Using Digital Tools to Unlock HR´s True Potential
“How to keep your feet on the ground, but head in the cloud“
January 28, 2014
Transform to the power of digital

People & Performance supports Strategy Execution and secures Efficient HR
People & Performance
People & Performance Sweden/Finland
 Supporting Strategy execution through People
‒ Talent and Competence Management
‒ Culture transformation and Change Management
Anna Karin Vernet
Director / Head of
People & Performance
 Securing efficient HR Functions
‒ HR Operating Model: global, regional and local service delivery
‒ Efficient Shared Service Centers and benchmarking
P&P Global practice network
Norway
Capgemini Consulting is the partner of
the MIT in the study of digital
transformation
Sweden
Netherlands
Belgium
Germany
US
France
Partnership with MIT
Finland
UK
Phone: +46 708 919560
E-Mail: annakarin.vernet@capgemini.com
Spain
Argentine
India
Australia
The objective is to understand how the “digital
winners” are managing (or have managed) their
digital transformation, starting from “brick and
mortar” and moving to a “digital company”, and to
identify some guiding principles and best practices
Copyright © 2014 Capgemini Consulting. All rights reserved.
2

Talent has gone Digital…
”Mobile devices now
account for over one
billion job searches.”
Source: 2012 Social Job Seeker Survey, Jobvite 2012
Copyright © 2014 Capgemini Consulting. All rights reserved.
3

… but not HR
Use of social media in employer branding and recruitment
Use of Digital Tools in Learning and Development
Beginner
43%
Beginner
Has started to be visible in social media.
Majority of employee marketing and
recruitment ads are posted on websites and
traditional career sites.
Mainly use face-to-face classroom training
for learning and development.
59%
Conservative
31%
Conservative
Limited use of social media. Use online
recruitment tool that is integrated with HR
system.
Complement face-to-face classroom raining
with e-learning tools and webinar sessions.
18%
Fashionista
20%
Fashionista
Using social recruiting techniques, with
customized approaches based on the
uniqueness of each platform, in all our
employer branding and recruitment
campaigns and as a way to interact with
potential candidates.
Using several learning platforms with social
features for peer learning and collaborative
learning platforms with a broad access to
interactive and social tools.
18%
Digirati
6%
Digirati
Using social recruiting and branding
techniques based on same logic as internal
tools for communication and development
as way to interact and strengthen our
brand.
Using e-learning modules with social
features based for peer learning and
collaborative learning platforms with
features to share information and stories
and learn from each other’s experiences.
5%
Source: Capgemini Consulting HR Barometer Survey 2013
Copyright © 2014 Capgemini Consulting. All rights reserved.
4

Digital offers innovative ways to attract, retain and engage talent
Increased Speed and
Efficiency
of Recruitment
Enhanced Learning
Outcomes
Impact of
Digital in HR
Real-Time Insights
and Accuracy
Increased Visibility
and Brand Strength
Source: Using Ditigal Tools to Unlock HR´s True Potential, Capgemini Consulting 2013
Copyright © 2014 Capgemini Consulting. All rights reserved.
5

What are the barriers holding back Digital in HR?
Current HR IT systems do not support the latest digital technologies
Source: Capgemini Consulting HR Barometer Survey 2013
Copyright © 2014 Capgemini Consulting. All rights reserved.
6

Lack of data-driven insights reduces HR´s ability to make informed decisions
Data-driven analytics and insights supports successful Talent Management
Source: Capgemini Consulting analysis 2013
Copyright © 2014 Capgemini Consulting. All rights reserved.
7

The road ahead starts with building top-management consensus…
Source: Using Ditigal Tools to Unlock HR´s True Potential, Capgemini Consulting 2013
Copyright © 2014 Capgemini Consulting. All rights reserved.

When upgrading the HR IT landscape, look for new solutions providing data, analytics and
social tools ensuring seamless multichannel experiences and data-driven insights
HR need to leverage on key current and emerging trends in HR IT
Key Current Trends
Key Emerging Trends
Systems Integration
1
Cloud & SaaS
Cloud computing is
gaining prominence
with its user friendly
interface and cost
2
advantages
Multiple factors such as
reduced total cost of
ownership, are driving
SaaS HRM adoption
Social Networks
Social networks are
enriching HRM
processes
4
Systems integration is
becoming essential
across applications and
platforms
Analytics
5
Vendors too are
consolidating, to offer a
comprehensive suite of
HR solutions
Predictive analytics and
big data are becoming
prerequisites for
building an integrated
HRMS data warehouse
Mobile devices
3
Companies are
encouraging use of
personal devices
Mobile devices are fast
gaining acceptance with
advent of mobile
workforce
Gamification
Gaming concepts
have begun
working their way
into key HR
functions
6
Source: ‘Top 10 predictions for HR technology in 2013’, IHRIM; ‘Trends 2010: HRM processes and applications’, Forrester, 09-12-2009; ‘Consolidation and innovation transform the HRM vendor
landscape’, Forrester, 13-11-2012; Gamification – Impact on HR’, Talent Neuron, 05-06-2013
Copyright © 2014 Capgemini Consulting. All rights reserved.
9

Thank you for your attention!
Anna Karin Vernet
10

Place your bets in the HR agenda - building on business challenges and people trends
People Development Areas
Business Challenges and
People Trends - examples
Revitalizing Leaders &
Managers
Cost Pressure
Digital World
Other
?
?
?
Cultivating Talent
Performance and profit
Drivers - examples
Future Working
?
Connecting People and
Organizations
Transforming HR
War For Talent
?
?
?
Creating sustainable
change
Attracting the right
people by a cost
efficient approach
Increase
competitiveness by
securing strategic
competencies
Social collaboration
for improved
engagement &
innovation
Source: People & performance framework, Capgemini Consulting 2013
?
HR process efficiency
through a digitally
enhanced HR IT
landscape
Other
Copyright © 2014 Capgemini Consulting. All rights reserved.