BSI is a full service solutions provider. We deliver the strongest service and satisfaction to our customers. We provide an end to end solution for your certification requirements (gap analysis, training, certification, auditing, and automation of management system. (Applies to certification product only).BSI can act as a training partner only, to a full service consultant that will work with small to medium sized companies to get their ISO certification. This includes working with the plant to identify gaps, conducting audits, providing on-site consultation and recommendation to automate the system. Mostly they provide training (to the general public) those wishing to close the gap on their ISO certification.

1. BSI Canada
... making excellence a habit™
With ISO 9001 Training and Certification
Quality Management ISO 9001 –
The Nuts and Bolts of ISO Certification
P art 4: I m pact on the P & L
1
Copyright © 2012 BSI. All rights reserved.

2. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
Common Misconceptions
• ISO 9001 delivers little value
• ISO 9001 costs a lot to implement
Copyright © 2012 BSI. All rights reserved.

3. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
Increased Quality = Reduced Cost of Quality
• 64% saw a reduction in the defect rate after ISO 9000 registration
• 56% saw reduction in the cost of quality (scrap, reworks, inspection, etc.)
ISO 9000 Survey (1999, McGraw-Hill)
Copyright © 2012 BSI. All rights reserved.

4. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
Increased Quality = Reduced Cost of Quality (continued)
Company 1
Defects for a product:
• 74,964 PPM before registration
• 3,850 after registration
Company 2
Right first time batch production:
• Increased from c.85% - c.100% after registration
Company 3
Customer complaints:
• At one site, 6,000,000 units supplied, not one customer complaint
Copyright © 2012 BSI. All rights reserved.

5. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
How Does Performance of Companies with ISO 9001 Compare to
Those Without?
ISO 9001
Companies
Non-ISO 9001
Companies
Copyright © 2012 BSI. All rights reserved.

6. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
How Does Performance of Companies with ISO 9001 Compare to
Those Without? (continued)
• ISO adopters had far lower organizational death rates than matched firms within
their industries.
• Sales and employment grew substantially more rapidly post certification at ISO 9001
adopting firms than at matched firms.
• Total payroll and (to a lesser extent) annual earnings per employee grew
substantially more rapidly post certification at ISO 9001 adopting firms than at
matched firms.
• ISO 9001 adopters already had slightly lower than average injury costs at the time of
adoption.
• Non adopters are 7 times as likely to go out of business than ISO 9001 adopters.
Copyright © 2012 BSI. All rights reserved.

7. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
Period Expenses
Implementation
•Training
•Labor related to Implementation
Post Registration
• Ongoing costs for registration
Copyright © 2012 BSI. All rights reserved.

8. The Nuts and Bolts of ISO Certification
Canada. Part 4: Impact on the P&L
... making excellence a habit™
Contact Us
1-800-862-6752
www.bsigroup.ca
Anne-Marie Pizzitelli, Marketing Manager
Anne-marie.pizzitelli@bsigroup.com
iso 9001 Courses & Auditor Training
iso 9001 Standards
Copyright © 2012 BSI. All rights reserved.