"Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as DMAIC and DFSS, to ensure that all the processes focused on, are the ones that are most important to the customer. At LSS & Process Improvement for Customer Experience Summit you will learn how to: Maximize the Effectiveness of VOC Methodologies to Improve Customer-Related Processes Increase Business Value by Incorporating Customer Feedback into Newly Developed Products and Services Improve the Performance of Critical Processes by Obtaining a Baseline Measure of Satisfaction Levels Gain Competitive Advantage by Leveraging Feedback Data"

1. Take advantage of the All
Access Package and
SAVE up to $1,745
(see page 2 for
details)
9th Lean Improving Organizational
Performance While Reducing
Six Sigma Operational Costs
February 22-24, 2010
for Pharmaceutical, The Hyatt at Bellevue, Philadelphia, PA
Biotech, and Medical Learn from Industry
Experts Including:
Device Excellence Lyndi Gillespie, Operational
Excellence Expert, GlaxoSmithKline
Biopharm
Deepa Kumar, Biopharmaceutical Global
Manufacturing & Supply, GlaxoSmithKline
Don’t Miss the Newly Designed 2010 Kim Palladino, Operational Excellence Expert,
GlaxoSmithKline
Program with 4 Tailored Modules for Paul Nelson, Supply Chain Senior Director
the Life Science Industry: and Lean Transformation Leader, Shire
Pharmaceuticals Inc
Kevin D. Cluff, Ph.D., P.E., Global Pharmaceutical
R&D, Abbott Laboratories
Module 1:
Reducing Operational Cost Charles Aubrey, Vice President Performance Excellence,
Anderson Pharmaceutical Packaging
Thomas Bertels, Partner, Valeocon
Module 2:
Mario Roman, Operational Excellence Principal, Genentech
Continuous Improvement
Keith Russell, PhD., Global Lean Sigma Director,
AstraZeneca
9th LSS Gill Eapen CFA, Founder and Managing Principal,
Decision Options, LLC
Bruce Sawyer, Senior Director,
Module 3: Global Business Excellence, GPSG, Johnson &
Speeding up R&D Johnson
Bill Bolding, VP Operations and Process
Improvement, Tunnell Consulting
Module 4: Bryan Winship, Managing Consultant,
Organizational Performance Tunnell Consulting
Jeff Slutsky, Global Director of DFSS,
Bausch&Lomb Inc.
Sponsors:
Media Partners:
CanBiotech
R&D Outsourcing
Capital Sourcing
Competitive Intelligence
1-800-882-8684 | www.lsspharma.com

2. 9th Lean for Pharmaceutical, Biotech,
Six Sigma and Medical Device Excellence
Who Should Attend?
Champions, Master Black Belts, Black, Green, Yellow,
Dear Colleagues, and Red Belts Executive / Senior Vice Presidents, Vice
Presidents, Directors, Managers, and leaders of:
Lean Six Sigma has never been in
greater demand in the pharmaceutica • Process Excellence • Validation
industry. Companies are embracin l and life science
g the powerful statistics and process-d • Operational Excellence • Research &
that aim to radically improve processes riven methodology
throughout the organization and redu • Business Excellence Development
attempt to boost earnings without ce cost – in an
putting more people on the payroll. • Continuous • Supply Chain
becoming the most vital strategy to Lean Six Sigma is
achieve ultimate organizational perfo Improvement • Logistics
operational excellence. rmance and
• QA/QC • Maintenance
• Development • Accounting
The 9th Lean Six Sigma for Pharmace
utical, Biotech and Medical Device • Manufacturing • Packaging
conference is back by popular dem Excellence
and. Four key modules of case stud • Engineering • Information
the newly developed 9th program: ies will be presented at
• Innovation Technology
• Reducing operational cost whil
e improving efficiency
• Continuous improvement: a foun
dation for operational excellenc
•
•
Speeding up R&D and improvin
g technology
Lean Six Sigma elevating organiza
e Sponsorship & Exhibition
tional performance
Opportunities
We would like to remind you that the
9th Lean Six Sigma for Pharmaceutica Sponsorships and exhibits are excellent opportunities for
Medical Device Excellence Conferen l, Biotech and
ce will be the only Pharma IQ gathering your company to showcase its products and services to
continuous improvement, and oper for Lean Six Sigma,
ational excellence professionals in 2010 highlevel, targeted decision-makers attending the 9th Lean
to combine the West Coast conferen . We have decided
ce into a larger East Coast gathering Six Sigma for Pharmaceutical, Biotech & Medical
.
