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Resume of Barbara Zigman Page 1 of 3
Barbara Zigman
5400 S. Park Terrace Ave #19 LL2
Greenwood Village, Colorado 80111
720-339-6039
bzigman@yahoo.com
SUMMARY OF SKILLS:
With 25 years specializing in the telecommunication industry held various management positions encompassing
Business Development, Sales and Marketing, Product Management and Solution Engineering with increasing levels of
responsibility.
Worked as a Senior Manager, Lead Consultant, and Solutions Engineer for several Service Providers, ILECs and
CLECs in defining and implementing marketing and sales initiatives to successfully penetratedomestic and
international market segments. Emphasis on Total Solution Selling of IP networking technologies requiring cross-
functional collaboration with finance, engineering, marketing, and sales for strategic positioning and resource
allocation involving complete life-cycle product management.
Led a Sales Engineering team to support 80 sales peopleselling Cisco and NortelCPE and converged
Voice/Data/Internet solutions including Frame Relay, ATM, SONET, Leased Lines, PRI, Internet, Managed Security
Services and various Internet solutions. In addition, mentored and developed numerous sales teams to attain sales
proficiency in selling complex technical products and services by developing technical sales tools and processes to
simplify and improve sales and market penetration.
TECHNICAL PROFILE:
Networks Fiber Networks: Metro-E/GIG-E and SONET Rings, DWDM (2.5G – 10G), FTTx
PONs and Switched Ethernet, MPLS Private IP, Ultra Long Haul, 802.1q VLAN
Tagging, QoS with CoS prioritization. TDM Network Solutions: MPLS, PIP, VPN,
Frame Relay, ATM, Private Line, PRI Internet: Ethernet (10Mbps – 10Gbps), IDA T1-
DS3, VPN, BGP Multi-homing Wireless:802.11x, Wi-Max (Beta Test)
PBX/VoIP Verizon Business:SIP Trunking (IPT), Hosted IP Centrix, IP Integrated Access (TDM to
IP conversion) Cisco: Call Manager Unified Communications; Nortel: CS1000, BCM50,
BCM 450, Meridia, Taderan Coral, Broadsoft and SONUS VoIP Soft Switches
5/2015 – Present Level 3 Consultant Denver, CO Technical Analyst: Network
Software Development Global Technologies
As a Technical Analyst working for the Network Software Development team within the Global Technologies
Organization at Level 3, my responsibilities are to captureUser Requirements from various cross-
functional teams including Network Engineers, Architects, Product Development, Service Delivery
and Operations to support theProvisioning and Activation's for next generation Networks and
Services.
The Network Platforms requiring my expertise and competency include Alcatel (Nokia) and Juniper devices supporting
Metro Area Networks from theProvider Edge to theCustomer Edge with the handoff to the Core.
Services Supported include Ethernet (EVPL, EPL, VPLS), DDoS Security, Cloud Service Providers (Microsoft,
Amazon), Managed Services, Global Voice, Layer 2 and Layer 3 VPN, and Internet.
In following theAgile Software Development process, I utilized the "CA Rally" Tool to create, track and manage User
Stories to align with Scrum Iteration Planning techniques and to work effectively across functional
teams.
Accomplishments: Created and documented Technical Analysis flows to create “Standard Operating Procedures" by
incorporating "Best Practices" in capturing, translating and communicating softwaredevelopment
initiatives to achieve inefficiencies and productivity gains.
8/2013 – 10/2014 CenturyLink Consultant Denver, CO SRLead IT Systems
Engineer

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As a consultant and member of theSystems Engineering team, I was the designated lead within theNetwork
Provisioning space for a major $80M initiative to design and implement a Next Generation delivery platform to support
the deployment of MEF Ethernet Services. Working across various functional business teams, it was my responsibility
to gather User Requirements and translate into Validated Requirements that were then hand off to the Development
teams for production.
With my past involvement as an MEF Technical Member understanding Carrier Ethernet 2.0, my skills complimented
this newly formed team of IT Software Development Specialists.
After completing this assignment, I developed a deeper understanding of effectively implementing a foundation for
Network and Service Providers in advancing their Ethernet initiatives for enhanced efficiency and profitability
4/2013 – 8/2013 Comcast (Contractor) Denver, CO/Philadelphia National Sales Engineer
Responsibilities include supportingover 150 Sales Engineers for Ethernet and Hospitality solutions focused on SMB,
Enterprise, and Partner Sales Channel. Working across various levels of theorganization including Product Teams,
Engineering Teams (NETO), Comcast University and Sales Operations to support complexsolutions and new product
offerings.
3/2010 – 12/2012 Reliance Globalcom Denver, CO SeniorProduct Manager
Product Manager responsible for EnterpriseGlobal Ethernet portfolio including Managed Metro Ethernet, Managed
WAN Ethernet, Global VPLS and Managed Premium Internet. Worked across four separate global business units to
integrate networks for seamless interoperability to address CoS, ENNI handoffs, POP integration, Pre Sales Processes,
Post Sales Processes across legacy Yipes!, Vanco, Flag and Reliance Communications (India). Led the ICB Review
Board responsible to review and approvenon-standard solutions.
8/2009 – 3/2010 CCNA Instructor
Leading CCNA Certification classes for several ILECs including AT&T and Qwest Techs and Engineers
2/2007 – 8/2009 Verizon Business Highlands Ranch, CO Sales Engineer
Supported sales initiative targeting high-end medium-sized and enterprise-businesses covering domestic and
international markets working across theentire organization to deliver custom complex design/build solutions.
