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Case Study: FTI Consulting

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Case Study: FTI Consulting

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The history of social media is strikingly similar to the recent history of putting your foot in your mouth. Don’t be that company! Before you take to Twitter to speak out on your company’s next big issue, make sure to stop and listen first. At FTI Consulting, we take a deep dive approach to mapping issue landscapes for our clients. Learn how to overlay conversation drivers with sentiment, identify the key voices impacting public opinion and determine key hashtags and accounts to engage with to align public sentiment with your business’s key messages.

The history of social media is strikingly similar to the recent history of putting your foot in your mouth. Don’t be that company! Before you take to Twitter to speak out on your company’s next big issue, make sure to stop and listen first. At FTI Consulting, we take a deep dive approach to mapping issue landscapes for our clients. Learn how to overlay conversation drivers with sentiment, identify the key voices impacting public opinion and determine key hashtags and accounts to engage with to align public sentiment with your business’s key messages.

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Case Study: FTI Consulting

  1. 1. May 11, 2016 Dan Hindin Head of Social Media Intelligence Map the Landscape of Your Issue to Drive Smart Strategy
  2. 2. Critical Thinking at the Critical Time ™ FTI Consulting delivers an unmatched combination of breadth and depth of expertise across our worldwide network of more than 4,600 employees located in 28 countries on six continents. This vast network and our collaborative culture enable our teams to address and resolve even the most complex threats to enterprise value.
  3. 3. Clients In Highly Regulated Industries 3 Our founders were pioneers who created solutions at the intersection of law, communications and technology, and today our teams of world-leading experts in their fields provide critical thinking about wide-ranging and far-reaching business and economic issues.
  4. 4. Listen Before You Leap 4
  5. 5. Issue-Based Strategies 5
  6. 6. Map the Landscape 6
  7. 7. Common Query Trip-Ups Too much jargon AND vs. NEAR Word variations Check your work 7
  8. 8. Power of Manual Analysis 8 71% 27% 2% 2% 3% 3% 5% 35% 42% xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx 6% 6% 6% 10% 28% 37% xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx xxxxxxxxxx Negative Drivers Positive DriversNeutral Drivers 13% 13% 13% 63% xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxx
  9. 9. Leverage Tagging, Insights 9
  10. 10. Identify Influencers on Peripheral Topics 10
  11. 11. Questions?

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