Billie Lou Sastre Montiel

Barcelona Area, Spain, Barcelona Spain

Social Customer Care Evangelist ★ CoFounder of Sastre Martin ★ Speaker

Advertising / Marketing / PR

✉ billie@sastremartin.com ►► SOCIAL CUSTOMER CARE CONSULTANT Social media is changing the way clients speak to brands transforming customer service from one-way conversations to open, transparent and two-way conversations. Social customer care is more than just answering queries on social media. It’s understanding where and how your customers want to communicate with you, integrate all channels to offer an excellent customer experience and use a social media management tool that helps agents address the needs of their clients to the fullest of its possibilities. ►►UNDERSTANDING LATIN MARKETS Sastre Martín is an agency focused on listening and understanding Latin Markets.