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TABLE OF CONTENTS
2 EXECUTIVE SUMMARY
  IMC Graphic
                           9   MEDIA STRATEGY + CREATIVE EXECUTIonS
                               Television
                               Magazines
                                                                       TAbLE of ConTEnTS

                                                                             26 AGEnT/PAREnT STRATEGY
                                                                               Legacy Club
                                                                                                         1



3 InSPIRATIonS                 Radio                                         28 bUDGET/fLoW CHART
                               Online Advertising
                               Websites, Social Media + Mobile Media
4 RESEARCH STRATEGY            In-Game Advertising
                                                                             30 WHY noTS
  Key Findings
                               Promotional Reality Game
  SWOT Analysis                                                              31 CAMPAIGn METRICS
                               Guerilla Media
                               Campus Media
7 CREATIVE bRIEf                                                             32 bIbLIoGRAPHY/TEAM PAGE
  Positioning Strategy
                           25 CAUSE bRAnDInG
  Creative Triangulation
  State Farm Identity
EXECUTIVE SUMMARY
2          EXECUTIVE SUMMARY

Through online surveys, focus
groups and interviews at
                                                    With this campaign, State Farm
                                                    is again relevant, auto insurance                HIGHLIGHTS of THE CAMPAIGn InCLUDE:
                                                                                                     Implementation of a creative                More than $1 billion target
auto-centric venues like the                        is more important, the value of
DMV and an international auto                       agents is appreciated, and State                 triangulation strategy based on the         impressions over 13 months.
show, it became obvious that                        Farm is seen as a company that                   post graduation “road trip” as a            A partnership with IKEA to promote
auto insurance is a low                             is both price competitive and                    metaphor for life, positioning the agent    renters and auto insurance.
involvement product category.                       “with it”.                                       as the ultimate travel accessory, and       A highly interactive and entertaining
                                                                                                     a memorable battle cry using the            promotional reality game.
In addition, the perceived impor-                   A brand health model was used                    acronym CYA.                                A special program aimed at
tance of auto insurance is mini-                    to demonstrate the campaign’s                    A media strategy that leverages the         parents of Legacy Prospects
mized by overwhelming competitive                   efficacy. An increase of more                    Target audience’s fondness of               and the agents who handle the
advertising focusing on price.                      than 10 points in the brand                      multitasking and demonstrates a new         families’ policy.
                                                    health score translates into a                   level of sophistication in the area of      A unique cause branding
Taking inspiration from sources as                  PoTEnTIAL fIRST YEAR                             digital media.                              campaign that empowers
diverse as Old Spice and Farmville,                                                                  Message placement opportunities             customers and agents to make
                                                    MARkET SHARE GAIn of                             in over 30,000 retail outlets resulting     a difference in their local
the campaign you are about to see
successfully engages the target                     MoRE THAn             2%                         from collaboration with hot brick           communities.
audience in a memorable way.                                                                         and mortar promotional partners.


                                                                                                          CYA Kit
                  College Papers                                                                          E-Perks
                                                                                     Legacy Club
                            MTV U                                                                         Agents                             LeBron
                                          Campus Media
           CYA Roadshow Stops                                                                                                                Online
                                                                                                                            Television
                                                                                                                                             Cable           Amazing Race

                         Agents                                                                                                              Network
                                                                                                                                                                         Road Trippin’ Rally
                                         Good Neighbor 
           Project Champions
                                           Network                                                                                              ThereTown.com            Good Neighbor Network
                                                                                                                                                Statefarm.com            Facebook
                                                                                                                              Websites
                LeBron             Road Trippin’ Rally
                                                                                     State Farm                                                 Agent Template
                               (Promotional Reality Game)
                                                                                  Legacy Prospects
 Promotional Partners

                                                                               Competitors’ Customers                                            Augmented Reality Inserts
                        Facebook                                                                                             National Mags
                                          Mobile & Social                                                                                        Online
                            GPS
                 Smart Phones
                                             Media                                 Not Yet Insured
                                                                                                                                                     Synced Banner Ads
                                                                                                                            Targeted Websites
         Brick & Mortar             Promotional Partners
                                     (Road Trippin’ Rally)
                 Media
                                                                                                                    IKEA

                                                             17 Spot Markets                                        CYA Roadshow
                                                                                  Radio            Guerilla
Y                                                         INSPIRATIONS
    Like all great creative works, this campaign took inspirations from
    a diverse group of brands, companies, people and concepts.
                                                                                                                            InSPIRATIonS                     3




    oLD SPICE                               nIkE+                                   fARMVILLE                               GREY GLobAL’S
    Old Spice is a seventy-year-old         Nike+ teamed up with Apple to           Farmville quickly became the            EMoTIonAL TRIGGERS
    brand that changed its image            create a worldwide community            most popular game application on        All purchase decisions are
    without changing the essence of         among runners. Nike+ builds             Facebook because of its ability to      emotionally based. Grey’s
    the product. Old Spice champions        this community by encouraging           capture the imagination of its users.   Emotional Triggers model says
    the brand’s “experience” by             runners to link their data with other   The game allows users to manage a       there are actually nine triggers
    positioning itself as a big brother     runners and sports enthusiasts.         virtual farm by planting, growing and   that can improve brand relevance
    who doesn’t take himself too            This unique network provides data,      harvesting virtual crops, trees and     and appeal: Pride, Empowerment,
    seriously. Humor became a key           information and a platform for          livestock. The sense of community       Trust, Identification, Familiarity,
    creative asset for this previously      social networking.                      and involvement among friends has       Warmth, Curiosity, Relevance and
    earnest brand.                                                                  now made this game popular with         Approachability. Many of these
                                                                                    people of all ages.                     emotional triggers are consistent
                                                                                                                            with State Farm’s brand personality
                                                                                                                            and provide new insight into
                                                                                                                            how to bring a low interest, low
                                                                                                                            involvement product category to
                                                                                                                            life. Throughout this proposal this
                                                                                                                                    will indicate tactics and
    CHASE CoMMUnITY                         bUD LIGHT– REAL MEn                     THE TRUTH                                       strategies that are
    GIVInG MoDEL                            of GEnIUS                               CAMPAIGn                                consistent with the nine triggers.
    The Chase Community Giving              Through humor and satire Bud            The Truth anti-smoking campaign
    campaign was launched in 2009 to        Light’s “real men of genius” has        has had a huge impact on attitudes
    promote giving on a local level. This   arguably become the best beer           toward smoking. The campaign
    cause branding campaign works           advertising on radio. The audience      presents the facts and allows the
    to get people involved in their local   has expressed such a love for Bud       target audience to interpret and form
    communities by allowing them to         Light’s sense of humor that one         their own opinions. This campaign
    vote for non-profit organizations       spot in particular has grown to         is strongly targeted toward a young
    that they feel deserve funding. The     include a full promotional line of      audience whose behaviors are
    money provided to these local           products. Bud Light has been so         still forming. The strength of this
    charities and community initiatives     successful they now own the All         campaign is in their extremely
    helps to promote positive change        American tradition of tailgating.       creative and thought provoking
    to neighborhoods across the nation                                              guerilla work.
    and around the world.
RESEARCH STRATEGY
     4


    GoALS
                RESEARCH STRATEGY


                                             PRIMARY RESEARCH TECHnIqUES                                                          SEConDARY
                                                                                                                                  RESEARCH
1. Identify strategically significant        foCUS GRoUP                                                                          TECHnIqUES
    characteristics of the target            Helped gain insights about attitudes toward auto insurance and to
    audience’s “ecosystem”                   better understand the target audience’s thought process when it comes
                                             to choosing an auto insurance provider.                                              DATAbASE RESEARCH
2. understand the role of parents in                                                                                              Mintel Reports
    selecting an auto insurance provider                                                                                          MRI
                                             onLInE SURVEYS                                                                       QuantCast
3. understand the issues the target          760 surveys in 37 states                                                             Nielsen
    audience has with agents                                                                                                      Arbitron
4. Identify the key attributes that make     InTERCEPT CAMERA InTERVIEWS                                                          SRDS
    up the target audience’s ideal auto      DMV SuRVEY INTERVIEWS
    insurance company                        Conducted one-on-one interviews with members of our target audience                  InDEPEnDEnT STUDIES
                                             while they were waiting to get their auto registrations, exams, etc.                 INSuRANCE SPECIFIC
5. Learn how State Farm, the                                                                                                      Competitor’s websites
    competition and the insurance                                                                                                 State Farm websites
    category are perceived                   PORTLAND INTERNATIONAL AuTO SHOW
                                             Conducted one-on-one and triad interviews with                                       Insurance articles
6. Identify “best in class” promotional      members of the target audience on the                                                Insurance blogs
    practices within the category and        exhibition floor.                                                                    You Tube
    among brands aimed at the same                                                                                                Facebook
    demographic                              DEQ SuRVEY INTERVIEWS                                                                Twitter
                                             Conducted one-on-one interviews at an
7. Identify media opportunities              Oregon Department of Environmental Quality
                                                                                                                                  ADVERTISING SPECIFIC
                                                                                                                                  Ads of the World
8. Identify high-potential sub-groups        station while members of our target audience
                                             waited for get their emissions test.                                                 The Favorite Website Awards
                                                                                                                                  Web urbanist
9. Identify potential promotional partners                                                                                        uaddit
                                             CONCEPT TESTING
                                             A test sample of 50 in-demo participants completed                                   Collegehumor
                                                                                                              Three generations
                                             a pre-campaign brand health survey and then a follow-up          of State Farm
                                                                                                                                  Nuffy
                                             survey after a short presentation of the campaign.               customers.          Frederik Samuel blog
                                                                                                                                  Hongkiat
                                                                                                                                  Adweek
                                             AGENT INTERVIEWS                                                                     AdFreak
                                             Interviewed State Farm agents and one agent trainee to discuss                       Canadian Design Resource
                                             the target audience and the challenges in marketing to it.                           Toxel
                                                                                                                                  Adoholik
                                                                                                                                  Coolhunter
kEY fInDInGS                         5


