1.
Register Before
3/5/2010 and
proudly presents Pay Only
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page 3.
Moving from Pilot AMI Project to Full Deployment:
Maximizing the Technological, Operational and Customer-Specific Benefits of Smart Metering
April 26-28, 2010 | Sheraton Premiere at Tysons Corner Hotel Vienna, VA
Benchmark Your
Smart Metering
Join us at the 2nd Smart Metering Implementation Initiatives Against
Summit to discuss key smart metering priorities: These Success
✔ Tackle the complexity of full scale smart metering deployment by Stories:
creating robust strategy aimed to overcome operational, technical and Southern Edison Company
regulatory issues pertaining to full AMI deployment Northeast Utilities
Westfield Gas & Electric
✔ Build effective and efficient pricing strategies by implementing dynamic Department
pricing Horizon Energy Group
✔ Maximize the reliability and scalability of smart meters by tackling the Telvent Utility Group
complexity of communication solutions DOE
Portland General Electric Co.
✔ “Befriend” your customers by integrating customer-centric pricing, billing NIST
solutions, and incorporating training and educational programs NASUCA
DC Public Service Commission
✔ Optimize spend and improve cost structure by building strategic
partnerships with suppliers and vendors Pacific Crest Securities
PEPCO Holding Inc.
Duke Energy
Southern California Edison
Sponsors: Media Partner:
Puget Sound Energy
Tendril
Pecan Street Project Inc
www.smartmeteringsummit.com

2.
Moving from Pilot AMI Project to Full Deployment:
Maximizing the Technological, Operational and Customer-Specific Benefits of Smart Metering
April 26-28, 2010 | Sheraton Premiere at Tysons Corner Hotel Vienna, VA
Who Will Attend:
Type of Company:
• Electric Utilities
• Local distribution companies
• Energy retailers
• Electric Associations
• Government agencies and regulatory bodies
Dear Colleague, Job Titles:
• Utility Managers
Smart meters offer immediate operational efficiencies, labor force reductions, • Smart Meter Directors
more accurate meter reads, and remote connects and disconnects, in addition • Head/Director of AMI projects
to longer-term grid control benefits, such as demand response. • Renewable Energy: Director/Manager
• VP/Director/Manager of regulatory Affairs
The great news is meter technology itself is maturing. That, coupled with the • Smart Grid Managers
momentum from supportive legislation and utility demand, means a greater • VP/Director/Manager – Tariff and Pricing
focus on connecting the customer and the utility with meter information.
However, as utilities continue to improve their business processes they learn About the Organizer
there are still substantial gaps between technology, customer and utilities as
well as utilities ability to process and analyze the retrieved data.
Another challenge is the large number of concerns regarding the benefits of
smart meters for the consumers. Recent cases with PG&E and Duke Energy Energy & Utilities IQ, a division of IQPC, is
pose serious threats of smart meters deployment. your networking resource and is designed to
help you with the challenges you face everyday
through our leading customer management
The main question is: What will happen next with all large scale smart conferences, training courses, email newsletter
grid deployment projects and how will consumers affect the and webinars. These products are designed to
create a learning atmosphere like no other by
regulatory landscape of smart meter implementation? bringing together top customer management
experts that share their knowledge and
Join our 2nd Smart Metering Implementation Summit and gain the latest experience with our members.
information on Smart Metering projects.
I look forward to meeting you in Washington, D.C. for a productive
discussion on how to meet and sustain your high-performance objectives in Sponsorship and
2010 and beyond! Exhibition Opportunities:
Sponsorships and exhibits are excellent
opportunities for your company to showcase its
products and services to high-level, targeted
P.S. Maximize your decision makers attending the 2nd Smart
learning experience by Implementation Summit. IQPC and Energy &
Utilities IQ help companies like yours achieve
attending our how-to important sales, marketing and branding objectives
Oksana Shubchinskaya workshops! See page 3 by setting aside a limited number of event
Sr. Program Director and register today! sponsorships and exhibit spaces – all of which are
tailored to assist your organization in creating a
Oksana.Shubchinskaya@iqpc.com platform to maximize its exposure at the event.
For more information on sponsoring or exhibiting
at this or upcoming events, please contact
Mario Matulich at 1 (212) 885-2719 or
sponsorship@iqpc.com.
2 www.smartmeteringsummit.com

3.
