DNB Finans Puts Car Lease Customers in the Driver's Seat with Online Business Intelligence from Actuate. BIRT-based BI reporting solution gives business customers unique insight into their car-related costs – from fuel consumption to CO2 emissions – proving a powerful differentiator.

1. Case
Study
DNB Finans Puts Car Lease Customers
in the Driver’s Seat with Online BI from Actuate > Company profile
“BIRT is extremely intuitive and easy to use, so adoption has exceeded all expectations.” Leading Nordic finance
company, the subsidiary of a
— Claus Wittrup Hansen, DNB Finans
Top 25 European bank.
DNB Bank Group in Norway is Scandinavia’s To this end, the Autolease division of DNB > Challenges
second largest bank, employs 13,430 people Finans wanted to deepen and broaden the • Expand on existing car
and manages total assets worth 250 billion Business Intelligence it provided its clients, configurator application to
Euros. and make this available to different types provide information useful to
of users within customer organizations to various levels of business
Its subsidiary, DNB Finans, is one of the • Provide customers with up-
address their individual needs.
largest finance companies in the Nordic to-date statistics to help track
region, with offices in all major Scandinavian DNB Finans already had an existing car car-related costs
cities as well as a number of regional centers. configurator application for its auto-leasing • Offer easy-to-use reporting
In the private sector, the organization has business, enabling existing and new clients to and analysis functionality
a dominant position in the car financing choose and configure a car and then obtain customizable to each user type
market with more than 300,000 financed a personalized quote online. “Although this
vehicles in its portfolio. It also provides was a useful tool in its own right, it was used > solution
information technology financing, vehicle mainly by car-scheme administrators and ActuateOne, working in
fleet management and factoring to the accountants,” notes Claus Wittrup Hansen at conjunction with existing auto-
public sector. DNB Finans. “We felt that we had information lease application
that could add value at many more levels of a
Challenge business, for example to executives who need
high-level finance and cost reports.”
> business benefits
• Increased activity on the car
To maintain its edge in a competitive market, As a natural extension to its existing car-lease financing system by 31 percent
DNB Finans is always looking for new ways to application, DNB Finans wanted to provide • Better visibility into costs
add value for its customers. With economic customers with up-to-date statistics to help for customers
pressures across Europe, the most valued them keep track of all car-related costs – • Custom reporting capabilities
services it can offer are those that help including information about fuel use, garage for 30,000 leased car customers
businesses control costs by providing greater costs, CO2 emissions, leasing costs, mileage
visibility on their spending. constraints, damage reports, status reports

2. Case Study: DNB Finans
and fraud alerts. It also wanted to be able reports – generated as Excel output by BIRT –
to establish appropriate, customized client that users can choose from.
cost-center structures so that customers
A further requirement was the provision of
would be able to monitor activity and
an ad-hoc reporting capability for analytical
resource consumption by business unit.
purposes; ReportSoft has implemented
Given the sheer number and range of Actuate’s out-of-the-box solution, which
intended users, it was important to DNB allows DNB Finans clients to select particular “Our customers now have
Finans not only that the software would columns and rows and compile their own early visibility on issues such as
be easy to use without training – the reports.
goal was to achieve a user experience excessive mileage or fuel-related
The Actuate BI solution, which sits on
akin to Facebook and other modern web fraud, and the ability to pinpoint
top of DNB Finans’s existing auto-lease
applications – but that the reporting and
application, is now being heavily marketed the business units responsible.
analysis interface could be easily modified to
in all of Scandinavia to boost its car financing
suit each type of user. This enhances their ability to
business and to promote the DNB brand as
a whole. act, and is likely to increase
Solution their loyalty to us because we
DNB Finans approached ReportSoft, Benefits provide them with this valuable
Actuate’s exclusive reseller partner in the business information. For us,
As a result of the deployment, which was
Nordic and Benelux region, seeking access
shortlisted for a European Software Excellence this is a significant competitive
to the company’s expertise in powerful
Award, DNB Finans has seen customer
and flexible Business Intelligence (BI) and differentiator.”
satisfaction levels soar. These have risen from
reporting software.
4.4 to 5.1 on a scale of 1 to 6 for ‘quality of — Claus Wittrup Hansen,
Based on Actuate’s powerful BI and reporting reporting solution.’ Significantly, the new DNB Finans
platform, ActuateOne, and the open source Actuate system has also drawn an additional
BIRT development environment that 31 percent in user logins, markedly increasing
underpins it, ReportSoft has provided DNB activity on the car financing system.
Finans with a unique BI reporting solution
DNB Finans anticipates a return of investment
that will be used ultimately by more than
within 2.5 years, and notes that the business
30,000 leased car customers.
model provides for pay-on-use reports.
The solution is highly intuitive to use,
Thanks to the advanced Actuate reporting
featuring colorful visual representations of
capabilities, DNB Finans’s clients can now
the data, including individual dashboards for
monitor and control car-related costs at an
all users and a number of logical controls for
unprecedented level. “Our customers now
fraud detection and easy administration of
have early visibility of issues such as excessive
the car fleets.
mileage or fuel-related fraud, and the ability
The solution includes discrete levels to pinpoint the business units responsible,”
of security so that clients can see only Claus Wittrup Hansen explains. “This enhances
the information they are authorized to their ability to act, and is likely to increase their
view. Users can choose which reporting loyalty to us because we provide them with
components appear on their individual this valuable business information. For us, this
dashboards. Actuate’s BIRT dashboard is a significant competitive differentiator.”
technology allows users to drag report
In the initial roll-out, the Actuate system
components onto their personal dashboards.
catered for custom reports for more than
The solution contains some 10 reporting
10,000 users, generated in their choice of
components and 10 detailed drill-down
2

3. formats – Excel spreadsheet, PDF and via Actuate: The BIRT Company
the Web, with comprehensive drill-down
Actuate – The BIRT Company™ – founded the
capabilities, allowing individual users to
BIRT open source project, which serves as
determine the information they want to
the foundation of ActuateOne®. ActuateOne
see and how it is presented. Management
applications deliver the most insights to the
reporting, custom reporting intervals and
most people – ensuring organizations are
scheduled reporting are all supported. “The superior power, flexibility
ready for Big Data and touch devices.
The next steps will be to integrate the and simplicity of ActuateOne
ActuateOne empowers developers to
reporting platform with other business
deploy business analytics and customer brought unique value to the DNB
applications, to further enhance the value
communications applications with one BIRT
provided to customers, and to deliver the Finans project. I don’t know any
design to access any data, provide one user
content via a customer reporting portal. other solution that could have
experience for any user, supported by one
DNB Finans anticipates that the reporting platform for any cloud, on-premise or touch delivered the same results.”
platform will soon be deployed to all 30,000 device deployment.
— Henrik Vester Christensen,
of its customers. “BIRT is extremely intuitive
and easy to use, so adoption has exceeded all Chairman, ReportSoft
expectations,” Claus Wittrup Hansen concludes.
Commenting on the importance of Actuate’s
technology to the project, Henrik Vester
Christensen, chairman of ReportSoft, says, “The
superior power, flexibility and simplicity of
ActuateOne brought unique value to the DNB
Finans project. I don’t know any other solution
that could have delivered the same results.”
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