1   STRATEGICALLY SIGNIFICANT CHARACTERISTICS OF THE TARGET
    MARKET “ECOSYSTEM”                                                              4   THE KEY ATTRIBuTES THAT MAKE uP THE TARGET AuDIENCE’S IDEAL
                                                                                        AuTO INSuRANCE COMPANY

                                                                                        The top five attributes in descending order of importance:
    The target audience is very tech savvy. They are accustomed to timely
    news and having 24/7 Internet access. They are also accustomed to having              Trustworthy
    a variety of channels to contact businesses.                                          Looks out for my best interests
                                                                                          Responsive to my questions and claims
                                                                                          Best overall value
    They are accustomed to immediate gratification
                                                                                          Contemporary image (“with the times”)
    and will often dismiss product/services that do


                                                                                    5
    not provide it as unimportant. This is especially
                                                                                        HOW THE INSuRANCE CATEGORY IS PERCEIVED
    true of intangibles.
                                                                                         The target audience would rather spend its money on “fun stuff” than
    They are experts in multitasking and often use
                                                                                         insurance. As a result, they often only carry a liability policy.
    media, such as television and the Internet, simultaneously.


2   THE ROLE OF PARENTS IN SELECTING AN AuTO INSuRANCE PROVIDER                          Auto insurance is a low involvement, low importance category.

    The majority of the target audience maintains a very strong relationship with        Insurance is an intangible product. It provides the target audience with no
    their parents. Of the target audience, eight out of ten talk to their parents        sense of immediate gratification and, as a result, they are very susceptible
    daily. Three out of four see their parents once a week.                              to price appeals.

    They are self-conscious about admitting to any influence parents have on             They know they are not very knowledgeable about car insurance but they
    their choosing a car insurance provider.                                             are reluctant to ask questions because they don’t want to appear stupid.


                                                                                    6
                                                                                        HOW THE COMPETITION IS PERCEIVED BY THE TARGET AuDIENCE
    They are reluctant to talk about any financial assistance their parents
    may provide
                                                                                        The target audience feels that current Progressive and


3   THE “ISSuES” THE TARGET AuDIENCE HAS WITH AGENTS                                    Geico advertisements belittle its intelligence.

    Without education or experiencing a situation where they could have really          Progressive and Geico are seen as advertising too much.
    used an agent the target audience doesn’t appreciate the value of agents.           As a result the target audience complains of message
                                                                                        fatigue.The target audience knows Geico and Progressive
    When making important purchase decisions, they prefer to deal with people           spend a lot of money on advertising.
    only slightly older than themselves.
                                                                                        Geico and Progressive sell on price and rarely even
    Dealing with agents is perceived as a hassle. The target audience believes          talk about insurance. Farmers and Allstate advertising
    agents just want to sell them something.                                            is fairly serious. These two different tactics leave
                                                                                        open ground for State Farm to educate the target
    Agents are seen as intimidating.                                                    audience about the importance of car insurance
                                                                                        in a humorous way.
6           SWoT AnALYSIS


7   HOW STATE FARM IS PERCEIVED BY THE TARGET AuDIENCE

    Although State Farm is perceived as a high quality company, it is also
                                                                                     8   HIGH-POTENTIAL SuBGROuPS

                                                                                          “Pro-cos” is a name developed over the course of the campaign to refer
    seen as expensive, old, and not technologically savvy and, therefore,                to typical Progressive and Geico customers who only consider price when
    irrelevant by part of the target audience.                                           shopping for car insurance.

    The “Good Neighbor” line of State Farm’s                                             The high attrition rate of Geico and Progressive customers means these
    slogan is either a hit or a miss with the target                                     “Pro-co” customers will be the most likely to need to find a better insurance
    audience. Approximately 50% of the target                                            company soon.
    audience said they get it if they mentally
    convert neighbor to friend, while 50% of the                                         Farmers and Allstate customers are the least likely to move to State Farm.
    target audience, mostly urbanites who are the
    main target of the campaign, think its cheesy                                        Legacy Prospects are those individuals who have previously been covered
    or creepy.                                                                           under their parent’s State Farm policy but are going to be on their own
                                                                                         policy soon and, therefore, will be searching for an auto insurance company.
    On the other hand, “We’re There” was well
    received by all participants.                                                        Legacy Prospects will also be more likely to become State Farm customers
                                                                                         because of the exposure to the kind of customer service an agent can offer,
                                                                                         as well as the recommendation they receive from their parents.




       STATE fARM—MARCoM SWoT AnALYSIS
       A Marcom SWOT contains only those strengths, weaknesses, opportunities and threats that can be impacted by marketing communication



       STREnGTHS                                WEAknESSES                               oPPoRTUnITIES                                 THREATS
        Overall market share leadership        Low category importance among             Promote the importance of                     Losing the edge of the
        Best in class claims service and       the target audience                       auto insurance                               “Pocket Agent” to Geico
        customer satisfaction                  Low share of voice across all media       Better use of strategic partnerships          Progressive’s increasing
        Best in class smart phone app          Perceived as expensive                    Increase media savviness (promote app.        focus on the agent model
        Best “net value”                       Age discrepancy between the               capabilities, social media, microsites)       Geico and Progressive’s
        70% of people who drop their           young adults and the State                Expose competition’s extremely                high share of voice
        State Farm coverage come back          Farm agents and their office staff        high turnover rate and the marketing          Resistance to agent
        within two years                                                                 practices that cause it.                      experience
        More agents and office personnel                                                 Assume leadership voice in
        than any other insurance company                                                 renters coverage
        Most people in urban settings                                                    Promote bundling of auto and
        live within three miles of the                                                   renters insurance
        closest agent
CREATIVE BRIEF
Potential market share gains will first be reflected in behavioral changes
                                                                               bRoAD CoMMUnICATIonS CHALLEnGE To
                                                                                                                CREATIVE bRIEf                         7



that are positive for State Farm and counter to the competition. Behavioral    oVERCoME:
changes are driven by changes in attitude. Attitudinal changes are driven by     Low involvement category: Most young adults don’t care about
new knowledge gained by the target audience. Following are the objectives        insurance, until they need it. Insurance is an intangible product lacking
for the three components of this hierarchy:                                      instant gratification.
                                                                                 Low visibility: Compared to their competition, State Farm has a very low
                                                                                 share of voice.
bEHAVIoRS To CHAnGE                                                              Lack of connection: The slowness to adopt new marketing technology,
                                                                                 State Farm has gained the image of not staying “with the times.” Plus,
Toward State Farm                          Toward Competitors (Pro-cos)          State Farm’s advertising has not used creative approaches that attract
  Visit ThereTown.com                       Ask informed questions               or resonate with young adults.
  Participate in games and promotions       Share their negative opinions
  Contact an agent                          with peers.
  Join the Legacy Club                                                         SPECIfIC CoMMUnICATIonS CHALLEnGES:
  Bundle auto and renters insurance                                              Insurance is important
  Become a brand advocate                                                        Agents add value
                                                                                 State Farm is price competitive
ATTITUDES To CHAnGE
                                                                               PERCEPTUAL MAP:
Toward State Farm                          Toward Competitors (Pro-cos)        This perceptual map was developed with the assistance of focus groups
 Realize that car insurance is important    Believe competitors want           that discussed the personality and focus of competitive ad campaigns in the
 Believe agent relationships add value      customers to stay ignorant         insurance category. It helped identify the “open ground” in the auto
 Feel that State Farm “has their best       Realize that cheap isn’t           insurance advertising category.
 interests in mind”                         always cheap and easy
 Realize you don’t have to pay more         isn’t always easy
 to get the best
 Believe that sooner or later they will                                                              Allstate
 need their auto insurance

knoWLEDGE To CHAnGE
Toward State Farm                          Toward Competitors (Pro-cos)
 State Farm has great discounts and is      Extremely high rates of
 very price competitive                     customer turnover
 70% of customers that leave State Farm     Lack of local support
 return within two years                    Virtually no community
 Sometimes competitors ask State Farm       involvement
 to process their claims
 State Farm has the best net value
8        CREATIVE bRIEf


