetings, Presentations,
Seminars and conferences
Regularly Access to money, grants / loans.
Growth and diversification
opportunities, new business
segments and projects
To deal with responsible
corporate, technology
partner, Growth and
diversification opportunities,
new business segments and
projects, last but not the

PBC is a member of several business associations & International organizations. In this context we implemented a
number of new initiatives during the reporting period as summarized in the next section – Propagating Green Message,
while new targets were set for the coming year. This section includes references to relations with our major stakeholder
groups and development of our activities.
Membership/Associatio
ns with external
organizations
Membership/Associations with the following organizations:
 Organizational Stakeholder of Global Reporting Initiative
(GRI)
 Indian Green Building Council
 US Green Building Council
 PHD Chamber of Commerce
 NASSCOM
 FIEO
 Confederation of Indian Industries
 ASSOCHAM
 European Business Group
 FICCI
 Indo-American
 Indo-German
 Indo-Canadian
 Indo-French
 Indo-Australian
 Indo-Italian
 EU Chamber of Commerce
 Global Compact Network, India
 FRAI
 NHRAI
 Swiss Indian Chamber of Commerce
 Indo American Friendship Association
 ASHRAE India chapter
 ISHRAE
 Electronic and Software Promotion Council
 RICS International Ltd.
 CoreNet
 European Business Group
 The Indus Entrepreneurs (TIE)
On-going process. Relate and
exchange information on
developments and outcomes
Exchange Notes at various
Forums organized by these
business associations.
Sharing & Learning
sustainable & green best
practices.
Through them making
recommendations to the
Government on various
policy matters that
facilitate sustainable
growth and development
of the Industry.
Participating in their
various programmes &
interventions
least attractive returns on
their investments and risk
hedging
9 Media Electronic and Print media
- Publication, Articles,
interviews
Regularly Positive brand image, Creating
awareness about the business
entity, indirectly it impact the
sales and market value
It’s a win-win situation media
gets story to tell especially
when it is innovative and
new and create a niche
10 Industry
associations
Meetings, Presentations,
Seminars, trainings,
workshop and
conferences
Regularly Knowledge sharing, bridge
between industry and govt. for
framing policy that aid
businesses.
Credibility Enhances, get
more corporate / members /
followers

STAKEHOLDER ENGAGEMENT: PROPAGATING “GREEN”
BUSINESS PRACTICES
PBC has always extended its support to The Climate Reality Project India (TCPI). TCPI is an independent chapter of Nobel
Laureate Al Gore’s, The Climate Project. It was established in March 2008 with a mission to create awareness on man-
made climate change and to help India respond.
Our CEO, Mr. Meattle is the trustee to TCPI. PBC has partnered with Climate Reality India in various awareness
campaigns and other initiatives. PBC has been giving continued support to its Teacher’s Training Program to be
undertaken in collaboration with Delhi Government.
The aim is to take the climate message to 10,000 teachers from 5,000 Delhi Schools and ultimately reach out to 1 million
children. This will help children in understanding the factors behind climate crisis and how one can act wisely to reduce
the adverse effects of climate change.
These training programs aim at inculcating eco-friendly habits within the children so that they are not only aware of the
climate change of the environment but also make resolutions; implement them and act accordingly.
PBC was associated with 24 Hours of Reality organized by The Climate Reality Project, India. 24 Hours of Reality is an
initiative of The Climate Reality Project. It is an interactive telecast that aimed at bringing the world together for the
largest-ever discussion (live web-broadcast) about carbon footprints and ways of reducing it.
This year, 24 Hours of Reality was held on 23rd of October, 2013 at PBC. The theme of this event was “Cost of Carbon”.
Idea behind this was to identify the cost of carbon emitted, adverse impacts and how to make all pay for it.
As a part of CSR activity, PBC helped in organizing and promoting the Asian-hour of this event. We promoted this event
on a large scale by posting regular updates and mailers on social media to make people aware of this initiative. We
invited a group of eminent people who actively participate in climate and environment related discussions in order to
address key issues relating to Climate Change & its impact on business & human life.
In addition to this, Mr. Barun Aggarwal, Director - Sales and Marketing, PBC enlightened the audience on the importance
of air quality. During this session he discussed about air pollution and the need for good quality air. He brought forth a
new dimension to the entire session by emphasizing on Indoor Air Quality.
People tend to think that air pollution is something that only takes place outside which is wrong. Pollution takes place
both indoors and outdoors. In fact as per recent studies, indoor air is 5 -10 times more polluted than the outdoor air and
can cause grave health hazards like lung impairment, cancer, death etc.
Mr. Aggarwal talked about the indoor air pollutants; their sources and how can we reduce air pollution inside our
homes/buildings. This was followed by a question and answer session. All the questions were answered by key speakers
who were: Dr. Ram Boojh, Programme Specialist, Natural Sciences, UNESCO Cluster Office for South Asia, Dr. Ramesh
Kumar Jalan, Resource Person & Moderator Climate Change Community, Solution Exchange, United Nations
Development Programme & Mr. Krishan Kalra Retd. Director General PHD Chambers (Climate Leader) and Mr. Barun
Aggarwal, Director - Sales and Marketing, PBC.

