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Hpu campaigns book

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1
The Youth Network is a program under the broad arms of the nonprofit organization the
Guilford County Resource and Refer...
2
In order to achieve these goals, the Youth Network will use various paid media, owned
media, earned media, and social me...
3
History
The Guilford County Resource and Referral Center was started three years ago and
originally specialized in menta...
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  1. 1. 1 The Youth Network is a program under the broad arms of the nonprofit organization the Guilford County Resource and Referral Center. The Youth Network is intended to enrich the lives and assist in the growth of area youth. STRAT Solutions has created a campaign called “Whose life will you change?” in order to support the mission of the Youth Network. The purpose of the campaign is to raise funds for the program, reducing their financial burden as they hope to expand their program and accept more children. The Youth Network has requested a strong partnership with High Point University. With the assistance of two HPU student ambassadors who will act as liaisons between the Youth Network and the university, we hope and believe that this relationship will be co-beneficial, supporting the nonprofit goals of the Youth Network as well as the philanthropic aims of the High Point University community. Similarly, after discussing our campaign with the Student Life office of HPU, they supported our campaign ideas, bolstering further support for this relationship. As part of the “Whose life will you change?” campaign, STRAT Solutions proposes two on-campus events beginning September 2013. First, the Youth Network, through its ambassadors, will hold a benefit concert at High Point University. Music will be provided by a student band and donations to the Youth Network will be accepted throughout the duration of the event. The second proposed idea is a Sponsor A Child program, wherein individuals, groups, clubs, and organizations can “sponsor a child” by subsidizing, in part or fully, the $550 semester- long program cost. The goal of the campaign is to raise $6,000 for the Youth Network by December 31, 2013, twice what it raised in a fundraising campaign in 2011. For STRAT Solutions’ proposal, the fundraising will come through three levels of program sponsoring. First will be a $50 lunch sponsorship, which will cover one day’s lunch for the participating youth. Second will be a $200 program sponsorship, assisting in various program needs, and then the $550 sponsorship of a child’s program costs. Executive Summary
  2. 2. 2 In order to achieve these goals, the Youth Network will use various paid media, owned media, earned media, and social media. The campaign will include a graphic to be included in the High Point University newspaper, the Campus Chronicle and in the HPU yearbook, Zenith, as well as Campus Concierge and SGA emails sent to all HPU students daily. Also, it will include spots on HPU radio and the Wow Factor student television show. The campaign will include a brochure and flyer distributed to students through their campus mailboxes and at the fall Activities Fair to raise campus-wide awareness, and a newsletter distributed to sponsors of the youth, volunteers, and parents outlining program activities and events. The Youth Network will send out news releases to High Point University media as well as local media to raise awareness of the program to the media and to the local community. These news releases will discuss the benefit concert as well as the Sponsor A Child program as part of the greater “Whose life will you change?” campaign. Finally, the Youth Network will maintain a strong presence on the social media sites Facebook and Twitter, hoping to reach the college student target market more effectively. As part of this is an included schedule of postings. On Twitter, every Monday (giving insight into the planned activities of the upcoming Saturday) and Saturday (provided a recap of that Saturday’s happenings) a post will be uploaded. On Facebook, a status will be written every Monday (offering a first hint about the upcoming Saturday), Wednesday (serving as a mid-week reminder), Friday (giving a final reminder about Saturday’s programming), and Saturday (describing a recap). The budget will be kept low, with the only substantial costs from printing of brochures and flyers. Much of the fundraising campaign will come from volunteers and students. Through the “Whose life will you change?” campaign, the Youth Network will be able to advance its mission in the community, accept new and more children into the program and maintain a strong reassurance of financial security. Its relationship with High Point University and its Student Life department will be invaluable to the Youth Network program through the support of a university body committed to the community. Whose life will you change?
  3. 3. 3 History The Guilford County Resource and Referral Center was started three years ago and originally specialized in mental health services. However, the privatization of mental health services in North Carolina led to the emergence of the provision of services only with diagnosis, resulting in the frequency of misdiagnosis. Thus, the center decided to change tracks and cut ties with the state out of a concern for keeping the best interest of the children in mind. As stated by Dr. Pamela Palmer, the mission of the center is to “support individuals, families, and communities by assisting them with enhancing their ability to overcome life challenges, benefit from opportunities, and maintain their quality of life.” Furthermore, the GCRRC vision is to “assist individuals, families, and communities with sustaining their quality of life, through enrichment and empowerment.” As the Guilford County Resource and Referral Center website expresses, the organization also “assists with planning and preparing for personal, family and professional opportunities” and “shows individuals how, to acquire information, educational and financial resources, to maintain their quality of life.” The latter facts demonstrate that the center provides a wide array of services, touching on a number of issues and challenges that people in the community encounter. GCRRC supports different programs, including Sisters Helping Sisters, Capacity Builders, Case Management Services, Comprehensive Clinical Assessment, Outpatient Therapy Services, Resource and Referral Services, and Youth Network. Program Analysis Considering that the client has requested our help with the development of the Youth Network program, our team will focus discussions of the basic information about this specific program. The Youth Network was recently introduced as part of the center last June, specializing in “helping Pre-K through 12th grade grow and develop a strong sense of self, and helping children achieve self-confidence, high self-esteem, and self-motivation.” However, as Dr. Palmer pointed out, the Youth Network is currently serving only African American boys in Kindergarten through 2nd grade. In relation to the fact that only boys participate in the program, Situation Analysis
  4. 4. 4 Dr. Palmer explained that this was a decision made due to the fact that, at this point in time, the program cannot accommodate all possible participants and the need in the community. Therefore, it was determined to begin the program with boys and, in the future as it continues to grow and develop, girls as well as older children will be included. On the other hand, she emphasized that children from any socioeconomic level are welcomed in the Youth Network and pointed out that the majority of the 10 boys who are signed up this term live in High Point. To note, the Youth Network offers 10 sessions on Saturday every term, which runs on the Academic Calendar of High Point University in accordance with the Fall and Spring semester. In relation to the mission and vision of the Youth Network, the program operates on the idea of providing opportunities for the enrichment of the children. Dr. Palmer focused heavily on this idea, affirming that the Youth Network is not founded on the idea of being a tutorial driven program but instead on the latter. The network has identified a variety of issues applicable to what many children are facing in the community, including “limited engagement outside their home, neighborhood, and the greater community, negative peer interactions, struggle academically, unhealthy attitude, foster bad life choices, little to no family support, narrow perspective on personal and career plans.” The Guildford County Resource and Referral Center, together with the Youth Network, provides a structured response to address the latter issues, incorporating a pyramid of aims to be achieved relating to family (“connect families to community resources”), mental (“improve your outlook on life”), socialization (“promote positive peer interactions”), education (“influence academic success”), work ethic (“develop a personal and career plan”), nutrition and health recreation and fitness (“make positive lifestyle choices”), and spirituality (“encourage a positive and hopeful attitude”). More specifically, the Youth Network incorporates “four areas of enrichment” into its programming. That is, Inspiration Nation (“engages youth with a speaker to inspire and motivate students while encouraging leadership qualities”), Self-Discovery Zone (“encourages thinking about the future and works on developing career goals and social skills”), Power Hour (“focuses on cognitive and physical development of youth and emphasizes mental stimulation and fitness and health”), and Peer Connect (“promotes open discussion of different parts of life in order to strengthen self- esteem and establish self-concept”). This term the Youth Network has specifically incorporated the teaching of LEADERSHIP into its programming and every Saturday the children receive instruction focusing on a different word beginning with each letter of the word “leadership.”
  5. 5. 5 To conclude this section outlining the program analysis, the Youth Network in conjunction with the Guilford Country Resource and Referral Center is a volunteer-driven organization, striving to address a need and make a difference in the community based on a non- profit platform (relating to the fact that collecting revenue is a necessity to sustain the center but extending assistance is the foremost priority). Its sponsors include businesses and organizations such as Food Lion, Guilford Nonprofit Consortium, JobsNow, and North Carolina JobLink Career Center. Additionally on its website, GCRRC summarizes three ways to donate, ranging from honorary donations for a person or celebration to general monthly giving to sending in a donation form by mail. Competitors In terms of the competitors of GCRRC, Dr. Palmer described that she does not view the center’s competition as a problem. In contrast, she expressed appreciation for the involvement of other organizations’ involvement in the community, working in conjunction with GCRRC to provide an effective response to a need that is overwhelmingly great. Dr. Palmer went on to say that the structure of the center is different from competitors. That is, the competitors address some of the same needs as the center, and namely the Youth Network, but do so by means of a different facet. She emphasized the idea that in the realm of non-profit competitors present less of a threat than for organizations whose main premise is making a profit, considering that the main objective of all of the organizations is with the good intentions of serving the best interest and wellness of the kids. However, for the purpose of the situation analysis, we will provide some key information about the GCRRC Youth Network’s competitors, namely the Boys and Girls Club, the YMCA, and Big Brothers Big Sisters in the High Point community (due to the fact that the majority of the current participants of the Youth Network are from High Point), as well as some industry trends as exhibited by patterns in their goals and objectives. Additional competitors include Youth Unlimited (“Giving Kids a Second Chance”) and Children’s Advocacy Center of North Carolina (“Facing Child Abuse Together”). We have researched the main competitors by pulling the following information from their website pages.
