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Employee Counseling
Krishantha Jayasundara
(BA. Peradeniya, PQHRM (IPM), NDTHRD (IPM)
Attraction
2
Worrying over Someone
3
Love
4
Marriage
5
Divorce
6
Untimely Death
7
Are we generally happy in life?
8
Need for Counseling for People
Variety of
Problems
Damage
done to us
by problems
Affect of our
life
Impact on
others life
9
Need for Workplace Counseling
10
Need for Workplace Counseling
11
Need for Workplace Counseling
12
Need for Workplace Counseling
13
Need for Workplace Counseling
Physical, mental, emotional and social wellbeing
makes a perfect employee 14
Need for Workplace Counseling
It’s a source of organizational change 15
Definition of Counseling
Relationship in which one person
endeavors to help another to understand
and solve his adjustment problem.
Counseling is a two way affair involving
counselor and counselee
16
Definition of Counseling
something that provides direction or advice
as to a decision or course of action
www.thefreedictionary.com
17
What is not counseling
Advising done by the
counselor.
Psychotherapy
(treatment of severe
mental illnesses).
Solving all life’s
problems.
18
Who can Counsel?
Only a professional who has developed
the essential skills and gained
experiences over a period of time
19
Counseling Skills
• Active listening and empathy
20
Counseling Skills
• Respect the feelings
21
Counseling Skills
• Sincerity
22
Counseling Skills
• Tolerance
23
Counseling Skills
• Self-awareness
24
Counseling Skills
• Strength and Balance
25
Counseling Skills
• Direction
26
Identifying People who need counseling
• Those who look troubled, tensed or
anxious
27
Identifying People who need counseling
• Those whose behaviour has noticeably
changed.
28
Identifying People who need counseling
29
Identifying People who need counseling
• Those who have a self-defeating or self-
destructive behaviour
30
Identifying People who need counseling
• Those who are not mobilizing their energy.
31
Identifying People who need counseling
• They are not capable to make right
decisions.
32
Identifying People who need counseling
• Their thinking is clouded
33
Identifying People who need counseling
• Misunderstanding and negative
perceptions
34
Identifying People who need counseling
• Performance problems
35
Types of Counseling
Directive
Counseling
Cooperative
Counseling
Non-directive
counseling
36
Directive Counseling
Hears the
emotional
problem
Decides
what the
employee
should do
Motivate
him to do
the action
Counselor
plays the
role of an
advisor
37
Non-Directive Counseling
Opposition of directive counseling
Client-oriented process
Let the counselee to understand his/her
problem
Let the counselee to decide on what he should
do
38
Cooperative Counseling
Something between
directive and non
directive counseling
Cooperative
counseling is more
practically applicable
39
Stages of Counseling Process
Counselor’s
Tasks
Counselee’s
Tasks
40
Stage-1
Counselor
Understands
Client’s
Definition of
the Problem
41
• Active listening
• Empathy
• Verbal communication
• Non-verbal communication
• Respect
• Genuineness
• Tolerance
Counselor’s Role in Stage-01
42
Stage-2
Counselor
Challenges
Client’s View on the
problem/redefinition
43
Challenges the counselor may face
in stage-2
• Counselee contradicts himself
• They become too emotional
• They say things which are unpractical
• They get stuck in emotions
44
Skills required in Stage-2
Active
listening
Summarize
and see the
big picture
Advising
skills
Probing skills
45
Stage-3
Counselor
resources/facilitates
Managing the
problem
46
Counselor's Role in Stage-3
Develop
alternatives
Asses the pros
and cons of
each
Select the best
alternative
Facilitation
Prioritizing the
selected
alternatives
Action plan for
implementation
Goal Setting at
each stage
Measure the
progress
47
Skills required in stage-3
Coaching skills
Advising skills (only when asked
for)
Feedback
Referring (to someone for further
help) 48
49
50
51
52
May you all live a happy life 53
Visit me on
Krishanthajayasundara.branded.me
Find me on
Linkedin
54

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Employee counselling