TRAINING FOR SUPPLY CHAIN
PBC purchases goods and services — ranging from office
furniture to promotional items.
It is PBC’s firm belief to promote local vendors & suppliers. This
not only promotes the local expertise and talent but also
positively impacts our carbon footprint. We try and promote at
least 80 % of our significant group of suppliers that are located
near our operations.
PBC follows a global sourcing and relationship management
strategy for materials and services worldwide with a special
focus on the top suppliers of critical goods and services. We
maintain strict quality, environmental, ethical, health and
safety, and labor standards in our own operations — and we
insist on responsible standards and licenses from our external
manufacturers.
We try and do at least 80% screening of our significant vendors
/ subcontractors by physically visiting the sites based on human
rights & labour standards.
PBC is committed to diversity both in our workforce and among
our suppliers. We cast the widest net in our search for talent,
seeking qualified suppliers, large and small, from all segments
of the business community.
Training programmes are also held to upgrade
their awareness levels and knowledge of the
materials they supply to the business centre. We
ensure the use of only eco-friendly products.
This is our regular practice and we interact with
them; organize special training programs for
them so that they fully understand the extent of
our quality, social and environmental
specifications. We constantly update them on
our new services, requirements, customer
specifications etc.
Annually we train at least 20-25% of our
significant vendors and subcontractors on
different issues relating to health & Safety,
Environment, Good Labour & Human Right
Policies, HIV-AIDS & our Ethical Practices.

AWARENESS CAMPAIGN FOR PBC TEAM
& CREW MEMBERS
Change is the only element that stays constant in life. And a change is beneficial if it is for good. To bring a change in the
society one has to bring about a change in one-self. With this belief, PBC has started a training program, “Green-
Preneurs” this year.
Green-Preneurs aims at training PBC team members including lower staff about the importance of environment. They
are made aware of the environmental problems like global warming, floods, cyclones, earthquakes etc and the reasons
behind it.
At PBC, we educate them how we, on our part, can do our bit to curtail such problems. We have integrated these green
practices and measures at operational levels. Our housekeeping team uses only green guard certified products for
cleaning.
They also ensure that no water and land contamination takes place while carrying out the process of cleaning at PBC.
Similarly, every department has been instructed to follow some common as well as specific instructions to upscale the
green-o-meter. We motivate people to follow those instructions and keep a close vigilance on the implementation.
Other than this, we also train them about the repercussions of air pollution and the advantages of good air quality. Our
Indoor Air Quality team trains employees about small measures that everyone can execute at their homes to breathe
fresh air and stay healthy.
Green-Preneurs will enter the New Year with more ideas, new developments and new teaching strategies to ensure
that we derive results.

Paharpur Business Centre has published its 7th Corporate Sustainability Report

Paharpur Business Centre has published its 7th Corporate Sustainability Report

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