  6. 6. 6 Boys and Girls Club With the slogan “Great Futures Start Here,” the Boys and Girls Club states its mission as “to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible and caring citizens” and its core beliefs as “a safe place to learn and grow, ongoing relationships with caring adult professionals, life- enhancing programs, character development experiences, hope and opportunity.” Its programs include education and career development, health and life skills, character and leadership development, the arts, sports, fitness, and recreation. The Boys and Girls Club is sponsored by mainly state and mainstream organizations, such as the Boys and Girls Club of America and the North Carolina Alliance, City of Asheboro North Carolina, Randolph County Government, and the United Way of Greater High Point and Randolph County. Although the Boys and Girls Club does not provide specific information about donating or fundraising, it does advocate for anyone with the means to contribute financially to the organization to do so. YMCA As stated on its website, the YMCA’s tagline is “We Build Strong Kids, Strong Families, Strong Communities” and its mission is “to put Christian Principles into practice through programs that build healthy spirit, mind, and body for all.” The YMCA strives to foster the development of four character traits, including caring, respect, responsibility, and honesty, in its participants. Its activities are divided between camping, childcare, leadership training, sports, special populations, big brothers, and many others. The YMCA does not list their partners or sponsors and simply states that it channels two main forms of contribution from the local community, Friends of Youth (“which allows the organization to reach out to children in need”) and Endowment Fund (which “provides for long term financial stability and support”). Big Brothers Big Sisters Big Brothers Big Sisters can also be identified as a competitor of the Youth Network. It defines its mission as to “provide children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better, forever.” The organization prides itself on accountability and expresses that by “partnering with parents/guardians, volunteers and others in the community we are accountable for each child in
  7. 7. 7 our program achieving: higher aspirations, greater confidence, and better relationships, avoidance of risky behaviors, educational success.” Big Brothers Big Sisters offers its volunteers the chance to be a community based big or a site based big. Furthermore, Big Brothers Big Sisters hosts numerous fundraisers in support of its initiatives, including a Big Bash, Bowl for Kids’ Sake, Tennis Tournament, and Caring for Kids. It has multiple community partners, including Barberitos, Buffalo Wild Wings, Carter Brothers, Chick-Fil-A, Firehouse Subs, Ham’s Restaurant, McAlisters, and Tex & Shirley’s. To conclude, although the latter non-profit organizations including GCRRC and Youth Network can be differentiated based on the identification of their separate partners and sponsors, they exhibit like industry trends. That is, they share similar mission statements and core beliefs as part of a common aspiration to serve the children of the community, to better their lives, and to do so unselfishly only with the help given to the children in mind. The organizations can be identified as being volunteer driven, reinforcing key areas of living a productive, meaningful, enriching, and positive life relating to socialization (with friends and family), education, health, and fitness in the future. They invest their time, resources, and efforts into bolstering their programs, recruiting volunteers, fostering partnerships and sponsorships, as well as collecting donations and hosting fundraisers to evoke the most widespread change possible. It can be generalized that the non-profit organizations are supported by the connection they have with their volunteers, partners, and sponsors, permitting for the optimization of the reach and consistency of the programs. It is with the well-rounded and multi-dimensional execution of the latter trends that all of the organizations can successfully meet their goals out of a concern for the improvement of the community and the greater good of the future of the children. Audience, Public Opinion, and Stakeholder Analysis Several target audiences are relevant for the Youth Network: -Families with young boys (not previously engaged in sports?) (Participants) -High Point University clubs and organizations (Volunteers/Sponsors/Donors/Influencers)
  8. 8. 8 -Christ United Methodist Church members and groups (Volunteers/Sponsors/Donors/Influencers) -Community businesses (Sponsors/Partners/Donors/Influencers) -Other non-profit organizations (other churches, youth organizations, charity organizations) (Volunteers/Sponsors/Partners) -Media (Influencers) Primary audiences include participants of the Youth Network and volunteers/laborers. Secondary audiences for the Youth Network consist of the donors as well as business partners and sponsors who are collaborating with and contributing financially to the program, but are not a primary target for the Guilford County Resource and Referral Center and the Youth Network. As the gatekeepers, so to speak, the media form the majority of the key influencers of public opinion. SWOT Analysis Strengths: 1. The Youth Network is backed by the Guilford County Resource and Referral Center, which is aiding to fund the program. 2. There is already a favorable amount of interest in the program in its inaugural year. 3. The program has obtained a house, which was donated for use as a facility for the program. 4. The program promotes confidence and self-esteem in the children, which is beneficial to the overall functioning of the community.
  9. 9. 9 Weaknesses: 1. Limited space in the house available for participants. 2. Only available to boys K-2nd grade. 3. Limited funds. 4. Not very well known, lack of publicity, and underdeveloped website and social media outlets. Opportunities: 1. The illiteracy rate is extremely high in High Point and so there is a greater cause and potential for collaboration with the English Department at HPU. 2. The need for the program is great and will most likely not diminish in the future. 3. Assistance from the HPU Interior Design department to make the house and decor appealing as well as the content inside interesting. 4. Opportunities for sponsors to get involved by providing field trips, lunches, funding, volunteers, etc. 5. Open the program up to 3rd -12th grade boys and girls K-12. Threats: 1. Logistically, the location is limited in size, making growth in the future a challenge. 2. Parent involvement is mandatory and some might not have the means to provide transportation and rides for their child to and from the house. 3. Other activities competing for the same free time of the children, such as sports, boy scouts, etc. 4. Other non-profit organizations (Big Brother Big Sisters, YMCA, Boys and Girls Club, etc.) competing for volunteers (especially in regard to High Point University student volunteers).
  10. 10. 10 The Youth Network is a relatively new program that has explored a few different communication practices. It has already gained the attention of the local news media as seen in a recent clip on WFMY-News2. In addition, the program has formed a partnership with High Point University and the English department. Furthermore, the program has a website people can visit for further information and, similarly, the Guilford County Resource and Referral Center has a Facebook page. However, there is only 1 Facebook like on this page, leaving room for improvement. Due to the issues the Youth Network currently faces, there are many opportunities to counteract such challenges and to expand the program’s publicity and communication practices. Such approaches include writing press releases and assembling media kits on behalf of the GCRRC and the Youth Network for local media outlets to cover possible fundraisers and events as well as improving the program's social media platform (Facebook, Twitter, YouTube) in conjunction. Further initiatives could include the creation of a logo and the optimization of both the GCRRC website as well as the Youth Network page. Additionally, the development and distribution of a survey would provide insight into people’s opinions and views of the center, allowing for effective communication with audiences as well as the garnering of more volunteers and overall greater support. Lastly, formulating and sustaining relationships with HPU students as well as further cultivating potential sponsorships and partnerships would benefit the Youth Network, bolstering the continued success of the program in the future.
