Taobao English Shopping Instruction

China Online Shopping Easy
Taobao English Instruction for Laowai/ 老外
http://english-taobao.com
By ： English Taobao
Register
注册
Alipay Activation
激活支付宝
Buying
购买
Payment
付款
Receiving & Feedback
收货 & 评价
Search item
搜索商品
www.taobao.com
Need Help? chinabuydropship@hotmail.com http://english-taobao.com

Step 1Step 1
Get your Taobao ID
取得你的淘宝账号
Register
注册
p: chinabuydropship@hotmail.com http://english-taobao.com

1 2 3 4 5 6 7
Click it to register
点击注册
www.taobao.com
Need Help: chinabuydropship@hotmail.com http://english-taobao.com

1 2 3 4 5 6 7
Choose the email register
选择邮箱注册
Email register
ed Help: chinabuydropship@hotmail.com http://english-taobao.com

1 2 3 4 5 6 7
Your Email
Create your user ID
Create your password
Re-enter your password
Enter the verification code
Mix of letter, number or symbols
5-10 characters, English or Chinese
accept the user agreement,
and CONTINUE
同意协议，提交注册
Click it.
You can create an Alipay
account synchronously
 If it show this means your ID/password is unavailable If it show this means your ID/password is unavailable
Need Help: chinabuydropship@hotmail.com http://english-taobao.com

Active Taobao Account
1 2 3 4 5 6 7
Go to your email inbox, you
will receive a letter as below.
登录你的注册邮箱，你将收到
下面这样的一封信
nabuydropship@hotmail.com http://english-taobao.com

1 2 3 4 5 6 7
Click the link to finish the
register
点击链接，完成注册

Congratulations!, register is finished!
Your Taobao ID is szwuyuan. This ID is also available for Taobao
Wangwang
The account ID of Alipay is chinabuydropship@gmail.com, the password is
same with your Taobao password.
Taobao Wangwang is an online chatting tool, many people use it for
buying and selling on Taobao, you can also use MSN
chinabuydropship@hotmail.com or any chatting tool with seller.)
You will see the letters like this.
The register is finished.
你会看到下面这样的文字，注册就完成了
。
1 2 3 4 5 6 7

1 2 3 4 5 6 7
When you go to Taobao next time. Click
here to log in
下次来淘宝的时候，点击这里进行登录
Your Taobao ID
Password
Click it.
You can login automatically
within two weeks.
Click here to log in
点击这里进行登录

Alipay Activation
激活支付宝
Step 2Step 2

1 2 30
Why you need the Alipay?
为什么需要支付宝？
Make your deal safe
1 2
3
4 5
1
2
3
4
5
Buyer pay the money to Alipay 买家将钱付给支付宝
Alipay announces seller buyer has paid 支付宝通知卖家买家已付钱
Seller sent the item to buyer 卖家发货给买家
Buyer receive the item. Announce Alipay the item is ok 买家通知支付宝已经收到货，商品没问题
Alipay transfer the money to seller 支付宝将钱转付给卖家
If the item is not ok, buyer communicate with seller about the return.when sell agree to return,
Alipay will give the money back to buyer. After which, buyer deliver the item back to buyer.
如果买家认为商品有问题，需要与卖家进行沟通。当卖家同意退货后，支付宝将把货款还给买家。
买家再将商品邮寄回卖家。

1 2 30
After log in, click “my Taobao” on the top of
the web page.
登录淘宝后，点击页面上方的“我的淘宝”

1 2 30
Alipay account management
ID management
Click here to activate the Alipay
点击这里激活支付宝

1 2 30
User type
Your name
Certificate type
Certificate No.
Your Alipay account
Your Alipay password
Re-enter your Alipay password
Alipay payment password
Re-enter Alipay payment password
Security question
Security answer
Mobile number
Landline number
Chose the left one—personal, right is company
Write your passport name
Choose 2nd choice “ 护照” --passport
This is the Alipay account you have register
Same password with Taobao is recommended
The payment password need to be different
With the Alipay password.
If you can’t read any Chinese, just choose the 1st question. 
And write some English words in the Answer
Write your mobile number OR Landline number
Click here after the information
is ready
信息填好后，点这里

