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Whether your business is an established and trusted old
friend or a scrappy and nimble start-up,
your relationship to IT could make the difference
of future growth or stagnation.
Businesses that seamlessly integrate IT into everything
they do are able to quickly & consistently adapt to the
ever-changing IT landscape and are better poised to
succeed in the future.
We call them digital “Thrivers. ” Businesses that isolate IT
are not able to create integrated solutions that enhance their
users’ experience and accelerate their services. They are the
digital “Survivors. ” The disconnect between businesses and
their IT organization results in ‘‘IT friction. ”
IDC recently conducted a survey of digital Thrivers and
Survivors to see which IT practices set them apart.
Based on what they discovered, here are 7 signs your
business is thriving and avoiding IT friction.
Your IT and business
Harmony between business and IT is a sure sign
your business is moving beyond IT friction.
56% of digital Thrivers say IT provides dedicated
executive-level individuals to each line of business.
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You're saving so much ~ ‘I; a
money on IT, you are able B A as , c-ff. " '
to focus more time and V .
resources to actually - , i
. . . .,»2>"
growing your business I it
Ameritas tackled | Tfriction through smarter, ( _ M
more structured ITSM and unleashed an
annual ROI of 96%!
V Yp_ui3-_. :|T guys seek holistic
gfsglutions to make the
nstead of fixing issues ad
L I : hoc)
7usin_ss, ,run more efficiently
users to handle their own common IT issues frees
your IT department to focus on bigger IT solutions.
Automation and self-service tools that allow end-
Your business’ IT
services can go toe-to'-
toe with companies
that have much larger
70% of digital Thrivers surveyed say their | '[services "‘
are better than Amazon and iTunes.
0 g A 5
g . o
W ‘ our line of
1% ﬁco leagues are
. o py with the
rvice your IT
K 4 - L
. ' Gompani hat effe 've y manage | Tfriction find that they are much more
S w by sed wit eir IT services. In fact, a whopping 82% of digital Thrivers say
g the . r very satisfied with their IT desk support.
You are focused on
While others are focused on
operational costs and employee
Yquiateams work with
P third platform
technologies like mobile
devices, the cloud, and
Third party platforms unchain your business teams
from their desks, and IT support for these platforms
allows IT to fix issues that arise anywhere and
So, is your business a digital Thriver? B bmc
If you're a Survivor, learn what to do to move beyond and
http: [[bmc. co[| TFriction
Source: IDC lnfoBrief, sponsored by BMC, IT Friction, September 2014
“7 Signs You’re a Digital Thriver, ” blog post by Chris Rixon, October 2014