  11. 11. 11 Research Questions The research question that will be examined is “What is the most effective method (s) by which to bolster fundraising by means of HPU club and organization sponsorships?” This research question was chosen based on the emphasis the client put on raising funds in support of the Youth Network and targeting HPU students to do so. Although Dr. Palmer expressed concern for attracting the donations of community businesses as well, she suggested for the campaign at large to concentrate on recruiting the partnerships of HPU students, based on the close proximity and connection of High Point University to the program. In the past, the Youth Network has invested very few resources and efforts in doing so. During the fall of 2011, the program organized the sponsorships of kids for them to participate the following year and, with the launch of the Youth Network in June 2012, $3,000 was applied toward the sponsorship of 8 kids. Consequently, taking the client input and our research into account, our team addressed a need to design our campaign around fundraising. Research Analysis Overview For this campaign, the primary research method consisted of the distribution of surveys to HPU students. The survey is comprised of a variety of questions, ranging from specific ones inquiring about students’ involvement in clubs and organizations, the volunteer projects they participate in, their motivation for volunteering and donating to non-profit organizations, their awareness of the Guilford County Resource and Referral Center and the Youth Network, and general ones outlining basic information about them (year in school, sex, age, ethnicity). Twenty surveys were distributed, the data was collected, and an analysis of the results was conducted, which will be discussed in greater detail later on in the paper. To note, our team will focus more so on the questions dealing with fundraising than with volunteering when formulating the campaign. However, the data for both set of questions will be compiled for the purpose of this research report. In relation to the research question, secondary research outlining such points as non- profit organizations’ branding, the most effective marketing strategies to be enacted by non- Research
  12. 12. 12 profits, and the role of PR in doing so must be established as well. By discussing the latter aspects, the analysis of the research question will be supported by not only the primary research garnered by the distribution of the survey but also by the findings of past studies and non-profit organizations’ initiatives. The efforts of the Youth Network’s competitors, namely Big Brothers Big Sisters, Boys & Girls Club, and YMCA, will be examined, all of which to allow for the greater understanding of the answer to the research question. That is, the most effective method by which to bolster the fundraising by HPU sponsored clubs and organizations. Youth Network Logo Generally speaking, the success that a non-profit organization such as the Youth Network experiences with fundraising is tied to the creation of a solidified brand and identity. An integral part of doing so is founded on the formulation of a logo that can be applied to the distribution of various materials as part of outreach platforms (Waters, 2011). Although a logo yields great importance in permitting for the easy recognition of a non-profit by the audience, it must be constructed with a specific purpose and guiding direction in mind (Waters, 2011). By ensuring that the “organizational identity” is “driven by the guiding mission and vision of the organization,” the perceptions that the public holds can be influenced, offering some control over the manner in which people view the non-profit (Waters, 2011). Therefore, the logo provides a form of consistency for a non-profit organization to communicate its goals and objectives (Waters, 2011). Considering that a “brand gets narrowed down to what’s the logo, what’s the strap line,” the creation of a logo must not be overlooked by non-profit organizations (Stride, 2007). The logo forms the basis of the “visual identity” but must be carefully thought through in order to ensure that it supports the overall essence of the non-profit organization and the communication of such ideas to the audience (Stride, 2007). Such information provides concrete evidence for our decision to design a logo on behalf of the Youth Network. Currently, the Youth Network does not have a logo and, as a result, the program will be aided with the implementation of one. A logo will bring the vision and mission of the Youth Network full circle, causing people to associate it with the program when seeing it and sparking positive connotations and perceptions based on it. The logo will translate into the Youth Network’s platform focused on kids, as can be gathered from the bright hues of colorful handprints. It is planned for the logo to be placed on all materials the Youth Network distributes,
  13. 13. 13 tying all of them together cohesively and comprehensively as part of an effort to solidify the brand. Cause-Related Marketing Furthermore, to address the research question of fundraising, the identification of general marketing strategies must be incorporated into the analysis. The work of non-profit organizations in this regard most prominently can be defined as cause-related marketing (Nelson, 2009). That is, “doing good with advertising: building awareness, branding, and generating revenue for social causes” (Nelson, 2009). More specifically, cause-related marketing is grounded in a “help-self + help-others message,” warranting the development of “a partnership of a corporation and a non-profit organization” that ultimately results in a “win-win situation” for both parties involved (Nelson, 2009). Although cause-related marketing may fall under a specific category, the basis of the action yields great significance in the recognition of the most effective strategies by which to bolster the fundraising of a non-profit organization. That is, the process by which to do so comes down to a key concept of promotion as described by “to attract donors, non-profit firms not only convey the value of their efforts, but also describe the benefits of giving itself” (Stater, 2009). To spark a desire for people to donate to a non-profit, the organization must translate the “need for its services” in its messaging to convey “a sense of trustworthiness and legitimacy” (Stater, 2009). By striving to achieve the latter strategies founded on the communication of value, benefits, and need, non-profit organizations are able to increase the probability of the likelihood of its fundraising success (Stater, 2009). Ultimately, as the resource dependency theory states, “non-profit organization’s marketing strategies are shaped by its reliance on donor versus client revenue,” referring to the necessity of fundraising in support of the advocacy of the cause at stake (Stater, 2009). To execute the advocacy of the cause, non-profit organizations must adopt traditional PR tactics and approaches in addition to ensuring the solidification of its brand and identity by means of a logo as well as the consideration of marketing strategies. Thus, a non-profit organization must build a portfolio of materials to be distributed in order to inform the public of “what the organization is and what it does” because without basing a campaign on this idea the
  14. 14. 14 public simply “does not donate money” (Dyer, 2002). The latter public relations platform is generally comprised of various materials each accompanied with a “central message” in mind (Dyer, 2002). A “method of choice” for many non-profit organizations is the news release, allowing for the extension of reach to a plethora of media outlets, ranging from print to television to radio (Dyer, 2002). Furthermore, news releases not only serve as an effective method by which to communicate with the media but also to do so directly with “potential donors, influencers, partners, and other stakeholders” (Dyer, 2002). News releases serve as vehicles of information can be received quickly, making for a convenient way by which to spark conversation and action with little turnaround time (Dyer, 2002). Serving as central hubs of information, news releases are formatted in a way which not only can describe extensive detailed information but also can streamline applications such as links for making donations or visiting the organization’s Web site (Dyer, 2002). Thus, the formulation of collateral materials, namely releases of any sort (news, radio, video), presents numerous advantages and benefits for a non- profit organization to accomplish its overriding need or priority. With this being said, as part of the development of the campaign specifically related to fundraising, our group plans to take the latter into consideration with the execution of such materials. Ultimately, by creating such materials and affording for the systematic delivery of the non-profit’s key messaging, a “broad based communication strategy” can be enacted, leading to the emergence of “general community awareness” which has been “seen to be a key to success” in reaching out to target publics (Dyer, 2002). However, the selection of the target publics yields itself as “a key concept in public relations” (Dyer, 2002). By “identifying stakeholders of an organization and addressing the specific communication needs of those stakeholders,” it is desired for the segmentation of the public “into its diverse components so each component may become a separate public to be targeted for special messages” (Dyer, 2002). This concept warrants great relevance in the development of a campaign for the Youth Network based on the research question examining the most effective method by which to bolster fundraising for the program. In this case, the target publics are divided between HPU students and local businesses. Both audiences have been chosen based on the client’s preference of reaching out to them. However, each entity will have the means to benefit the Youth Network in distinct ways. It can be assumed that the potential sponsorships formed with community
  15. 15. 15 businesses, namely grocery stores due to their connection with the proposed healthy living premise of the campaign, will gross greater funds than the partnerships formed with HPU students and the clubs and organizations they are a part of. Nevertheless, the fundraising contributions garnered by both publics will offer great benefits to the functioning of the Youth Network and the foremost objective of the client to boost its efforts in this regard. Primary Research – HPU Student Survey We learned several important bits of information about High Point University students. First, all of the students we interviewed are part of an organization such as Greek life, academic organizations, or religious organizations. Perhaps more importantly, 16 of 19 students who answered the question “On a scale of 1-10 how interested is your club in fundraising a local non- profit,” rated their club’s desire to fundraise for a non-profit at a level of 8-10. Eight of those students answered that their organization has the highest level of interest in non-profit fundraising. Some of the events that interviewees suggested would be most effective for fundraising include big events, restaurant sponsors, bake sales, and dorm storming. Of course, many of these would only be effective with a campus club or organization heading up the project. The students also said they would be most likely to participate in a concert, a sporting event, speaker, and luncheon/dinner, in that order. 14 of 20 people said they would participate in a benefit concert. Clubs and organizations indubitably have greater power and financial resources than individuals, which suggests that the Youth Network should target organizations to assist the program with sponsoring children, providing lunches and general funding. In the same vein, only 4 out of the 20 interviewees rated their desire to donate to a non-profit at an 8-10 level, with most rating their likeliness at a lower level. However, because of the strong interest in organization fundraising, a better decision would be to target clubs and organizations and not individuals. Another interesting statistic from the surveys is that 14 out of 19 interviewees said they would sponsor a child, but most would be less likely to donate to a non-profit. Therefore, reaching out to High Point University students and asking them to participate in a specific
  16. 16. 16 opportunity offered by the Youth Network is the best way to get people invested and donating, rather than simply asking for donations. A difficult part of the campaign will be awareness. Only 3 out of 20 interviewees had ever heard of the Guilford County Resource and Referral Center and only two had heard of the Youth Network. Thus, to create an effective fundraising campaign, the first step should be securing awareness for the organization, although publicizing an event like a charity concert will undoubtedly raise awareness for the organization. Students appear to want a visible, tangible benefit of their volunteering and financial donation. So by sponsoring a child, they can meet the child, play an active role in his or her life, and see the results of the sponsoring. This seems to be a far more successful plan of attack than just asking college students to donate money and never really seeing where it goes or understanding the full effect of their generosity. In the survey, study participants were 60% females, 40% males, 30% of 17-19 year olds, 70% of 20-22 year olds and 10% freshman, 35% sophomores, 20% juniors, and 35% seniors. All of the participants were Caucasians. Some limitations of the research include, first, the number of surveys is small. Distributing only 20 surveys makes it difficult to claim statistical significance with our data. Another limitation is that some people will inevitably answer questions differently than another interviewee. Question interpretation can affect the reliability of our data. Similarly, with scale questions, interviewee responses will more likely be varied because there is no hard and fast answer. Nevertheless, the survey provided a substantial understanding by which we can draw upon a campaign and apply to the formation of our next report outlining goals and objectives. That is, the survey (see Appendix I for details) will provide STRAT Solutions with a strong basis for understanding of the donating habits and tendencies of students and will better help us target a campaign so that the Youth Network can thrive.