Pre-Conference Workshops
Monday, April 26, 2010
8:30 – 11:30 8:00 Registration for Workshop A
A Exploring the world of AMI Products: Find the best one for your business
When looking for AMI network solutions there are multiple questions that utilities • Gas and water modules for combo utility application
need to ask including scalability to accommodate growth as a utility expands the
How will you benefit:
meter deployments throughout its service territory. Another important consideration • Gain an understanding on how to increase meter reading efficiency and reduce
is self sustainability, so there is no need for additional fixed network equipment
overhead costs and enhance customer service
piggy-backed onto the utility distribution system. Join this interactive workshop and • Eliminate the need to have electric company staff involved in the network
learn about FlexNet, provided by Sensus Metering Systems.
deployment process
What will you cover: • Ensure optimal network performance
• Internet-based programming of the network and meter endpoints
Workshop Leader:
• Familiarize yourself with such product features as demand reads, programmable
George Uram, VP, Industry and Regulatory Affairs, Sensus Metering
read interval, power fail alarm and meter functions - all accessible from the
Systems Inc.
Internet
11:45 – 2:45 11:30 Registration for Workshop B – Lunch will be served.
B Integrating Smart Grid Analysis and Valuation into Utility Enterprise Business Planning
Smart grid technology and smart grid projects are fairly not new to the industry but • Quantifying financial and operational implications of renewables and distributed
accurate evaluation of smart grid performance and impact on existing assets and resources integration
operations especially when many utilities are moving from pilot projects to the full • Capital planning and budgeting implications
deployment is essential for utility business forecasting. It is also important to • Impact of smart metering on consumers
calculate and estimate the impact of smart grid technology on consumers. This
How you will benefit:
workshop will guide participants on how to execute business planning initiatives that • Enhance the robustness of your business case
account for these new and changing business considerations. In this session, you will • Plan and account for environmental compliance and sustainability
gain a clear approach for properly integrating Smart Grid and business planning. • Monitor your project’s performance and identify areas for corrective action
What will be covered:
Workshop Leader:
• An analytic framework to determine business and operating model impacts of
Sam Poston, Partner, ScottMadden
smart grid projects
• Accounting for reliability benefits, operating efficiencies and savings
3:00 – 6:00 2:45 Registration for Workshop C.
C Taking Advantage of an Enterprise-wide Solution: Covering All Aspects of Smart Grid Implementation
Today, when many utilities are looking for ways to “connect all the dots”, all How you will benefit:
aspects of Smart Grid technology, an enterprise –wide solution might be the right • Gain understanding of main building blocks necessary for selecting an enterprise-
answer for them. But before committing your company to any solution big or wide solution
small, it is important to learn how it addresses the common challenges presented • Identify business and technical aspects of deploying an enterprise-wide solution
by Smart Grid, especially when it comes to the customer. • Maximize the effectiveness of your current business initiatives in the area of
smart grid implementation
What will be covered:
• Ways to increase customer service Workshop Leader:
• Reduce frequency and duration of outages Andy Zetlan, Smart Grid Solutions, Telvent Utility Group
• Improve demand response functionality
Registration Information
Special Dietary Needs: If you have a dietary restriction,
Pricing Register by Register by Standard
please contact Customer Service at 1-800-882-8684 to
March 5, 2010 April 2, 2010 Price
discuss your specific needs.
Conference Only $999 (Save $800) $1,599 (Save $200) $1,799 Details for making payment via EFT or wire transfer:
JPMorgan Chase - Penton Learning Systems LLC dba
All Access $1,899 (Save $1,547) $2,499 (Save $947) $2,699 (Save $747) IQPC: 957-097239 ABA/Routing #: 021000021
Reference: Please include the name of the attendee(s) and
Workshop Only $549 each $549 each $549 each the event number: 18316.002
Payment Policy: Payment is due in full at the time of
Please note multiple discounts cannot be combined. registration and includes lunches and refreshment. Your
A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of registration will not be confirmed until payment is received
registration. and may be subject to cancellation.
MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC For IQPC’s Cancellation, Postponement and Substitution
* CT residents or people employed in the state of CT must add 6% sales tax. Policy, please visit www.iqpc.com/cancellation
Team Discounts: For information on team discounts, please contact IQPC Customer Service at 1-800-882-8684. ©2010 IQPC. All Rights Reserved. The format, design, content
Only one discount may be applied per registrant. and arrangement of this brochure constitute a trademark of
IQPC. Unauthorized reproduction will be actionable under the
Special Discounts Available: A limited number of discounts are available for the non-profit sector, government
Lanham Act and common law principles.
organizations and academia. For more information, please contact Customer Service at 1-800-882-8684.