PoSITIonInG STRATEGY/CREATIVE                                               ExECuTIONAL CONSIDERATION: In order to be effective, yet consistent with
TRIAnGULATIon:                                                              company values, the campaign must meet the following standards:
The creative strategy revolves around two complementary concepts              Sense of humor             Hip/Contemporary
and a strong battle cry.                                                      Entertaining               Accepting/Approachable
                                                                              Empathetic                 Trustworthy
  ROAD                                                 TRAVEL
  TRIP                                                 ACCESSORY              Leadership voice           Slight sense of urgency
                                                                              Edgy yet tasteful          Authentic/Sincere


                                                                            STATE fARM IDEnTITY

                                                                            ALTERnATIVE LoGo
                             CYA                                            State Farm recently went through a
RoAD TRIP METAPHoR (LIFE IS ONE BIG ROAD TRIP)                              signature revision and that was definitely a step in the
                                                                            right direction. While a new logo was not part of the case
The road trip is a staple of American culture and youth                     deliverables, a new logo is part of this proposal. This new
It’s seen as almost a right of passage                                      logo is very much in keeping with the design school
Offers many opportunities for storytelling                                  reflected by Nike and Apple, two logos with great affinity
Consistent with one State Farm program currently underway                   among young adults. A sample application of the new logo
                                                                            on a few elements is presented, just to show how it could
                                                                            work. In no way would this campaign be dependent on the
TRAVEL ACCESSoRY:                                                           use of this logo or be diminished by not using it.
Position State Farm as a travel accessory rather than a legal necessity
Accessories are high involvement purchases that are more                    SHoRTEnED TAGLInE
appealing to the average consumer than insurance                            As discussed in the key research findings, the
People are willing to spend more time and money on accessories              current eight-word tagline is not particularly
                                                                            strong with this demo. The two strongest
                                                                            words implied by the tagline are “We’re there.”    We’re There.
CYA AS A bATTLE CRY:                                                        Instead of creating a new tagline or not using
CYA is a well-known term for protecting yourself                            the existing one, we propose this shorter,
It also makes a three part battle cry                                       stronger version.

         CoverYourAuto
        CoverYourAssets
          CallYourAgent
CYA is also digital shorthand for See You…which is what State Farm agents
hope to do.
MEDIA & CREATIVE
Contrary to conventional wisdom,
the target audience spends more
                                        MEDIA STRATEGY + CREATIVE EXECUTIonS : TELEVISIon


                                         The overall objective of the media strategy is to achieve a higher level of
                                         visibility across a wide variety of media platforms without the message fatigue
                                                                                                                           TELEVISIon
                                                                                                                                                          9



discretionary time with traditional      associated with Progressive and Geico. A secondary objective is to reduce the     Television should be included
media than with online and mobile        “not with the times” image of the company through the effective use of digital    in the media mix due to the
media. They also spend a great           media as well as a more contemporary brand personality in all media.              high concentration of the target
deal of time multitasking, watching                                                                                        audience exposed to it every
television, surfing the web, or using    THE MEDIA PLAN EMPHASIzES REACH FOR THE FOLLOWING MARKET,                         week. According to an August
a smart phone. This drives the           MEDIA AND MESSAGE FACTORS:                                                        2009 Mintel report:
creative by forcing cross-platform
                                         The brand is well established                                                     11.77 average hours spent
integration between those media
                                         The message is new and simple                                                     watching television each week
and others. According to MRI
                                         The campaign is attempting to make the product more “high involvement”            39% “often or usually” surf the
studies, the target audience is
                                         The product is purchased infrequently                                             Internet while watching television
also heavy users of magazines as
                                         The ads will stand out in the category                                            56.7% live in a household that
well as radio. Overall, the target
                                         New media are being used for the first time                                       subscribes to cable television
audience is heavily engaged in
                                         The message fatigue levels of Geico and Progressive must be avoided
five ad-supported media:
television, Internet, magazines,                                                                                           Network advertising will be
radio, and mobile.                       Reach and frequency goals plus cost efficiency goals are reported with the        limited to CBS for the launch of
                                         media flow chart on page 28.                                                      the promotional game on The
The media strategy will also reflect                                                                                       Amazing Race.
seasonal and regional realities.         THE TOTAL MEDIA MIx INCLuDES:
According to agents interviewed,         Television including network, online and cable                                    CAbLE TELEVISIon
slight seasonal highs occur in           National magazines and corresponding online sites                                 SELECTIonS:
the spring and fall. State Farm is       Internet advertising including social network engagement ads
stronger overall in the Midwest          Website modifications, social media and mobile media
and South and less strong in key         Radio in strategically selected spot markets
markets on both coasts, according        In-game ads
to recent Mintel data.                   Interactive promotional game
                                         Campus media including cable television and newspapers
                                         Two guerilla programs, one being a traveling exhibit and the other a
                                         promotion with IKEA aimed at renters
                                         A direct mail and online membership program aimed at State Farm agents,
                                         Legacy Prospects and their parents
10           TELEVISIon

Online television offers target                     46 percent of 18-24 year olds                    The appeal of online commercials
specific advertising as well as a                   would rather watch a TV show,                    has increased as viewers are given
captive audience for the ad before,                 movie or short video with                        a choice of three different spots
during, and after videos and shows.                 commercials than pay to watch it                 to watch.
                                                    without commercials.




SPoT #1: ACCESSoRY
1.                                        2.                                 3.                                     4.                                      5.




1
1.
                                          2
                                          2.
                                                                             3
                                                                             3.
                                                                                                                    4
                                                                                                                    4.
                                                                                                                                                           55.



     Girls leaving a club walking              One of the girls approaches         John points out the cars              Close up of the rims                    Shot of the lavish interior
     toward a guy, admiring his car.           the guy.                            features.


     Girls leaving a café walking              one of the girls approaches
                                               One of the girls approaches        John points out the cars
                                                                                   John points out the                   Close up of the rims.                   Shot of the interior.
      Girls leaving a club walking                                                                                        Close up of the rims                   Shot of the lavish interior
     towardthe girls: Hey, there’s car.
      One of a guy, admiring his               the guy. Emily.
                                                John: Hey                         car’s features. got the
                                                                                   John: Thanks! I                        John: It comes with 20” sport          John: ...and a Nav/Media
      toward a guy, admiring his car.          the guy.                            features.
      John!                                     Emily: Nice car.                   premium package, it’s tricked          wheels, xenon headlights with          system
                                                                                   out.                                   daytime drving lights...
      Emily: Hey, there’s John!                 John: Hey Emily.                    John: Thanks! I got the               John: It comes with 20''                 John: ...and a nav/Media
     One of the girls: Hey, there’s            John: Hey Emily.
                                                Emily: nice car.                   John: Thanks! I got theit’s
                                                                                    premium package,                     John: Itwheels, Xenon sport
                                                                                                                          sport comes with 20” head-             John: ...and a Nav/Media
                                                                                                                                                                   system
     John!                                     Emily: Nice car.                    premiumout.
                                                                                    tricked package, it’s tricked        wheels,with daytime driving
                                                                                                                          lights xenon headlights with           system
                                                                                   out.                                  daytime drving lights...
                                                                                                                          lights...