We would like to encourage you to Device Excellence. IQPC and Six Sigma & Quality IQ help
book your seat now and enjoy the companies like yours achieve important sales, marketing
available! maximum discounts
and branding objectives by setting aside a limited number
Sincerely, of event sponsorships and exhibit spaces – all of which are
tailored to assist your organization in creating a platform to
and pay by maximize its exposure at the event.
PS - Register to
09 and save up For more information on sponsoring or exhibiting at the 9th
December 18, 20 m
ww.lsspharma.co
Lean Six Sigma for Pharmaceutical, Biotech & Medical
Cathy Gu
$2,345 (Visit w Device Excellence, please contact Mario Matulich at (212)
Conference Director details.) 885-2719 or sponsorship@iqpc.com.
www.lsspharma.com for full pricing
Venue Information
The Hyatt at Bellevue IQPC has a reduced-rate room block for participants of the 9th Lean Six Sigma for Pharmaceutical, Biotech, and Medical Device
200 South Broad Street Excellence Conference at The Hyatt at Bellevue. The group rate is available for 3 days pre- and post-conference, based on
Philadelphia, PA 19102 availability. Please make your reservation before February 1, 2010 by calling (215) 893-1234. Be sure to mention you are
(215) 893-1234 attending IQPC - LSS Pharma for the group rate when making your reservation.
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Special Discounts Available: A limited number of discounts are available for the non-
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Pricing Price customer service at 1-800-882-8684.
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3. Pre-Conference Workshops
February 22, Monday
A 8:00 am – 10:30 am Registration 7:45 (Coffee Served)
Mastering DFSS to Create and Maximize Value for Your Business and Customers
With more and more companies embracing the Six Sigma philosophies and tools, new How will you benefit:
questions have arisen, especially from the areas where new processes are needed. • Learn the key principles and toolkits for DFSS
DFSS has been identified as a vital strategy to create and maximize value for the • Streamline the DFSS design processes with a crystal-clear understanding of the
organization’s performance and customer satisfaction. In this master class, we will toolkits
walk you through the key principles and tools for DFSS to achieve maximum results. • Obtain the practical techniques to help you strategize and implement your DFSS
project
What will be Covered:
• Understanding why we need DFSS and where DFSS processes can be applied
Your Workshop Leader:
• Elaborating the DFSS principles: Define – Measure – Analyze – Design – Verify Jeff Slutsky, Global Director of DFSS, Bausch&Lomb Inc.
• Understanding the differences and similarities between DMADV and DMAIC
• Demonstrating the DFSS value stream and value creation with specific case studies
B 11:00 am – 1:30 pm Registration 10:45am (Lunch Served)
Implementing and Managing a LSS Culture in Biopharmaceuticals: Brainstorming with LSS Experts from GSK
No matter where you are in your Lean Six Sigma journey, addressing the needs of - How do you get over the fear of using and applying Six Sigma?
the people to sustain a program or a project implementation is difficult. While some - How do you get the right people involved at the right time on the right initiative?
of us are better than others, no one has completely mastered this arena, where
there is always room for improvement. As a panel workshop, we will review the How will you benefit:
various approaches, success stories, failure anecdotes, and reflect on how these • Join the panel discussion to participate in the journey of LSS culture management
lessons can be applied to our own organizations. • Learn and experience the essential success factor for both products and LSS
programs and how to stay in tune with the culture
What will be covered: • Learn from experienced LSS experts and apply lessons to your organization
• Demonstrating GSK timeline of starts/stops/restarts • Extensive case studies will be explored
• Highlighting key programs, projects and initiatives
Your Panel Workshop Leaders:
• Open floor to others who have experience
Lyndi Gillespie, Operational Excellence Expert, Global Manufacturing & Supply
- How do you keep it going? Biopharm, GlaxoSmithKline
- How do you get everyone (from top to bottom) involved?
- How do you make sure that it's not just the full-time experts doing the work? Deepa Kumar, Operational Excellence Expert, Global Manufacturing & Supply
- How do you continually engage the Advocates and GBs? Biopharm, GlaxoSmithKline
- How do you integrate R&D with manufacturing? {How do you approach Kimberly Palladino, LSS MBB, Biopharm R&D, GlaxoSmithKline
commercialization?}
C 2:00 pm – 4:30 pm Registration 1:45 pm (Refreshment Served)
Selecting, Designing and Managing Lean Six Sigma Projects Using Economic Valuation
Six Sigma projects, just as any other project in a company, have economic value, • Managing a portfolio of projects to maximize value
downside risk and upside potential. Such projects may have upfront investments, • Collecting the necessary data, build models and present results using Decision
require some time before benefits can be achieved and often have technical risks. The Options Technology (DoT)
value of a project is a function of these costs, timelines, risks and anticipated benefits.
