1. CADD Centre Software solutions core expertise is in providing Primavera solution and we have been doing this for more than 6 years now. Our Primavera experts
do not focus on just implementing the product features in your projects; rather they focus on meeting your project needs from the product.
We have helped our clients like Konkan Railways (KRCL) to implement Primavera starting from monitoring their projects and to the extent of automating
business process involved in project management. Our Support team is geared up for addressing customer issues from Primavera 6.2 up till the latest version.
CADD Centre Software Solutions support expertise has been classified into major three categories :
 Technical Support
 Installation
 Configuration
 After Implementation Support
 Functional Support
 Primavera EPPM
 Oracle ECM ( Limited to Primavera Edition)
 Oracle Autovue
 Oracle Weblogic (Limited to Primavera Edition)
 Product Troubleshooting
Our On Demand Support Services gives you access to our highly responsive Primavera professional team. Our team will be available 18 * 6 days to support

2. Primavera Suite of Products. Our Various modes of support are E-mail, Voice and In-Person. As needed, a simple phone call to a dedicated support line put you
immediate touch with our team of Primavera certified engineers and other senior level engineers. Our Support levels are as follows:
Above support methodology is depiction of how we support our customers. The support structure can be modified to meet your IT infrastructure policy
Please feel to contact us for more details @ wecare@ccss.co.in
Mr. D.Balaji (National Manager – Product Support) – 91-9884044191 / d.balaji@ccss.co.in
Mr. R.Sridhar (National Manager – Enterprise Solutions) – 91-9940014626 / r.sridhar@ccss.co.in