3 www.smartmeteringsummit.com | 1-800-882-8684

4.
Main Conference Day One
Tuesday, April 27, 2010
7:15 Registration & Coffee 1:15 DOE UPDATE: SGIG Projects
This interactive session will provide you with the latest updates on Smart Grid
8:00 Chairperson’s Welcome and Opening Remarks Investment Grants and will cover the following aspects:
• What the negotiation process looks like
8:15 OPENING KEYNOTE: Smart Metering Utilization: From • Data collection for project management and performance
Pilot AMI Projects to Full Deployment • Data Collection for metrics and benefits
The process of installation of smart meters and communications followed by • Cyber security
system optimization, data management and data storage is not an easy one, Invited: Eric Lightner, Head of Smart Grid Force, DOE
but the process gets even more complex when companies prepare to transition
from pilot project to full deployment. Learn how to identify and resolve 2:15 PANEL DISCUSSION: Building Strategic Partnerships
operational, technical and regulatory issues pertaining to full AMI deployment. with Suppliers and Vendors to Optimize Spend and
During this interactive session you will learn how to: Improve Cost Structures
• Identify and carry out necessary operational changes: assets retrofitting, IT At a time when many utilities move away from AMR to AMI the importance of
systems upgrade etc. strategic partnerships with technology providers and meter manufacturers is
• Manage regulatory requirements pre- and post- presenting the projects for increasing in geometric progression. However, making the right choice of
stimulus funds various components necessary for effective smart metering programs is not an
• Select and deploy new technology across the whole supply chain easy task. Attend this interactive session and learn how to:
Lawrence M. Oliva, Director, Tariff Programs & Services, Customer • Perform an in-depth analysis of an existing supply chain to identify all
Service Business Unit, Southern California Edison necessary components for change and replacement
• Identify criteria for vendors’ selection: price, time line, efficiency and
9:00 KEYNOTE: Consumer Advocacy: Building Effective and consumer preferences etc.
Efficient Pricing Structures • Identify next steps to execute any necessary changes
Utilities can create real markets for electricity with processes that vary by the Steve Pullins, President, Horizon Energy Group
minute but the consumer groups have often resisted flexible pricing. What is
Jessica Brahaney Cain, Director, CL&P Plan-It Wise Energy Program,
the best choice for a utility between mandatory, default or voluntary flexible
Northeast Utilities, CP&L
structures?
• Select the most suitable pricing strategy based on internal and external Crit Harrison, Smart Grid Planning and Implementation, Duke Energy
factors
• Implement dynamic pricing and present its advantages to internal and 3:00 Afternoon Networking and Refreshment Break in the
external stakeholders Exhibit Hall
• Build an open dialogue with customers and present them with clear benefits
of smart meters 3:45 Roundtable Discussions:
Jessica Brahaney Cain, Director, CL&P Plan-It Wise Energy Program, Leveraging Government and Private Funding for Smart
Northeast Utilities, CP&L Metering Investments
After most of the federal government funding has been allocated, the
10:00 Morning Networking and Refreshment Break in the questions arise – what are the next steps for the rest of the utilities regardless
Exhibit Hall of whether they are municipal or privately owned? This session will cover the
future of smart grid economy and different ways utilities can utilize carious
10:45 PANEL DISCUSSION: Communication Network funding opportunities currently existing in the market. Join this panel and learn
Technology, Part 1: Utilities’ Take-aways how to:
As utilities prepare for the real time demand response, issues of reliability, • Identify cost of new generation, information requirements for customers and
scalability and cost will continue to dominate the conversation. Reliable tax laws
communication network is a must to ensure data is transmitted in real time • Set time frame and identify benefits and costs of the projects
and avoid retrofitting. Attend this panel discussion and gain knowledge about: • Select a project within the constraints of limited finances
• Various communication technologies currently used in the US: fixed RF, • Leverage strategic partnerships to spread the costs
power line and cellular Paul M. Martin, Systems Accountant, Westfield Gas & Electric
• What types of communication technology have proven to be successful Department
• Challenges and solutions
Brewster McCracken, Executive Director, Pecan Street Project Inc
Steve Pullins, President, Horizon Energy Group
4:45 Leveraging Cutting Edge Technologies to Increase
11:30 PANEL DISCUSSION: Communication Network Efficiency of Collecting, Managing and Storing the
Technology, Part 2: Technology Providers’ Take-aways Massive Volume of Data Generated by Smart Metering
It is not a secret that benefits from communication network technologies are Devices – part 2
yet to be seen leaving utilities questioning the validity of all the benefits they There are a number of communication technologies proposed for use with
were promised. But, what is the actual stage of technology development and smart metering systems, including wireless short-range communications,
what answers can solution providers give to those who question the benefits mobile communications and communications over wireless sensors networks.