6
6.
                                          7
                                          7.
                                                                             8
                                                                             8.
                                                                                                                    9
                                                                                                                    9.
                                                                                                                                                          10 CoverYourAssets
                                                                                                                                                           10.
                                                                                                                                                              CoverYourAuto
                                                                                                                                                                  CYA
                                                                                                                                                                         End Card
6.                                        7.                                 8.                                     9.                                     10.       CallYourAssets
                                                                                                                                                                        Cover Your Agent
                                                                                                                                                                         Cover Your Auto

                                                                                                                                                                   Call YourCYA Agent
                                                                                                                                                                            State Farm
                                                                                                                                                                         End Card
                                                                                                                                                                        Cover Your Auto
     Emily looks quizzingliy atat
     Emily looks quizzingly                    John shrugs and tries to
                                               John trying to impress             Emily turns and walks away.
                                                                                   Emily turns and walks away.           Girls walking away giggling.
                                                                                                                          Girls walking away giggling.           Copyand State Farm logo.
                                                                                                                                                                 Copy and State farm logo.
                                                                                                                                                                       Cover Your Assets
     John.
     John.                                     Emily.
                                               downplay the question                                                                                              Call Your State Farm Agent


     Emily looks quizzingliy at
      Emily: nice but, who’s                   John shrugsIand tries to
                                                John: oh, got something            Emily turns and walks away.
                                                                                    Emily: See ya!                       Girls on the surface online
                                                                                                                          Vo: walking away giggling.             CopyLife is a trip. Travel
                                                                                                                                                                  Vo: and State Farm logo.
     Emily: Nice...but,this?
      insuring all of who’s
     John.                                     downplay Ithe question
                                               John: Oh, got something
                                                cheap online                       Emily: See ya!                        VO: On the surface online
                                                                                                                          insurance sounds great,                VO: Life is one accessory you
                                                                                                                                                                  with the a trip. Travel with
     insuring all of this?                     cheap online
                                                Emily: online!?                                                          insurance sounds great, until
                                                                                                                          until you look under the               the one accessory Cover your
                                                                                                                                                                  can really trust. you can
                                               Emily: Online!?                                                           you look under the hood.
                                                                                                                          hood.                                  really trust. Cover your auto,call
                                                                                                                                                                  auto, cover your assets,
                                                                                                                                                                 cover State farmcall your
                                                                                                                                                                  your your assets, agent.
     Emily: Nice...but, who’s                  John: Oh, I got something           Emily: See ya!                        VO: On the surface online               VO: Life is aagent.
                                                                                                                                                                 State Farm trip. Travel with
     insuring all of this?                     cheap online                                                              insurance sounds great, until           the one accessory you can
                                               Emily: Online!?                                                           you look under the hood.                really trust. Cover your auto,
                                                                                                                                                                 cover your assets, call your
                                                                                                                                                                 State Farm agent.
TELEVISIon                             11


onLInE TELEVISIon SELECTIonS:                                                                                                                                 ANNuAL AuDIENCE
                                                                                                                                                              DELIVERY OBJECTIVES FOR
                                                                                                                                                              NETWORK TV, ONLINE
                                                                                                                                                              VIEWING AND CABLE TV.
Family Guy, The Office,               American Idol, 24,            Lost, Modern Family,             Saturday Night Live, Chuck,                              Target Impressions
The Simpsons, 30 Rock                 Hell’s Kitchen                Scrubs                           Community, The Office                                    241,000,000
                                                                                                                                                              Aggregate TRPs
                                                                                                                                                              730


SPoT #2: RoAD TRIP                       *In produced spot, the role of the agent will be played by LeBron James.
1.                                       2.                               3.                              4.                                                    5.


1
1.
                                       2 2.
                                                                                3
                                                                                3.
                                                                                                                      4
                                                                                                                      4.
                                                                                                                                                              5 5.
                                                                                                                                                                         Artichoke Sign
                                                                                                                                                                         Artichoke Sign

     State Farm agent sitting                 Two guys approach the car.              After nishing a bag of chips          Time lapes - Agent asleep in             Worlds largest artichoke sign
     shotgun in a parked car -                The agent quickly climbs in            the driver tosses the wrapper          the back                                 seen through window.
     State farm agent sitting
     State Farm agent sitting
     cleaning the side view mirror.           Twoback unnoticed the car.
                                                   guys approach the car.
                                              the guys approach and they             After finishing the agent in
                                                                                     After nishing a a bag of
                                                                                     in back, hitting bag of chips          Time lapes - Agent asleep in in
                                                                                                                            Time lapse- Agent asleep                 Worlds largest artichoke
                                                                                                                                                                     Worlds largest artichoke sign
     shotgun in aa parked car
     shotgun in parked car -                  The agent quickly climbs in in
                                              The agent quickly climbs
                                              take o down the road.                  chips the tosses the wrapper
                                                                                     the driver driver tosses the
                                                                                          face                              the back.
                                                                                                                            the back                                 sign seen through window.
                                                                                                                                                                     seen through window.
     cleaning the side view mirror.
     cleaning the side view mirror.           the back unnoticed and they
                                              the back and they take off             wrapper in thethe agent in
                                                                                     in back, hitting back hitting
                                              on theirdown the road.
                                              take o road trip.                      the face in the face.
                                                                                     the agent

     Audio: Agent humming.                     Audio: Mu ed conversation             Audio: munch, munch munch...           Audio: Agent snoring.                    Co-pilot: Wanna check it out?
                                               between the two guys talking
                                                Audio: The two guys                  Driver: Did you catch the game
                                                                                      Driver: munch, munch,                                                          Driver: Sure.
                                                                                                                                                                     Co-pilot: Wanna check it out?
     Audio: Agent humming.                     Audio: thier road trip.
                                               about Mu ed conversation
                                                talking about their                  Audio: munch, munch munch...
                                                                                     last night?
                                                                                      munch                                 Audio: Agent snoring.                    Co-pilot:Sure your roll, you’re
                                                                                                                                                                     Driver: Wanna check it out?
                                                                                                                                                                               Slow
                                               between the two guys talking
                                                road trip.                           Driver: Did you catchgame
                                                                                      Did you catch the the game                                                     Driver: Sure. the exit roll,
                                                                                                                                                                     gonna miss
                                                                                                                                                                     Co-pilot: Slow your
                                               about thier road trip.                last night?
                                                                                      last night?                                                                    Co-pilot: Slow your roll, you’re
                                                                                                                                                                     you’re gonna miss the exit!
                                                                                                                                                                     gonna miss the exit




6
6.
6.                                     7
                                         7.
                                         7.
                                                      Car Crash
                                                                                8
                                                                                8.
                                                                                8.                                    9 CoverYourAssets 10
                                                                                                                       9.
                                                                                                                      9. CoverYourAuto
                                                                                                                                                               10.
                                                                                                                                                               10.

                                                      Car Crash                                                                  CallYourAgent
     The two stare at the giant
      The two guys stare at the               The car slowsto get a a better
                                                The car slows to get better          Agent leans forward between
                                                                                     Agent leans forward between            Copy and State farm Logo.
                                                                                                                            Copy and State Fram Logo                 Agent lowershis clipboard and
                                                                                                                                                                      Agent lowers his clipboard and
     giant artichoke in amazement.
      artichoke in amazement.                 look and gets hit from behind.
                                                lookand gets hit from behind.        the seats and begins
                                                                                     the seats                                                                       his eyes slowlyto the window.
                                                                                                                                                                      his eyes shift shift to the
     The two stare at the giant                The car slows to get a better         Agent leans forward between
                                                                                     explaining what to do                  Copy and State Fram Logo                 Agent lowers his clipboard and
                                                                                                                                                                      window
     artichoke in amazement.                   lookand gets hit from behind.         the seats and begins                                                            his eyes slowly shift to the
      Driver: Whoa... that thing                  Audio: CRUnCH!                      Agent: You guys okay?
                                                                                     explaining what to do                   Vo: Travel with the one                   Agent:...That’s pretty much
                                                                                                                                                                     window
      is HUGE!!!                                                                      Guys: Yeah                             accessory you can really                  it. We will take care of
      Driver: Whoa...that thing is             Audio: CRUNCH!                        Agent: You guys first...
                                                                                      Agent: Good, okay?                    VO: Travel withState farm
                                                                                                                             trust... your the one                     the rest. (Pause) Did you
                                                                                                                                                                      Agent: ...That’s pretty much it,
      HUGE!!                                                                         Guys: Yeah                              agent.
                                                                                                                            accessory you can really trust,            guys see the size of this
                                                                                                                                                                      Sate Farm agents will take care
     Driver: Whoa...that thing is              Audio: CRUNCH!                        Agent: You guys okay?
                                                                                            Good, rst...                    VO: Travel with the one
                                                                                                                            your State Farm agent.                     artichoke!?
                                                                                                                                                                      Agent:rest. (pause) Did you it,
                                                                                                                                                                      of the ...That’s pretty much
     HUGE!!                                                                          Guys: Yeah                             accessory you can really trust,           Sate Farm agents of this care
                                                                                                                                                                      guys see the size will take
                                                                                     Agent: Good, rst...                    your State Farm agent.                    of the rest. (pause) Did you
                                                                                                                                                                      artichoke?
                                                                                                                                                                      guys see the size of this
                                                                                                                                                                      artichoke?
12          MAGAzInES

                                                               MAGAzInES
                                                               Magazines are highly used by our target audience, indexing at 126 and
  until you open it up and see that it’s                       118 in quintiles I and II. Magazines are able to offer a high degree of

  knot cool.
                                                               audience segmentation and selectivity. Other reasons we chose to
                                                               include magazines:

  Finally time to CYA?                                         Average hours spent by 18-24 year olds reading
                                                               magazines each week: 1.50

                                                               18–24 year olds “affected” by a magazine ad
                                                               in the past week: 39%

                                                               The ability to deliver a tactile message to a large number of people




                                                                     get burned.
                                                                     Finally time to CYA?