  17. 17. 17 Secondary Research By researching other non-profit organizations similar to the Youth Network we can gain a better understanding of prospective fundraising activities for our client. The five annual events organized by the Central Piedmont Big Brothers Big Sisters organization are a good starting point for potential events for the Youth Network. Big Brothers Big Sisters Big Brothers Big Sisters is a well-known organization across the United States. The organization has a local chapter in our area titled Big Brothers Big Sisters of the Central Piedmont (BBBSCP). One of the fundraisers the Central Piedmont chapter participates in to gain donations is an annual bowling event called Bowl for Kids Sake. This event takes place at a local bowling alley and all participants pay a fee in the form of a donation to bowl. There is a disk jockey and door prizes to make the event extra fun for children and adults. An additional way this bowling event raises donations is through the auction of bowling pins hand decorated by Bigs and Littles. Individual donors as well as local and national businesses sponsor the fundraiser. There are four different levels of sponsorship for the event: T-shirt Sponsor- $1000, Kid’s Team Sponsor- $375, Lane Sponsor- $250, Student Team Sponsor- $250. The Bowl for Kids Sake fundraiser is just one of a couple main fundraisers the local Big Brothers Big Sisters chapter puts on annually (“Our events”). Another popular event for BBBS of the Central Piedmont is their annual tennis tournament. This tournament is a three-day extravaganza held at the Oak Hollow Tennis Center. Every year this tournament brings in over 225 participants to the High Point area from all over North Carolina. Also included in the tournament is a silent auction, a kid’s carnival, and food the entire weekend for both tennis players and their guests. In 2012, Big Brothers Big Sisters of the Central Piedmont was able to gain sponsors for this tournament such as Domino’s Pizza, AT&T, Sheetz, BB&T, and Spider Digital (“Our events”). In addition to the two aforementioned events, Big Brothers Big Sisters of the Central Piedmont has two more events, The Big Beach Bash and Caring for Kids. Both of these events help to contribute towards the fundraising goals of the organization. Specifically, Caring for Kids is an event intended to receive community donations and form new relationships with
  18. 18. 18 potential sponsors. Furthermore, Big Brothers Big Sisters is a United Way agency, which means 30% of the annual budget for the Central Piedmont chapter is received from the United Way of Greater High Point (“Our events”). YMCA Similarly, the YMCA is a non-profit organization whose goal is youth development, healthy living, and social responsibility. To get a strong idea of the fundraising that the Y does to raise money to continue benefiting the community, we looked at campaign strategies that were used by YMCA organizations around the country and globe. The following are some of the campaigns and fundraising ideas that YMCAs have used to raise the millions of dollars they make every year: -Marathon/runs -Swimathon -Camps -Businesses matching other fundraising -Through their website asking for donations and providing a summary of what they would use the donations for -Auction -Selling cookies, reusable shopping bags, flowers, etc. -Pancake breakfast -Dinner -Entertainment book -Businesses sponsoring children -Competitions Many Y fundraising opportunities come through partnerships with businesses and foundations. Some of the fundraising campaigns have a theme and a clever title. Examples of themes that YMCAs have used are sports (everyone wears jerseys or comes supporting their favorite team), or Star Trek, where the organization focuses on a specific area that the campaign is trying to help, and with specific dollar amount goals (“Be involved”).
  19. 19. 19 Boys and Girls Club of America Lastly, the Boys and Girls Club of America uses a plethora of secondary sources for their research. For example, they use the 2003 Annual Meaningful Time Check-Up on U.S. Children & Families which is a publication in junction with the National KidsDay and KidsPeace. It is an annual report that takes the results of a national survey looking at the time that parents actually spend with their children ensuring their safety and health. It takes into consideration their nutritional information, medical care, emotional health, and educational success, the ways in which they interact with their children, and identifies the challenges and restrictions that parents have. “Among the findings is the fact that more than half of parents (54 percent) said they had either no time, little time or wished they had more time to spend in physical activity with their children” ("Proven results," 2004). They use many more resources including ones from the United States Government. The Washington D.C. Federal Interagency Forum on Child and Family Statistics, U.S. Government Printing Office, reports released by Save the Children, The Urban Institute, Child Trends, American Youth Policy Forum, The President’s Advisory Commission on Educational Excellence for Hispanic Americans, The Alliance for Youth, The Annie E. Casey Foundation, Pew Hispanic Center, National Crime Prevention Council, The National Institute on Out-of- School Time, Center for Research on Women, Wellesley College, National Center for Children in Poverty, National Indian Children’s Alliance, National Indian Child Welfare Association, Casey Family Programs, Office of Juvenile Justice and Delinquency Prevention, U.S. Department of Justice, and the College Board to name a few ("Boys and girls," 2012). The Boys and Girls Clubs of America website contains many helpful resources on their facts and figures page. They would be beneficial for any struggling parent and provide tips for how to manage time better, how to help with your child’s homework, help in planning for college, encourage reading, promote healthy smiles, and a parents’ guide to gangs. This information is available in English and in Spanish since 23% of participants are Hispanic ("Boys and girls").
  20. 20. 20 Reference List Be involved. Retrieved from http://ymca.net/be-involved. Boys and girls clubs of America: Career opportunities. (2012, December 21). Retrieved from https://re12.ultipro.com/BOY1000/JobBoard/JobDetails.aspx?__ID=*EA88B04B002102 14. Boys and girls clubs of America: Facts and figures. (n.d.). Retrieved from http://bgca.org/whoweare/Pages/FactsFigures.aspx. Dyer, S., Buell, T., Harrison, M., & Weber, S. (2002). Managing public relations in nonprofit organizations. Public Relations Quarterly, 47(4), 13-17. Nelson, M. R., & Vilela, A. M. (2009). "Doing good” with advertising: Building awareness, branding, and generating revenue for social causes and non-profit organizations. American Academy of Advertising Conference Proceedings, 32-35. Our events. Retrieved from http://www.bbbscp.org/Our_Events.html. Proven results: A compendium of program evaluations from boys & girls clubs of America. (2004, March). Retrieved from http://oms.bgca.net/Content/ProvenResultsEvaluationCompendium.pdf. Stater, K. (2009). The impact of revenue sources on marketing behavior: Examining web promotion and place-marketing in nonprofit organizations. Journal of Nonprofit & Public Sector Marketing, 21(2), 202-224.
  21. 21. 21 Stride, H., & Lee, S. (2007). No logo? No way. Branding in the non-profit sector. Journal Of Marketing Management, 23(1/2), 107-122. Waters, R. D., & Jones, P. M. (2011). Using video to build an organization's identity and brand: A content analysis of nonprofit organizations' YouTube videos. Journal of Nonprofit & Public Sector Marketing, 23(3), 248-268.
  22. 22. 22 Overview The Youth Network is a rudimentary program. As a result, its parent organization, the Guilford County Resource and Referral Center, is attempting to widen its notoriety and recognition by creating a communication campaign targeted at gaining awareness and funding for its various activities and events. The organization has adequate volunteers, leaving their main concern to fundraising and awareness. The general cost of the Youth Network's program, intended at educating and assisting in the growth of youth, is $550. The fundraising would subsidize the fees associated with the organization of the program. The fees are applied toward any costs associated with the once-a-week program on Saturday including snacks and drinks, activity supplies, utilities, and other additions that accumulate from use. Fundraising would also come in the form of sponsoring lunch for the kids for a week, approximately $50. Campaign Communication Goal The overall communication goal for the campaign is to improve fundraising and acquire the sponsorships of clubs and organizations by raising awareness in an effort to double the amount that was collected in 2011 ($3,000) to $6,000 by December 31, 2013. Of the 20 people that were surveyed every respondent belonged to at least one club or organization on campus and many belonged to more than one. A majority of the respondents, 50%, belong to a Greek organization. Because so many students on High Point University’s campus are members of Greek life, we believe the best way to acquire sponsorships for the children in the Youth Network is by going to the different Greek organizations on campus and asking for financial support. We believe that these organizations would be willing to sponsor children of the Youth Network because of the philanthropic nature of Greek life. The groups sponsoring a child would receive a letter, card, photograph, or something tangible, in order for the Youth Network to express their gratitude and recognition of the impact these groups are Goals and Objectives
  23. 23. 23 making. The surveys also showed an abundance of involvement in academic organizations as well as community organizations, which we will look to acquire sponsorships through as well. Although the surveys showed interest in clubs and organizations donating money to non-profit organizations, individuals were genuinely disinterested in donating their own money. We plan to advertise our large concert event to raise money for the Youth Network by utilizing the Campus Concierge and SGA service. According to our research, word of mouth and campus email are two of the largest mediums students use to learn about the organizations they are involved with. In the fall, the Youth Network will host a concert for the students of High Point University. By using the Campus Concierge and SGA to email the students, it will create a reason for students to talk to their friends about the event and create word of mouth advertising of the concert. It is through these techniques that we will create awareness of the Youth Network and through awareness we will receive an increase of financial support. Our research showed that word of mouth was the most recognized medium when it comes to how individuals heard about the organizations they are involved in. Following campus email was social media. Because our research shows that people learn about the organizations they are involved with through social media as well, it is our recommendation that the Youth Network utilize social media avenues such as Facebook and Twitter to gain awareness, inform potential future sponsors, and ultimately increase participation in the program. Our survey showed that 85% of students are not aware of the Guilford County Resource and Referral Center. Even less are aware of the Youth Network at 90%. By utilizing social media to their maximum potential, the Youth Network can increase awareness by a significant amount. Campaign Communication Action Oriented Objectives According to the research collected by STRAT Solutions, 80% of survey respondents said that their clubs or organizations would be very interested in providing fundraising for a local non-profit organization. Because the interest level is so high, we know that seeking sponsorships for each participant in the Youth Network program is a feasible task to pursue. As far as funding the remaining costs of the program (activity supplies, utilities, etc.), our research shows that 70% of students would participate in a concert if one were to be offered, over other events, to
  24. 24. 24 subsidize such fees. More students would suggest one big event rather than dorm storming or other forms of fundraising. The action oriented objectives of the campaign are as follows: -Create a Sponsor A Child program and get 10 student clubs or organizations at High Point University to financially support 10 children to attend the Youth Network by the end of December 31, 2013 (to be introduced and have information distributed as soon as school starts, more specifically, in accordance with the Activities Fair around August 19th). - Organize an annual fall benefit concert for the Youth Network to raise awareness among the campus population and foster donations to the Youth Network with the goal of raising $500 by October 2013. -Create additional levels of sponsorship opportunities for the Youth Network to meet or exceed our total fundraising goal of $6,000 by December 31, 2013 (which will be discussed in greater detail in the measurable objectives section). - Appoint a High Point University student or two to serve as the liaisons between the Youth Network and High Point University clubs and organizations by serving as points of contact for the reference of both parties involved in the campaign (perhaps could be named Youth Network Ambassadors). Campaign Communication Measurable Objectives The measurable objectives associated with the campaign in response to the problem and opportunity of fundraising as stated by the research question consists of three components. That is, outputs (incorporating message production, message distribution, and target date), outcomes (outlining identification of target public, specification of desired effect, and establishment of target date), and business results (defined in this case as the effect on the connection of the Youth Network with the Guilford County Resource and Referral Center). Generally speaking, the measurable objectives revolve around the preparation and implementation period of the campaign. As previously stated, the two main initiatives of the campaign include the organization of a concert and the development of a Sponsor a Child program.