However, none of these can be determined in a precise fashion before the project can How will you benefit:
be undertaken. All of these are uncertain, but they often provide flexibility to change • Create a systematic process for the identification and selection of competing
course in the future. Decision Options is a holistic method to calculate economic projects and alternatives, yielding faster and better decisions
value when uncertainties and decision flexibilities are present. Using economic value • Create a portfolio management process for Six Sigma projects for maximizing value
and associated downside risk and upside potential, companies can make better and making dynamic decisions resulting in faster and better management and
selection, design and management decisions of Six Sigma projects. The workshop will tracking
focus on demonstrating these tools and techniques through case studies. • Implement a process for the evaluation of all alternatives - existing and new to
assure consistency in all decision processes
What will be covered: • Build consensus faster with an easy-to-understand and consistent set of tools and
• Valuing Six Sigma projects, options and alternatives using decision options
processes
• Using economic value, downside risk and upside potential in making selection and
design decisions Your Workshop Leaders:
Gill Eapen CFA, Founder and Managing Principal, Decision Options, LLC
Jennifer Miller, Executive Director, Pfizer
D 5:00 pm – 7:30 pm Registration 4:45 pm (Dinner Served)
What’s Next After Lean Six Sigma?
Considerable progress has been made in the use of Lean Six Sigma to improve the • Process management systems that integrate process design, improvement and control
performance of life science industries. Many are now asking what’s next and what • Holistic thinking that makes improvement a business process that is integral to
can be done after implementing Lean Six Sigma? Just as business improvement how the business is operated
approaches have grown and evolved over the last 100 years, so is Lean Six Sigma.
This workshop addresses recent developments in the use of Lean Six Sigma and how How will you benefit:
you can measure, evaluate, benchmark and update the approach used by your • Understand key methods that will help you lead your organization toward more
organization. The session will be highly interactive, using a mixture of material effective improvement
presentations, discussions and responses to participants’ questions. • Study ideas on how they can be more effective in their leading improvement
initiatives
What will be covered: • Learning from case studies that demonstrate the benefits of using a more holistic
• Moving from project-by-project improvement to continuous improvement
approach to improvement
• Change management methods needed to sustain the deployment of Lean Six Sigma
• Development of a project portfolio approach to identification and management of
Your Workshop Leaders:
improvement Ron Snee, President, Snee Associates, LLC.
3 1-800-882-8684 | www.lsspharma.com

4. Main Conference Day One
February 23, Tuesday
8:00 Registration & Coffee Module 2: Continuous Improvement:
a Foundation for Operational Excellence
8:45 Opening Remarks from the Chairperson
1:30 Keynote: Instilling Lean Six Sigma Culture to
Module 1: Reducing Operational Achieve Operational Excellence
Cost while Improving Efficiency • Lean Six Sigma is not a tool, but a culture
• Getting the buy-in not only from top management, but also from
9:00 Keynote: Driving Down Operational Costs and the shop floor employees
• Developing effective change-management strategies
Ensuring Sustainability
• Overcoming resistance during the Lean Six Sigma implementation
• Identifying the role of Lean Six Sigma for modern pharmaceutical
and biotech organizations Lori Lesko, Continuous Improvement, Pharmaceutical Sciences,
• Understanding key considerations for the Lean Six Sigma program Pfizer
• Measuring the Lean Six Sigma program performance to ensure
sustainability 2:15 Business Process Kaizen Implementation and
• Driving the value throughout the entire value chain Performance Improvement
Bruce Sawyer, Senior Director, Global Business Excellence, GPSG, The organizations that have taken the approach to organize around
Johnson & Johnson value streams (allow employees to recommend changes (Kaizen) to
make a difference, and to demonstrate that they can be trusted)
9:45 Case Study: Prioritizing and Executing Lean are realizing the payback and are reaping major rewards both in
Transformation Projects to Align with Business and employee performance and cost savings.
• Empowering employees from the front line up with extensive
Organizational Development
Lean transformation program in Shire has met its two-year mark, training, coaching, Lean identification, continuous improvement
and new challenges have emerged during the development. In this process, quick implementation, and reward and recognition
• Developing a systematic process to fit the organizational structure
session, Paul will be sharing the major challenges and Lean
• Practicing value streams in various aspects including project
transformation experience in this rapid development environment.
