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Jakob Freund: Camunda for IT Executives - Camunda Days

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Jakob Freund: Camunda for IT Executives - Camunda Days

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Introducing Camunda can significantly support your organization's digital transformation. We want to discuss how IT executives can systematically leverage this potential and which pitfalls should be observed.

Introducing Camunda can significantly support your organization's digital transformation. We want to discuss how IT executives can systematically leverage this potential and which pitfalls should be observed.

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Jakob Freund: Camunda for IT Executives - Camunda Days

  1. 1. Camunda BPM for IT Executives Introduction
  2. 2. About the Company 2 German software vendor with international presence • HQ in Berlin, Germany • Offices in San Francisco and Denver, US • 80+ Employees Rapid and sustainable growth • Deloitte Fast 50 Germany / Fast 500 EMEA 2017 • No venture capital or other external funding Thought leadership in workflow and decision automation • BPMNext Award in 2016 and 2017 • Co-Authors of BPMN and DMN standards
  3. 3. More than 200 Customers by Q2-2018 3
  4. 4. Case Studies and Endorsements 4 Executing more than 20M BPMN workflow instances and 18M DMN decision instances per day. With each new function we place in Camunda, our business analysts and developers can collaborate better and share the workload. - Jimmy Floyd, Solution Architect Executing hundreds of thousands of insurance processes, integrating multiple backend systems. Our IT-management team as well as our developers agree that adopting this lightweight process engine with its excellent performance was the right decision. - Jörg Sauer, Head of Application Development Modeling, implementing and running business processes for millions of web solution and telecommunication services. We had to search for a modern process engine that would allow us to offer the best service quality to our customers, e.g. when they order our products. Reliable process execution and high throughput are very important requirements. Camunda turned out to be an ideal solution for us. Executing all online orders by fully automated service orchestration, world-wide. Our BPMN 2.0 process models are executed directly, which improved communication between business departments and development and shortens development cycles. - Marko Lehn, Head of Engineering
  5. 5. Camunda Value Technical Use Cases Business Process Examples Improving development, operations and visibility of automated workflows and decisions. Straight-Through Processing Microservice Orchestration Human Workflow Management Business Rule Automation E-Commerce: Order Execution Finance: Stock Trading Insurance: Claim Settlement Telco: OSS/BSS Use Cases and Business Processes 5 Explanation The Camunda value applies to different technical use cases that are often combined to automate a business process. For example, an order execution workflow might be fully automated including microservice orchestration and automated business rules but assigns tasks to process workers in exceptional situations (e.g. fraud detection).
  6. 6. Typical Triggers for Introducing Camunda BPM 6
  7. 7. Reasons for replacing homegrown workflow tech 7 • Workflows are difficult to change - lack of flexibility • Workflows are running in a black box, no progress tracking or business visibility • Issues in technical operations, for example regarding performance and scalability • Lack of advanced workflow concepts, e.g. message correlation • Total cost of ownership much higher than initially expected - should we really do this ourselves?
  8. 8. Reasons for replacing other BPMS products 8 Type Reported reasons for migrating to Camunda Products they migrated from Commercial ● Developers find it hard to use ● Proprietary way of development ● Difficulties with technical integration ● Missed support for BPMN ● Unsatisfied with professional services ● Too expensive ● IBM WPS / IBM BPM ● Oracle BPM ● Software AG Webmethods ● Pega BPM ● Appian BPM Open Source ● Missed features or tools ● Issues with performance / scalability ● Uncertain future ● Alfresco Activiti ● JBoss jBPM ● Bonitasoft
  9. 9. Typical Executive Questions 9 ● Can you do low-code? ● Can we rely on Open Source? ● How do you compare against Robotic Process Automation (RPA)? ● What’s the best strategy to introduce Camunda BPM?
  10. 10. Typical Executive Questions 10 ● Can you do low-code? ● Can we rely on Open Source? ● How do you compare against Robotic Process Automation (RPA)? ● What’s the best strategy to introduce Camunda BPM?
  11. 11. “Goldman Sachs is a Tech Company” 11 https://media.thinknum.com/articles/the-bank-jobs-which-big-financial-firms-are-betting-heavy-on-tech/
  12. 12. Goldman Sachs at Camunda Day New York, June 26 12 Goldman Sachs Workflow systems provide vital infrastructure to the operation of the firm, coordinating the execution and delivery of millions of business-critical tasks across the entire Firm (including trade facilitation, regulatory rule computation, exception processing coordination, personnel onboarding and thousands of other business processes). In this presentation, you will learn how Goldman Sachs is leveraging Camunda software at the heart of two of its Workflow platforms: ● Workflow Elements – The Camunda process execution engine is integrated with a task engine, task cache and entitlements cache, wrapped by REST APIs, to implement a “managed appliance” which integrates with Firm systems and orchestrates both human and system processes at enterprise scale. ● Decision Services Platform – The Camunda process execution engine is leveraged in our in-memory Decision Flow engine. The engine integrates high-performance rule execution with data integration in an extension of the DMN standard. The platform leverages GS’s own open-source jDMN execution engine.
