1.
ภาษาอังกฤษเบ้อืงต้น
สา หรับมัคคุเทศก์อาสา
อ.ดร. ศศิษยา แสงผึ้ง
3 ก.ค. 2557

2.
Volunteer Guides
 You are not working for
profit. You may or may not
get paid by tourists or the
organisation.
We are not only looking at a
tour group. We may have to
serve several groups of FIT.

3.
Structure of this session
 Introduction
 Greeting/ opening the conversation
 Giving Directions
Talking about food
Talking about culture
 In case of emergency

4.
I. Introduction

5.
ภาษาอังกฤษ..
ง่ายนิดเดียว..

6.
Why is it important for a
volunteer guide to speak
fluent English?
We are volunteer. Our priority is
‘conflict resolution’
Avoid misunderstanding
However, we need to understand our
guests…They are not always native
English speakers.

7.
Different English Accents
 British English
 American English
 European English
 Australian English
 Singlish
 South Asian English
 Chinese English
 And so on………….

8.
British Vs American Accent
 Either, Neither
 Water, better, bottom, notice
 Garage, adult, vaccine
 Tomato
 Hostile, fertile, versatile, mobile
 Bath, laugh, class, chance, ask, after, can’t,
example
 Compare British and American pronunciation
at http://www.thefreedictionary.com

9.
Vocabulary
 Mobile (Br) Vs cell phone (A)
Underground /tube (Br) Vs
Subway (A)
Vacuum Cleaner (A) Vs Hoover (Br)
 French Fries (A) Vs Chips (Br)
Trash (A) Vs Rubbish (Br)

10.
What obstructs you from
speaking English?
 Inconfidence?
My vocabulary
My accent
My grammar
 Getting lost in the conversation?
 I don’t understand a thing
I do understand, but I find it hard to
generate a conversation

11.
So…
 Relaxed…..
 English is just a common
language. It’s fine if your
grammar or vocabulary
are wrong.
 Read around…General
knowledge helps you
speak better English

12.
Sub นรก
Fire in the hole: ไฟอยู่ในหลุม/ระวังระเบดิ
 Mayday! Mayday!: วันแรงงาน/ ช่วยด้วย
To meet customers’ expectation
เพื่อออกไปพบลูกค้าที่คาดหวัง/ เพื่อตอบสนองความ
คาดหวังของลูกค้า
 อื่นๆ อีกมากมาย

13.
Before We Actually Start
 Pronouns: Use the terms Sir and
Ma’am, when needed
Repeat their names, if you
remember, to make an impression
Thank you and Sorry are the keys
to win their hearts
Smile…be positive, that’s the
selling point of Thais !!!

14.
Does Accent Matter??
Yes, to some extent
 But don’t worry if you don’t have
a BBC’s or CNN’s accent…
Make sure you stress at the right
place and pronounce correctly.

15.
Stressing
Photographer
 Italy, Italian
Dormitory (Br. Eng: University Hall )
Conservatory, Observatory
Exagerate
Globalisation/ globalization
www.thefreedictionary.com can help…

16.
II. Greeting

17.
Greeting
Don’t forget we are
representative of our
country/ province.
They may approach
you. Otherwise, you
can approach them.

18.
Greeting/ opening the
conversation
 First Impression
 Normal Conversation: Good morning,
Hello, Good day Sir, etc….
 Use local greeting expressions, if you
can
 Request or interruption: Excuse me, Sir/
Ma’am
 Do not touch them physically. Some of
them mind….

19.
III. Giving Directions

20.
Giving Directions
Individual tourists may
sometimes get lost no matter
how modern the mobile
applications are nowadays.
Of course, there are both
technophiles and technophobias

21.
Location Asking
 Excuse me, can you
tell me where the
closest ‘Boots
Store’ is please?
 Excuse me, do you
know how I can get
to the Sunday
Market?

22.
Asking for Directions
 Could you please tell me how to get
to…..?
 Do you know where…….. is?
 Are we on the right way for……..?
 Can you show me on the map
where…….. is?
 How far is it to……. From here?

