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Are Government Services Prepared for the Digital Age?

Infographic outlines whether European government services are prepared for the digital age.

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Are Government Services Prepared for the Digital Age?

  1. 1. Are gt: >vernn’tent services prepared tor the Ciigita age? ON THE POSITIVE SIDE: More services available online for HOWEVER: use and user experience remain insufficlent Staiting Unemployed & entrepreneurs jobseekers Students “ oar Ease and speed of use remain unchanged for two years - at overanerItingot6.3 + 7% points (4. 4% points] G 9% points 0 i/ ioisile-friendly UK leads the way: ‘for government services, the mobile web is a winner. both from a U80!’ and a cost perspective‘. Only 1 4 public services in Europe (27°/ o)iS ‘mobile-friendly’, creating a smooth experience when visiting public websites on your mobile device. 9 Open & transparent 2 out of 5 websites (41%) are transparent about service process. duration and . response times. thereby causing people to drop offline. Only 1 In 3 websites (35%) inform visitors about their ability to participate in policy making processes. in of cases, online forms pre—fiiled with personal data . are used. Proactive information provided about personal data held by the governments (In ): Entrepreneurs ‘'9 Once-on| y registration fl simplifies registration and customises services for multiple use by public authorities » however: in only of cases. services are proactciveiy delivered to the user.

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