Se ha denunciado esta presentación.
Se está descargando tu SlideShare. ×

Extending human workflow preparing people and processes for the digital era webinar062020

Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Cargando en…3
×

Eche un vistazo a continuación

1 de 17 Anuncio

Extending human workflow preparing people and processes for the digital era webinar062020

Descargar para leer sin conexión

Organizations around the world have been moving toward the goal of a ‘paperless office’ for years. Fast forward to 2020, with millions of people working from home and mission critical operations are breaking down because they depend on a manual process which in turn requires a person to act.

The top priority for enterprises with nonfunctioning processes is restoring operations quickly. The best approach to fix fully or partially manual processes requires some planning to achieve the desired outcome of a digital + human workflow. Join Robert Emsbach, Head of Consulting, APAC, Camunda, and Mary Thengvall, Director of Developer Relations, Camunda, as they discuss best practices when digitizing paper processes. Learn common pitfalls to avoid; which architectural approaches can yield the best return and how to build in flexibility when digitizing manual processes.

Organizations around the world have been moving toward the goal of a ‘paperless office’ for years. Fast forward to 2020, with millions of people working from home and mission critical operations are breaking down because they depend on a manual process which in turn requires a person to act.

The top priority for enterprises with nonfunctioning processes is restoring operations quickly. The best approach to fix fully or partially manual processes requires some planning to achieve the desired outcome of a digital + human workflow. Join Robert Emsbach, Head of Consulting, APAC, Camunda, and Mary Thengvall, Director of Developer Relations, Camunda, as they discuss best practices when digitizing paper processes. Learn common pitfalls to avoid; which architectural approaches can yield the best return and how to build in flexibility when digitizing manual processes.

Anuncio
Anuncio

Más Contenido Relacionado

Presentaciones para usted (20)

Similares a Extending human workflow preparing people and processes for the digital era webinar062020 (20)

Anuncio

Más de camunda services GmbH (20)

Más reciente (20)

Anuncio

Extending human workflow preparing people and processes for the digital era webinar062020

  1. 1. Process Automation: Preparing People and Processes for the Digital Era
  2. 2. 2 Today’s Presenters Mary Thengvall Director of Developer Relations Camunda Robert Emsbach Head of Consulting APAC Camunda
  3. 3. 3 Housekeeping • The webinar is being recorded • The recording and slides will be made available after the webinar • Please submit questions via the GoToWebinar control panel
  4. 4. 4 WE’RE CURIOUS… Do you still rely on paper? Or manual routing? 2 POLL QUESTIONS 1) How many of your business processes are paper-based? 2) How many of your business processes include manual routing of tasks?
  5. 5. 5 76% of processes still rely on some paperwork
  6. 6. 6
  7. 7. 7 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters The time to re-engineer your process is NOW! Software is eating the world
  8. 8. 8 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company The time to re-engineer your process is NOW! Software is eating the world Photo by Markus Spiske on Unsplash
  9. 9. 9 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company COV-19 - Accelerated the shift to online channels (customer-facing and internal approvals…) - Exposed needs for remote and distributed workforces - Requirement to become more agile (IT, people and processes), to react faster and better to changes The time to re-engineer your process is NOW! Software is eating the world Photo by Markus Spiske on Unsplash
  10. 10. 10 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company COV-19 - Accelerated the shift to online channels (customer-facing and internal approvals…) - Exposed needs for remote and distributed workforces - Requirement to become more agile (IT, people and processes), to react faster and better to changes The time to re-engineer your process is NOW! Software is eating the world Documents and Processes must be electronic to deal with this efficiently Photo by Markus Spiske on Unsplash
  11. 11. 11 Strategic Goals Customer Satisfaction, Cost, Competitiveness, Revenue, and Risk Contributing Factors Transparency Agility Skills Quality Sustainability Efficiency Example Auditable, measurable, and manageable tasks lead to continuous improvement, which increases customer satisfaction and decreases regulatory cost (information / violations). Business processes that are specified in graphical form become easier to control and faster to adjust with less development, which lessens the need for training and increases competitiveness. Lower complexity and fewer requirements means less training at a lower cost, which leads to a more manageable, available workforce. This flexibility makes it easier to scale. Operational excellence leads to error reduction, which has an impact on the overall cost, as well as the processing time and effort. Lower reliance on paper means a decrease in printing supplies, postal services, storage facilities, and branch offices. This also reduces commute and/or travel time, while increasing workforce mobility and decreasing location dependence. Higher automation leads to faster processing. Improvement through human workflow [1-5] ooooo oooo ooo ooo oo oo Improvement with increasing investment in automation [1-5] o oo ooo oooo ooo ooooo
  12. 12. 12 Considerations for Human Workflow adoption Supporting the right processes, variations and granularity while striking a suitable balance between structure and flexibility. SCOPE & FLEXIBILITY WORK ASSIGNMENT How tasks are assigned needs to be reviewed, taking new system support and alternatives into consideration RE-DESIGN The introduction of a system is an opportunity to reengineer processes e.g. approval requirements, decision process and criteria FEATURE USAGE TASKLIST How to benefit from features the workflow system offers e.g. with regards to routing and scheduling, notifications and escalations, compensations or rules. As a central element of people’s work, task list design, integration and capabilities have a significant impact on user experience and productivity. TRANSPARENCY The superior monitoring, reporting and audit capabilities gained on business and IT level require consideration during design and adequate tool support. ALIGNMENT Involvement of all relevant stakeholders, business and IT, and adequate communication of processes and changes.
  13. 13. 13 Camunda Human Workflow Starter Package For a distributed workforce (WFH) • Assign tasks to people as part of a business process • Personal / group inboxes, skill-based assignment, claim / unclaim, delegate, set due dates or follow-up dates • Example: Processing applications, orders, invoices, complaints, … • Implement and see results within weeks Special Offer: • Full Product Stack • Hands-on Patterns and Best Practices Human Workflow Automation • Kickstart trainings for business analysts and software developers • Clear guidance for rapid development *Only available until September 30, 2020
  14. 14. 14 About Camunda Camunda innovates process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business & IT. Founded 2008 Employees 200+ Worldwide offices: America, Asia & Europe 5 Countries with people using Camunda 190+ Community Members 100,000+ Enterprise Customers 300+
  15. 15. 15 Camunda is helping NASA go to Mars! 2020
  16. 16. 16 Developer Friendly & Agile Business/IT Collaboration Highly Scalable Open Source & Standards-based Cost-Effective Camunda Camunda Advantage Traditional Tough to Install & Extend Single-point Design Limited Scalability Proprietary & Blackbox Expensive
  17. 17. 17 GET STARTED TODAY 1) 30-Day Enterprise Platform Trial 2) Sign-up for a DEMO @ www.camunda.com Remote Worker Support Ask about our Human Workflow quick start package designed to help remote teams process applications, orders, onboard customers and produce invoices at home.

×