23.
How do you respond to such
questions?
GPS, map: make use of new
technology
 Thinking of an obvious landmark
nearby and explain
 Get them a Song-Taew and make
sure the driver know where they are
going to

24.
Vocabulary
 Turn left, Turn right, Keep going, Straight
on, continue straight, make a u-turn,
follow the sign for……
 Junction, crossroad, roundabout, dead
end, fork
 Take this road, take the first street on the
left, continue straight
 Go over/ under the bridge
 Go over the roundabout, take the second
exit at the roundabout

25.
It will be on your left/ right
It’s right ahead of you

26.
IV Explaining Thai Dishes

27.
Explaining Thai dishes
Yes, tourists
have to eat at
some point !!!
 Make sure
they get what
they want…

28.
What is Thailand’s main dietary
staple?
Rice
 Sticky Rice ข้าวเหนียว, Jasmine
Rice ข้าวหอมมะลิ, Boiled Rice
ข้าวต้ม, Steamed Rice ข้าวสวย,
Coconut Rice ข้าวมัน
Are you not bored of rice? You
have rice for breakfast, lunch and
for dinner…every meal indeed…

29.
Rice Dishes
 Congee/ Rice Porridge โจ๊ก
 Fried Rice with shrimp paste ข้าวคลุกกะปิ
 Bolied Chicken on Coconut Rice/
Hainanese Chicken with rice ข้าวมันไก่

30.
Thai-chinese style dishes
 Hainanese Chicken with rice (boiled
chicken with rice) ข้าวมันไก่
 Black Stew Pork on Rice ข้าวขาหมู
 Barbecue pork on rice ข้าวหมูแดง, Crispy
pork on rice ข้าวหมูกรอบ

31.
Noodle Dishes
 Soup Noodle, Fried Noodle, Dried Noodle
 Clear Soup, Stewed Noodle, Tom Yam Noodle
 Egg Noodle, Rice Noodle, Vermicelli, Glass
noodle
 Some Chinese expression may be useful: Ho fun
(wide rice noodle), Won Ton (dumplings)

32.
Khao Soi Vs Lak sa
Laksa: Singaporean Noodle Dish
Khao Soi:Northern Thai egg noodle
dish

33.
Thai dishes in the globalising
world
 Green Curry แกงเขียวหวาน
Red Curry แกงเผ็ด
Massaman Curry แกงมัสมั่น
 Hot and Sour Soup (Tom - Yam) ต้มยา
Sweet and Sour ผัดเปรี้ยวหวาน
 Pad Thai Noodle ผัดไทย
Chicken Galangal Soup ต้มข่าไก่

34.
Special Food Request
 Halal food, Kosher food, Hindu meal
Vegetarain food, Vegan food
 Gluten-free food, MSG-free food
 7 Allegen-free meal: wheat,
buckwheat, dairy products, eggs,
peanuts, shrimp and crab
 Organic food
 Free-range chicken, Free-range egg

35.
V. Explaining Thai Culture

36.
Explaining Thai culture
We have to establish cross-cultural
understanding.
 Put your feet in their shoes…Do not only
expect them to understand you....
 An excuse that Thai people do not have
sufficient skills can be used to some
extent, but at some point tourists will start
to get offended. Yes, they do have other
choices now…

37.
It’s cultural things!!
 It is considered quite rude to touch a person’s
head.
 Avoid pointing your feet at anyone or anything
and do not put them up on tables or chairs.

38.
It’s cultural things!!
 Do not be surprised if a
Thai person asks you
personal or direct
questions. In Thai
culture it’s perfectly
acceptable to ask
these types of
questions. They do not
mean to be rude.

39.
Dos and Don’ts
 It is customary in Thailand to remove
shoes before entering a house.
 In traditional Thai culture women dress
modestly. When visiting temples women
should keep shoulders covered and avoid
short skirts.
 It is not normal for Thai people to show
strong affection in public, please refrain
from doing so whilst …………..

40.
Dos and Don’ts
 Thailand is a
constitutional monarchy,
and the King and Royal
family Please treat
anything with His image
on it, including money,
with respect. are
strongly respected. It’s
best not to talk about
Royalty to avoid any
misunderstandings.

41.
 It is strictly forbidden for
male monks to have
direct physical contact
with women. Please
always treat monks with
the utmost respect, speak
respectfully and ‘wai’
when greeting, saying
goodbye, and thank you.

