4. Introduction
As show in the graphic, eSign is actually a
fairly simple concept:
You create a document/contract
You bring it into an eSign app and “tag” it
where the signature, date, etc. goes
You send it to the customer
The customer signs and it is “returned”
You countersign
The customer gets the fully signed contract
You archive it away some place
But wait, there is more…
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Signers
eSign only works via email (hyperlinks)
Identify all signers who will receive eSign
documents
Obtain primary signer names and email
addresses
Obtain secondary signer names and email
addresses
Determine if you need an intermediary signer
(someone who can forward the email)
Develop use cases for each of the above
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Authorized Signers
Who is an “Authorized Signer (AS)”?
Will need to work with each company to determine
who an AS is
While obtaining names and email addresses
Request verification that the names provides are
authorized to sign for that business
There may be several ASs in a large company
Who is the primary AS
Should all documents go to the primary AS first?
What is the contingency plan for this?
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Keeping the AS List Secure
For getting the AS names and emails, you
may initially use an Excel spreadsheet
Will this data remain in an Excel
spreadsheet or will you upload it to another
program or application
Whether it remains in Excel or is uploaded,
it must be secured as it contains PII
Once completed, how will you update and
maintain?
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Test the eSign Waters
Let your customers know you will be using
eSign technology
Ensure that you provide ample technical
and legal literature. Think about a FAQ.
Determine what to do if a customer declines
to participate – a use case scenario
Develop best practices around answering
questions from customers (do not get into
the position of providing “legal advice”)
If you are the Help Desk, are you prepared?
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Managing Your Signed Documents
eSign senders receive return documents
eSign applications store eSign documents in
different repositories
eSign applications have different ways of
naming your documents
Determine early in the project how you will
name your documents for storage
Develop a common, but accepted standard
naming convention for your documents
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Storing On-premise or Cloud
eSign applications are typically cloud-
based but may offer on-premise
eSign applications typically store the
documents within the applications
Determine early in the project where you
want your permanent documents stored
Cloud only, on-premise only, both
11. Reviewing The Document
Your “paper” document may not lend itself to electronic
signing
After deciding on an eSign application, and getting to know
it, review your paper documents to determine if changes
need to be made
Look at the “Date” block or the “Signature” block
Look at check boxes, for fill-in the blank info areas
Do you require “signers” to attach documents such as a
drivers license or power of attorney? How will this happen?
Do you allow “signers” to supply info at a later date?
Work through each document you will send and document
each “use case” that may affect the signing procedure
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The Document – Part 2
Many paper documents have language
around a paper-based process
Do you have phrases like “Hand delivery”
Do you have written on the document
“Certified Mail”
Do you have instructions like “Sign both
copies and return with the enclosed
envelope”
Review all documents and be prepared to
change these types of statements
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Potential eSign Challenges
Are your documents, once signed, never
changed?
eSign applications typically “LOCK” a
document once “executed” or completed
You cannot add, delete, or change the
eSign document one completed
Determine early on if you will have to
“amend” a signed document in any manner
Changes will have to be secondary
documents to the original
Review the need for naming conventions
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U.S. Only or International?
“Electronic Signature” documents are only
one type of the eSign application
There are actually two types:
Electronic Signature
Digital Signature
There is ample literature to describe these
to technologies but briefly:
Electronic Signature – US
Digital Signature - International
15. Conclusion
eSign technology is proven and established
eSign is legal in the U.S. but sometimes not
recognized locally
eSign is flexible and can meet “most” of
your signing workflows
eSign does require some work on your part
to work with your customers
eSign may require some internal changes on
your part to work efficiently
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