9. Client Service Level Continuum Level 5 Level 4 Level 3 Level 2 Level 1 Profit and Loss Balance Sheet Statement of Cash Flow Analyse and educate clients about critical ratios Conduct What If scenarios Help client set strategy and direction through goal- setting & goal seeking Link financial goals with business activities Measure outcomes of business activities Monitor and help client strategically manage business activities Key Performance Indicators
10. Move from Compliance to Reliance Level 5 Level 4 Level 3 Level 2 Level 1 COMPLIANCE RELIANCE Technical Foundation Thorough Analysis Future Focus Link to Performance Continuous Improvement Collect Data Organise & Inform Analysis & Knowledge Applied Wisdom
42. Two perspectives of Financial Performance in the Dialogue Channel Non-Current Asset Management Financial performance and risk monitoring The Customer Perspective The Lender Perspective $ Transparency Working Capital Management Cash Flow Profitability Debt Service Capability
43. A Typical Loan Scenario Bank Reports Provided Numerous interpretive phone calls Paper based application submitted Client calls Bank to arrange loan Conditional Loan approved Accountant provides financial documentation