42.
Vocabulary for Thai Architecture
 วัด: temple/ monastery
 วัดหลวง: Royal temple
 วัดราษฎร์: Common
temple

43.
Vocabulary for Thai Architecture
เสมา boundary stone
วิหาร Assembly Hall
เจดีย์ Stupa/Chedi/
Vihara
ปรางค์: Corn-cob shape
stupa
มณฑป: A pavillion with
Pyramidal roof

44.
Vocabulary for Thai
Architecture
 หอระฆัง belfry, bell tower
 หอไตร scripture library
 ศาลา Pavillion
 ระเบียง Gallery
 กุฏิ Monk residence
 พลับพลา Ceremonial
Pavillion

45.
Vocabulary for Thai
Architecture
 หน้าบัน
 ช่อฟ้า
 ใบระกา
 หางหงส์
 เสา
 บัวหัวเสา
 ยอดปราสาท

46.
Vocabulary for Thai Architecture
 เสานางเรียง
 บานประตู
 บานหน้าต่าง
 คันทวย
 หน้าบัน

47.
Thai Vocabulary for
Architecture
เจดีย์
เจดีย์ทรงระฆัง
เจดีย์ทรงกลมแบบลังกา
เจดีย์ทรงย่อมุมไม้สิบสอง
เจดีย์ทรงดอกบัวตูม

48.
Thai Vocabulary for
Architecture
พระนารายณ์
ครุฑ
นาค
พระอินทร์
และอื่นๆ

49.
We need to establish
cross-cultural
understanding !!

50.
How to be politically correct
 Be careful when addressing groups or
talking about others.
 Avoid language that addresses only
one demographic group unless it is
intended for that group only, such as
using "men" when you mean "all
people“

51.
How to be politically correct
 Avoid titles that are exclusionary,
such as "Chairman" (use
"Chairperson"); "Fireman" (use
Firefighter); and "Stewardess" (use
"Flight Attendant").
 Avoid expressions that are
derogatory with regard to physical or
mental abilities, such as
"handicapped" or "retarded"

52.
How to be politically correct
Avoid overly-cautious racial
descriptions that can be
offensive.
Avoid the use of religious terms
when speaking to a group that
may include people who belong
to different religions

53.
How to be politically correct
 Be sensitive to the inferences
people may read in to the words
you choose.
Respect every individual's right
to choose the language and
words that best describe their
race, class, sex, gender, sexual
orientation, or physical ability.

54.
‘Politically Correct’ terms
 Vertically challenged (short)/
Horizontally challenged (fat)/reality
challenged (insane)
 Using ---person as a suffix instead of
man: craftsperson/ chairperson/
serviceperson
 Native American/ African-American

55.
VI. In Case of Emergencies

56.
In Case of
Emergencies
 Unexpected incidents may
occur to tourists no matter
how hard they try to avoid.
 If you can help them at the
scene, please do.
Otherwise you have to
refer it to responsible
persons.

57.
Vocabulary for emergencies
 Help/ I need help/ help
me please
 Be careful! / Watch out !! /
look out!!!
 Call an ambulance !!
 Call 191 / Can someone
call 191?
 Call Fire Brigade !

58.
Medical Emergencies
 Call an ambulance!
 I need a doctor
 There’s been an
accident
 Please hurry
 Does anyone know
how to do a CPR?

59.
Medical Emergencies
 He’s not breathing
 He’s burnt himself.
He’s cut himself. He
can’t breathe
I’m having trouble
breathing
I am choking

60.
Crime
 Call the Police!
 Something has been
stolen
 There’s been a theft/
burglary
 Stop! Thief!
 I’d like to report a theft
 My car’s been broken into
 I’ve been mugged/ I’ve
been attacked

61.
Other emergencies
 I’m lost
We don’t know where we are
We’ve forgotten where we are
staying
I’ve forgotten the name of my hotel
I’ve lost my wallet/purse/keys
I’ve locked myself out (of my
house/car)
I can’t find my keys
I can’t get into my room

62.
What do we say?
 Excuse me, Sir/Maam, is there
anything I can help?
Would you like me you help you
with……?
 Don’t worry, I think you can solve this
problem by…………………
 I’m so sorry. This is beyond my
capability, I think it might be useful to
call/contact……………?