   Life’s a trip. Travel with the one
   accessory you can really trust...
   Your State Farm Agent

                                                                     Life’s a trip. Travel with the one
                                                                     accessory you can really trust...
                                                                     Your State Farm Agent
                                           www.theretown.com




                                                                     www.theretown.com



                                           We’re There.
                                                                     We’re There.
PRInT AD #1                                                                                                          PRInT AD #2
MAGAzInES                      13

                                       PRInT AD #3

TRADITIonAL AnD onLInE
PRInT SELECTIonS:                           the world turns on you.
                                            Finally time to CYA?




 MAGAZINE




                                          Life’s a trip. Travel with the one
Four full-page bleed inserts feature      accessory you can really trust...
                                          Your State Farm Agent

quirky roadside attractions and
odd things that might happen                                                               www.theretown.com


there. The ad copy is designed to
entertain and make a point about
                                                                                           We’re There.
the importance of dealing with the
right insurance company.
                                             15-minute car insurance sounds good, until                        A webcam interactive road trip map will be on the back of
                                             time is against you.                                              each insert. When the map is held up to a webcam, it will
                                             Finally time to CYA?
ANNuAL AuDIENCE DELIVERY                                                                                       activate hidden content on ThereTown.com.
OBJECTIVES FOR INSERTS
AND ONLINE MAGAzINE
ADVERTISING:
Target Impressions
215,037,000
Aggregate TRPs
652




                                            Life’s a trip.
                                            Travel with the one accessory
                                            you can really trust...Your State Farm Agent




                                            www.theretown.com                               We’re There.



                                       PRInT AD #4
14         RADIo


RADIo                                             SELECTED DAYPARTS AND
                                                  FORMATS:                                                   Seattle
Radio has shown a resurgence                      Weekday, 10:00 am – 3:00 pm
                                                  (109 index)                                              Portland
recently among the target
audience. With more avenues to                    Weekday, 7:00 pm – midnight                                                                                                boston
listen (the car, online streaming and             (180 index)
mp3 players acting as portable FM                 CHR, Country, urban, Alternative                                                                                Philadelphia
players), radio is a good medium for              formats (terrestrial and streaming)                     Sacramento        Denver                        Washington, D.C.
a mobile audience and a good                                                                          San francisco-San Jose
medium to support or follow                       According to a very recent Mintel                                                                                Charlotte
television. A majority of radio                   study, State Farm is strong in
usage is still in the car, making it              mid-America and less so on the                                                                                   Atlanta
                                                                                                              Los Angeles
a contextually relevant medium.                   coasts. Radio is the medium that                                     Phoenix
                                                  provides a regional flexibility. Of the                                                        Dallas
Average hours spent by 18-24                      top 25 MSAs, the map shows where
year olds listening to radio each                 radio will be used.
                                                                                                                                       Houston                               orlando
week: 5.38                                                                                                                                                     Tampa
18-24 year olds “affected” by a
                                                                                                                                                                   Miami
radio ad in the past week: 34%


                                                                                  SPoT                                               ANNuAL AuDIENCE DELIVERY
                                                                                             #2                                      OBJECTIVES FOR SPOT
                                                                                                                                     MARKET RADIO IN 17 MSAS
                                                    1
                                       SPoT #                                    (funn
                                                                                        y
                                                                                                                                     Target Impressions
                                                                                Hey, voice)                                          165,000,000
                                                                                       I just                                        Aggregate TRPs
                                                                               Farm           got b
                                                                                       a             ac
                                                                              mone gent. Tur k from m                                500
                                                                                      y.           ns ou          y Sta
                                                                                                         t I’m          t
                            er:                money.
                                                                             (Laug                              savin e
                 Announc           parents                                 Why
                                                                                     hter f
                                                                                            rom g                     g
                 You to  ok your                                                   yo
                                                                          mone u laughin y on phon
                                                                                                   u
                             ister sfx)                                            y’s no         g?!?
                                                                                                        Savin )
                                                                                                                 e
                  (cash reg                nts car.                       Anno             t funn
                              your pare                                           u
                                                                         At St ncer:
                                                                                                  y!           g
                   You took                                                     at
                   (car sfx)                    ir discou
                                                          nts           ISN’T e Farm, s
                                     take the                                    f             a
                                                                        busin unny…It’s ving mone
                    Now  you can                                               ess!             serio        y
                                agent!                                 Cove                           us
                    and their          ling isn’t
                                                   fun?
                                                                      Asse
                                                                              r you
                                                                                     r Aut
                           said stea              er your                   ts             o,
                     Who
                                      uto, Cov                        State , Call you Cover you
                     Cov er your A            gent.                  hope
                                                                            Farm
                                                                                    ,
                                                                                            r Age
                                                                                                  nt      r
                                 all your A             nd we              to CY we’re the .
                     Assets, C                there…a                               A!           re…a
                                      we’re                                                             nd w
                      Sta te Farm,                                                                            e
                                 CYA
                      hope to
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook
NSAC State Farm Plansbook

