BSI is a full service solutions provider. We deliver the strongest service and satisfaction to our customers. We provide an end to end solution for your certification requirements (gap analysis, training, certification, auditing, and automation of management system. (Applies to certification product only).BSI can act as a training partner only, to a full service consultant that will work with small to medium sized companies to get their ISO certification. This includes working with the plant to identify gaps, conducting audits, providing on-site consultation and recommendation to automate the system. Mostly they provide training (to the general public) those wishing to close the gap on their ISO certification.

1. BSI Canada
... making excellence a habit™
With ISO 9001 Training and Certification
Quality Management ISO 9001 –
The Nuts and Bolts of ISO Certification
P art 1: Back grounder
1
Copyright © 2012 BSI. All rights reserved.

2. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
What is ISO 9001?
• ISO 9001 is the world’s most established management system framework.
• Currently, nearly a million organizations in 170 countries have
implemented, certified and, more importantly, recognized the benefits of ISO
9001.
• It sets the standard, not just for Quality Management Systems, but
management systems in general.
• ISO 9001 is helping all kinds of organizations like yours to meet their
strategic objectives and succeed through improved customer satisfaction and
staff motivation.
Copyright © 2012 BSI. All rights reserved.

3. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
What is ISO 9001? (continued)
• A common sense, management system that focuses on consistency,
reliability, and improving the way an organization operates
• Specifically, it focuses upon organizational processes, the customer, and
improvement
• IT PROVIDES A FRAMEWORK FOR THE ORGANIZATION TO OPERATE
WITHIN NOT HOW TO OPERATE.
Copyright © 2012 BSI. All rights reserved.

4. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
ISO 9000 family of standards
• ISO 9000:2005 – Quality Management Systems- Fundamentals &
Vocabulary
• ISO 9001:2008 - Quality Management Systems- Requirements
• ISO 9004:2000 – Quality Management Systems- Guidelines for
Performance Improvement
Copyright © 2012 BSI. All rights reserved.

5. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Whom is it for?
• Any organization in any sector who wishes to formalize the way in which
their organization operates
• Any organization who is looking to improve the way in which it is managed.
• No organization is too large or too small to reap the benefits of ISO 9001
• The best returns on investment come from companies prepared to
implement it throughout their organization rather than particular sites,
departments and divisions.
Copyright © 2012 BSI. All rights reserved.

6. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Why introduce ISO 9001?
• There needs to be a structure as to how an organisation operates.
• Customers are the most important stakeholder to an organization.
• An organization needs to know and understand what their customers’
needs are not only now but in the future so that they can plan for the future
to meet customers’ needs.
• ISO 9001 will enable an organization to introduce a structure through the
use of processes and knowing the needs of their customers.
Copyright © 2012 BSI. All rights reserved.

7. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
What does certification to ISO 9001 mean?
• Certification involves an independent third party such as BSI Management
System assessing an implemented QMS
• The certification body will assess conformity to the ISO 9001:2008
standard
• This involves visiting the organization and assessing the relevant systems
and processes
• Certification, will involve periodic reassessments
Copyright © 2012 BSI. All rights reserved.

8. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Why do I need certification?
• Demonstration to customers that the organization has a commitment to
quality
• Regular assessments ensure the organization continually uses, monitors
and improves their processes
• Certification can improve business performance, reduce uncertainty, and
increase market opportunities
• Can increase profitability
Copyright © 2012 BSI. All rights reserved.

9. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
ISO 9001 and SMEs
• Can help you reduce your costs by removing inefficiencies and streamline
your processes.
• It can also help to focus your limited resources on meeting your strategic
and customer objectives.
• Give you peace of mind that you are managing the increasing legislative
and social demands on your business.
• ISO 9001 only requires that you have six procedures, any other
documentation is up to you which can be electronic if you wish.
Copyright © 2012 BSI. All rights reserved.

10. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
ISO 9001 and SMEs (continued)
• ISO 9001 is not about drowning in irrelevant manuals; keep it simple, a
one page flow chart can sometimes be enough.
• A good starting point for any SME is to measure what it actually costs to
run the business.
• Compares this to the cost when you have implemented it to measure your
return on investment (ROI).
• As a small or medium organization the question you need to ask yourselves
is, can you afford not to implement ISO 9001?
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11. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Evolution of ISO 9000 series
Copyright © 2012 BSI. All rights reserved.

12. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Benefits
• Strategic
Having a management system that uses the ISO 9001 concepts means that
there can be the right controls in place to deal with the level of risks to the
organization.
• Managerial
The management of the processes that ISO 9001 requires means that
management have a much clearer view as to how their organisation
operates.
• Marketing
Having ISO 9001 registration enables an organization to show to their
current and future customers that they are committed to ensuring they meet
their requirements.
Copyright © 2012 BSI. All rights reserved.

13. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Benefits (continued)
• Financial
Provided an organisation knows where it has started from re costs of running the
organisation, it can show that savings can be made due to increased efficiency and
effectiveness of their management systems.
• Operational
Having a management system in place will help all the people in the organization to
identify with their responsibilities and what their role is in the organisation. All people
should be involved in the mapping of their processes so that they own their part of the
overall processes and ultimately their contribution to the final product and service to
the customer.
• Customer
The overriding concept behind the ISO 9000 series of standards is meeting customers’
requirements. This is achieved by having a clear understanding of the customers’
needs and having processes and competent people to deliver the products/services.
Copyright © 2012 BSI. All rights reserved.

14. The Nuts and Bolts of ISO Certification
Canada. Part 1: Backgrounder
... making excellence a habit™
Contact Us
1-800-862-6752
www.bsigroup.ca
Anne-Marie Pizzitelli, Marketing Manager
Anne-marie.pizzitelli@bsigroup.com
iso 9001 Courses & Auditor Training
iso 9001 Standards
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