• Prioritizing Lean transformation projects that have the greatest management, planning, purchasing, materials management,
impact on the organizational strategies production, quality control, mechanics and engineers and warehouse
• Dealing with the reactive projects and initiatives that commence • Using Kaizen throughout the entire organization, reinforcing the
in different functional areas in a cost-efficient manner values and importance of each individual no matter where they
• Gaining leadership agreement on the areas of focus are in the organization
• Refining the process by dealing with the “chasing symptoms” Charles Aubrey, Vice President Performance Excellence,
challenge Anderson Pharmaceutical Packaging
• Fostering the root cause analysis culture and boosting Lean
transformation results 3:00 Afternoon Refreshment & Networking Break
Paul Nelson, Supply Chain Senior Director and Lean
Transformation Leader, Shire Pharmaceuticals Inc. 3:30 Case Study: Learning How Merck Developed and
Deployed a Continuous Improvement Strategy
10:30 Morning Refreshment & Networking Break • Developing the strategy and organizing the effort
• Leveraging HPO and inclusive behaviors
• Prioritizing the effort
11:00 A New Approach for How to Conduct a LSS Project:
• Building the organization - setting the foundation
The Double LEAN Method
• Leveraging the lean and six sigma tool sets
• Implementing LSS to make it work in your organization: Design of
the Structure - Kaizen
• Defining LSS to differentiate it from Six Sigma - Establishing the visual factory and governance system
• Identifying the need for an alternative to DMAIC and DMAIC - Black Belt Projects
barriers to project success - Scientific problem solving
• Conducting an improvement project using Double LEAN • Execution to meet business needs
Dr. Mark Gershon, SSMBB, President, World Class Training Gordon Jonas, Master Black Belt, Manager, Lean Six Sigma, Merck
Institute
4:15 Panel Discussion – Lean Six Sigma Lessons Learned
11:45 Panel Discussion: Doing the Right Things and Doing • Brainstorming the major roadblocks during the Lean Six Sigma
Them Right – Achieving Sustainable Improvement journey
• Understanding the process owner’s perspectives on objectives and • Understanding the specific challenges in different Lean Six Sigma
priorities phases
• Examining the key challenges of achieving and sustaining • Considering all factors and elements that might be challenging:
efficiency business strategy, toolkits and people
• Eliminating costs – where are they and how to reduce them • Proposing practical suggestions to overcome these roadblocks and
• Introducing the applications of TPM (total productivity challenges
maintenance) Moderator:
• Developing a performance measurement and ROI system to Bryan Winship, Managing Consultant, Tunnell Consulting
evaluate and reinforce the results
• Generating more bottom line, using Six Sigma to drive reliability Panelists:
Bill Bolding, VP Operations and Process Improvement, Tunnell
Panelists Include:
Consulting
Mario Roman, Operational Excellence Principal, Genentech
Bruce Sawyer, Senior Director, Global Business Excellence, GPSG,
Edward S. Kaercher, PMP, Facility and Project Management, PPD-
Johnson & Johnson
Vaccines and Biologics
Gordon Jonas, Master Black Belt, Manager, Lean Six Sigma,
Paul Casto, Vice President & SME on Work Process Optimization,
Merck
Meridium Inc.
5:00 Closing Remarks from Chairperson and End of
12:30 Networking Luncheon
Day One
4 1-800-882-8684 | www.lsspharma.com

5. Mid-Conference Workshops
E 5:30pm – 8:00pm Registration 5:15pm (Dinner will be served)
Achieving Lab Excellence with Lean and Kaizen Implementations
Over the past decade, many of the leading manufacturers of pharmaceuticals and How will you benefit:
biologics have applied Lean principles to their manufacturing processes, resulting in • Learn how to implement Lab Excellence within your manufacturing or research labs
dramatic improvements in cycle times, quality, and productivity. To realize the full • Understand how to utilize Lean to dramatically reduce release cycle time, increase
benefits that Lean can offer however, requires applying the same principles in the productivity, and reduce deviations
lab, resulting in dramatically reduced cycle times, improved lab capacity, and • Discover best practices and critical success factors
streamlined process flows, all while increasing compliance. • Become exposed to real case studies and examples for how to utilize Lean in the lab
What will be covered: About your workshop leader:
• The Case for Action: Assess opportunities and develop a business case
Thomas Bertels, Partner, Valeocon Management Consulting
• Achieving quick wins through Kaizen: Reduce cycle time, eliminate non-value
Thomas is responsible for Valeocon's practice in the United States and leading the
added steps, streamline sample flow firm's life sciences practice. He is a widely recognized expert on Operational
• Managing a Lean lab: Create a performance management system, establish a
Excellence and has worked extensively with leading firms such as Pfizer, Novartis,
visual workplace, define standard work J&J, and Lonza.
