More than a third of the world's top 2000 companies are now based in Asia. This presentation is about how they are closing the gap with their Western competition in fostering and engaging international communities using social media.
How Asian Corporations are Using Social Media to Communicate with Global Communities
1. Asia Online
How Asian Corporations are Using Social Media to
Communicate with Global Communities
2. The world’s largest economies
(trillion current USD)
Source: Citibank Global Economic Review February 21 2011
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
3. Composition of world nominal GDP
2010 10%
2030 North America
16%
2050 8%
29% 26% Latin America
8%
45%
8% Western Europe
49%
8%
Eastern Europe
6% 13% 6%
6%
ME / Africa
25%
7% Asia Pacific
11% 19%
Source: Citibank Global Economic Review February 21 2011
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
4. 34% of the world’s top 2000 companies are
headquartered in Asia
Trading 83%
Technology Equipment 55%
Capital Goods 53%
Transportation 52%
Consumer Durables 47%
Banking 42%
Constuction 39%
Materials 37%
Chemical 36%
Source: Forbes Global 2000 list
5. The rise of Asia in the world of PR?
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
7. …but companies have been slow to engage
Percentage of companies with at least one branded social media channel
Global 80%
Asia 40%
Source: Global data from Burson-Marsteller Global Fortune 100 Social Media Checkup 2010
Asia data from Burson-Marsteller Asia-Pacific Social Media Study 2010
8. Not any more
Percentage of companies with at least one branded social media channel
81%
Global
84%
40%
Asia
80%
2010 2011
Source: Global data from Burson-Marsteller Global Fortune 100 Social Media Checkup 2011
Asia data from Burson-Marsteller Asia-Pacific Social Media Study 2011
9. Multiple streams
2010 2011
60%
31%
24%
17% 19% 19%
14%
8%
3% 5%
Three channels Two channels One channel None All channels
Number of company social media channels used solely or in part for corporate communications & marketing purposes
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
10. Multiple platforms
2010 2011
30%
28%
20%
18%
12% 12%
9% 8%
Microblogs Social Corporate Video
Networks Blogs
Percentage of companies with an active branded
presence on each social media channel
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
11. Different patterns of engagement…
Percentage of companies with a branded presence on each social media channel
Australia 90% 50% 50%
China 80% 90% 50% 30%
Hong Kong 60% 70% 10% 30%
India 70% 70% 20% 40%
Indonesia 50% 40% 20% 30%
Japan 70% 40% 70%
South Korea 90% 70% 90% 60%
Malaysia 80% 100% 20% 80%
Philippines 50% 40% 10% 40%
Microblogs
Singapore 30% 30% 50% Social Networks
Taiwan 20% 40% 30% Corporate Blogs
Thailand 70% 90% 10% 70% Video sharing
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
12. …traditional areas of focus
6%
8%
Media & Influencer Relations
33%
Corporate Social Responsibility
Leadership Communications 20%
Thought Leadership
Crisis/Issue Management
Recruitment Marketing
10%
23%
Percentage of corporate marketing or communications posts to
company social media channels across Asia-Pacific
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
13. In it for the long run?
Active Inactive
77%
62%
53% 54%
47% 46%
38%
23%
Micro-blogs Social Corporate Video
Networks Blogs Sharing
Active defined as at least one post during the period
July 01-15 2011
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
14. To integrate, or…
Home Page Integration Social Sharing Tools
Australia 50% 50%
China 20% 10%
Hong Kong 20% 30%
India 50% 20%
Indonesia 20% 20%
Japan 40% 40%
South Korea 70% 0%
Malaysia 60% 40%
Philippines 30% 20%
Singapore 20% 20%
Taiwan 20% 20%
Thailand 50% 0%
15. Increasing online interest in Asian MNC content…
Average of 121,257 ‘Likes’ per page – Up 406% yoy
Global average of ‘Likes’ per page – Up 115% yoy
Average of 7,574 ‘Followers’ – Up 328% yoy
Global average of 5,076 ‘Followers’ – Up 241% yoy
Average of 1,856,365 ‘Views’
Global average of 680,747 ‘Views’
Source: Burson-Marsteller Global Fortune 100 Social Media Checkup 2011
16. Persuasion 1.0
“Make the other person
feel important and do it
sincerely.”
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
17. Persuasion 2.0
When people commit
themselves in public to
something, they have created a
new ‘image
template’ of themselves
People will do and say whatever
is necessary to conform with
their new public image
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
20. ZZZ…
Online Sentiment Around Asian
Corporate Brands
1%
3% 3%
Mixed
Positive
Neutral
93% Negative
Source: Burson-Marsteller Asia-Pacific
Based on a review of 492,838 mentions of prominent Asian brands in online forums
BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
It’s still early days for the Global Media Center – some good content and social media functionality incorporated. Not a lot of pick up yet, though, from what I can see. Interesting initiative, though, especially as it comes out of Global HQ, not out of Europe or the U.S.
How companies are communicating and engaging.Let’s look at hisory. Nehru, India, looking towards the future…