  13. 13. “Open Source First” 13 These open-source projects are not your father’s Sun or Oracle. But clearly, CIOs at major global companies now rely on open-source technologies — including many of the ones highlighted in our index — to run key segments of their infrastructure, and many of these projects are going to be around for the long haul. Indeed, at an open-source summit that we hosted last year, IT executives from large companies ranging from Goldman Sachs to Capital One discussed their “open-source first” attitude when it comes to deploying new software and infrastructure. https://techcrunch.com/2017/04/07/tracking-the-explosive-growth-of-open-source-software/
  14. 14. From the Microsoft Press Release 15 https://news.microsoft.com/2018/06/04/microsoft-to-acquire-github-for-7-5-billion/ Today, every company is becoming a software company and developers are at the center of digital transformation; they drive business processes and functions across organizations from customer service and HR to marketing and IT. And the choices these developers make will increasingly determine value creation and growth across every industry.
  15. 15. 16 Digital Transformation What you’ll need See yourself as a Software Company. Invest in outstanding software engineering (Talent, Infrastructure, Culture). Use and Contribute to Open Source Projects. Embrace change in short cycles to support continuous technical modernization. What won’t work Run your core business on off-the-shelf software products. Stay with legacy Tech (Cobol, but also Java, whatever) because a migration is considered to expensive. Treat your internal IT as if they were an external supplier. Maintain a political, intransparent and competitive corporate culture.
  16. 16. Typical Executive Questions 17 ● Can you do low-code? ● Can we rely on Open Source? ● How do you compare against Robotic Process Automation (RPA)? ● What’s the best strategy to introduce Camunda BPM?
  17. 17. “Robotic Process Automation” ? 18
  18. 18. My Robot Army! 20
  19. 19. RPA can help, if you don’t have an API 21 Legacy Application User Interface RPA Product
  20. 20. A typical RPA flow in BPMN 22
  21. 21. End-to-End-Process? 23
  22. 22. RPA can make sense, if part of an integrated business process 24
  23. 23. 25 Summarizing RPA What RPA is • Software tools for automating the interaction with user interfaces. • A temporary workaround for integrating legacy applications without any API. What RPA isn’t • An orchestration hub for integrating a diversity of system. • A true workflow engine for holistic business process automation • A long-term solution for digital transformation (that would require the actual migration from the legacy app) • Something with Robots :)
  24. 24. Typical Executive Questions 26 ● Can you do low-code? ● Can we rely on Open Source? ● How do you compare against Robotic Process Automation (RPA)? ● What’s the best strategy to introduce Camunda BPM?
  25. 25. Roadmap for introducing Camunda 27 Get Camunda Implement first Project Tasks and Stakeholders ➔ Evaluation: Software Developers, Architects ➔ Decision: IT Project Lead, CIO / VP Engineering ➔ Purchase: Procurement, Legal Make sure to ➔ Do a proof of concept (PoC) by implementing a prototype (3-5 days) ➔ Involve procurement and legal asap to avoid unexpected delays ➔ Conclude the license contract before you start the actual implementation How we can help ➔ Remote and onsite consulting, e.g. for the proof of concept ➔ Business case calculation assistance, contact to reference customers ➔ Simple and flexible license model that allows you to pay-as-you-grow Prove Success Implement next Project(s) 4-6 Months1-2 Months 1-2 Months 4-6 Months
  26. 26. Roadmap for introducing Camunda 28 Get Camunda Implement first Project Tasks and Stakeholders ➔ Design: Business Stakeholders, Business Analysts, IT Project Leads ➔ Implementation: Software Developers, IT Project Leads ➔ Go-Live: Software Developers, Technical Operators, IT Project Leads Make sure to ➔ Train all parties involved in BPMN/DMN modeling and in Camunda ➔ Develop in short increments with tangible results ➔ Avoid technical pitfalls by following Camunda best practices How we can help ➔ Excellent product support and documentation ➔ Training and consulting, e.g. architecture review workshops ➔ Extensive system integration partner network Prove Success Implement next Project(s) 4-6 Months1-2 Months 1-2 Months 4-6 Months
  27. 27. Roadmap for introducing Camunda 29 Get Camunda Implement first Project Tasks and Stakeholders ➔ Operations: Technical operators, software developers ➔ Results Review: IT project leads, business stakeholders, CIO / VP Engineering Make sure to ➔ Define clear KPIs that reflect the initial motivation for the project ➔ Track and communicate those KPIs (e.g. with Camunda Optimize) ➔ Analyze root causes for missed KPI goals and draw conclusions How we can help ➔ Provide best practices for process automation KPI ➔ Assistance in configuring and leveraging Camunda Optimize Prove Success Implement next Project(s) 4-6 Months1-2 Months 1-2 Months 4-6 Months
  28. 28. 30 Thank you

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