• Designing a Lean Quality System: Leverage suppliers, streamline procedures, utilize PAT
Main Conference Day Two February 24, Wednesday
8:00 Registration & Coffee 1:15 Designing the Future: Changing R&D Performance
using Lean Sigma
8:45 Opening Remarks from the Chairperson • Understanding the opportunities and challenges of using Lean
Kelly Canter, Ph.D., Global Research & Development, Pfizer Sigma in an R&D environment
• Using Value Stream thinking to drive performance improvement
• Building momentum to simplify and align Continuous
Module 3: Speeding Up R&D and
Improving Technology Transfer Improvement in R&D
Keith Russell, Global Lean Sigma Director, AstraZeneca
9:00 Unlocking the Power of Innovation and TRIZ in your
Organization Module 4: Lean Six Sigma Elevating
• Learning how innovation has emerged as a key to improved problem Organizational Performance
solving, planning and product development
• Understanding the hierarchy of innovation/TRIZ approaches 2:00 Roundtable Discussions – Choose Your Table of
• Analyzing the similarities and differences between the various TRIZ
Discussion and Walk Away with Great Suggestions
schools and approaches and Experiences from Your Peers
• Demonstrating guidelines to select the right innovation tools based on
the task and the innovation experiences of the team members
A •Lean Six Sigma in Manufacturing: Identifying the key
challenges of implementing Lean Six Sigma on the shop floor
Bob King, CEO and Founder, GOAL/QPC Discussion Leader: Charles Aubrey, Vice President Performance
Excellence, Anderson Pharmaceutical Packaging
9:45 Implementing and Experimenting QbD and DFSS Tools
to Accelerate R&D and Improve Technology Transfer B •Lean Six Sigma in R&D: Engaging scientists into the Lean
• Understanding the principles of QbD Six Sigma projects to streamline the R&D process
• Implementing QbD into the R&D process Discussion Leader: Kelly Canter, Ph.D., Global Research &
• Integrating the key elements of DFSS Development, Pfizer
• Experimental planning on the science scale tool to improve
technology transfer C •Lean Six Sigma in Transactional Business: Achieving
commercial and business excellence by applying Lean Six
Kelly Canter, Ph.D., Global Research & Development, Pfizer
Sigma methodologies in all the processes beyond shop floor
10:30 Morning Refreshment & Networking Break Discussion Leader: Erik Lissner, Senior Associate, Valeocon
Management Consulting
11:00 Implementing a Culture of Quality by Design
• Developing a QbD training strategy for drug development teams 2:45 Afternoon Refreshment & Networking Break
• Leveraging industry case studies for interactive training
• Implementing QbD in solid dosage and biologics applications 3:15 Keynote: Developing a Practical and Effective
Kevin D Cluff, Ph.D., P.E., Business Excellence MBB, Drug Measurement Process with Lean Six Sigma Approaches
Development MBB, Drug Product Development, Global Pharmaceutical to Improve the Organizational Performance
R&D, Abbott Laboratories • Introducing Lean Six Sigma approaches into the performance
measurement process
11:45 Panel Discussion: Innovating your R&D Process • Building a business case for Lean Six Sigma deployment in
• Answering the questions regarding DFSS and QbD implementation transactional areas
• Selecting the most appropriate approach that aligns with your R&D • Case study from Genentech
process and culture Mario Roman, Operational Excellence Principal, Genentech
• Suggesting practical ideas to get scientists involved
• Improving technology transfer with Lean Six Sigma methodologies 4:00 Case Study: Leveraging Lean Six Sigma to Improve
• Optimizing R&D process and speed up time-to-market
the Transaction Process of Medical Device Records
Panelists Include: Submission
• Understanding key challenges and project goals to prepare for
Kevin D Cluff, Ph.D., P.E., Business Excellence MBB, Drug project implementation
Development MBB, Drug Product Development, Global Pharmaceutical • Mapping out the medical device records submission value stream
R&D, Abbott Laboratories • Evaluating and redesigning the transaction processes to eliminate
Kelly Canter, Ph.D., Global Research & Development, Pfizer waste and improve efficiency
• Sharing the project results with Lean Six Sigma in place
12:30 Networking Luncheon Renee Cveykus, Senior Medical Device Records (MDR) Vigilance
Manager – Cardiac Rhythm Disease Management (CRDM),
Medtronic ENT
4:45 Closing Remarks from Chairperson and End of
5 1-800-882-8684 | www.lsspharma.com Conference

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Six Sigma Improving Organizational
for Pharmaceutical, Performance While Reducing
Operational Costs
Biotech, and Medical February 22-24, 2010
Device Excellence The Hyatt at Bellevue
Philadelphia, PA
Sponsors:
Media Partners:
CanBiotech
R&D Outsourcing
Capital Sourcing
Competitive Intelligence