of offered technological advancements? During this panel discussion you will In order to store the collected data utilities can utilize SCADA and other data
cover the following: storage technologies. The question is, what technologies have proven to be
• Consumer perceptions and understanding of smart meter technology successful and can bring the most benefits to both the utilities and the
• Real-time data retrieval and analysis: what really works? customer? During this interactive session we will cover the following aspects:
• What are the next steps that utilities can take to increase the effectiveness of • What utilities can learn from other industries that have been deploying data
deployed technologies collection and storage solutions: IT, retail
Representative of Tendril • Common challenges and potential pitfalls and how to eliminate bottlenecks
Andy Zetlan, Smart Grid Solutions, Telvent Utility Group • How to balance outsourcing with in-house solutions: criterion for
comparison
12:15 Networking Luncheon Anna Grau, Performance Analyst, Puget Sound Energy
5:30 Close of Day One
4 www.smartmeteringsummit.com | 1-800-882-8684

5.
Main Conference Day Two
Wednesday, April 28, 2010
7:30 Registration & Coffee now have the power to lower their bills. The task that utilities are left with is
how not only to show the customers all the benefits from smart meters but
8:00 Chairperson’s Recap of Main Conference Day One also to help them to utilize them. Attend this interactive session and discuss
the following HOT issues:
8:15 OPENING KEYNOTE: Developing Interoperable • Web Accessibility: Customers’ online access to detailed data on their energy
Standards: Industry Priorities and Regulatory Aspects use
Cyber security, communications as well as coordinating operation of the bulk • Money Saver: how to save money by reducing energy use during times of
power system with new and emerging technologies for renewable sources, peak demand
demand resources, electricity storage and transportation issues are all the • New Possibilities to come: home area network interface, automated
aspects that need to be addressed in the process of development of new management of home/facility energy use
technology standards. What are the latest developments in this area? How will George Potts, Vice President, Business Transformation,
these new developments affect all the stakeholders? During this interactive PEPCO Holding Inc.
presentation you will learn about:
• The accelerated framework for continued development on the initial 12:30 Networking Luncheon
standards for interconnected systems and devices that comprise the Smart
Grid 1:30 The Impact of Utility Telemetry Systems on Large Scale
• Priority action plans: Feeling the gaps for additional or revised standards Meter Deployments: Broadening the Knowledge of
• Development and Implementation of a system for testing and certifying how Existing Systems
the standards are implemented in Smart Grid equipment, processes and Utilities have, over the past year, rushed to implement metering systems and
systems the networks that connect them to the software applications that utilize the
Thomas Nelson, Project Lead, NIST information. As these systems are implemented, it is important to
acknowledge that metering systems and their communications architectures
9:15 What About the Customer? Part 1 are not the only telemetry systems in place to support the business, and these
The idea that the customer can quickly capture the
STAKEHOLDERS other systems can impact the need for metering telemetry and the design of
PANEL networks. During this interactive case study, you will:
energy savings that smart meters may provide, once
DISCUSSION Gain comprehensive perspective on utility telemetry issues
they’re thoroughly integrated in homes and businesses, •
has been around for quite a while. Note the “may” — • Learn about the impact of the telemetry on large-scale meter deployments
nobody is quite sure how the plan will in fact turn out. The latest complaints from • Learn about time skew inherent in metering systems and it’s impact on the
the customer wary of the meter switch are challenging this notion; it is quite software the uses the data from the networks
possible that consumers could be shouldering the costs of the transition long Andy Zetlan, Director, Smart Grid Solutions, Telvent Utility Group
before they realized the savings. Putting aside controversial statements, what is
the reality of smart meters deployment? What is the customer really gaining 2:15 PANEL DISCUSSION: Developing Effective Strategies to
and what are the potential and real failures of the technology that is already in Drive Changes in Customer Behavior
place? The most pressing challenge for utilities is educating consumers about the new