Responsibilities included determining customer requirements and to design and recommend customized solutions
involving ROI Analysis, Network Capacity Planning, Project Management, Pre-Sales and Post Sales Implementation.
Recognizedas the SME for Ethernet Technologies andVoIP services.
9/2004 – 8/2006 Time Warner Telecom, Inc. Aurora, CO Ethernet Sales Specialist
Worked extensively with theIP and Capacity Planning Engineering teams to design and implement large scale 100%
fiber-based Metro Ethernet and Extended Ethernet for delivery of 100 Mbps - Gig-E and DWDM of 2.5G – 10G IP
solutions over a nationwide MPLS backbone. Also involved as a liaison between theend-customer and CCIE and
TAC engineering teams conducting beta test and criteria planning for various new products and services such as IP
trunking, using a native SIP interface with Cisco Call Manager and Avaya and Wireless collaboration with CH2M Hill.
Achievements: Won corporate Highest Achiever Award selling TWTC on-net buildings. Top producer in the
branch for new account penetration. Made 80% of annual quota 2006 selling a single Internet Access solution
worth $1.65 million.
9/2002 – 9/2004 @Axcess, Inc. Grand Junction, CO President, Network Communications Consultant
As President and co-founder of @Axcess, was responsible for providing consulting services to facilities based ISP’s by
managing business development and marketing efforts to penetratenew markets. Also provided business development
and consulting services to a municipally owned city-widefiber network delivering VoIP, Data, and Internet services to
businesses and residents throughout the community. Lead Architect for the design-and-build of custom fiber based
networks to provide totalVoice, Data, Internet solutions for FTTx and privately owned fiber-based networks.
2/2001 - 7/2002 Sprint E/Solutions Denver, CO E/Solutions Professional Services
Responsible presenting E/Solutions products and services solutions including Managed Hosting, Collocation and
Professional Services to Engineering and C-level executives. This division of Sprint was eliminated.
Achievements: Received Directors Award for outstanding achievement and making a positive contribution to the
success of the team.
9/2000 - 12/2000 NuWave Communications Hood River, OR SRVice President

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Member of a start-up CLEC Senior Management team responsiblefor building a regional DWDM fiber-based network
throughout thePacific Northwest covering Seattle to Northern California, Idaho and Utah. Worked with Lucent
Engineering and Professional Services teams to identify and implement customized application solutions, life cycle
management and sales initiatives for delivery to end customers. Company lost funding from Lucent during .COM
crash and closed operations.
4/1999 - 9/2000 U S WEST/QWEST Denver, CO Data Manager
Instrumental in developing and implementing the strategic vision of a new data sales channel to expand the small-
medium business revenue base by providing high-end integrated voice and data solutions. Hired, trained and managed a
staff of 30 Data Account Executives, Technical Sales Engineers, Data Application Consultants and CPE (Voice/Data)
Business Specialists.
Achievements: Consistently performed at 218% - 232% of sales objectives every month since launching the channel
and increased CPE equipment sales by 300%. Awarded Top Sales Team in 1999; Placed 1st in Sales
1/1998 - 4/1999 U S WEST Denver, CO Data Account Consultant – Sales Engineer
Supported a sales staff of Sales Executives by providing technical expertise in WAN networking technologies.
Designed and configured complex networking infrastructures with SONET, Frame Relay, ISDN and DSL services.
Provided total end-to-end networking solutions to include router configurations, Internet Access, FireWall Security,
Web Hosting, Disaster Recovery, Redundancy Planning and building Voice Over Frame/IP/ATM and VPNs. Worked
with CCIE and NOC to design network solutions and trouble shooting procedures.
Achievements: Responsible for redesigning and reengineering flexible scalable converged Internet/Voice/Data
Networks to support legacy and IP applications.
Awarded President's Club, a top honor in the organization, for contributing to the bottom-line sales success.
2/1992 - 10/1998 Independent Consultant Denver, CO Consultant/Business Development
Independent Consultant Marketing and Business Development - New Business
Worked on several projects to assist businesses in the start-up phaseinvolving thedevelopment of sales and marketing
plans and strategic positioning of new products and services.
EDUCATION
5/1999 Regis University Denver, CO Masters Degree MBA InternationalBusiness
6/1982 Metropolitan State College Denver, CO Bachelors Degree Computer and Management Science
University of Denver Denver, CO Masters of Telecommunications with a focus on Advance Studies in Leadership.
Degree not completed.
CERTIFICATIONS
Completedand Taught CCNA, CCDA Certification Classes
3/1999 U S WEST Certificate Advanced Data Communications sponsored by U S WEST
3/1998 Cisco Router Configuration andCCDA Training
10/1997 Sun Microsystems Competency 2000 Certification Technical Sun Microsystems computer hardwareand
softwaresolutions
AWARDS AND APPOINTMENTS
Member of the Metro Ethernet Forum
State of Colorado Economic Development – Appointed by theGovernors’ committee to participatein the Rural
Telecommunications Assessment for Economic Development and Sustainability
Southeast Business PartnershipCommitteeMember– Appointed by VP to represent Time Warner Telecom and
promoteFiber Networks to property owners and municipalities throughout theDenver Metro Area
President's Club1998 U S WEST Retail Markets