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Ladder of Feedback

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What is your Ladder of Feedback? Can you express it in 4 words?

Most of us involved in the Toyota Kata (Amazon link:, think of feedback in the form of The Five Coaching Kata Questions. The actual feedback of Kata may be represented better by the back of the card on reflection:
1. Last Step
2. Expect
3. Actually happened
4. Learn

However, the Kata questions front and back are coaching questions. I was thinking of simplifying the thought of direct feedback into 4 or 5 words/steps.
Should we always look at this through the lens of Coaching or Kata? Or is there another form of feedback that this addresses. Can you try your luck? Name feedback in 3 to 5 words? Bonus if you make it an acronym. ;)

Developed by Wilson in 2003, and expanded by Ritchhart, I found this line of thought interesting but there was something I felt missing. Granted this is for education and mostly derived from a student-teacher relationship.

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Ladder of Feedback

  1. 1. Contact Business901 to learn more about the upcoming Lean Marketing Lab program: Conducting Marketing Action Research Attribution is appreciated when sharing Ladder of Feedback A protocol or structure that establishes a culture of trust and constructive support by sequencing feedback in order that’s constructive. Step 1: Clarify Clarify to be sure you understand the idea or matter on the table. Avoid clarifying questions that are thinly disguised criticism. The original version of the Ladder of Feedback was developed by Daniel Wilson, Harvard Project Zero, 2005). The text below was adapted from the book, Creating Cultures of Thinking: The 8 Forces We Must Master to Truly Transform Our Schools, March 2015 by Ron Ritchhart. Step 4: Suggest Make suggestions about how to improve things. Step 3: State Concerns State your puzzles and concerns. Avoid absolutes and criticizing personal character or ability and focus on ideas, products, or particular aspects. Step 2: Value Express what you like about the idea or matter at hand in specific terms. Do not offer "good, but” and hurry on to the negatives