Congratulations! You have been the member of Alipay, your account is
chinabuydropship@gmail.com
Your Alipay account is ok.
你的支付宝账号已经激活。

Step 3Step 3
Search item
搜索商品

1 2 3
Search the item here 可以再这里搜索
OR
find in the list 在列表里搜索

1 2 3
You can sort the items by some type.
可以根据几种方法排列商品
Gallery Price ： lowest
first
Credit of the seller Sales unitsPrice range Location

You can communicate with seller by Taobao Wangwang. Taobao
Wangwang is an online chatting tool, many people use it to contact with
seller, you can also use MSN or any chatting tool to communicating with
seller.
Taobao Wangwang download address
http://download.im.alisoft.com/AliIm_tao
bao_baidu.php
click it, the Taobao
Wangwang is startup
automatically, if it is available
in your computer.
Some tips

You can collect the item in
your Watch List.
你可以将商品放到收藏夹中
You can read other buyer’s
comments here
可以点击这里查看别的买家的评价
Some tips
You can click here on the homepage of
Taobao to go to your watch list
你可以点击首页的这里，进入你的收藏夹

Step 4Step 4
Buying 购买
single orderMethod 1

click it after set the variable of
the item
选择好商品的后，点击这里
Buy it now
1 2
Set the variable of the item, like color, size, etc.
The amount you want to buy

Confirm the order information
确认订货信息
Choose this if you have had address information
Province City
Post
No.
Address
Name
Landline No.
Mobile No.
District
Purchasing amount
Delivery method
Message to seller
Verification code
Price
Click here after confirm the
information.
1 2

Step 4Step 4
Buying 购买
combine the ordersMethod 2

Put it in the
shopping cart
If you buy more than one item,
click it to put the item to the
shopping cart, and continue
shopping.
如果买多件商品，点击这里将商
品放入购物车，继续购物
Set the variable of the item, like color, size, etc.
The amount you want to buy
1 2 3 4 5

The Item is put into shopping cart!
There is 1 item in the shopping cart now.
111RMB in total
Check out Close
If you have got all item, click
here to check out
如果所有商品都选择好了，点
击这里去结账。
If you want to continue
shopping, click here to close
this page and continue.
如果还想继续选东西，点击这
里关闭这个页面
1 2 3 4 5

Choose all
Check out
now
Choose
others
Confirm tick here to check out all the
item
确认选择了这里，以便一起付款
Click here to check out
点击这里付款
Click here you can
continue shopping
before check out.
点击这里，可以继续购
物。
1 2 3 4 5

Province City Post No.
Address
Name
Landline
No.
Mobile No.
Confirm Pre step
District
1 2 3 4 5
Confirm your address and other information at the first time in Taobao.
第一次在淘宝购物，需要填写收货信息。

Confirm the order and click here
确认订单，点击这里
1 2 3 4 5
Confirm the price and confirmed.
确认价格，购买。

Step 5Step 5
Payment
付款

1
In this step, it is Alipay you pay the money to, not seller. Alipay will
refund to you, if there is any problem in the deal.if you havn't
alipay,you can use Online banking or E-mail us help you pay.
There are many payment options, three are recommended.
Options Introduce Pro Con
Lakala
拉卡拉
Lakala is a POS machine in some
chain convenient store.
Many Laowai use Lakala to pay.
waiter in the store can help
you, if there is any query.
•Go out to pay, is it online
shopping?
•2 RMB at least additional to
Lakala agency.
Online banking
网上银行
Need a bank card in China. Indeed
most Chinese use this method.
Just pay when you have a
order, don’t need deposit
fund.
Need to operation in Online
banking for each order.
Alipay Balance
支付宝余额
You need to Transfer money to
Alipay in advance.
Suit for the buyer who
shopping in Taobao many
time in a month.
Need to deposit fund in Alipay in
advance.