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NSAC State Farm Plansbook

  • 1. TABLE OF CONTENTS 2 EXECUTIVE SUMMARY IMC Graphic 9 MEDIA STRATEGY + CREATIVE EXECUTIonS Television Magazines TAbLE of ConTEnTS 26 AGEnT/PAREnT STRATEGY Legacy Club 1 3 InSPIRATIonS Radio 28 bUDGET/fLoW CHART Online Advertising Websites, Social Media + Mobile Media 4 RESEARCH STRATEGY In-Game Advertising 30 WHY noTS Key Findings Promotional Reality Game SWOT Analysis 31 CAMPAIGn METRICS Guerilla Media Campus Media 7 CREATIVE bRIEf 32 bIbLIoGRAPHY/TEAM PAGE Positioning Strategy 25 CAUSE bRAnDInG Creative Triangulation State Farm Identity
  • 2. EXECUTIVE SUMMARY 2 EXECUTIVE SUMMARY Through online surveys, focus groups and interviews at With this campaign, State Farm is again relevant, auto insurance HIGHLIGHTS of THE CAMPAIGn InCLUDE: Implementation of a creative More than $1 billion target auto-centric venues like the is more important, the value of DMV and an international auto agents is appreciated, and State triangulation strategy based on the impressions over 13 months. show, it became obvious that Farm is seen as a company that post graduation “road trip” as a A partnership with IKEA to promote auto insurance is a low is both price competitive and metaphor for life, positioning the agent renters and auto insurance. involvement product category. “with it”. as the ultimate travel accessory, and A highly interactive and entertaining a memorable battle cry using the promotional reality game. In addition, the perceived impor- A brand health model was used acronym CYA. A special program aimed at tance of auto insurance is mini- to demonstrate the campaign’s A media strategy that leverages the parents of Legacy Prospects mized by overwhelming competitive efficacy. An increase of more Target audience’s fondness of and the agents who handle the advertising focusing on price. than 10 points in the brand multitasking and demonstrates a new families’ policy. health score translates into a level of sophistication in the area of A unique cause branding Taking inspiration from sources as PoTEnTIAL fIRST YEAR digital media. campaign that empowers diverse as Old Spice and Farmville, Message placement opportunities customers and agents to make MARkET SHARE GAIn of in over 30,000 retail outlets resulting a difference in their local the campaign you are about to see successfully engages the target MoRE THAn 2% from collaboration with hot brick communities. audience in a memorable way. and mortar promotional partners. CYA Kit College Papers E-Perks Legacy Club MTV U Agents LeBron Campus Media CYA Roadshow Stops Online Television Cable Amazing Race Agents  Network Road Trippin’ Rally Good Neighbor  Project Champions Network ThereTown.com Good Neighbor Network Statefarm.com Facebook Websites LeBron Road Trippin’ Rally State Farm  Agent Template (Promotional Reality Game) Legacy Prospects Promotional Partners Competitors’ Customers Augmented Reality Inserts Facebook National Mags Mobile & Social Online GPS Smart Phones Media Not Yet Insured Synced Banner Ads Targeted Websites Brick & Mortar Promotional Partners (Road Trippin’ Rally) Media IKEA 17 Spot Markets CYA Roadshow Radio Guerilla
  • 3. Y INSPIRATIONS Like all great creative works, this campaign took inspirations from a diverse group of brands, companies, people and concepts. InSPIRATIonS 3 oLD SPICE nIkE+ fARMVILLE GREY GLobAL’S Old Spice is a seventy-year-old Nike+ teamed up with Apple to Farmville quickly became the EMoTIonAL TRIGGERS brand that changed its image create a worldwide community most popular game application on All purchase decisions are without changing the essence of among runners. Nike+ builds Facebook because of its ability to emotionally based. Grey’s the product. Old Spice champions this community by encouraging capture the imagination of its users. Emotional Triggers model says the brand’s “experience” by runners to link their data with other The game allows users to manage a there are actually nine triggers positioning itself as a big brother runners and sports enthusiasts. virtual farm by planting, growing and that can improve brand relevance who doesn’t take himself too This unique network provides data, harvesting virtual crops, trees and and appeal: Pride, Empowerment, seriously. Humor became a key information and a platform for livestock. The sense of community Trust, Identification, Familiarity, creative asset for this previously social networking. and involvement among friends has Warmth, Curiosity, Relevance and earnest brand. now made this game popular with Approachability. Many of these people of all ages. emotional triggers are consistent with State Farm’s brand personality and provide new insight into how to bring a low interest, low involvement product category to life. Throughout this proposal this will indicate tactics and CHASE CoMMUnITY bUD LIGHT– REAL MEn THE TRUTH strategies that are GIVInG MoDEL of GEnIUS CAMPAIGn consistent with the nine triggers. The Chase Community Giving Through humor and satire Bud The Truth anti-smoking campaign campaign was launched in 2009 to Light’s “real men of genius” has has had a huge impact on attitudes promote giving on a local level. This arguably become the best beer toward smoking. The campaign cause branding campaign works advertising on radio. The audience presents the facts and allows the to get people involved in their local has expressed such a love for Bud target audience to interpret and form communities by allowing them to Light’s sense of humor that one their own opinions. This campaign vote for non-profit organizations spot in particular has grown to is strongly targeted toward a young that they feel deserve funding. The include a full promotional line of audience whose behaviors are money provided to these local products. Bud Light has been so still forming. The strength of this charities and community initiatives successful they now own the All campaign is in their extremely helps to promote positive change American tradition of tailgating. creative and thought provoking to neighborhoods across the nation guerilla work. and around the world.
  • 4. RESEARCH STRATEGY 4 GoALS RESEARCH STRATEGY PRIMARY RESEARCH TECHnIqUES SEConDARY RESEARCH 1. Identify strategically significant foCUS GRoUP TECHnIqUES characteristics of the target Helped gain insights about attitudes toward auto insurance and to audience’s “ecosystem” better understand the target audience’s thought process when it comes to choosing an auto insurance provider. DATAbASE RESEARCH 2. understand the role of parents in Mintel Reports selecting an auto insurance provider MRI onLInE SURVEYS QuantCast 3. understand the issues the target 760 surveys in 37 states Nielsen audience has with agents Arbitron 4. Identify the key attributes that make InTERCEPT CAMERA InTERVIEWS SRDS up the target audience’s ideal auto DMV SuRVEY INTERVIEWS insurance company Conducted one-on-one interviews with members of our target audience InDEPEnDEnT STUDIES while they were waiting to get their auto registrations, exams, etc. INSuRANCE SPECIFIC 5. Learn how State Farm, the Competitor’s websites competition and the insurance State Farm websites category are perceived PORTLAND INTERNATIONAL AuTO SHOW Conducted one-on-one and triad interviews with Insurance articles 6. Identify “best in class” promotional members of the target audience on the Insurance blogs practices within the category and exhibition floor. You Tube among brands aimed at the same Facebook demographic DEQ SuRVEY INTERVIEWS Twitter Conducted one-on-one interviews at an 7. Identify media opportunities Oregon Department of Environmental Quality ADVERTISING SPECIFIC Ads of the World 8. Identify high-potential sub-groups station while members of our target audience waited for get their emissions test. The Favorite Website Awards Web urbanist 9. Identify potential promotional partners uaddit CONCEPT TESTING A test sample of 50 in-demo participants completed Collegehumor Three generations a pre-campaign brand health survey and then a follow-up of State Farm Nuffy survey after a short presentation of the campaign. customers. Frederik Samuel blog Hongkiat Adweek AGENT INTERVIEWS AdFreak Interviewed State Farm agents and one agent trainee to discuss Canadian Design Resource the target audience and the challenges in marketing to it. Toxel Adoholik Coolhunter
  • 5. kEY fInDInGS 5 1 STRATEGICALLY SIGNIFICANT CHARACTERISTICS OF THE TARGET MARKET “ECOSYSTEM” 4 THE KEY ATTRIBuTES THAT MAKE uP THE TARGET AuDIENCE’S IDEAL AuTO INSuRANCE COMPANY The top five attributes in descending order of importance: The target audience is very tech savvy. They are accustomed to timely news and having 24/7 Internet access. They are also accustomed to having Trustworthy a variety of channels to contact businesses. Looks out for my best interests Responsive to my questions and claims Best overall value They are accustomed to immediate gratification Contemporary image (“with the times”) and will often dismiss product/services that do 5 not provide it as unimportant. This is especially HOW THE INSuRANCE CATEGORY IS PERCEIVED true of intangibles. The target audience would rather spend its money on “fun stuff” than They are experts in multitasking and often use insurance. As a result, they often only carry a liability policy. media, such as television and the Internet, simultaneously. 2 THE ROLE OF PARENTS IN SELECTING AN AuTO INSuRANCE PROVIDER Auto insurance is a low involvement, low importance category. The majority of the target audience maintains a very strong relationship with Insurance is an intangible product. It provides the target audience with no their parents. Of the target audience, eight out of ten talk to their parents sense of immediate gratification and, as a result, they are very susceptible daily. Three out of four see their parents once a week. to price appeals. They are self-conscious about admitting to any influence parents have on They know they are not very knowledgeable about car insurance but they their choosing a car insurance provider. are reluctant to ask questions because they don’t want to appear stupid. 6 HOW THE COMPETITION IS PERCEIVED BY THE TARGET AuDIENCE They are reluctant to talk about any financial assistance their parents may provide The target audience feels that current Progressive and 3 THE “ISSuES” THE TARGET AuDIENCE HAS WITH AGENTS Geico advertisements belittle its intelligence. Without education or experiencing a situation where they could have really Progressive and Geico are seen as advertising too much. used an agent the target audience doesn’t appreciate the value of agents. As a result the target audience complains of message fatigue.The target audience knows Geico and Progressive When making important purchase decisions, they prefer to deal with people spend a lot of money on advertising. only slightly older than themselves. Geico and Progressive sell on price and rarely even Dealing with agents is perceived as a hassle. The target audience believes talk about insurance. Farmers and Allstate advertising agents just want to sell them something. is fairly serious. These two different tactics leave open ground for State Farm to educate the target Agents are seen as intimidating. audience about the importance of car insurance in a humorous way.