  25. 25. 25 Outputs In terms of the timeline of the campaign, STRAT Solutions has allotted the period of May-August 2013 for the preparation of the implementation of the campaign from August- December 2013. Our team has recognized that HPU clubs and organizations are less likely to be engaged with the Youth Network during the summer months, due to the fact students are less frequently engaged with their emails and are less connected with one another. On the other hand, this period of time will be utilized to begin the development of relationships with the media and the completion of such steps as the building of media lists, as structured by the output components of the measurable objectives. The media lists will be comprised of print, radio, and television outlets in the Triad area. However, those centered in the city of High Point will be focused upon due to the fact that the Youth Network is located in High Point. The preparation period leading into the implementation of the campaign will ensure that the effects and results of the steps taken are maximized on a widespread basis, bringing optimum notoriety and exposure in the name of the best interest of the Youth Network. Furthermore, throughout the duration of the implementation, the impressions of the media coverage garnered will be recorded and assembled into monthly reports for the internal purpose of the Youth Network to further analyze the effectiveness of the campaign reach. Outcomes In terms of outcomes, the target public of the campaign is HPU students, including the clubs and organizations they are involved in as well. As suggested by the client, HPU students will form the bulk of the target audience of the campaign and efforts by which to attract their fundraising will be executed by means of the channel of clubs and organizations they participate in. Therefore, although students represent the target public, their affiliations with HPU groups present the vehicle by which to communicate with them. Similarly, according to the primary research our team conducted, the most effective method by which to garner the most funds rests on the transmission of messages not to individual students but to their clubs and organizations in general. It is planned for a list of HPU clubs and organizations to be organized and frequent communication with them to be maintained through emails, social media sites, and the Youth
  26. 26. 26 Network website. To note, it is planned for a schedule of Facebook statuses and Twitter posts to be introduced into the campaign. On Twitter, every Monday (giving insight into the planned activities of the upcoming Saturday) and Saturday (provided a recap of that Saturday’s happenings) a post will be uploaded. On Facebook, a status will be written every Monday (offering a first hint about the upcoming Saturday), Wednesday (serving as a mid-week reminder), Friday (giving a final reminder about Saturday’s programming), and Saturday (describing a recap). More specifically, by remaining active on the sites, we would like to see the achievement of the following social media site numbers and statistics. By the end of September, 25 likes and 10 followers on Facebook and Twitter, by the end of October, 50 likes and 25 followers on Facebook and Twitter, by the end of November, 75 likes and 30 followers on Facebook and Twitter, and by the end of December, 100 likes and 50 followers on Facebook and Twitter respectively. The likes attempted to be gained are greater than the number of followers simply based on the fact that Facebook tends to receive greater traffic, especially by the target audience of college students. Additionally, it is planned for the design of the website to be improved upon to make it more appealing, user friendly, and appealing, calling for the inclusion of pictures of the participants and various program activities, bright colors, and links to social media as part of a fun and kid friendly theme. Currently, the Youth Network has its own page on the Guilford County Resource and Referral Center site and features a link to Facebook. However, the link connects to the Facebook page of Capacity Builders, an obvious problem that must be rectified. To note, the website designer “A Creative Winning Look” is cited at the bottom of the Youth Network page and, thus, their services may or may not have to be taken into consideration as part of the website redesign, as directed by the client. Having no knowledge of the visitor traffic to the Youth Network page, STRAT Solutions decided to focus on the design, layout, and structure as opposed to the analytics associated with the people visiting the site. It is projected once the Youth Network is more firmly established and well known in the High Point community it will be more sensible to collect such data. The desired effect relates to the concept of provoking the development of sponsorships between HPU clubs and organizations and the Youth Network through greater awareness as well as motivating them to invest their time and resources in the program. The latter can be defined
  27. 27. 27 as falling under the umbrella of both awareness and behavior objectives, considering that it rests on a platform of exposing students to the program and sparking action by means of the concert and Sponsor a Child program. It is aimed, as our overall goal states, to bolster the fundraising acquired by the Youth Network in order to subsidize fees associated with the program and participants. More specifically, as part of the proposed Sponsor a Child program, HPU clubs and organizations will have the option to offer fundraising assistance by contributing to three different levels of assistance. That is, $550 for the sponsorship of one child (given one time during campaign), $200 for program sponsorship (available for multiple provisions of such), and $50 for the sponsorship of a child’s lunch (also available for more than one offering throughout the campaign). By dividing up the possibilities of donations, clubs and organizations will have the opportunity to determine the most suitable approach for them to help, according to such factors as the number of members in their groups, their resources, and overall capacities to raise and give money. Regardless of the amount they give to the Youth Network, the desired effect of the campaign, which is to develop awareness and in turn double the amount that was collected in 2011 ($3,000) to $6,000 by December 31, 2013, will be supported by the creation of HPU sponsorships. Business Results In terms of the business results that fall under the umbrella of measurable objectives, it is allotted for progress reports to be completed on a monthly basis pinpointing the fundraising amount collected. The progress reports will be posted on the Youth Network’s website and, in addition, the information will be released to the media, allowing them to continue to be informed and to share such knowledge with the public. It is desired for the fundraising collected by the Youth Network to increasingly rise throughout the period of the campaign implementation, August-December 2013. Furthermore, it would be beneficial for the monthly progress reports to be posted on the main Guilford County Resource and Referral Center website page, providing for the affirmation of the connection between the Youth Network and the GCRRC. By linking the foreseen success of the Youth Network back to GCRRC, both the reputation of the program and the center can be solidified and boosted, offering advantages for both entities involved. Ultimately, the link between the Youth Network and the Guilford County Resource and Referral Center, as promoted by the implementation of the campaign, will bring
  28. 28. 28 about measurable and action oriented results related to the specified goal of raising awareness and boosting fundraising.
  29. 29. 29 Target Audience In terms of the target audience, of the 20 HPU students that were surveyed every respondent belonged to at least one club or organization on campus and many belonged to more than one. A majority of the respondents, 50%, belong to a Greek organization. Because so many students on High Point University’s campus are members of Greek life, we believe the best way to acquire sponsorships for the children in the Youth Network is by going to the different Greek organizations on campus and asking for financial support. The surveys also showed an abundance of involvement in academic organizations as well as community organizations, which we will look to acquire sponsorships through as well. Logo, Slogan, Theme An integral part of our Youth Network campaign design was the creation of a logo as well as a slogan for the Youth Network. The logo (see Appendix II for details) is a pair of helping hands in purple and yellow. We chose the helping hands because the Youth Network is a non-profit organization, which helps to foster learning and the enrichment of young children. Furthermore, we chose the colors yellow and purple because they are fun, vibrant, and kid- friendly. In addition to creating a logo, we formed a slogan for the Youth Network as well. The slogan is “Fueling a Better Future.” We decided to go with this slogan because it is the mission of the Youth Network to help children grow and develop. This slogan accurately depicts the message Youth Network is trying to send out to their audiences. The overall theme for our campaign is fostered around the idea of funding youth development. We merged our main goal of fundraising with the program’s main goal, youth development, and formed this core theme for the basis of our campaign. Overall, the theme embodies the heart of what we are trying to achieve, which is, raising funds to benefit the development of children in the city of High Point. Additionally, to help us with our campaign, Messages and Audiences
  30. 30. 30 we created a slogan for it. The slogan is “Whose life will you change?” As stated earlier, our primary audience for this campaign is High Point University students. We believe this slogan will resonate with the students because of its strong message and impact. The students at High Point University are very involved both on campus and in the local community and want to make a difference. The slogan also features a sort of call to action, challenging the students to come forth and help for the greater good of our community. Audience Segmentation and Message Development For the purpose of the development of messages, the target audience will be segmented into Greek, academic, community, religious, sports, and theatre organizations. For each of the segmentations, an overview of the verbal messages to be conveyed will be described. Each message platform will consist of a boilerplate of basic information about the Sponsor A Child Program and Youth Network (included below) and will include additional messages specifically in accordance with each segmentation. Also, there will be a call to action with links to the Youth Network website and social media sites. Therefore, in terms of the primary correspondence by email, the messaging will follow a similar format but will appeal to the benefits of either Greek, academic, community, religious, sports, and theatre organizations. The following outlines the overall copy platform and supporting points as well as snapshots of the actual emails. -Sponsor A Child Boiler Plate: Sponsor A Child is a fundraising program of the Youth Network, aiming to provide HPU clubs and organizations with various means by which to make a contribution. Sponsor A Child is divided between three levels, including $550 for the sponsorship of one child, $200 for program sponsorship, and $50 for the sponsorship of a child’s lunch. Sponsor A Child fosters the creation of positive relationships between the youth and HPU students, creating a meaningful experience for everyone involved.