Choose “deposit card”, and then click the “detail”.
选择“储蓄卡”后，点击“显示详情”。
deposit
card
credit
card
cash
consumption
cart
Option 1

Your city is: Beijing, there are 1200 convenience stores settled machine. DETAIL
STEP 1: save the “order number”. You can write it in a paper, and also save in you mobile (free)
The commission charge is 1%, RMB2 at least and RMB50 at most.
STEP2: Go to convenience store. Find more locations
Order number 2010090725684462 Cost 139.00 RMB
Getting the order number, you can pay it in the Lakala
location.
记下交易号和金额，就可以去拉卡拉网点去付钱了。
Option 1

Option 2
deposit
card
credit
card
cash
consumption
cart
deposit card and credit card is available for payment.
储蓄卡和信用卡都可以进行支付。
Choose the bank
which you have the
card.
选择你拥有卡的银行
。

Option 2
Login the internet bank to
pay.
登录网银银行进行付款
You need to confirm your card has been launched online payment
service. The specific operation is different between each bank.
You can go to the bank or dial telephone bank to get help.
Generally, the telephone bank is available for English service.
用储蓄卡或信用卡进行支付要确认你的卡已经开通了网上支付功能。
具体的操作方式请仔细相应的银行，可以拨打电话进行咨询，一般
的电话都有英文服务。
Bank Online banking-English Call center
Bank of China 中国银
行
http://www.boc.cn/en/index.html 95566
ICBC 工商银行 http://www.icbc.com.cn/icbc/sy/default.ht
m
95588
CCB 建设银行 http://www.ccb.com/en/home/index.html 95533
BOC 交通银行 http://www.ccb.com/en/home/index.html 95559
ABC 农业银行 http://www.abchina.com/en/default.htm 95599
CMB 招商银行 http://www.cmbchina.com/ 95555
CMBO 民生银行 http://www.cmbc.com.cn/index_en.shtml 95568
CEB 光大银行 http://www.cebbank.com/Channel/87500 95595
BOB 北京银行 http://www.bankofbeijing.com.cn/en/ 96169

Alipay Address: https://www.alipay.com/user/logout.htm
You can save some money in the Alipay in advance. Pay the order with
the money in Alipay in each deal.
你可以再支付宝的账户中存一些钱，以后每次都用支付宝余额付账。
Alipay account
Password
login
Login in Alipay
登录支付宝网站
Option 3

Sent Money To Alipay
Click the “Recharge”
点击“立即充值”
Option 3

2 options are recommended.
这里推荐 2 中充值方法。
Location recharge Online banking recharge
1. Go to the Lakala location, deposit certain
money into you Alipay account
2. get a recharge number
3. Type the recharge number
4. Confirm and delivery.
It is similar with the OPTION 1
PAYMENT- Lakala pay the order directly.
recharge
number
Confirm
Option 3
1. Login online bank
2. Recharge money to your Alipay account
It is similar with the OPTION 2
PAYMENT- Online Bank payment.

After the payment, see the “buy has pay the order”, means the payment is
successful.
当你看见“买家已付款”的信息，证明你已经付款成功了。

Lesson 6Lesson 6
Receiving & Feedback
收货与评价

1 2 3 4 5
After login Taobao, you can click “bought
item” to check the item you have shopped.
登录淘宝后，你可以通过点击”已买到的宝贝
“查看你买到的商品

1 2 3 4 5
Seller have shipped the item
Detailed order
Check the distribution
Confirm you have
get the item
After seller have shipped the item, you can click
here to check the distribution situation.
当卖家发货后，你可以点击这里查看物流的情况
When you have received the item without any
query, click here to confirm you have get the item.
当你收到商品并且没有任何问题的时候，你就点击
这里确认收货

1 2 3 4 5
If you confirm receiving the item, Alipay will transfer the money to the
seller. Please confirm you have received the item without any query!
如果你确认收货，支付宝将会把货款给到卖家。当你收到货，且没有任何问题的时
候，再进行此步。
Type your Alipay password here.
输入你的支付宝密码
5

1 2 3 4 5
When the deal is successful, Taobao will invite you to give appraisal to
the sell. Your comments will be referenced by other buyers.
交易成功后，淘宝网会邀请你给这个卖家进行评价，你的评价也会作为其
他买家以后在这个卖家的店里买东西的参考。
Click here to give appraisal
点击这里进行评价

1 2 3 4 5
Matching level with the description
Serving level of the seller
Shipped time
Serving level of the express agency
Write the comments here.
Rate the item here
Good Fair Poor

All right, you can buy
anything on Taobao now ！
See More:
http://Englishi-TaoBao.com

Taobao English Shopping Instruction

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