  • 6. 6 SWoT AnALYSIS 7 HOW STATE FARM IS PERCEIVED BY THE TARGET AuDIENCE Although State Farm is perceived as a high quality company, it is also 8 HIGH-POTENTIAL SuBGROuPS “Pro-cos” is a name developed over the course of the campaign to refer seen as expensive, old, and not technologically savvy and, therefore, to typical Progressive and Geico customers who only consider price when irrelevant by part of the target audience. shopping for car insurance. The “Good Neighbor” line of State Farm’s The high attrition rate of Geico and Progressive customers means these slogan is either a hit or a miss with the target “Pro-co” customers will be the most likely to need to find a better insurance audience. Approximately 50% of the target company soon. audience said they get it if they mentally convert neighbor to friend, while 50% of the Farmers and Allstate customers are the least likely to move to State Farm. target audience, mostly urbanites who are the main target of the campaign, think its cheesy Legacy Prospects are those individuals who have previously been covered or creepy. under their parent’s State Farm policy but are going to be on their own policy soon and, therefore, will be searching for an auto insurance company. On the other hand, “We’re There” was well received by all participants. Legacy Prospects will also be more likely to become State Farm customers because of the exposure to the kind of customer service an agent can offer, as well as the recommendation they receive from their parents. STATE fARM—MARCoM SWoT AnALYSIS A Marcom SWOT contains only those strengths, weaknesses, opportunities and threats that can be impacted by marketing communication STREnGTHS WEAknESSES oPPoRTUnITIES THREATS Overall market share leadership Low category importance among Promote the importance of Losing the edge of the Best in class claims service and the target audience auto insurance “Pocket Agent” to Geico customer satisfaction Low share of voice across all media Better use of strategic partnerships Progressive’s increasing Best in class smart phone app Perceived as expensive Increase media savviness (promote app. focus on the agent model Best “net value” Age discrepancy between the capabilities, social media, microsites) Geico and Progressive’s 70% of people who drop their young adults and the State Expose competition’s extremely high share of voice State Farm coverage come back Farm agents and their office staff high turnover rate and the marketing Resistance to agent within two years practices that cause it. experience More agents and office personnel Assume leadership voice in than any other insurance company renters coverage Most people in urban settings Promote bundling of auto and live within three miles of the renters insurance closest agent
  • 7. CREATIVE BRIEF Potential market share gains will first be reflected in behavioral changes bRoAD CoMMUnICATIonS CHALLEnGE To CREATIVE bRIEf 7 that are positive for State Farm and counter to the competition. Behavioral oVERCoME: changes are driven by changes in attitude. Attitudinal changes are driven by Low involvement category: Most young adults don’t care about new knowledge gained by the target audience. Following are the objectives insurance, until they need it. Insurance is an intangible product lacking for the three components of this hierarchy: instant gratification. Low visibility: Compared to their competition, State Farm has a very low share of voice. bEHAVIoRS To CHAnGE Lack of connection: The slowness to adopt new marketing technology, State Farm has gained the image of not staying “with the times.” Plus, Toward State Farm Toward Competitors (Pro-cos) State Farm’s advertising has not used creative approaches that attract Visit ThereTown.com Ask informed questions or resonate with young adults. Participate in games and promotions Share their negative opinions Contact an agent with peers. Join the Legacy Club SPECIfIC CoMMUnICATIonS CHALLEnGES: Bundle auto and renters insurance Insurance is important Become a brand advocate Agents add value State Farm is price competitive ATTITUDES To CHAnGE PERCEPTUAL MAP: Toward State Farm Toward Competitors (Pro-cos) This perceptual map was developed with the assistance of focus groups Realize that car insurance is important Believe competitors want that discussed the personality and focus of competitive ad campaigns in the Believe agent relationships add value customers to stay ignorant insurance category. It helped identify the “open ground” in the auto Feel that State Farm “has their best Realize that cheap isn’t insurance advertising category. interests in mind” always cheap and easy Realize you don’t have to pay more isn’t always easy to get the best Believe that sooner or later they will Allstate need their auto insurance knoWLEDGE To CHAnGE Toward State Farm Toward Competitors (Pro-cos) State Farm has great discounts and is Extremely high rates of very price competitive customer turnover 70% of customers that leave State Farm Lack of local support return within two years Virtually no community Sometimes competitors ask State Farm involvement to process their claims State Farm has the best net value
  • 8. 8 CREATIVE bRIEf PoSITIonInG STRATEGY/CREATIVE ExECuTIONAL CONSIDERATION: In order to be effective, yet consistent with TRIAnGULATIon: company values, the campaign must meet the following standards: The creative strategy revolves around two complementary concepts Sense of humor Hip/Contemporary and a strong battle cry. Entertaining Accepting/Approachable Empathetic Trustworthy ROAD TRAVEL TRIP ACCESSORY Leadership voice Slight sense of urgency Edgy yet tasteful Authentic/Sincere STATE fARM IDEnTITY ALTERnATIVE LoGo CYA State Farm recently went through a RoAD TRIP METAPHoR (LIFE IS ONE BIG ROAD TRIP) signature revision and that was definitely a step in the right direction. While a new logo was not part of the case The road trip is a staple of American culture and youth deliverables, a new logo is part of this proposal. This new It’s seen as almost a right of passage logo is very much in keeping with the design school Offers many opportunities for storytelling reflected by Nike and Apple, two logos with great affinity Consistent with one State Farm program currently underway among young adults. A sample application of the new logo on a few elements is presented, just to show how it could work. In no way would this campaign be dependent on the TRAVEL ACCESSoRY: use of this logo or be diminished by not using it. Position State Farm as a travel accessory rather than a legal necessity Accessories are high involvement purchases that are more SHoRTEnED TAGLInE appealing to the average consumer than insurance As discussed in the key research findings, the People are willing to spend more time and money on accessories current eight-word tagline is not particularly strong with this demo. The two strongest words implied by the tagline are “We’re there.” We’re There. CYA AS A bATTLE CRY: Instead of creating a new tagline or not using CYA is a well-known term for protecting yourself the existing one, we propose this shorter, It also makes a three part battle cry stronger version. CoverYourAuto CoverYourAssets CallYourAgent CYA is also digital shorthand for See You…which is what State Farm agents hope to do.
  • 9. MEDIA & CREATIVE Contrary to conventional wisdom, the target audience spends more MEDIA STRATEGY + CREATIVE EXECUTIonS : TELEVISIon The overall objective of the media strategy is to achieve a higher level of visibility across a wide variety of media platforms without the message fatigue TELEVISIon 9 discretionary time with traditional associated with Progressive and Geico. A secondary objective is to reduce the Television should be included media than with online and mobile “not with the times” image of the company through the effective use of digital in the media mix due to the media. They also spend a great media as well as a more contemporary brand personality in all media. high concentration of the target deal of time multitasking, watching audience exposed to it every television, surfing the web, or using THE MEDIA PLAN EMPHASIzES REACH FOR THE FOLLOWING MARKET, week. According to an August a smart phone. This drives the MEDIA AND MESSAGE FACTORS: 2009 Mintel report: creative by forcing cross-platform The brand is well established 11.77 average hours spent integration between those media The message is new and simple watching television each week and others. According to MRI The campaign is attempting to make the product more “high involvement” 39% “often or usually” surf the studies, the target audience is The product is purchased infrequently Internet while watching television also heavy users of magazines as The ads will stand out in the category 56.7% live in a household that well as radio. Overall, the target New media are being used for the first time subscribes to cable television audience is heavily engaged in The message fatigue levels of Geico and Progressive must be avoided five ad-supported media: television, Internet, magazines, Network advertising will be radio, and mobile. Reach and frequency goals plus cost efficiency goals are reported with the limited to CBS for the launch of media flow chart on page 28. the promotional game on The The media strategy will also reflect Amazing Race. seasonal and regional realities. THE TOTAL MEDIA MIx INCLuDES: According to agents interviewed, Television including network, online and cable CAbLE TELEVISIon slight seasonal highs occur in National magazines and corresponding online sites SELECTIonS: the spring and fall. State Farm is Internet advertising including social network engagement ads stronger overall in the Midwest Website modifications, social media and mobile media and South and less strong in key Radio in strategically selected spot markets markets on both coasts, according In-game ads to recent Mintel data. Interactive promotional game Campus media including cable television and newspapers Two guerilla programs, one being a traveling exhibit and the other a promotion with IKEA aimed at renters A direct mail and online membership program aimed at State Farm agents, Legacy Prospects and their parents
