Power to the People: The Socialization of Business

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Exhibitor cover story in March 2011 features Brian Solis on the socialization of business, a topic that's probably more important today. Social media is infiltrating our societal psyche with brute force. But what does that mean for the face-to-face marketing industry? According to author and digital sociologist Brian Solis, it means we are in the throes of a revolution that will ultimately, and irreversibly, change the exhibit and event marketing landscape. www.briansolis.com @briansolis

Power to the People: The Socialization of Business

Power to the People: The Socialization of Business

Power to the People: The Socialization of Business

Power to the People: The Socialization of Business

Power to the People: The Socialization of Business

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In 1985, Christopher Vogler, a Disney story analyst and student of Joseph Campbell, wrote a seven-page memo synopsizing the myth-master’s description of the archetypal Hero’s Journey, culled from thousands of years of stories, myths, legends and fairy tales. It was far from the first time Hollywood heard of Campbell--he’s been a conversational staple at least since George Lucas cited his influence on “Star Wars"--but outside of a few screenwriters, critics and academics, precious few people had actually read “Hero with a Thousand Faces.” So Vogler’s memo became a sort of a Cliff’s Notes for Hollywood literati and it soon began a journey of its own. Dawn Steel in 1987 asked Vogler for a copy and made it required reading for Paramount executives, producers and writers. Other studio story departments followed suit. The memo grew to a 15- and then a 40-page essay as Vogler continued to test and refine his ideas, talking with colleagues at Disney, friends at other studios and students at the UCLA Writer’s Program, where he teaches a story analysis class. Writers, producers and actors asked for copies. Among them was Jeff Arch, who, among other projects, wrote the story for “Sleepless in Seattle” and co-wrote the film’s screenplay, says Vogler’s work is “brilliant.” “Every time I write something, I run each charcter throuh the system Chris has outlined,” says Arch. Finally, the memo made the ultimate metamorphosis; Vogler write “The Writer’s Journey: Mythic Structure for Storytellers & Screenwriters.” Published last year, the book presents the Hero’s Journey in 12 stages. Link to the original: https://livingspirit.typepad.com/files/chris-vogler-memo-1.pdf

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Pour ce qui est du numéri- que, CREA, l’école de comm’, fait toujours fort. L’une de ses promos est pla- cée sous le parrainage de Bertrand Perez, le patron de Libra, l’association chargée de piloter la monnaie virtuel- le de Facebook (même si cel- le-ci est bien chahutée). Et mardi, ce sont quelques-uns des meilleurs spécialistes du numérique qui ont été ac- cueillis lors du 11e CREA Digital Day, une plateforme de réflexion passionnante, quoique pas exempte de quelques tics, où chacun semble singer Steve Jobs. Reste qu’il y avait des pointu- res, comme Brian Solis, gou- rou américain du numéri- que...

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No predictions here...just 11 important trends that are shaping CX and marketing landscape in 2020 and beyond. Leading digital analyst, author and keynote speaker Brian Solis breaks down these trends to help brand executives, consultants and marketers think differently (and holistically) about operational and strategic investments in CX and marketing. Brian admits that there are certainly more than 11 trends to follow, but in the context of this conversation, he focused on the convergence of AI, customer empathy, digital distractions and intentions, and the technology that connects the dots to native, end-to-end experiences. Hire Brian as a speaker: briansolis.com/speaking Work with Brian: briansolis.com/partner About Brian: briansolis.com