  31. 31. 31 -Youth Network Boiler Plate: Founded in 2012, the Youth Network is a local community program dedicated to enriching the lives of children in the High Point area and promoting their self- development. It works to make a lasting difference in the betterment of the community through the positive influence of its youth. Helping those in Pre-K through 12th grade, the program aims to instill a high level of self-confidence, self-esteem, and self-motivation in its participants. The Youth Network welcomes children from all backgrounds and socioeconomic levels. For more information, visit the Youth Network website at http://www.tgcrrc.org/youthnetwork.html. Greek Organizations (see Appendix III for details) For the audience segment of Greek organizations on campus, it is important to stress the philanthropic side of the Youth Network. Since Greek organizations on campus already do so much for the community, we need to make donating to the Youth Network through the Sponsor A Child program seem doable for these organizations. By breaking down the amount required per chapter down to the amount it would cost each member (approximately $3 per sorority member and $7 per fraternity member), it seems more accessible to sponsor a child then presenting the organizations with the large $550 price tag. Other than showing them the price of sponsoring a child, providing the organizations with the information of the individual child they will be providing a service to would add an emotional connection with the two organizations. Academic Organizations (see Appendix IV for details) For the audience segment of academic organizations, it is integral to involve HPU professors and advisors in the process of recruiting students. Thus, emails will be sent out to the department heads of each major, who will be asked to forward the email to all professors in their discipline. The emails will inform the professors of the opportunity for their students to fulfill possible volunteer hours or credits needed to graduate by means of volunteering with the Youth Network, especially as applicable in such areas as sociology, philosophy, ethics, etc.
  32. 32. 32 Community Organizations (see Appendix V for details) For the audience segment of community organizations, it should be aimed to correspond with organizations who are actively involved in various projects throughout the semester (Volunteer Center, Habitat for Humanity, Rotaract, Civitan Club, to name a few). In addition, it would be of the benefit of the Youth Network to reach out to clubs and organizations who are seeking opportunities to become more involved in the community, providing more of a motivation to choose the program to do so. Religious Organizations (see Appendix VI for details) Religious organizations on campus are always looking for opportunities to go into the community and serve. Instead of for publicity, religious groups are called by faith to act as the hands and feet of God in the world. This includes assisting in organizations helping children, the elderly, and feeding and assisting the poor and downtrodden. Sports (see Appendix VII for details) Sports teams and organizations are built on the principle of teamwork, friendship, and companionship. Within the team, an essential component of success is cohesiveness with one another. In a campaign intended to garner sponsorships and lasting relationships between sponsor and child, the understanding that teams and players have of intra-squad companionship is a valuable characteristic that should be exploited. Teams also frequently have a strong backing of family and friends with the ability and willingness to participate in team events and commitments. Theatre (see Appendix VIII for details) For the audience segment of the High Point University Theatre Department, it should be aimed to connect the department with the community. Since HPU prides itself on offering a holistic education that values generosity and service learning, connecting the theatre department to the Youth Network would reflect positively on the institution as well as the department. The theatre department’s involvement could be through sponsoring a child or, if they so choose, they could choose from our other options of financial support packages divided by levels. They could choose to pledge a certain amount, which would go to the overall program.
  33. 33. 33 Visual Message Development and Media The campaign will incorporate various methods by which to optimize the communication with clubs and organizations. That is, emails will be sent out to specific people associated with each organization, as previously described, in addition to general emails sent out through the campus concierge and SGA as well as an article written in the Campus Chronicle at the beginning of the semester. The campus concierge emails will be sent out in conjunction with the time of the fall benefit concert (daily two weeks prior to September 7) and also frequently throughout the duration of the semester in support of the Sponsor A Child program (see Appendix IX and X for details). Below details the overall copy platform to be included in the campus concierge and SGA emails and copy points of the Campus Chronicle article: -Campus Concierge/SGA email about Sponsor A Child Program: Is your club or organization looking to get involved in a community service project this semester? Email student@highpoint.edu (Youth Network Ambassador) to learn more about the Youth Network and the opportunity to participate in its Sponsor A Child Program. By lending your services, a lasting impact will be made in a child’s life. Change a life today! -Campus Concierge/SGA email about fall benefit concert: -Date: September 7, 2013 -Time: 6:00pm -Location: TBA -Donations will be accepted and 100% of proceeds will go to the Youth Network.
  34. 34. 34 -Campus Chronicle article: -With the start of the school year, students are busily preparing for the upcoming semester. Clubs and organizations are holding their first meetings and planning activities and events for the following weeks. Many students are looking for volunteer opportunities and ways to get involved in the community. -With the slogan “Fueling a better future,” the Youth Network is a local community program dedicated to enriching the lives of children in the High Point area and promoting their self-development. It works to make a lasting difference in the betterment of the community through the positive influence of its youth. Helping those in Pre-K through 12th grade, the program aims to instill a high level of self-confidence, self-esteem, and self-motivation in its participants. -The Youth Network will be kicking off its “Whose life will you change?” campaign in collaboration with HPU students with a fall benefit concert on September 7. All proceeds collected from the concert will be given to the Youth Network. Both cash and passport card donations will be accepted. -The Youth Network has also announced a Sponsor A Child Program in conjunction with HPU clubs and organizations as part of their campaign. The Sponsor A Child Program consists of three levels of fundraising- $550 for the sponsorship of one child, $200 for program sponsorship, and $50 for the sponsorship of one child’s lunch. -Funds collected from the concert and Sponsor A Child Program will be used to subsidize fees and support program activities throughout the semester. -For more information, contact student@highpoint.edu (Youth Network Ambassador).
  35. 35. 35 Social Media Messaging Social media is an essential avenue by which to reach target audiences with carefully constructed messages. The message structure, however, might be different than for other media. Social media gives organizations a way to quickly and efficiently reach a vast group of organized consumers. These messages should primarily be shorter and more succinct than on other media. The attention span online and on social media is shorter, with far more distractions than, for instance, in print media. As stated in the goals and objectives report, it is planned for a schedule of Facebook statuses and Twitter posts to be introduced into the campaign. On Twitter, every Monday (giving insight into the planned activities of the upcoming Saturday) and Saturday (provided a recap of that Saturday’s happenings) a post will be uploaded. On Facebook, a status will be written every Monday (offering a first hint about the upcoming Saturday), Wednesday (serving as a mid-week reminder), Friday (giving a final reminder about Saturday’s programming), and Saturday (describing a recap). The messages will range "Here's what we did this week" to "Here's what is coming up this next week" to keep people involved and feeling like they are part of each week. These messages will engage a marketing mix, such as "You can donate by clicking…" or simply, "Sponsor a child today." Our campaign is intended to raise money for the Youth Network, and gain child sponsorships as part of this fundraising. Therefore, some of these messages (the ones not providing a recap of the week’s activities or what is coming up) must be devoted to encouraging people to donate to the cause.
  36. 36. 36 Strategic and Tactical Recommendations The “Whose life will you change?” campaign will incorporate various strategies and tactics by which to optimize the communication with clubs and organizations. That is, emails will be sent out to specific people associated with each organization in addition to general emails sent out through the campus concierge and SGA as well as an article written in the Campus Chronicle at the beginning of the semester. The campus concierge emails will be sent out in conjunction with the time of the fall benefit concert and also frequently throughout the duration of the semester in support of the Sponsor A Child program (see Appendix IX and X for details). Paid, Owned, Earned, and Social Media Tactics Paid media will include the placement of ads featuring the graphic below in the Campus Chronicle and HPU Yearbook. The graphic (see Appendix XI for details) will also be broadcasted on the HPU television show, Wow Factor, and on the jumbo screens at sporting events (soccer, basketball, volleyball, etc.). A script to be announced on Wow Factor and the HPU Radio Show will also be developed (see Appendix XII for details). The script for the HPU Radio Show will include prepared sound bites as well. Ultimately, although the graphic for the ad and the scripts will not incur a cost, we consider such tactics to fall under the category of paid media. In the real world outside of High Point University, the creation of such tactics for print, television, and radio outlets would have to be paid for as part of a campaign. Owned media will complement the mix of paid media with the formation of collateral materials, such as a flyer (see Appendix XIII for details), newsletter (see Appendix XIV for details), and brochure (see Appendix XV for details). It is planned for the flyer, newsletter, and brochure to be visually similar to the above graphic, with a focus on the logo and slogan of the Youth Network, a visually interesting picture, and bright colors. The brochure will serve as a point of reference for those interested in participating in and assisting the Youth Network. Brochures will be handed out at the HPU activities fair (which the Youth Network ambassadors will work) and the benefit concert. It will describe basic information about the program, the Strategies and Tactics
  37. 37. 37 goals it seeks to achieve, the benefits it provides to its participants, its role in the community, and contact information for getting involved. The brochure will also be given to clubs and organizations that express initial interest in participating in the Sponsor A Child program and parents who sign their children up to participate in the program. As a form of direct mail, flyers, consisting of a blown-up image of the graphic, will be placed in all students’ mailboxes. As of now, the two Youth Network ambassadors have not been chosen. However, when the flyers are passed out, they will include contact information for the ambassadors as part of a call to action. Additionally, it will highlight the date of the concert, the Sponsor A Child program, as well as the availability of volunteer and donation opportunities. The flyer will serve as a platform to provide a general overview of the upcoming semester events of the “Whose life will you change?” campaign and to reach out to the HPU student body in its entirety. The newsletter will follow a similar format but will have various features, including “Kids of the Month.” The newsletter will be more personal, offering more stories of experiences and success then logistical information. The newsletter will allow volunteers, sponsors, and donors to learn about the positive impact they are having on the Youth Network and the kids whose lives are enriched as a result. It will most likely be distributed through email. To note, it is recommended for an email list to be organized of those who sign-up to receive information and updates about the Youth Network. Furthermore, it is suggested for the design of the Youth Network website to be improved upon to make it more appealing, user friendly, and appealing, calling for the inclusion of pictures of the participants and various program activities, bright colors, and links to social media as part of a fun and kid friendly theme. The brochure, flyer, and newsletter, as well as any additional materials that are developed throughout the course of the campaign, will be posted on the website. Ultimately, the website will act as a hub of information for all those interested in the Youth Network (participants, volunteers, donors, and sponsors) to learn about the premise of the program and the campaign. Considering that the website exists under the domain of a webmaster, the redesign of the website must be assigned to that entity and, thus, is not accessible to our team. The transformation of the website is a mere future recommendation for the Youth Network and will not fall under the umbrella of our “Whose life will you change?” campaign.