  • 10. 10 TELEVISIon Online television offers target 46 percent of 18-24 year olds The appeal of online commercials specific advertising as well as a would rather watch a TV show, has increased as viewers are given captive audience for the ad before, movie or short video with a choice of three different spots during, and after videos and shows. commercials than pay to watch it to watch. without commercials. SPoT #1: ACCESSoRY 1. 2. 3. 4. 5. 1 1. 2 2. 3 3. 4 4. 55. Girls leaving a club walking One of the girls approaches John points out the cars Close up of the rims Shot of the lavish interior toward a guy, admiring his car. the guy. features. Girls leaving a café walking one of the girls approaches One of the girls approaches John points out the cars John points out the Close up of the rims. Shot of the interior. Girls leaving a club walking Close up of the rims Shot of the lavish interior towardthe girls: Hey, there’s car. One of a guy, admiring his the guy. Emily. John: Hey car’s features. got the John: Thanks! I John: It comes with 20” sport John: ...and a Nav/Media toward a guy, admiring his car. the guy. features. John! Emily: Nice car. premium package, it’s tricked wheels, xenon headlights with system out. daytime drving lights... Emily: Hey, there’s John! John: Hey Emily. John: Thanks! I got the John: It comes with 20'' John: ...and a nav/Media One of the girls: Hey, there’s John: Hey Emily. Emily: nice car. John: Thanks! I got theit’s premium package, John: Itwheels, Xenon sport sport comes with 20” head- John: ...and a Nav/Media system John! Emily: Nice car. premiumout. tricked package, it’s tricked wheels,with daytime driving lights xenon headlights with system out. daytime drving lights... lights... 6 6. 7 7. 8 8. 9 9. 10 CoverYourAssets 10. CoverYourAuto CYA End Card 6. 7. 8. 9. 10. CallYourAssets Cover Your Agent Cover Your Auto Call YourCYA Agent State Farm End Card Cover Your Auto Emily looks quizzingliy atat Emily looks quizzingly John shrugs and tries to John trying to impress Emily turns and walks away. Emily turns and walks away. Girls walking away giggling. Girls walking away giggling. Copyand State Farm logo. Copy and State farm logo. Cover Your Assets John. John. Emily. downplay the question Call Your State Farm Agent Emily looks quizzingliy at Emily: nice but, who’s John shrugsIand tries to John: oh, got something Emily turns and walks away. Emily: See ya! Girls on the surface online Vo: walking away giggling. CopyLife is a trip. Travel Vo: and State Farm logo. Emily: Nice...but,this? insuring all of who’s John. downplay Ithe question John: Oh, got something cheap online Emily: See ya! VO: On the surface online insurance sounds great, VO: Life is one accessory you with the a trip. Travel with insuring all of this? cheap online Emily: online!? insurance sounds great, until until you look under the the one accessory Cover your can really trust. you can Emily: Online!? you look under the hood. hood. really trust. Cover your auto,call auto, cover your assets, cover State farmcall your your your assets, agent. Emily: Nice...but, who’s John: Oh, I got something Emily: See ya! VO: On the surface online VO: Life is aagent. State Farm trip. Travel with insuring all of this? cheap online insurance sounds great, until the one accessory you can Emily: Online!? you look under the hood. really trust. Cover your auto, cover your assets, call your State Farm agent.
  • 11. TELEVISIon 11 onLInE TELEVISIon SELECTIonS: ANNuAL AuDIENCE DELIVERY OBJECTIVES FOR NETWORK TV, ONLINE VIEWING AND CABLE TV. Family Guy, The Office, American Idol, 24, Lost, Modern Family, Saturday Night Live, Chuck, Target Impressions The Simpsons, 30 Rock Hell’s Kitchen Scrubs Community, The Office 241,000,000 Aggregate TRPs 730 SPoT #2: RoAD TRIP *In produced spot, the role of the agent will be played by LeBron James. 1. 2. 3. 4. 5. 1 1. 2 2. 3 3. 4 4. 5 5. Artichoke Sign Artichoke Sign State Farm agent sitting Two guys approach the car. After nishing a bag of chips Time lapes - Agent asleep in Worlds largest artichoke sign shotgun in a parked car - The agent quickly climbs in the driver tosses the wrapper the back seen through window. State farm agent sitting State Farm agent sitting cleaning the side view mirror. Twoback unnoticed the car. guys approach the car. the guys approach and they After finishing the agent in After nishing a a bag of in back, hitting bag of chips Time lapes - Agent asleep in in Time lapse- Agent asleep Worlds largest artichoke Worlds largest artichoke sign shotgun in aa parked car shotgun in parked car - The agent quickly climbs in in The agent quickly climbs take o down the road. chips the tosses the wrapper the driver driver tosses the face the back. the back sign seen through window. seen through window. cleaning the side view mirror. cleaning the side view mirror. the back unnoticed and they the back and they take off wrapper in thethe agent in in back, hitting back hitting on theirdown the road. take o road trip. the face in the face. the agent Audio: Agent humming. Audio: Mu ed conversation Audio: munch, munch munch... Audio: Agent snoring. Co-pilot: Wanna check it out? between the two guys talking Audio: The two guys Driver: Did you catch the game Driver: munch, munch, Driver: Sure. Co-pilot: Wanna check it out? Audio: Agent humming. Audio: thier road trip. about Mu ed conversation talking about their Audio: munch, munch munch... last night? munch Audio: Agent snoring. Co-pilot:Sure your roll, you’re Driver: Wanna check it out? Slow between the two guys talking road trip. Driver: Did you catchgame Did you catch the the game Driver: Sure. the exit roll, gonna miss Co-pilot: Slow your about thier road trip. last night? last night? Co-pilot: Slow your roll, you’re you’re gonna miss the exit! gonna miss the exit 6 6. 6. 7 7. 7. Car Crash 8 8. 8. 9 CoverYourAssets 10 9. 9. CoverYourAuto 10. 10. Car Crash CallYourAgent The two stare at the giant The two guys stare at the The car slowsto get a a better The car slows to get better Agent leans forward between Agent leans forward between Copy and State farm Logo. Copy and State Fram Logo Agent lowershis clipboard and Agent lowers his clipboard and giant artichoke in amazement. artichoke in amazement. look and gets hit from behind. lookand gets hit from behind. the seats and begins the seats his eyes slowlyto the window. his eyes shift shift to the The two stare at the giant The car slows to get a better Agent leans forward between explaining what to do Copy and State Fram Logo Agent lowers his clipboard and window artichoke in amazement. lookand gets hit from behind. the seats and begins his eyes slowly shift to the Driver: Whoa... that thing Audio: CRUnCH! Agent: You guys okay? explaining what to do Vo: Travel with the one Agent:...That’s pretty much window is HUGE!!! Guys: Yeah accessory you can really it. We will take care of Driver: Whoa...that thing is Audio: CRUNCH! Agent: You guys first... Agent: Good, okay? VO: Travel withState farm trust... your the one the rest. (Pause) Did you Agent: ...That’s pretty much it, HUGE!! Guys: Yeah agent. accessory you can really trust, guys see the size of this Sate Farm agents will take care Driver: Whoa...that thing is Audio: CRUNCH! Agent: You guys okay? Good, rst... VO: Travel with the one your State Farm agent. artichoke!? Agent:rest. (pause) Did you it, of the ...That’s pretty much HUGE!! Guys: Yeah accessory you can really trust, Sate Farm agents of this care guys see the size will take Agent: Good, rst... your State Farm agent. of the rest. (pause) Did you artichoke? guys see the size of this artichoke?
  • 12. 12 MAGAzInES MAGAzInES Magazines are highly used by our target audience, indexing at 126 and until you open it up and see that it’s 118 in quintiles I and II. Magazines are able to offer a high degree of knot cool. audience segmentation and selectivity. Other reasons we chose to include magazines: Finally time to CYA? Average hours spent by 18-24 year olds reading magazines each week: 1.50 18–24 year olds “affected” by a magazine ad in the past week: 39% The ability to deliver a tactile message to a large number of people get burned. Finally time to CYA? Life’s a trip. Travel with the one accessory you can really trust... Your State Farm Agent Life’s a trip. Travel with the one accessory you can really trust... Your State Farm Agent www.theretown.com www.theretown.com We’re There. We’re There. PRInT AD #1 PRInT AD #2
  • 13. MAGAzInES 13 PRInT AD #3 TRADITIonAL AnD onLInE PRInT SELECTIonS: the world turns on you. Finally time to CYA? MAGAZINE Life’s a trip. Travel with the one Four full-page bleed inserts feature accessory you can really trust... Your State Farm Agent quirky roadside attractions and odd things that might happen www.theretown.com there. The ad copy is designed to entertain and make a point about We’re There. the importance of dealing with the right insurance company. 15-minute car insurance sounds good, until A webcam interactive road trip map will be on the back of time is against you. each insert. When the map is held up to a webcam, it will Finally time to CYA? ANNuAL AuDIENCE DELIVERY activate hidden content on ThereTown.com. OBJECTIVES FOR INSERTS AND ONLINE MAGAzINE ADVERTISING: Target Impressions 215,037,000 Aggregate TRPs 652 Life’s a trip. Travel with the one accessory you can really trust...Your State Farm Agent www.theretown.com We’re There. PRInT AD #4
  • 14. 14 RADIo RADIo SELECTED DAYPARTS AND FORMATS: Seattle Radio has shown a resurgence Weekday, 10:00 am – 3:00 pm (109 index) Portland recently among the target audience. With more avenues to Weekday, 7:00 pm – midnight boston listen (the car, online streaming and (180 index) mp3 players acting as portable FM CHR, Country, urban, Alternative Philadelphia players), radio is a good medium for formats (terrestrial and streaming) Sacramento Denver Washington, D.C. a mobile audience and a good San francisco-San Jose medium to support or follow According to a very recent Mintel Charlotte television. A majority of radio study, State Farm is strong in usage is still in the car, making it mid-America and less so on the Atlanta Los Angeles a contextually relevant medium. coasts. Radio is the medium that Phoenix provides a regional flexibility. Of the Dallas Average hours spent by 18-24 top 25 MSAs, the map shows where year olds listening to radio each radio will be used. Houston orlando week: 5.38 Tampa 18-24 year olds “affected” by a Miami radio ad in the past week: 34% SPoT ANNuAL AuDIENCE DELIVERY #2 OBJECTIVES FOR SPOT MARKET RADIO IN 17 MSAS 1 SPoT # (funn y Target Impressions Hey, voice) 165,000,000 I just Aggregate TRPs Farm got b a ac mone gent. Tur k from m 500 y. ns ou y Sta t I’m t er: money. (Laug savin e Announc parents Why hter f rom g g You to ok your yo mone u laughin y on phon u ister sfx) y’s no g?!? Savin ) e (cash reg nts car. Anno t funn your pare u At St ncer: y! g You took at (car sfx) ir discou nts ISN’T e Farm, s take the f a busin unny…It’s ving mone Now you can ess! serio y agent! Cove us and their ling isn’t fun? Asse r you r Aut said stea er your ts o, Who uto, Cov State , Call you Cover you Cov er your A gent. hope Farm , r Age nt r all your A nd we to CY we’re the . Assets, C there…a A! re…a we’re nd w Sta te Farm, e CYA hope to