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[Webinar] Camunda Optimize Release 3.0

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[Webinar] Camunda Optimize Release 3.0

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The new Process Events Monitoring feature set makes it possible for the first time to import process data into Optimize from a range of external sources and carry out monitoring, reporting, and continuous improvement for end-to-end processes even in cases where the entire process isn’t yet automated by Camunda BPM.

Enhancement in Optimize 3.0 include:

- New capabilities for efficient End-To-End Monitoring and Reporting

- New User Task Reporting and Monitoring capabilities which allow you to analyse performance trends for your user tasks

- New Flexible Alerting capabilities which allow you to send Alerts to any system of your choice

- New Dashboarding capabilities which simplify creating and modifying dashboards to a large extend

- Support for Elasticsearch 7

These new capabilities expand the scope of Optimize from a process analytics platform that’s entirely Camunda-centric to one that enables you to visualize, monitor, and improve processes anywhere in your organization–even the processes you haven’t yet gotten around to fully automating with Camunda.

In this webinar, Optimize Product Manager Felix Müller will be joined by Camunda Optimize Tech Lead Sebastian Bathke to share more on Process Events Monitoring and to show you step-by-step how to start using it.

The new Process Events Monitoring feature set makes it possible for the first time to import process data into Optimize from a range of external sources and carry out monitoring, reporting, and continuous improvement for end-to-end processes even in cases where the entire process isn’t yet automated by Camunda BPM.

Enhancement in Optimize 3.0 include:

- New capabilities for efficient End-To-End Monitoring and Reporting

- New User Task Reporting and Monitoring capabilities which allow you to analyse performance trends for your user tasks

- New Flexible Alerting capabilities which allow you to send Alerts to any system of your choice

- New Dashboarding capabilities which simplify creating and modifying dashboards to a large extend

- Support for Elasticsearch 7

These new capabilities expand the scope of Optimize from a process analytics platform that’s entirely Camunda-centric to one that enables you to visualize, monitor, and improve processes anywhere in your organization–even the processes you haven’t yet gotten around to fully automating with Camunda.

In this webinar, Optimize Product Manager Felix Müller will be joined by Camunda Optimize Tech Lead Sebastian Bathke to share more on Process Events Monitoring and to show you step-by-step how to start using it.

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[Webinar] Camunda Optimize Release 3.0