11 Digital Trends Shaping CX and Marketing in 2020 - Live from CES

11 Digital Trends Shaping CX and Marketing in 2020 - Live from CES

11 Digital Trends Shaping CX and Marketing in 2020 - Live from CES

Leading digital analyst, anthropologist and keynote speaker Brian Solis shares insights from his research into the most progressive retailers changing the innovation game. Work with Brian on research, advisory/strategy or have him speak at your event or with your executives. brian@briansolis.com - www.briansolis.com To understand the state of retail innovation, Brian interviewed 12 top retail executives at some of the industry’s most-recognized brands. He set out to learn how leading retailers are responding to digital disruptions — and staying ahead of them. We also aimed to uncover the challenges they face and the strategies that are making an impact. His interviews and third-party research showed that retailers engage in these five strategies: Constantly map the customer journey to create smooth cross-channel customer experiences. Engage in deep consumer research. Prioritize innovations that target the connected consumer. Invest in formal innovation programs. Cultivate the necessary digital skills across the organization. The insights from some of the most successful retailers can offer guidance on how to stave off disruption and keep pace with an evolving retail landscape. To understand the state of retail innovation, we interviewed 12 top retail executives at some of the industry’s most-recognized brands. We set out to learn how leading retailers are responding to digital disruptions — and staying ahead of them. We also aimed to uncover the challenges they face and the strategies that are making an impact. Our interviews and third-party research showed that retailers engage in these five strategies: Constantly map the customer journey to create smooth cross-channel customer experiences. Engage in deep consumer research. Prioritize innovations that target the connected consumer. Invest in formal innovation programs. Cultivate the necessary digital skills across the organization. The insights from some of the most successful retailers can offer guidance on how to stave off disruption and keep pace with an evolving retail landscape.

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For companies faced with the prospect of “Digital Darwinism,” the hardest part is evaluating what need to be changed first. In Brian Solis' deepest dive into Digital Transformation yet, he created a maturity model that helps companies assess exactly where they are, and where they need to be on the road to digital transformation. After several years of interviewing those helping to drive digital transformation, we have identified a series of patterns, components, and processes that form a strong foundation for change. We have organized these elements into six distinct stages: Business as Usual Present and Active Formalized Strategic Converged Innovative and Adaptive Work with Brian to develop research, thought leadership or strategy to survive and thrive in an era of digital Darwinism. brian@briansolis.com - www.briansolis.com | Hire Brian to keynote your next event! www.briansolis.com/speaking

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A groundbreaking report on the state and future of influencer marketing by Brian Solis and Traackr. What if influencer marketing was more than marketing? What if it was about the end-to-end customer or employee experience? Welcome to a new era of marketing; an era where brands are shaped by the people who experience them. In a world where most consumers are connected, the experiences that they have and share online collectively shape their perceptions, impressions and actions. To a certain extent, all connected consumers are becoming influential in their own ways. Influence has never been more important. Every year, global communications marketing firm Edelman pub- lishes its “Trust Barometer” report that captures the sentiment of trust in a variety of industries and scenarios. In its 2017 edition1, Edelman learned that the credibility of CEOs was at its lowest level ever. At the same time, the report found that trust in peers, or “a person like yourself,” is as cred- ible a source of information about a company as a technical or academic expert. Without trust, brand marketing may fall upon skeptical, distrusting or altogether inattentive audiences. By partnering with the right influenc- ers, or people who tell the right stories in the right context by delivering value at each step, brands can reach people through those they trust while earning trust in the process.

State of influence 2.0 by Brian Solis and Traackr

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It’s never been easier to get your Google Shopping Ads campaigns up and running…but there’s also never been this much competition. So how can you ensure you’re maximizing ROI on your ad spend? Let us help. Watch this panel discussion tailored for retailers and brands eager to elevate their ecommerce strategy through Google Shopping Ads. You’ll hear the ways to craft compelling product listings using Google Merchant Center Next, strategically bid on keywords, and leverage audience targeting to reach the right customers at the right time. We’ll show you: - How to reduce costs while maximizing ROI using the entire Google Ads ecosystem. - The ways to target new shoppers with keyword bidding while maintaining engagement with your current audience. - How to set up Google Shopping feeds flawlessly with Google Merchant Center Next. In this engaging session, Bryan Butler, Joshua Young, and Ben Riggle will unpack the ways to create powerful product listings and measure your success using best-in-class metrics. If you’re an ecommerce brand or retailer using Google Shopping Ads, you won’t want to miss this discussion.

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Instant digital issuance (IDI) creates a pre-activated digital version of a new or reissued card before physical card delivery. These digital cards, available for immediate use in a digital wallet for online shopping, are highly popular with consumers, especially younger, tech-savvy cardholders. The right customer communications for Instant Digital Issuance (IDI) can boost engagement and spend. Our card marketing experts have assembled an IDI overview with definitions and best practices for the critical first touch, including examples from Chase, SoFi, Venmo, Affirm, Bank of America and Chime.

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