Learn about the exciting new capabilities delivered with the latest releases in the BMC Remedy ITSM Suite over the past year. From Remedy ITSM 8.1 Service Packs to BMC MyIT to the new Remedy user experience, new capabilities help you extend the business value delivered through Remedy ITSM—often at no additional cost. You will see what was delivered and how it improves your ITSM process. With the help of real-life use cases, we plan to demonstrate how to make best use of these new capabilities. At the end of the session, we will give an outlook into the future direction of the Remedy ITSM Suite.