The history of social media is strikingly similar to the recent history of putting your foot in your mouth. Don’t be that company! Before you take to Twitter to speak out on your company’s next big issue, make sure to stop and listen first. At FTI Consulting, we take a deep dive approach to mapping issue landscapes for our clients. Learn how to overlay conversation drivers with sentiment, identify the key voices impacting public opinion and determine key hashtags and accounts to engage with to align public sentiment with your business’s key messages.