  38. 38. 38 Earned media will consist of news releases to be sent out to local print, television, and radio outlets (see Appendix XVI, XVII, XVIII for details). Although the main goal rests on the raising of awareness and fundraising among HPU students, it will be beneficial for the Youth Network to gain attention and notoriety in the local media. Doing so will further expand the reach of the Youth Network in the community in terms of recruiting participants as well as spreading the word about the positive work it is achieving. Garnering the support of the local media will ultimately solidify the brand and reputation of the Youth Network in the community, affording for its continued success in conjunction with the advocacy of HPU clubs and organizations. In terms of social media, as stated in the previous reports, it is planned for a schedule of Facebook statuses and Twitter posts to be introduced into the campaign (see Appendix XIX and Appendix XX for details). On Twitter, every Monday (giving insight into the planned activities of the upcoming Saturday) and Saturday (provided a recap of that Saturday’s happenings) a post will be uploaded. On Facebook, a status will be written every Monday (offering a first hint about the upcoming Saturday), Wednesday (serving as a mid-week reminder), Friday (giving a final reminder about Saturday’s programming), and Saturday (describing a recap). The messages will range "Here's what we did this week" to "Here's what is coming up this next week" to keep people involved and feeling like they are part of each week. These messages will engage a marketing mix, such as "You can donate by clicking…" or simply, "Sponsor a child today." Our campaign is intended to raise money for the Youth Network, and gain child sponsorships as part of this fundraising. Therefore, some of these messages (the ones not providing a recap of the week’s activities or what is coming up) must be devoted to encouraging people to donate to the cause. Sample Tactics and Supplemental Materials In order to effectively communicate with HPU clubs and organizations and media outlets supplemental materials must be developed. It is planned for a list of all clubs and organizations to be compiled, including the contact information for one executive council member. Although any communication with an executive council member would be effective, it would be ideal for all correspondence to occur between the president and/or vice president (since they are the ones
  39. 39. 39 in charge of the various initiatives and efforts taken by the club or organization). In terms of reaching out to print, television, and radio outlets in the triad, a media list has been assembled (see Appendix XXI for details). Budget In an attempt to keep the budget as low as possible, very few costs will be incurred as part of the campaign. The two main components of the campaign, the benefit concert and Sponsor A Child program, require little expense. In general, the only costs associated with the campaign pertain to the printing costs of the brochures and flyers. As previously stated, it is recommended for the brochure to be distributed at the Activities Fair, benefit concert, and to clubs and organizations as well as parents who are interested in participating with the Youth Network. It is estimated that 200 copies of the brochure will be needed to fulfill such an effort. Using low grade paper, in order to cut down costs, at $2.21, the final cost would be $243.00. Secondly, printing costs for the distribution of the flyers must be considered. As mentioned, the flyers will be placed in all students’ mailboxes as part of the kickoff of the campaign at the beginning of the semester. With approximately 4,000 students, it is planned for 1,000 copies, with 4 flyers on each page, to be printed, coming to a total of $502.92. The latter costs were calculated from the offerings of FedEx office (see Appendix XXII for details). The total budget would come to $745.92. Timeline A calendar of the campaign duration (in correspondence with the HPU fall academic schedule and the first and last day of classes), August 19th to December 4th outlines the timeline of the execution of the tactics previously described (see Appendix XXIII for details). It is aimed that with the enactment of the projected timeline the goals and objectives of the campaign will be met, ultimately leading to the bolstering of awareness and fundraising garnered on behalf of the Youth Network. To note, the deployment of the campaign tactics will run until December 4th . However, the opportunity to donate to the Youth Network will extend until December 31st , as referred to in the objectives section.
  40. 40. 40 Monitoring Throughout the course of the campaign, monitoring will consist of a variety of methods. Primarily, the campaign will be monitored according to the barometer of the number of clubs and organizations participating in the Sponsor A Child program. The latter will indicate the effectiveness of the strategies and tactics executed throughout the semester and the reach it is having in communicating with the clubs and organizations. A running list will be maintained and will allow for the tracking of additions of clubs and organizations participating in the Sponsor A Child program. Furthermore, a list of contacts (president and/or vice president) for each club and organization will be compiled and will also be added to throughout the course of the campaign to reflect the latter changes. The database of such, outlining all clubs and organizations participating in the Sponsor A Child and their representatives, will allow for an organized point of reference in relation to the program. A list of all people (volunteers, donors, and sponsors) who are emailed the newsletter on a monthly basis will also be assembled (see Appendix XXIV for details). To note, a space for people’s mailbox information is allotted to permit for the sending of various additional materials (i.e. flyers and brochures). Lastly, the funds collected throughout the campaign will be monitored, with the amounts pinpointed specifically after the benefit concert as well at the end of every month. The total funds raised will be assessed at the end of the campaign, which will be discussed in more detail next. Assessment There are many ways to assess whether or not this campaign was a success both at HPU and outside in the High Point community. In terms of the latter, one method of assessment is by the amount of local press coverage the Youth Network received throughout the campaign. If there was a high volume of news stories in various media, being published about the Youth Network, this is a strong signal that the campaign was a success. Furthermore, to assess how well the campaign is doing, the Youth Network can take a look at the different placements, impressions, and circulation of these stories. What is the circulation of the newspapers the articles appear in? Evaluation and Monitoring
  41. 41. 41 How many viewers were watching that television segment? How many listeners were tuned in to the radio station? (see Appendix XXV for details). Another great way to assess the campaign would be through the creation of a Google Analytics account. Google Analytics is a great way to increase search engine optimization (SEO) for the Youth Network. You can take a look at the number of visitors to the Youth Network webpage, and track all social media sites such as Facebook, Twitter, and YouTube. Google Analytics allows you to see how much traffic is being driven to your page, where the users are from, how long they stay on your page, and how many pages they visit. Best of all, this is a free service provided by Google. Thirdly, the most clear cut way to assess the success of this campaign is to look at the original fundraising goal. The campaign will run from August 2013 to December 2013, with the ultimate goal of raising $6,000. Was this goal met? Was it exceeded? Did it fall short? By answering these questions about the amount of funds raised, you can judge the campaign’s success or failure. Monitoring and Evaluation Tools In addition to the latter tools mentioned, such as databases of the clubs/organizations involved in Sponsor A Child as well as their points of contact and excel sheets tracking media placements as well as respective impressions and circulation statistics, it is proposed for a student evaluation questionnaire to also be developed (see Appendix XXVI for details). By collecting the results of the survey, an understanding of HPU participants’ experiences with the program will be gained, providing beneficial feedback to apply to improving upon the success of the campaign in the future. Ultimately, the survey will round out the platform of monitoring and evaluation tools, allowing for the gaining of students’ thoughts and opinions first hand.
  42. 42. 42 Appendix I As previously stated, the questions that STRAT Solutions decided to focus on in this analysis are those containing information about fundraising in an effort to help our client better solve their most important issue in keeping the organization running. Do you belong to a club or organization? Number of Yes’s 20 Number of No’s 0 Which organizations do you belong to? Greek Life 10 Academic 9 Community 8 Religious 5 Athletic 2 Theatre 2 How did you hear about that organization? Campus Email Word of Mouth Calendars Representative from Org Social Media Other 13 16 4 11 13 3 What groups does your organization volunteer for? Habitat for Humanity Alzheimer’s Foundatio n March for Babies Children’s Miracle Network High Point University 7 3 2 3 3 Others include: Open Door Ministries, Big Brother/Big Sister, Boy Scouts of America, Civitan, Shark Tank, Homeless Awareness Project, Helping High Point, JDRF Diabetes, Animal Shelters, Local Shelters, Local Schools, United Way, Salvation Army On a scale of 1-10 how interested is your club in fundraising a local non-profit 1 2 3 4 5 6 7 8 9 10
  43. 43. 43 0 1 0 0 1 0 1 4 4 8 One person refused to answer the question. What kind of event would you want to participate in? Sporting Event Luncheon/Dinner Speaker Concert Other 10 8 9 14 3 What type of fundraising would most effective? Dorm Storming Bake Sale Big Event Sponsoring Restaurants Other 8 6 12 13 3 How likely are you to donate to a non-profit organization? 1 2 3 4 5 6 7 8 9 10 0 0 2 1 4 4 5 1 1 2 Have you heard of GCRRC? Yes 3 No 17 Have you heard of the Youth Network? Yes 2 No 18 Would you be interested in sponsoring a child? Yes 14 No 5 One person refused to answer. As an alternative to paying a school fine would you complete community service? Yes 17 No 3
  44. 44. 44 Do you have transportation? Yes 15 No 5 Appendix II Appendix III
  45. 45. 45 Appendix IV
  46. 46. 46 Appendix V
  47. 47. 47 Appendix VI
  48. 48. 48 Appendix VII
  49. 49. 49 Appendix VIII
  50. 50. 50 Appendix IX Appendix X
  51. 51. 51 Appendix XI
  52. 52. 52 Appendix XII Benefit Concert Copy: Are you looking for a way to have fun this weekend but at the same time get involved in a worthy cause? The Youth Network, in collaboration with High Point University, is hosting a free benefit concert on September 7 at 6pm. Come out to give back to the children of the Youth Network and enjoy great music! Both cash and passport donations will be accepted and all proceeds will be given to the Youth Network. Show your HPU spirit and support the Youth Network, a program dedicated to enriching the lives of children in the High Point area! To learn more, contact student1@highpoint.edu. Audio: Background music of happy, uplifting music softly playing. The song will be chosen by the Youth Network at a later date and will gain permission from chosen artist. Sponsor A Child Program Copy: Is your club or organization looking to get involved in a community service project this semester? The Youth Network, a program dedicated to enriching the lives of children in the High Point area, has just the opportunity you’ve been seeking! Sponsor A Child aims to foster the creation of positive relationships between the youth and HPU students. It offers various ways to contribute to the Youth Network and allows your club or organization to choose how YOU get involved. Change a life today! To learn more, contact student2@highpoint.edu. Audio: People exclaiming YES! A wave of people cheering. Background music of happy, uplifting music softly playing.