During this interactive panel discussion you will have a chance to hear the approach to electric consumption. The issue becomes particularity pressing
various perspectives opinions on smart meters efficacy from the following: when the actuality of incorporating technology hits the residential home. What
• Consumer advocacy groups Strategies can utilities deploy to encourage consumer engagement in electric
• Utility Business Analysts data management? Join this interactive discussion and receive answers to
• Municipal and privately owned utilities these and many other questions
• Regulators Dean Smith with Jamie Swails, Network Data Operations, Portland
Charles Acquard, President NASUCA General Electric Co
Betty Ann Kane, Chairman, DC Public Service Commission Jessica Brahaney Cain, Director, CL&P Plan-It Wise Energy Program,
Northeast Utilities, CP&L
Ben Schuman, Analyst, Pacific Crest Securities
Thomas Nelson, Project Lead, NIST 3:00 Afternoon Networking and Refreshment Break in the
Exhibit Hall
10:00 Morning Networking and Refreshment Break in the
Exhibit Hall 3:30 STATE COMISSIONS UPDATE – Smart Grid Implementation
As economic regulators, Commissioners are likely to immediately ask questions
10:45 What About the Customer? STAKEHOLDERS about the potential costs and benefits of the Smart Grid. The estimated costs
Following the previous discussion you will continue PANEL for smart grid vary widely; however, the State policymakers are concerned
the dialogue and in addition you will hear what DISCUSSION primarily with the costs and benefits to ratepayers in their State’s utility service
solutions could be applied to the aforementioned territory. But the costs are not the only aspects of Smart Grid that are of
challenges and what all the stakeholders can do to ensure importance to Commissioners. Attend this interactive session and learn the
that smart metering delivers on its promises to customers, utilities and the answers to the following:
State. During this interactive panel discussion you will have a chance to hear • What financial implications are Commissioners considering?
the various opinions from: • What are the consumer issues that Commissioners are concerned about?
• Consumer advocacy groups • How are Commissioners addressing Federal Stimulus Funds?
• Technology providers Betty Ann Kane, Chairman, DC Public Service Commission
• Utility Business Analysts
• Municipal and privately owned utilities 4:15 40 Ideas in 60 Minutes
Charles Acquard, President NASUCA A panel of experts will break down the tools and activities that have had the
greatest impact on their respective business. The panel will also brainstorm
Ben Schuman, Analyst, Pacific Crest Securities next steps and outline key takeaways for the conference participants that can
George Potts, Vice President, Business Transformation, be applied immediately upon the return from the conference. The critical areas
PEPCO Holding Inc. of discussion are:
• Best network solution
Calvin Shirley, VP of Energy Efficiency, Puget Sound Energy • Best metering data management system
• Best pricing strategy
11:30 Identifying and Demonstrating Long-Term Smart • Best consumer education program
Metering Benefits to the Customer Don’t miss out this great Lessons Learned exchange and bring YOUR ideas to
One issue that is emerging during the implementation of smart metering at
the table!
the micro level is the asymmetry of the benefits. The utility installing the
meters gets some upfront cost savings, including much better control over Ben Schuman, Analyst, Pacific Crest Securities
their energy demand and higher visibility into consumer preferences/usage.
However, the customer benefits seem to be at the margin. In addition, the Thomas Nelson, Project Lead, NIST
situation is complicated by overall decreasing demand for electricity. In order to
overcome some of these challenges, it is important to show the customer that 5:15 Chairperson’s Closing Remarks & End of Conference
through receiving a more accurate reading of their energy usage, customers
5 www.smartmeteringsummit.com | 1-800-882-8684

6.
International Quality & Productivity Center
REGISTRATION CARD 535 5th Avenue, 8th Floor
New York, NY 10017
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register me for
❑ Conference Only Choose Your Workshop(s)
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See Page 3 for pricing details.
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Register Before
3/5/2010 and
proudly presents Pay Only
$999!
See
page 3.
Moving from Pilot AMI Project to Full Deployment:
Maximizing the Technological, Operational and Customer-Specific Benefits of Smart Metering
April 26-28, 2010 | Sheraton Premiere at Tysons Corner Hotel Vienna, VA
www.smartmeteringsummit.com