  1. 1. Key Features, Live Demo, and Q&A with our technical team Optimize 3.0 Release Webinar
  2. 2. 22 Hello from Berlin! Felix Müller Product Manager Optimize Sebastian Bathke Tech Lead Optimize Bill Betcher Product Marketing
  3. 3. 3 Before we begin... • This webinar will be recorded, and we’ll send all registrants a link to the recording. • There will be opportunities to respond to polls and to ask us questions about the product and our learnings.
  4. 4. 4 Poll: How familiar are you with Camunda Optimize? Let us know in the GoToWebinar app - we’ll wait a minute or so for your responses.
  5. 5. 55 Agenda What is Optimize? Live Demo New Features Customer Case Study Next Steps Q & A
  6. 6. AUTOMATEDESIGN Process Automation Platform COCKPIT TASKLIST WORKFLOW ENGINE DECISION ENGINE OPTIMIZEMODELER CAWEMO IMPROVE TECHNICAL SUPPORT JAVA / REST API TECHNICAL EXPERTS CUSTOMER SUCCESS TRAINING CAMUNDA BPM
  7. 7. 7 Optimize: Business Monitoring for Continuous Improvement + Customized Dashboards: Users can create process and decision reports (bar charts, line charts etc.) and arrange them in dashboard. + Activity Reports: BPMN-based reports for additional insights, e.g. with heatmaps for spotting bottlenecks. + Threshold Alerting: Alerts can notify stakeholders via E-Mail or other systems when critical KPI meet certain thresholds. + Quick Setup: Historic Camunda Process Data available without implementation effort, will be imported automatically. Heatmap reports show process model activity Web application reporting & alerting to provide end-to-end real-time process monitoring and analytics
  8. 8. 8 Architecture Overview Elastic search Camunda OptimizeCamunda BPM Engine(s) DB R E S T
  9. 9. 9 Camunda Optimize 3.0 What’s New?
  10. 10. Process Events Monitoring End-To-End Monitoring & Reporting for Business Processes even if parts of the process are not automated with Camunda
  11. 11. 11 Optimize tracking events from Microservices, Legacy and SaaS ElasticsearchCamunda Optimize Ingestion API Connector(s) Microservice A Microservice B Microservice C ... Legacy Systems / RPA Bots / Workflow Eng. SaaS Apps Camunda BPM Engine(s)
  12. 12. 12 3-Step approach into End-to-End Visibility Monitoring & Reporting for your End-To-End Process Event Ingestion Design Process & Mapping Optimize now offers a REST API allowing you to connect any external system to it for Process-Related Event Ingestion. The BPMN Process can be designed directly in Optimize. Events can easily be mapped to the steps in the process. Visibility into the process using business-friendly reporting capabilities including Heatmaps, Reports, Dashboards and Alerts. Optimize REST API Connector External Systems Events Events
  13. 13. 13 Scenarios When could Process Events Monitoring make sense for you?
  14. 14. 14 End-to-End Business Performance Monitoring across Camunda Processes and Legacy Systems
  15. 15. 15 Real-Life Example: Customer Onboarding End-to-End Customer Onboarding End-To-End Process Paper Document (analog) Website Document (digital) Digital Documents via E-Mail Printed Documents via Mail
  16. 16. 16 Real-Life Example: Customer Onboarding End-to-End Risk Rating Camunda Process: Customer Onboarding Output Mgmt Input Mgmt. Human Task Mgmt Service Orchestration Digital Scan (OCR) Process Trigger Digital / Analog
  17. 17. 17 Real-Life Example: Architecture ElasticsearchCamunda Optimize Ingestion API Input Mgmt App B App C ... Camunda Process Engine: Customer Onboarding RabbitMQ RabbitMQ Connector Paper Documents (analog) Website Documents (digital)
  18. 18. 18 Live Demo Time End-To-End Monitoring
  19. 19. 19 Microservices Orchestration
  20. 20. 20 Real-Life Example: Order Flow Some Service Some Service Some Service Some Service Checkout Payment Shipment Inventory Order placed Payment received Goods fetched Goods shipped
  21. 21. 21 Technical Architecture Kafka Connector for Event Ingestion ElasticsearchCamunda Optimize Ingestion API Kafka Connector Checkout Service Order Service Shipping Service Payment Service Inventory Service Camunda BPM Engine
  22. 22. 22 Live Demo Time Microservices Example
  23. 23. 23
  24. 24. 24 Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865. In 2018, Nokia employed approximately 103,000 people across over 100 countries, did business in more than 130 countries, and reported annual revenues of around €23 billion. Nokia Visibility into Robotic Process Automation Real-Time Visibility into Process Automation Identify Bottlenecks and Improve Processes “Camunda Optimize provides real-time visibility into our process automation cases, including third-party events from Robotic Process Automation (RPA)” said Eduardo Conceição, RPA Architect at Nokia. “This allows us the opportunity for a complete, end-to-end view of an entire business process in an easier way - no matter what technology. As a result, we could better identify bottlenecks, analyze process performance and ultimately improve our processes overall.”
  25. 25. 25 Technical Background How to use the new capabilities?
  26. 26. 26 Event Ingestion POST http://localhost:8090/api/ingestion/event/batch HEADER: Authorization: mySecret1234 Example Payload [{ "specversion ": "1.0", "id": "1edc4160-74e5-4ffc-af59-2d281cf5aca349", // unique event ID "group": "group", // (end-to-end) process name "source": "system", // external system "type": "paymentOccured", // eventName that can be used for mapping "traceid": "id4", // unique traceId (camunda world: process instance ID) "time": "2020-01-01T10:00:00.000Z", // time of event occurrence "data": { // optional payload (no nested data structures) "field": "1", "otherField": "" } }, { ... }] https://docs.camunda.org/optimize/3.0/technical-guide/event-ingestion-rest-api/ https://cloudevents.io/
  27. 27. 27 Using Kafka? We have something for you. Kafka Event Adapter Example https://github.com/camunda/camunda-optimize-examples/tree/master/kafka-event-adapter Elasticsear ch Camunda Optimize Ingestion API Kafka Connector Checkout Service Order Service Shipping Service Payment Service Inventory Service Camunda BPM Engine
  28. 28. 28 Live Demo Time Alerting, Monitoring, Reporting and Dashboarding
  29. 29. 29 Quick recap of what we saw today Event Based Processes • End-to-End Monitoring and Reporting - even if parts of your process is not automated with Camunda New Reporting & Monitoring Capabilities • New Filters: • Suspended Instances • Start & End Date • New User Task Reporting • Flexible Alerting by using Webhooks Enhanced Dashboarding • Simplified adding Reports to Dashboard
  30. 30. 30 Updated Supported Environments • Support for Elasticsearch 7.0.0+, 7.1.0+, 7.2.0+, 7.3.0+, 7.4.0+, 7.5.0+, 7.6.0+ • End of Support for Elasticsearch 6 • End of Support for Internet Explorer 11 https://docs.camunda.org/optimize/3.0/technical-guide/supported-environments/
  31. 31. 31 Getting Started With Optimize 1. Get the 30-day trial https://camunda.com/download/enterprise/ 2. Watch our “Getting Started In Less Than 5 Minutes” tutorial https://camunda.com/learn/videos/getting-started-optimize/
  32. 32. Stay informed of upcoming webinars at https://camunda.com/webinars
  33. 33. 33 Any questions? https://camunda.com/download Open Source Community Platform and Free 30-Day Enterprise Platform Trial
  34. 34. Thank you.

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