  53. 53. 53 Appendix XIII
  54. 54. 54 Appendix XIV
  55. 55. 55 Appendix XV
  56. 56. 56 Appendix XVI Fact Sheet FOR IMMEDIATE RELEASE FOR MORE INFORMATION, CONTACT: September 2, 2013 Pamela Palmer ppalmer@tgcrrc.org Youth Network Kicks Off “Whose Life Will You Change?” Campaign with High Point University Benefit Concert What: On September 7, 2013 at 6 pm, High Point University will be hosting a free benefit concert on behalf of the Youth Network to kick off its “Whose Life Will You Change?” fall campaign. All proceeds collected as part of the concert will be given to the Youth Network to assist in the subsidizing of costs of the program and the sponsorship of various efforts for the children. HPU students will have the opportunity to donate to the program with cash or passport contributions. Who: All High Point University students are encouraged to attend the concert and show their support for the Youth Network! Where: High Point University is located at 833 Montlieu Ave. High Point, NC 27262. When: The Youth Network Benefit Concert is on Saturday evening, September 7th at 6:00pm. Why: The Youth Network’s “Whose Life Will You Change?” fall campaign will feature the benefit concert as well as the introduction of the Sponsor A Child program. Sponsor A Child is divided between three levels, including $550 for the sponsorship of one child, $200 for program sponsorship, and $50 for the sponsorship of a child’s lunch. The Youth Network is dedicated to enriching the lives of children in the High Point area and promoting their self-development. It works to make a lasting difference in the betterment of the community through the positive influence of its youth. The Youth Network welcomes children from all backgrounds and socioeconomic levels. ###
  57. 57. 57 Appendix XVII News Release FOR IMMEDIATE RELEASE FOR MORE INFORMATION: August 26, 2013 Pamela Palmer ppalmer@tgcrrc.org Youth Network Kicks Off “Whose Life Will You Change?” Campaign with High Point University Benefit Concert High Point, North Carolina -- On Saturday, September 7, 2013 at 6pm, High Point University will be hosting a free benefit concert for students on behalf of the Youth Network. The benefit concert will act in part of the Youth Network’s “Whose life will you change?” fall campaign in conjunction with the introduction of its Sponsor A Child program. All students are welcome to attend the concert in support of the Youth Network. Both cash and passport donations will be accepted and all contributions made will be put towards the Youth Network funds. The funds will be used to subsidize utility, program, and other such costs associated with the program. The students are encouraged to show their support for a noteworthy cause and enjoy a great concert in the process! Quote from Dr. Palmer (noting collaboration between HPU and Youth Network)! Sponsor A Child is a recently introduced fundraising program to the Youth Network and aims to provide HPU clubs and organizations with various means by which to make a contribution. Sponsor A Child is divided between three levels, including $550 for the sponsorship of one child, $200 for program sponsorship, and $50 for the sponsorship of a child’s lunch. Sponsor A Child fosters the creation of positive relationships between the youth and HPU students, creating a meaningful experience for everyone involved.
  58. 58. 58 Launched in 2012, the Youth Network is a local community program dedicated to enriching the lives of children in the High Point area and promoting their self-development. It works to make a lasting difference in the betterment of the community through the positive influence of its youth. Helping those in Pre-K through 12th grade, the program aims to instill a high level of self-confidence, self-esteem, and self-motivation in its participants. The Youth Network welcomes children from all backgrounds and socioeconomic levels. For more information, please visit the Youth Network website at http://www.tgcrrc.org/youthnetwork.html. ###
  59. 59. 59 Appendix XVIII News Release FOR IMMEDIATE RELEASE FOR MORE INFORMATION: December 4, 2013 Pamela Palmer ppalmer@tgcrrc.org Youth Network Enjoys Much Success with Conclusion of “Whose Life Will You Change?” Campaign High Point, North Carolina -- On December 4th , 2013, High Point University concluded its fall semester and, with that, marked the wrap-up of the Youth Network’s “Whose Life Will You Change?” campaign. The Youth Network’s collaborative campaign with High Point University, featuring a free benefit concert and Sponsor A Child program was a huge success. In total, _____________ was raised over the course of the semester, ensuring the continuance of a bright future for the Youth Network. HPU students showed considerable support for the Youth Network, making various contributions in the form of monetary donations, sponsorships of children, and their participation at the center. The Youth Network is looking forward to maintaining its relationship with HPU students to further benefit the growth and development of children in the High Point area. Quote from Dr. Palmer (describing success of campaign, impact it had on Youth Network, and her appreciation for HPU students)! Sponsor A Child is a recently introduced fundraising program to the Youth Network and aims to provide HPU clubs and organizations with various means by which to make a contribution. Sponsor A Child is divided between three levels, including $550 for the sponsorship of one child, $200 for program sponsorship, and $50 for the sponsorship of a child’s
  60. 60. 60 lunch. Sponsor A Child fosters the creation of positive relationships between the youth and HPU students, creating a meaningful experience for everyone involved. Launched in 2012, the Youth Network is a local community program dedicated to enriching the lives of children in the High Point area and promoting their self-development. It works to make a lasting difference in the betterment of the community through the positive influence of its youth. Helping those in Pre-K through 12th grade, the program aims to instill a high level of self-confidence, self-esteem, and self-motivation in its participants. The Youth Network welcomes children from all backgrounds and socioeconomic levels. For more information, please visit the Youth Network website at http://www.tgcrrc.org/youthnetwork.html. ###
  61. 61. 61 Appendix XIX
  62. 62. 62 Appendix XX Appendix XXI
  63. 63. 63 Appendix XXII Appendix XXIII (Calendar)
  64. 64. 64
  65. 65. 65
  66. 66. 66
  67. 67. 67
  68. 68. 68
  69. 69. 69 Appendix XXIV Clubs/Organizations and Contacts: Club/Organization Contact Email Campus Box Newsletter Recipients: Name Email Phone Address Appendix XXV
  70. 70. 70 Appendix XXVI Please complete this survey to help us better the way our organization pursues fundraising efforts in the future. Please read each question carefully and answer to the best of your ability. Please be as honest as possible. This survey is completely anonymous and your answers will not be shared with anyone. Once the data is collected the surveys will be shredded. Thank you for your help with the Youth Network, you have helped fuel a better future for a child in your community! 1. Which program(s) did you participate in? a. Sponsor a Child Program b. Volunteering c. Other amount of donation d. Other (please specify): __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ 2. Did you enjoy your time with the Youth Network? a. Yes b. No i. If no, why not? __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ 3. Would you participate again in the future? a. Yes b. No i. If no, why not? __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ 4. What did you enjoy most? __________________________________________________________________________________ Youth Network Evaluation Questionnaire
  71. 71. 71 __________________________________________________________________________________ __________________________________________________________________________________ 5. What would you improve? __________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________
  72. 72. 72 COM 4415 Weekly Progress Report Team Members: Amanda Kostolansky, Nicole White, Jeremy Hopkins, and Brittany Melvin February 1, 2013 1. STRAT Solutions met on February 1, 2013 from 7:00pm to 8:00pm in the in University Center Bakery 2. Attendance: Members attending: Amanda Kostolansky, Nicole White, Jeremy Hopkins, and Brittany Melvin Members excused: None Members absent: None 3. Decisions reached: STRAT Solutions discussed the schedule for putting together the weekly progress reports. It is as follows: 1. Brittany 2. Nicole 3. Jeremy 4. Amanda STRAT Solutions went over the situation analysis report, each member sent part to Brittany to compile. STRAT Solutions defined target audiences and divided them into primary vs. secondary audiences. STRAT Solutions discussed the public opinion and stakeholder analysis  Volunteers like HPU students  Media STRAT Solutions reviewed and edited our SWOT analysis and defined terms. 4. Discussions: STRAT Solutions discussed the aforementioned things as well as things we will potentially do in the future and include in our final proposal/portfolio. 5. Assignments:

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